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1.0 71 Reviews

GrooveBook Complaints Summary

0 Resolved
71 Unresolved
Our verdict: Engaging with GrooveBook at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GrooveBook reviews & complaints 71

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R
11:16 am EST

GrooveBook Photo book

I have cancelled my subscription via email over a year ago. However they are still charging my account a monthly fee. My bank says I will have to get a new debit card because they are not doing an ACH charge. I want a refund of all the money they have taken. When you call them, you cant speak to anyone, you can only email. When I try to use my email to log into account it says I dont have an account. So why then am I still being charged! Craziness!

Desired outcome: quit charging my card

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M
8:01 pm EDT

GrooveBook groovebook charge

I want my refunf of $4.27 thats chaged to my account. I have not done business with you for a long time. I dont know why this charge is on here.I dont know what say anymore. Just give me my credit.

Desired outcome: want a credit

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M
6:02 am EST

GrooveBook taking money from acct

i have asked to cancel paid 4.32 4 times in august never received one picture so i said i want to cancel and now sept got the first 4.32 again how in the hell do you get them to stop

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Is GrooveBook legit?

Our verdict: Through its investigations, Complaints Board highlights GrooveBook with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of GrooveBook's practices before engagement.

GrooveBook earns 33% level of Trustworthiness

Moderate Trust Alert: Complaints board rates GrooveBook at 33%. Read reviews and beware of negative issues before engaging.

GrooveBook has a strict no-refund policy for all purchases, and any attempts to dispute a charge with the credit card company are met with evidence of the policy. This prevents many chargebacks, but also results in dissatisfied customers who feel they have no recourse.

Exercise caution when using groovebook.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

GrooveBook may be offering books for download, but downloading from unverified sources can be risky and may result in viruses or malware infecting your device.It is important to exercise caution when downloading books from websites and to verify that they are being offered in a legitimate and authorized manner.

We conducted a search on social media and found several negative reviews related to GrooveBook. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Groovebook.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Groovebook.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Groovebook.com you are considering visiting, which is associated with GrooveBook, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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L
2:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook Cancellation of this account

Groovebook I have not used your services in a long time! Please credit my account and cancel my account. I need to cancel my Shutterfly account. I will expect credit account for this month.

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J
1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook App and charges

I have had a groovebook account for so many years, I forgot my password so I downloaded the app and had to make a new account, I did this and right after I put in my card info, the app shuts down and continues to do so every time I try to open it. So I was dumb enough to try making yet another account and it did the same thing. So now I have groovebook taking monthly payments out of my account with no pictures in return. I can't even log on to cancel my accounts. But groovebook has taken multiple payments from me and I need to make it stop. Especially in these times when work is hard to find. I need to be reimbursed for the months and months of payments yall have stolen from me.

Desired outcome: Reimbursement and cancellation

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A
12:23 pm EST

GrooveBook Quiero mi reembolso

A quien corresponda trate de sacar fotos por medio de ustedes y no recibí ningún servicio de ustedes pero si me Isieron el cobro y necesito q me reembolsen el dinero y cancelen mi subscription si pueden llamarme al # [protected]) se los voy agradecer mucho o mandarme un email . aidagonzaleagi.alg.[protected]@gmail.con muchas gracias espero puedan ayudarme. Atte: Aida gonzalez

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12:17 pm EDT

GrooveBook Charges for service I canceled

I canceled my service with Groove Book October 2019. We were going to serve a mission and I did not need the service.
Now I find out they have been charging me for continuous charges. I have no printed books just charges.
I have tried to log on to my old account and they say there is no such password. I try to change my password and they say there is already an account.
I find it impossible to get any information or contact with Groovebook.
My complaint is I want it all canceled so I don't get any further charges.

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G
6:40 pm EDT

GrooveBook not able to send my pictures but you are taking my money

I tried to put pictures in an you refused them for the last 5 months. If this is not settled cancel my subscriptions. Check why you are refusing my pictures. What else can I say. Check your records an see the last time you sent pictures out to me I was billed but could not send them. Please answer by mail. Georgette pester. 37westmainstbox6 quakake pa. 18245

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N
7:47 am EDT
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GrooveBook took money out of my account unauthorized

$46.52 was taken out of my account last night. No phone number to call left email. No way should this company take that kind of money when it's $3.99 plus tax for a book. Which I haven't received all they say I have. I've went ahead and cancelled my subscription hoping it may resolve some of the issues. But as I am seeing online there is several issues with this company now charging and not closing your account

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Update by Not happy w groovebook
Jul 28, 2019 7:52 am EDT

How can a book cost $3.99 plus taxes and you took $46.52 out of my account last night. I have sent an email asking why you took that kind of money from my account. I have also closed my account. This service is not working like it use to. I use to send pictures they were printed and sent within a month at least. Now you may or may not get pictures and you are taking unauthorized funds from my account. If this is not resolved in a timely manner I will contact the BBB and may need to speak to my lawyer

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ashleemillsap
, US
Aug 14, 2019 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just checked my account today and noticed they charged 38.42 and I started to panic. I went to the app and checked my transaction history and there is nothing that shows what this purchase is for. I have been a happy customer for a while but I will be cancelling my membership and getting a new debit card!

ComplaintsBoard
W
2:04 pm EDT

GrooveBook service and cancellation

groovebook takes money out of my cking account every month ...with no photos coming to me...i have tried to cancel the subscribtion on their sight but get no where. the number i get on recording just says to go to the websight ...so here i am back to square one...my bank of america can block them but ask for some kind of verication first. thank you.

