Groupon.com reviews and complaints 350
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I have no choice but go the route of the &credit card& dispute method now
When groupon first started, their service was top notch. However... That cannot be said now. I ordered a blood pressure cuff (Which, come to find out, I could have purchased at wal-mart for $3 more) 19 days ago (or as they put it "12 business days" ago) and customer service has no clue when it will be shipped and won't even address a refund request sent 3 times now. The groupon "terms and conditions" clearly stated that the product would ship in 7-10 business days, and in as much they have violated their own policy. I again tried this morning to at least get a status update and I received a reply back "to contact them again at the end of the week if my product hasn't shipped". Really? 19 days since the order and that's all you can come back with groupon? I smell something fishy going on at this company. So do the investors at wall street - many printed stories in recent weeks as to their "accounting methods". One would be well advisedd to stay away from this sinking ship! I have no choice but go the route of the "credit card" dispute method now.
fraud
I used groupon for the first time last week. I bought a CVS gift card for 10 dollars and the card is worth 20 dollars. Pretty good deal, huh?
So I waited a few days after the purchase and groupon sent me an email telling me how to activate the new card. The activation failed. Then, without a call from me, they sent me another email. This email gave me new activation information. That password also failed to activate the card.
I called groupon customer service and could not get through. I finally called CVS and they transferred me to another number at Groupon. The customer service person I spoke with did not know anything about the situation. He gave me a third code that was NOTHING like the first two in configuration. It didn’t work.
I finally got into a fight with this guy and asked him to refund my money. The conversation became explosive and he told me that I was inappropriate. He would not give me a number to call back to reach them and he would not let me speak to the supervisor. He finally hung up on me.
I started looking online and found a lot of negative reviews. This is what I should have done before I attempted to do business with them. Now I have to worry about this fraudulent company having my credit card information.
My advice…Don’t use groupon. So far I have lost 10 dollars and more than 2 hours of my time. SCAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Groupon charged my client $199 for a service that was never provided and they refuse to give even a credit. That is stealing. I am writing the DA and the Attorney General and every TV station and after that I will sue them as I am a lawyer 35 years and this is stealing in your face.
no money back refund from groupon
Having had problems regarding the service of Groupon we found your website regarding the groupon company. Unfortunatley we have experienced the same problems like others people and had we seen this before making our purchase we would have thought twice before making our purchase. On the 13th August 2011 we purchased 2 groupon vouchers for Teeth Whitening from Pearl National at 69 pounds each (totally cost us 138 pounds). As my partner and I had booked to have a photoshoot for our wedding the month after we thought this was a great purchase to get our smiles right.
Unfortunatley come the day of our appointment I recieved a Text message from Pearl National to reschedule our appoinment due to stock shortages. We rescheduled for the following week even tho it was after our photoshoot as we had paid for the service but unfortunaley our smiles were wiped from our faces again on the day of this new appointment we again got a similar text message about stock shortages. I rang Pearl National to request a refund and the sent me an email confirming that they would authorise this with Groupon.
Having made several phone calls to Groupon and listened to the same onhold music for what seemed like too long i decided to email Groupon. The first email was sent on 22nd of Sep 2011, then our first email recieved a response from Groupon on 23rd of Sep requesting the Email confirmation of cancellation from Pearl National Which we have forwarded to them. After that I replied to Groupon with all information they need for refunding my money on 25th of Sep 2011. Since that I never get reply from them.
Therefore I emailed them another 2 emails which on 26th and 29th of Sep 2011, but till today 3rd of Oct 2011 that I still have no replys from Groupon about refund. Please help us that we dont know what else we can do to get our money back from Groupon and contacting them is very difficult to do.
groupon voucher didn't work for deal
Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn’t advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for ‘O spa’ specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the ‘O Spa’ membership form online.
Called them, nothing….. wrote to them…. nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told ‘out of stock but will be supplying etc’. I told Groupon that I felt it was a scam merely to get email addresses and that I felt I would not get the goods and now I have received a notifiction and as I anticipated, the deal is closed and I will get my money back.
In the meantime, I am being bombarded with tons of other email rubish that has obviously come from the ‘O Spa’ salon selling on the list of email addresses. Groupon should insist that these emails are confidential and not for distributing to all and sundry. This is, I feel, a scam and whilst not perpetrated by Groupon, it is a slur on their product and I feel they should insist on the vouchers being honoured as the products were availabe when paid for also for the privacy of their clients to be honoured. Not impressed with this at all.
they did not answer their phone all day
I cannot place ALL the blame for Groupon because of this but I will see how much more I will go into my frustration if they don't provide my refund. I bought my first Groupon today and it was for "A&W Massage". I tried to call and schedule an appointment. They did not answer their phone ALL DAY! When they did it was 2pm. It was supposed to close at 5pm but they told me they were closing early and basically... "oh well!" I'm pissed! Did you really forget your deal was posted for today! Who does that? They really missed out on a potential customer because of that.
awful customer service, no resolution to problems
Bought some Groupons recently and was surprised when I went to check out the business. The area was definitely NOT what was expected. I contacted Groupon customer support and was told that they spoke directly with the business, and that the business "guaranteed" that all was okay and as stated in the Groupons. When I called the business myself, I was told that they could not guarantee anything, because it all depends on availability when I book. So I emailed Groupon customer support agai, and was basically told to F#*! Off, you can choose to either use the Groupon or give them away. Awful customer service, no resolution to problems! Incredibly disappointed with overall experience.
don't give a groupon as a gift
Groupon is great for deals - for yourself. DO NOT GIVE A GROUPON AS A GIFT!
Giving Groupon as a gift (especailly for a "service" is like handing your money over to a used car dealer who will essentially not stand behind the value offered. The gift holder is left with a crappy experience which they can either keep to themselves if they are polite, but leaves a bad taste.
Here's the kicker - Groupon offers the persons giving the gift the option to record this in thier system. So groupon knows who the Groupon was gifted to, and how much the value was for - just keep that in mind as you read further.
So here's my story. I received the 'Groupon Gift' as a Christmas gift for a Deep Cleaning Maid Service. I was overjoyed to receive this - as I have a three year old, so my house is always in need of cleaning.
The week after Christmas I contacted the number on the Groupon to schedule my service, which the Groupon printout showed as Feb 29, 2012. I was told by the company that they were unable to schedule during the time, but would still honor it beyond that. So, I was game. I scheduled my appointment for March.
The day before the company was scheduled to perform the service, THEY called to cancel, and I was told they would call me to reschedule. Again, I was assured they would still honor the original Groupon.
A week went by, two weeks went by - and I called them. The number on the Groupon to contact had a voice mail that was full and was not able to receive messages.
So, I contacted Groupon Customer Service. I was first told by "Nate" that because it was given to me as a gift, there was nothing they could do, and there was no record of it. My only option was to go back to the person who purchased the original Groupon to contact them for a refund. Leaving me out in the cold.
I wasn't happy, so I asked to speak with a Supervisor. So, I got "Erica" who informed me that she did in fact have a record of the transaction and read it to me. Proving, they did not only have a record of the "gift" and that they knew how much it was for. I asked to have them contact the company that I only wanted the service I was originally "gifted".
"Erica" told me that it would take 2-3 days to research and she'd get back to me. Less than an hour later I received what is essentially a "Sorry for your luck" email - that my only recourse was to go back to the person who gave me the gift and ask them to call for a refund and then that person would have to re-gift something else to me.
Does anyone else see anything wrong with this picture?
If you were to receive a gift from a department store that had not only the value of the product, but also the record of the gift a store would offer the person with the defective gift an exchange - which is essentially all I wanted.
Instead in this original theory they want me to go back to the person who gave me the gift and put them at an inconvenience and thus feel badly that thier gift was for all intense purposes - defective.
So I decided to try and go another route - I posted something on Groupon's Facebook page - and was basically told the same thing.
Here's where I really get annoyed. I have worked for many, many retail businesses - in which if there is a customer that is unhappy the first lesson in Customer Service skills is offer something of equivalent value.
Apparently the Senior Management at Groupon are more interested in banking on the fact that if you give a Groupon as a gift, they keep your money, and people will be too embarassed to report back to the person who gifted the Groupon, so they keep the money, running all the way to the bank as their stock prices increase.
Now, after this experience - I am FURIOUS that the company who is on record of the service isn't being punished for not honoring the Groupon service. I am also very annoyed that the darlings at Groupon haven't figured out this piece of their business that they promote daily.
I am writing letters to the Attorney General of AL for the Consumer Protection Agency, and I filed a complaint with the Better Business Bureau yesterday.
But, I think before YOU decide that awesome deal at Groupon sounds like something you'd want to give your mom/sister/dad etc - Think about what will happen if this ends up being a really crappy gift.
Personally - I'm not willing to fork over my hard earned money to Groupon if this is the kind of business that isn't willing to stand behind the product they offer.
A couple of years ago one of my sister in laws gave me a copy of an unpaid Groupon for $75 off a room in Canada for my Christmas present. What a lame gift lol especially since she didn’t pay anything at all. I literally got a printout of a deal of the day lol which was never even purchased. Some people are so lame. I would have rather received a .29cents box of toothpicks lol.
how does my daughter redeem the groupons I gifted to her via email
We purchase Groupon vouchers cost RM 9250 and other service fee RM3000 paid to Travel Pavillion for our Beijing 5 days trip. But after we booked ticket the Travel Pavillion (From Groupan Agent) email us said the trip have been cancel. Hence we call Groupon, as groupon promise on their website, they will refund within fourteen days for trouble redeem voucher but now they reply said only can refund until Travel Pavillion give the green light & as we know Travel Pavillion cannot been contact any more.
I bought a coupon for a hairdressing (francesco picardi) to do a brazilian blow dry, the coupon I bought was not the service provided, which I believe Groupon needs to measure or have a quality control of who advertised through their website. At this point, I believe GROUPON company is steeling money in complicity with other companies to make money out of people like me.
I been trying to resolved this issued with Groupon but they argue that they are not responsible for any service provide and the hairdressing argue that I bought the voucher through Groupon and they have nothing to do.
I have been ripped off by Groupon . They sold me a days sailing on a huge white motorboat (they pictured the type seen in the south of France), when in fact Liverpool Watersports Centre do not own anything that remotely resembles this vessel. The lesson is in fact on a small black motorised dinghy. At £59 this was a terrible purchase for my husbands birthday and I wish I had bought him something else. Groupon have not replied to any e-mails and I have been mislead by their advertising. They must be committing some offence here, advertising standards, trade descriptions act etc. I am very offended that they do not have the courtesy to reply but very keen to sell you products and take immediate payment. SHOCKING!
I ordered a product that was supposed to be mailed to me latest 10 days and it still haven't arrived a month later. I've sent 3 emails to them about it and only got a response to the first one saying that they cant do anything until it ships from the company. finally when i called them only then would they refund the money back to me. i think it's ridiculous how i have to wait a whole month and call them myself to get the refund. the guy on the phone said that we weren't the only ones with this problem which means they knew about the problem but didn't contact any of their customers to notify them about a refund. they even gave me $5 extra credit online but that was sent to me a week before a i called which means they could have let me know what was going on with my product.