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W
12:52 pm EDT

GrooveBook never received my groovebooks

I created, ordered and paid for 3 groovebooks, the app just keeps saying they have been shipped since May 22, and 23rd of 2019 and will delivered thru usps bulk mail. However today is June 22nd 2019 and I have yet received any of the three groovebooks I paid for since May ...I would like to know where are my books ! There is no phone number to contact!

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Update by Williamsj92
Jun 22, 2019 12:55 pm EDT

I paid for three groovebooks since May 22 and 23rd 2019 I have yet to revive any of the three books, where are my books please !

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M
3:16 pm EDT

GrooveBook app

My Grovebook app is not working I tried several times to get it started this is a big inconvenience to my and my family. I was not able to download any pictures for the month of June . I hope a l am not automatically charged for June payment. I couldn't send any pictures. Thank you for help in clearing this problem as soon as possible please
Edna Harris
Email me @ [protected]@msn.com
Thank you

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Cindi Jones
, US
Aug 16, 2019 10:09 am EDT

This has been happening to me also. For the last few months when I try to send pictures, the app will not load. So I have lost 3 months of pictures and don't know how to contact them to fix the problem.

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karen guttridge
, US
Jul 21, 2019 6:59 am EDT

This is my situation also. I have been happy with the service and product up until now. The site on my phone says it has crashed. Can you please inform us as to what it going on? kgutts@yahoo.com

ComplaintsBoard
J
1:00 pm EDT

GrooveBook unauthorized charges

I did sign up for Groovebook and have used it for the last couple of years. Now, I want to close my account. I have tried since March 2019 to close the account, either by email or by going into the app on my phone. When I go into the app it tells me I do not have an account under my email address, so when I try to sign up for an online account it tells me I already have one. My account is debited every single month without fail. Such poor customer service. I just want my account canceled!

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1:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook groovebook

I am being charged monthly but haven't received pictures for 3 months? ? Now I can't open my app to counsel my membership? ? What a waste of time and money. I hope I can get this fixed before I get charged again😢😡 and anyone reading this good luck finding a contact number.
Now it won't let me submit my complaint because it's not 350 words. Do they really want me to complain that long.
In beginning groove book was great. Then I didn't take as many pictures and the books were filled with random pictures(some I didn't delete and want) .

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5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook they are taking money out of my checking account when I have canceled my account with them.

I have canceled my account with groove of the beginning of 2019. As of May 19, 2019 they have taken out the membership of $3.99 out of my checking account. I have not ordered any more pictures from them of my own personal pictures if you're allowed to get a groove book for. I was just like my membership to be over with them for them to stop getting in my checking account and taking out money that they do not need or deserve because I have not ordered any more of my pictures to become in a group book. Thank you

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N
6:36 pm EDT

GrooveBook pictures and not being able to login into my account

I sent photos to my husband three weeks ago and he never received them. Groove book. I want my money back. Asap! You are a [censored] company using people for there money. That's why u don't have a number because y'all are sceaming. I cannot login to my account as well. And u have my [censored]ing pictures. Now I'm pissed! Send my [censored]ing pictures to my husband Now! Or u will be hearing from my attorney!

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J
4:21 pm EDT

GrooveBook groovebook photo album

I use groovebook for my classroom for the past two years and have been very pleased. This past time my groovebook arrived empty! Apparently, the plastic opened and out went my pictures. I am hopeful that your can replace them ASAP. My one complaint is that it takes a long time for the pictures to arrive so I am hopeful that you can replace these pictures quickly. Thank you
Judy Schwarzberg
[protected]@gmail.com

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J
8:40 pm EDT

GrooveBook groovebook

Today is 4-5-19. Unable to contact by phone. Recorded message says send an email, and unable to get response from email. They're still charging my card with no way to get rid of them. This has been going on for three years. I've gotten atotal of 2 groovebooks over the past 4-5 years. Please help me just get this damn account cancelled. They were a self made company that got their big start on shark tank. Now all they want to do is collecy $ and don't give a [censored] about their service or the money they're scamming people for. They're rolling in the money for services that people try to cancel and can't! They're totally evasive once they have your cc#.

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N
8:43 am EST

GrooveBook five pictures were damaged or perversely marked

I received my first GrooveBook and found five pictures were damaged or perversely marked. I received the book 1/17/19 and the reference number [protected]. Two of the pictures have colored blotches, one yellow one magenta. Three others have scratches, one which is right across a face. I feel like these pictures should be replaced somehow. I really do not know what the solution is, but I do recommend a good cleaning of the printer equipment or better quality control.

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M
9:57 pm EST

GrooveBook my money is taken out my account and no pictures

Hello my name is Mary Helen Dominguez and this is about the 3rd time this happens to me . I have an account with you on my cell phone. I picked all my photos so you can send me my book and again you took money out of my account and no again no photo album send to me. I have tried over and you tell me to email billing@groovebook.com and still no one gets back to me . what to i have to do to get my pictures .My email account is [protected]@gmail.com my name is Mary Helen Dominguez 6427 Aztec Rd EL Paso Texas 79925 my phone number is [protected] . Please help me by getting back to me asap.

Thank you Mary Helen Dominguez

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Diana Almaguer
, US
Feb 08, 2019 10:07 am EST

samething is happening to me.

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