Groupon is another company that takes your money and could not care less if you get your product or in my case not, they will not help return phone calls when you do get to speak to someone they are rude and could not care less. They want you to deal with the company in my case is Car Audio Service to resolve but they do not reply to any contact whatsoever so back to Groupon who guess what asks me to contact Car Audio Services again. THIS IS THE WORSE COMPANY I HAVE EVER DEALT WITH. STAY AWAY UNLESS YOU LIKE STRESS.
Groupon sent me expired codes. After calling a first time with no resolve the gentleman told me I had to call fandago to get my code, this is after being on the phone with them for over 30 minutes. So I called they told me because I bought the item from groupon, the companied I purchased the item from, I would have to call groupon back. Which is what I tried to explain to the guy, from groupon, the first time. So I call groupon back, and what about another 25 minutes just to speak to someone. When I finally gets someone on the line and explain the situation to them, he hangs up on me. Then I call a third time and this new guy is more difficult to deal with, what dont these people understand I paid for a ticket and someone else used it before I purchased it. It wasnt my fault and this wasnt as complicated as groupon made it out to be. All I wanted to do is go out and use the item I purchase. I eventually got it, after alot of hassle, and alot of my time wasted. It so was not worth it. PS offering someone a $10 coupon for messing thier order is stupid because Im never going to use it, Im never going on thier site.
I bought this deal from Groupon: price: £29.00, amount: 1 x, savings: £67.85, total: £29.00 Date of purchase: Aug 23, 2011. Valid from Aug 24, 2011 to Dec 24, 2011. MOT and Car Clean for £29 at MK Group (£96.85 Value. We were told by Groupon that the deal was worth £96.85. However when we arrived there, We were told by this gentleman that the deal was only worth £50.00. We were very disappointed. As at 1st they didn’t clean our car from inside. When we got in the car, we noticed that it wasn’t even touched inside. However we asked at reception for the car to be cleaned inside. After a few minutes, they said its done.
We looked in the car and noticed that they only hoovered. Windows, windscreens and dash board was still dirty. We again asked at reception but the answer we got from reception was rather disappointing (the man said to us: windows, windscreens and dash board wasn’t part of the deal). We felt really embarassed and disappointed. We would like our money to be refunded. As we were very unhappy with service we received. We will not be using Groupon if this situation will not be sorted.
For the SECOND time I bought a Groupon but was refused rudely by the merchant when I tried to use it. When I contacted Groupon customer service, it took a long time to finally get someone on the phone and then I was told to allow them several days to confirm with the merchant that they are not honoring their Groupons. My complaint is tri- fold: #1 a growing number of merchants are not honoring groupons that are already purchased #2 Groupon is hard to get in contact with. They encourage e-mails to which they take their time responding and there is a very long wait on their customer service number and #3 it takes WAY TOO LONG for Groupon to process refunds. Why does it take Groupon days to confirm with the merchant rudely told me in 10 seconds? I'll never buy a Groupon again.
I will never buy anything from groupon again
I ordered on the 1st sept 2 sofa beds £358 in total as I made a mistake ordering 2? I tried from the 3rd sept to cancel one of them, after numerous emails to groupon they have robbed me off saying that the company that are supplying the sofas owe me the money refund well I got through to the company crazypricebeds and spoke to PERSON! And was told that the company did not have my order and that groupon owe me the whole £358 back as there aren’t any sofas left, groupon don’t answer emails nor do they answer their phone in London what do I do?
I’ve sent two emails to Groupon, 5/12/11 and 9/12/11 to request a full refund for the Blase nail course. Having contacted Blase direct it turns out there is no kit/goody bag, it turns out you have to supply all your own kit including false nails (their email stated the advert had been badly worded) I have been miss sold this experience I requested a full refund. Yes you guessed right, I’ve just been ignored, Blase were very unhelpful and don’t care that one of there customers have been badly let down, what does that say about the company as a whole? where do I go from here to get my refund, rip off Briton? Watchdog? Dominic Little?
I orderd 2 sofas from groupon costing £250 and awaitind delivery. The first delivery date came and they said they couldnt deliver them on that date so they arranged anotehr time. The second day came and went. When I got through to the sofa company it turns out that they are in dispute with Groupon so arent sending any sofas out now. I have emailed Groupon throughout this process including now where I am demanding a refund but have not heard anything back from them. Thing is we desperately need that money now and I am getting so worried about what will happen. I will never buy anything from Groupon again.
Hi there,
I work for Groupon UK customer service and have just sent you a message. I'm really sorry to hear about your experience with these deals.
Please don't hesitate to contact me on the address I have provided in my message so that I can assist you with the issues you've encountered.
Kind regards,
Danny
Groupon UK & IE
pls save yourself the headache - never buy a groupon
Do not buy anything via Groupon where you would NOT be happy with JUST your money back. If you are a Business HEED this WARNING or you could become a ZAZZLE.COM
At ZAZZLE, you can build things like CUSTOM Christmas ornaments by uploading photos, editing them, adding text, etc.
Zazzle gave GROUPON authorization codes to include in our GROUPONS. I paid $70 for $150 worth of ornaments... my family loves Christmas.
Zazzle gave GROUPON March 13, 2012 expiration dates. Some gnome at GROUPON entered the date as March 21, 2012. So we are there building our ornaments... spent hours and hours... only to find out we could NOT checkout because GROUPON put the wrong EXPIRATION date into the GROUPON COMPUTER.
GROUPON refunded by $70 and told me to go take a hike on the $80... leaving me still wanting my ornaments and $80 short because of a VERIFIABLE GROUPON ERROR.
This probably happens more than we know. Had I bought discount car washes, hadn't used them, and got a refund - that would have been fine.
ZAZZLE has had to deal with unhappy customers... and they did not get properly paid. GROUPON has ZERO understanding of customer service.
PLS save yourself the headache - never buy a GROUPON where you do WORK before you cash it in... it could cost you $80 on TOP of the $70 you paid - to recould your lost time.
they treat customers like criminals and their defaulting vendors like heroes
The credit card got charged smooth as silk - it was when I tried to redeem deals that I had problems. Had the following conversation with customer service MAM MAM MAM UNFORTUNATE NOTHING WE CAN DO MAM MAM MAM NOT OUR FAULT THE COMPANY DIDN'T SHOW UP MAM MAM MAM. Don't buy here it's just not worth the savings if you never get the services. They treat customers like criminals and their defaulting vendors like heroes!
will never buy a groupon again
Bought the mattress groupon (pay $75 for a $300 voucher). I read all the fine print and felt that I understood (did not apply to online orders, delivery charges). I went into the store and chose my mattress set that was listed at $699 and on sale for $399. The employee advised me that the mattress was not in the store but he could have it delivered to me or I could arrange to pick it up the next day...or I could go to the other store to pick it up. I told him we had the truck and wanted it then and I wouldn't mind going to the other store to get it. Great, he said and offered to do the paperwork and call them to let them know I would be on my way. I handed him my groupon and he then told me that he would take the $300 off the pre-sale price and my cost would be $399 plus tax. He further advised me that although it does not say on the groupon that it does not apply to sale prices, they do not honor the voucher off sale prices. That being said, if I had walked out with that mattress, I would have paid an extra $75 than had I not bought the stupid groupon. I told the employee that they were running a complete scam and he said "I only work here". Will never buy a groupon again.
rec'v used unit w/1 yr (not 3 yr) warranty
I ordered a NuBrilliance Microdermabrasion Machine from Groupon Goods for $144. It took over 3 weeks to arrive. WHen I opened the box, I knew something was wroong right away. There was no stuffing in the box so it had banged around during transit. As soon as I opened the product box I new it was enve worse: The unit has obviously been used and repacked, the bag was crumpled, there was fuzz on the outside of the suction tube and two black particles inside the suction wand, the plug was wrapped up incorrectly comfirming it had been used by someone and returned, the fine tip head was half way on and won't seal closed on one side and had debris on it and the little bags the filters and extra heads came in were obviously handled. All the instructions were stuffed under the badly beat up "velvet" frame the round unit sits in - I pulled the stuff out and SURPRISE - a card stating that this unit had a ONE YEAR LIMITED warranty when the Groupon offer stated a THREE YEAR warranty. I immediately emailed Groupon and asked to return for refund. Everything seemed fine until Groupon told me to go to Antoinette Ramos the Cust Svc Supervisor at Emsonusa.com (E. Mishan and Sons, New York, NY). She refused and sent me back to Groupon who sent me back to her. Meanwhile, Antoinette claims in the email it has a THREE yr warranty but EMSON is a reseller so how does 1 = 3? Now they want me to pay for the return shipping and will only send me a replacement which I do not want. I signed up for Groupon in January and this was my first Goods purchase. Once this is settled, I will unsubscribe. I have asked them to be reasonable but they refuse. My next stop is FTC and any other board I can find. I understand that they have in the fine print that health and beauty items cannot be returned but to send someone a USED one with no 3 yr warranty and then on the THIRD email claim that it was not USED but TESTED by the company as a way to explain why the cord was wrapped wrong stinks like a scam to me. I wonder if NuBrilliance unloaded a bunch of returns and reconditioned items on E Mishan & Sons who then used Groupon to unload them on the unsuspecting public. Not using a used thing on MY FACE! gross. Feel dumb for sure. Get annoyed when I am taken for a fool.
The complaint has been investigated and resolved to the customer’s satisfaction.
Nu Brilliance has HORRIBLE customer service FRAUD CHARGES on customer Credit Card **BUYER BEWARE**
I bought this item directly from the manufacture. (Big mistake on my part!) The price is slightly less for the unit and there were several "bonuses" that came packaged with the order when you purchase direct. Even before the product shipped I had issues with the charges placed on my credit card.
24 hours after I placed the order, excited to receive the product, I checked the status on shipping. It had read glowing reviews on what it does for your skin and I took the 3 year warranty just in case the suction started to fail as I had seen in other reviews. I received express shipment free since I paid the unit in full at the time of ordering. At viewing my status, I saw it was "pending credit card authorization" which I thought was odd. I confirmed the transaction was authorized and the reduction on funds was present on my credit card statement. I contacted Nu Brilliance customer service getting a completely uninterested representative on the phone stating I would have to contact my bank and the authorization was "declined".
In contacting my credit card company, not only did they verify the funds were authorized, deducted from my available balance, but they repeatedly tried to charge my card for same amount SEVERAL times!? Thankfully my bank was declining the additional charges they saw as duplicates or there would have been over $1000 in fraudulent charges.
My credit card representative then conferenced in Nu Brilliance customer service with me. They were belligerent stating the card charges were declined, and the goods would not be shipped out. My poor credit card representative was as frustrated as I was after this treatment having to explain to them 3 times, it was authorized, here is the authorization number, only the duplicate charges were declined, what do we need to do to get the product shipped...she still didn't get it. He finally forced the customer service representative to cancel the entire order and verify the cancellation so they could remove all charges from my account. She flat out refused to verify the necessary information to my credit card representative so he can remove and further block any additional charges from Nu Brilliance. At this point we asked for a manager, who in turn stated she would contact their "accounting department" with the request and they would “eventually get back to us”.
As of right now I am still out $256.64 and have no product or refund. I will NEVER buy or support any product from Nu Brilliance no matter how good because of the multiple FRAUDLENT charges they tried to post on my credit card and lack of customer service to correct a problem they created. If I’m having trouble just getting the item shipped/charged properly imaging if I have to do a warranty return if the product fails within the first 3 years! They have lost a customer and potential repeat business because of what they put me through though my only fault was simply placing an order.
groupon by far have the worst customer service I have ever come across
Groupon by far have THE WORST customer service I have EVER come across. They are fine as long as the groupon deal runs smoothly, however if you ever need a refund then this just won't happen, even if it was not your fault (In my case the company did not provide the goods I bought through Groupon...) They make endless promises and never honour them, I'm still waiting for my £20 refund over 3 months later... I'm really unhappy with my experience with Groupon and will NEVER use them again!
I totally disagree on that! I've had to contact their customer service twice and they got back to me so quickly and were extremely helpful and nice. N
stay away from this site
I have been ordering from only merchants for some 15 years, and never had a problem that wasn’t resolved within a reasonable amount of time. Until I ordered from Groupon that is. On January 14, 2012, I ordered a Canvas World Map via Groupon’s website for $19.00. Per Groupon’s instructions, I proceeded to the website www.redtag.com to have my order shipped and paid an additional $2.95. After two weeks passed with no word on my order, I contacted RedTag about the shipping via email. In reply, on February 16, 2012, Redtag replied indicating that I need to contact Groupon about the product, as they knew nothing about the product or the shipping. I emailed Groupon and Casey B from Customer Support responded by basically demurring. I have emailed Groupon multiple times with no result. I ordered my product over 45 days ago, it has yet to arrive and no one seems to know where it is. Stay away from this site!
lack of service
I purchased a Groupon voucher for Executive Maid, for four sessions (valid for 12 months). However, Executive Maid failed to arrive on the pre-arranged date to provide their service, without an apology before or after the date. I alerted Groupon and Executive Maid to my disappointment and the lack of service I received. Executive Maid finally responded after numerous e-mails on my part, without any apology they said that they could not cope with the demand and I should get a refund from Groupon. After Groupon provided me with no help, besides telling me that they would 'escalate' the matter. They have now refused to give me a refund, even after the service provider has told me that they are incapable of providing me with the agreed upon service, as Groupon has a 7 day policy. So in other words, when you buy a Groupon, you need to make a booking and try out the service within 7 days of purchasing the Groupon, or else you have no chance of a refund, no matter if you receive bad or simply no service at all.
big boy bean bag which I never recieved
I purchased a big boy bean bag in November11' paid for postage and packaging. I contacted the company to ask how long this will take to deliver and they told me 4-6weeks. I waited till January where I still heard nothing then I contacted them via email. A week later I get a reply saying there was a problem with the make of the product so therefore its being sent out late and got sent a voucher for there company.
Then i recieved a failed delivery notice from yodel the delivery company. I tried to rearrange the delivery and wait in all day for it not to arrive. Then i called yodel and they told me that this was the 3rd failed delivery for it and they will be sending it back unless I contact the company to keep it there. I had only ever recieved one failed delivery notice so was unaware of the others. I emailed infurn about this and I waited again a long time for a reply and when they finally did reply it was to say sorry we are unable to deliver this item as you haven't paid the delivery fee of 12.95. I was fuming and replied to say that i have paid it and have it on my statements for 14th November! And find it ridiculous how they are trying to use it as an excuse for the problem. How stupid do they think I am, they have already tried to send it out to me! I then waited 2weeks and still no reply and u contacted them again. They emailed back saying they want proof on my statement! I find this outrageous! Why would I send them a copy of my statement so they can see all my private bank details! I obviously won't win this battle but I want people to know never to buy from this company! They are just out to scam you, and if not that they are the worst most unorganized company I have ever come across! I wouldn't even rate them a zero!
I too purchased a bigboy beanbag via groupon in Nov. Now in march and still hasn't arrived despite infiurn site suggesting it was passed to dhl about 6 weeks ago.
Stay clear of this company and groupon as service has been shocking! Shame really loved groupon upto this point! 6 emails to them still no closer to resolving.
metabody
The dea. through Groupon to get 30 (or 20 in NYC) classes in your area for only $20 is total bs. The Groupon promotion doesn't make it clear you rhave to go through an elaboratge registraton on their website--and the website is unnavigitable. Plus--it won't let you actually do anything for two days after your register. It will, however, play over and over an awful little video from Adele Fridman, sometimes two at almost the same time, so you get an echo effect.
I can't tell if it's a scam or just the worst website I've ever seen.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for a 30 class pass on January 16. I was very busy but knew I had a few months to use it. I only could use it near my home so would only be able to use a small number of the 30 classes. I felt that was okay. So, today, February 10, I went to sign up for the classes and found out that the location near me isn't listed anymore. I can't get to any of the other locations as they are too far and not near anything else I do. I tried to call Metabody, but they wouldn't answer the phone and just indicated to use the "live chat" on the web site. So, I went to the live chat, but "no operator was available." I called the Metabody number back and tried to get through to an operator but couldn't. The only thing it did is said to do live chat or email and then disconnected. So, I wrote a message to Groupon and am hoping for a refund. It's false advertising to say that you can use a particular gym and then not honor the pass there during the active time period. Groupon needs to get it's act together and not work with shady operations like this. They need to have some minimum customer service and fulfillment standards that the business must meet to be a Groupon participant business. I want my money back!
I bought the groupon last month and have been using the MetaBody Fitness pass for about a month now. The registration process took about two minutes, and there's at least 30 classes available every day. You have to check the classes on the MetaBody website schedule and NOT on the individual yoga studio websites. Classes must be scheduled directly through MetaBody (very simple, just click book now and confirm, and you are good to go), NOT through the studio. It's not like this is a piece of paper you bring to any yoga studio you want...the studios have agreements with the company. You MUST go through MetaBody to use their pass (the groupon is not for the yoga studio, it is for MetaBody). There is a huge variety of classes, it isn't just yoga (tai chi, virbrations, kickboxing, ect). 30 yoga classes is a STEAL, as this would cost a minimum of $360, maybe even up to over $500 if you went to individual studios. I had a 20% off coupon, so I only paid $16 for 30 classes. The site isn't too diffiuclt to use, although they are currently updating the system, so there are some changes going through right now. If I can get another groupon for this (not sure if it is for new pass holders only or not) I definitely will..
I bought this groupon thinking it was great. After realizing I maxed out my 5 visits to one studio I thought "ok well my fiancee has just given me the same groupon as a gift so I'll go a few more times and then buy a membership". FALSE! You can't use a second groupon, even if you are given one as a gift. So I message the "Live Help" person... live maybe, help, definitely not. I was told to read the fine print and try some new studios... well there's only 5 studios in Calgary available... meaning I couldn't do anything else anyways... no offer of a refund, no offer of help, just read the fine print. No wonder these guys make money. I will be letting EVERYONE know about this because frankly, it's a rip-off. Oh well, live and learn for 20$
I also had a bad experience with trying to use the MetaBody pass in Phoenix. I activated my Groupon a day or two before it expired online for 30 days of classes. I go to book a class a couple days later and the website says my membership has expired! WTH? No where did it say I had to USE the 30 day pass up totally before the expiration. Just that it had to be ACTIVATED before the expiration date. I DID call and could never get through to anyone. I also emailed them and NO RESPONSE. Waste of money. Beware.
Tshona
Arizona
Hi Marielie, we are sorry that you had such a horrible experience with us. It is true that we do not have our own location in Vancouver. Our offices are based in Toronto and we partner with some of the best studios in North America and promote classes on their behalf. We want to give customers like you an opportunity to try out a variety of classes and studios and find one that is right for you.
It is also true that not all studios have yoga classes. We cannot expect a Kettle bell studio to have hot yoga classes! Nor can we expect a yoga studio to have kickboxing classes. Each studio has their own specialty and you have an opportunity to try them all. All the class schedules are posted on our web site and we hope customers would visit the site and check the schedule prior to purchasing our pass.
You had mentioned that you are in Vancouver and wanted yoga, we have wonderful locations in your city to try out classes! Had you contacted us, we would have pointed you to those locations and helped you get registered. That is what our support team is for and I would like to think that we do a wonderful job at helping people. Our over 30, 000 loyal Facebook fans feel the same way that I do!
Unfortunately, our happy customers and fans do not post on the Complaints board, but I thought that I would share some of their sentiments here:
“Buying my pass with MetaBody has been a wonderful experience. I've been able to try out several different yoga studios throughout the city multiple times - all for $20! A great deal, with great participating studios. Registration online is fast, efficient, and easy. Would highly recommend!”
Lyndsey
New York, NY
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“My experience with the Metabody Pass was excellent especially when taking into account the initial investment for the pass. I was able to experience many different studios as well as a variety of teachers and teaching styles. I practiced at Yoga in Tribeca, Sacred Sounds Yoga and Keshava Yoga. All were very diverse in the styles presented - I enjoyed each of them. Thank you! ”
Corin
New York, NY
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“I am very excited that I am going to be able to mix and match between the many exercise options. One time I'll be trying spinning, then yoga, boot camp or group exercise classes. It gives me the chance to try many workouts. One gym was even located close to me and I would have never found it. Thank you! ”
Florence C.
Miami
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“I just moved to Minneapolis and the pass allowed me to try out different yoga locations to see what suited me best. It's also an extremely good deal and also beneficial for people, like me, who get bored easily and like trying different work outs! ”
Leah L.
Minneapolis
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“This has been a life changer, I started off weighing 149 lbs and going through the mid life change where nothing worked. I had a hard time sleeping and kept gaining weight.
I bought a METABODY pass for me and my 12 year old daughter and I thought we could use it to spend quality time together while I tried to get my body back.
We started off with Martial Arts @ Hapmudo Studio, then La Plata fitness with a Butt and Gutt class and found their Spin class; I am now officially hooked on Spin.. We did Annapolis boot camp and that was fun. We tried Kick boxing which I now do once a week. We tried Cardio kick boxing @ Jordin's Paradise, I love this Studio. Ying Yang Yoga was such a great experience; we would go to Olney MD (which is about an hour from where I live) religiously every Sunday morning. I now do Yoga twice a week, I love it, , , , ,
I am now 127 lbs and my ideal weight is 125 lbs.
I am 50 years old and having the best time of my life, I have a friend at work and she also purchased a pass. We schedule to our classes together and we have been to so many areas of Maryland, DC and Virginia that we would not have known about without Metabody.
Thanks METABODY you have saved our lives and given us a healthy life style and we did not have to break the bank doing it. ”
Roxanne
Washington
I had a horrible experience with Metabody I live in Vancouver they don't have a location here they say they have but they just partner with some local gym in area... groupon is not helping us to get a refund for yoga class adv. sold by them falsely sold when you try to call this guys is a total nightmare no customer service, DO NOT BUY THIS DEAL FOR YOGA IF YOU LIVE IN VANCOUVER BC! i DID AND i WOULD NOT RECOMEND IT TO MY WORST ENEMY.
I am really upset about this i signed up for a class in ewa beach hawaii it gave me the address on pu pu st i went there and it was a house! not a center i called to complain and they gave me the same address
I agree that this is a scam. The online scheduling tool has a lot of bad information. I have tried to go to 3 classes at 3 separate locations without success. One had spinning instead of the yoga that I registered for on line. The next said that they never offered yoga on the night that I registered for and tonight the 3rd strike was that the instructor had never heard of metabody and never signed up with groupon - DON'T FALL FOR THIS!
I am a studio owner and fell for this SCAM! It is the worst mistake we have made to date. Please tell anyone you know NOT to purchase this on Groupon ever! We signed a an agreement with Metabody to partner with them one time and be featured as one of their studios on Groupon but they failed to tell us that the agreement was an auto- renew agreement that we had to cancel in writing or they would keep selling classes to our studio and making all of the profit! After notifying them, they agreed not to feature my studio again and then featured us again and sold more passes that gave people access to our studio. It has been a nightmare, awful customer service for clients and very shady business people. Who tricks someone into signing a contract without telling them it will keep renewing unless you provide a written intent to cancel? A truly great business would disclose that information before signing the agreement as they would he confident that that the signing party would want to renew willingly and knowingly. Unethical and it is just a matter of time before enough unhappy business owners find the right attorney and sue Metabody for lost income.
Inform friends not to buy from this business. They don't even offer services per aw- they just market and find unknowing businesses to sign their agreement then pass those businesses off as Metabody partners.. Metabody is a group of salespeople scamming businesses and consumers and making profit off Groupon without doing anything. Very shady! Aleasha Shipman Yoga Monkey & Fitness Indianapolis.
any customer service phone number? web page is down ans i am unable to sing in, very angry at this point!
Groupon.com - infurn beanbag seat
i ordered a bigboy giant bean bag seat in november, the item never turned up even though they had taken the money from my account. now when trying to contact the company Infurn their phone does not connect and they have not responded to any emails i have sent. I have tried contacting Groupon and their number is a 0966 number which i cannot ring friom a...
Read full review of Groupon.com and 38 commentsblackhawk ticket fraud
Back in November 16, 2011 when the Blackhawks not playing well I purchased (2) Blackhawk Party Packages which included a Club Level ticket, pregame party at Galleria Marchetti and Transportation for $110.00 each. The total was $220.00 for the pair of tickets which was the Christmas gift for my sons who are huge fans. I confirmed the reservation by e-mail on 12-16-11 and was given instructions on how to pick up the tickets at the pregame party.
Today I was very upset and disappointed to received an e-mail cancelling the reservation. When I contacted Groupon they were anxious just give me a refund. The price of the game ticket was about $60.00 when I purchased it (excluding the party). Since the Blackhawks on a winning streak, the price is now over $320.00 each. Isn't this fraud or ticket racketeering, they can easily sell my ticket for at a much greater profit now. I was refunded my purchase price but feel scammed since my sons are out their Christmas gift, this seems unethical and illegal. I can't afford this so I guess they will watch from home:( What a bunch a heartless jerks.
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I did not buy each other Christmas gifts this year, in part because he was laid off from work. When I saw this deal on Groupon, I told my husband about it. We both enjoy watching the games and thought this would be a great time away and get our minds off the job situation, of course we thought the deal was a great price with the dinner and open bar that was included, and figured even though the seats were not going to be the greatest it was going to be exciting to be among the fans. So I was saddened when I received the email and had to tell my husband about the cancellation. After reading the above statements, the only positive thing I can pull from this situation is that we were fortunate enough to have received a cancellation notice well in advance of our game night.
We went to the "event" last night (Jan 2) and only got a sign in the window of Galleria Marchetti that the event had been cancelled. No answers from anyone at the time (Groupon, National Event Partners, Blackhawks). We bailed and caught dinner at The Twisted Spoke then went home to find an email from Groupon at 4:17pm saying the event was cancelled "due to unforseen circumstances".
Well, the email arrived 15 minutes after we were on the road. At least we're getting the $220 back, the wife left a nastygram with Groupon to see if they will comp my fuel costs for a 70 mile trip.
Sounds like National Event Planners and Galleria Marchetti are the weasels in this - if you can't pull together a simple event then don't be in the business!
Same thing happened to me and Groupon blamed the Blackhawks which when I called they said they had nothing to do with it. I think all of you should do the same thing I did and call the Blackhawks and complain to the Group Ticket sales department. They should be sued for what they did. They cost me a day of work and embrassment to my brother in law who flew up to see the game as part of his holiday visit.
funny
I also had a bad experience at the 12/26/11 game, and the entire deal was completely misrepresented. I contacted Groupon's customer service and they accomodated me and I am very satisfied with how Groupon handled it, after the fact. The problem isn't Groupon, it's National Event Partners. It is a company that is not even BBB accredited, yet still managed to get a grade of F by the BBB, and they were the ones on the day of the event who didn't even direct the long line of us waiting inside that we should go ahead in and get some food/drink; that the line was just for tickets; and National Event Partners are the ones who did not even secure real seats for people for the game, instead standing room only was made available. They misrepresented the deal to Groupon as far as I can tell.
Here was the email that I sent to Groupon regarding the same deal for the 12/26/11 game.
Hi,
I recently purchased two Groupons for the Chicago Blackhawks event on December 26th. The service that I received when I redeemed these groupons was extremely unsatisfactory and not worth the $110 per ticket that I paid. I would like a refund based on the horrible service that we received.
Let me explain:
The dinner at Galleria Marchetti was not nearly of the quality that described in the Groupon details. Groupon listed the details as:
Starting 90 minutes before the game, guests can imbibe premium liquors and select craft brews at an open bar and graze on a buffet that typically includes items such as sliders, salads, pasta, and prime rib carved in the shape of a sieve. A band gets fans in the mood to cheer with a rousing live set, and high-end shuttles will whisk fans to the United Center before the puck drops.
There was no salad, no prime rib. Instead we were offered sliders that were undercooked. The restaurant was running out of food before everyone had a chance to eat. There was not enough seating at the restaurant, so over half of the people had to stand while eating. There was no live band, just a DJ with inadequate sound equipment. We were met by long lines of unhappy people.
The "high-end shuttles" were nothing more than chartered buses, where the bus driver tried to cram us in like cattle. Our bus driver stated that we weren't leaving until the bus was full, and that included the aisle, so many people had to stand for the entire bus ride.
The most disappointing thing about the event was that most people were given standing room only tickets for the Blackhawks game. The Groupon said the tickets were for 300-level seats, however, that's not what most people received.
It is extremely unsatisfactory that I paid $220 for what was supposed to be a fun night, but it turned out to be a night from hell.
My email to Groupon support; I cced National Event Partners:
Hi Nicholas,
Thanks for your prompt reply. I appreciate that Groupon is processing a refund. I do have a few more questions regarding the incident Monday night that can help Groupon shed some light on what was a fairly traumatic experience. This was, as you know, not just a $10 deal for burgers; it was a $110 deal, and I purchased 5 for my family, the day after Christmas. It was a gift for my siblings and my parents, and being yelled at and told we would not be getting the tickets we had purchased was quite unsettling. I would appreciate some guidance on the following questions. Thanks.
We were told by representatives for National Event Partners that "Groupon did not pay us, so we do not have your tickets." Is this true? Because if it is, I have entirely lost faith in Groupon and will be sure to spread news of this utter failure to any current and future customers. Also, if this is the case, Groupon held on to and further invested my $550 for six weeks (I purchased on 11/14/11). Groupon is a publicly traded company, not the federal government; I expect, at a minimum, to be paid interest on the $550 that Groupon borrowed for that period.
The other scenario is this: National Event Partners lied to us. In this case, they are making off like bandits with Groupon's money, and need to be prosecuted, fined, and have their business shut down.
As I mentioned, if this were a less expensive Groupon, with less money and time invested, I would be completely satisfied with a full refund. But this isn't the case. And I'm sure that the Blackhawks fans that traveled many miles from far-flung suburbs, paid for gas and parking and hotels, and also received the kind of offensive, unfair, and insulting treatment at the hands of Groupon and National Event Partners, would agree with me. Further discussion of this embarrassing "deal" can be found here.
I appreciate your answers and look forward to hearing from you.
I bought my 2 tickets (a Christmas present) when only 70 were sold (6 weeks ago) and it ending up selling out at 240. I received an email from National Event Partners exactly 26 hours and 40 minutes before the event telling me that Groupon hadn't filled their obligation. When I called Groupon, they said that National Event had oversold the event. I did everything I was instructed to do by National Event Partners and have a confirmation email stating that I had confirmed reservations. Now they want me to "believe" that 240 seats at the United Center aren't going to be filled and the Galleria Marchetti bought food for 240 people that won't be showing up because Groupon "didn't fill their obligation"? My favorite part of this whole fiasco is that National Event Partners suggested in their email that I book directly with them in the future! Fat chance.
This is a summary of my experience:
I had a similar experience for the game on 12/21/11. I had sent in my reservation more than the 48 hours required, however 20 hrs before game time I had received an email from National Event Partners (Groupon Ticket Partner) that I had no tickets and I could choose a game in March. Well after speaking to a customer service, they stated they would look into it and call me back. Guess what, no call back so I called back, and was to they didn’t have an answer and that once again they would call me back. After no call back for a third time, I called them. Now they stated they had tickets and I should go the pre game party. Well I showed up, and guess what, no tickets for me. The people handing out the tickets and checking people in were quite rude and told me “ The Groupon reps were Idiots” for telling me to come up here, as they (Groupon) only provided a platform for National Event Partners to sell their tickets and had nothing to do with tickets. Well after my experience I will never deal with Groupon or National Event Partners, as Groupon can’t be trusted to verify that their business partners are legit. I hope many find this to be useful and stay away from business from National Event Partners and Groupon
I think they overbook and hope people to reserve, and when all the people reserved well they were left scrambling. Simple if you sell tickets make sure you have them. HORRIBLE BUSINESS PRATICE AND UNETHICAL!
no compensation for accommodation and travel
I bought a cruise with Groupon to sail to the Bahamas with Celebration Cruises out of West Palm beach, Florida, on December 13th, 2011
The night before departure December 12th, 2011 I received a voice message on my phone that the cruise was canceled due to an airconditioning generator that broke. I tried to get on any of their other cruises no luck, was told I have to contact Groupon for refund and compensation for flights and accomodation. Got a clear impression because I was a Coupon client I had no priority, the guest service lady told me that a max of two nights will be compensated.
I contacted groupon and was told the best they can do is refund my money and give me a $50 voucher for future use. I tried to communicate which Celebration Cruises all i was told was that there will be no compensation what so ever for ant Flights, accommodation, travel, food nor inconvenience, what they offer was acruise at a later date.
Why are we as the consumers always at the losing end with these comapanies?
No compensation for my airticket or the fact that i was stuch in Florida. No compensation for accommodation and travel.
I bought a ticket for a restraunt with groupon. ordered a table for 6pm when we got there the restraunt was closed! Groupon wouldnt award us any compensation only a refund, they are greedy and dont care unless they get their money.
Did you buy your air ticket from Groupon?
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