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1.0 71 Reviews

GrooveBook Complaints Summary

0 Resolved
71 Unresolved
Our verdict: Engaging with GrooveBook at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GrooveBook reviews & complaints 71

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W
5:55 pm EDT

GrooveBook I just need help with getting my pictures posted. it will not open up for me to submit

I don't have a complaint, I am just trying to get my pictures into the site for july and when I click on it, it just says it will be unlocked on 7/2. It is acting like I have already submited but I haven't. I just received a reminder today. Please help.

Wanda clay, [protected]@claytupper.com
[protected]

I wish I could find the place to just ask for customer help but it just goes back to the same place. I hope that you can please please get back in touch with me as soon as possible. I really would like to get my pictures posted.

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Diana LL
, US
Jul 29, 2018 3:22 pm EDT

Good luck. When you contact Groovebook they will basically say it’s your fault because you didnt click the button to “print book now.” They have told me two times I let the last months book expire. They told me to pay for an extra book...but they still charge for the one you didn’t get.

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L
3:46 pm EDT

GrooveBook billing after cancelled service

I purchased a year of Groovebook as a gift and when it was time for renewal I cancelled (it was a Christmas gift for the previous year). I received acknowledgement of cancellation. Loved the service it provided but didn't need the gift to continue. Since January 2018 Groovebook continues to charge my credit card. I file a discrepancy with my credit card company, Groovebook sends the refund and the entire process happens again the next month. I'm pretty frustrated that they continue to bill me after cancelling the service

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Ginger M Broach
, US
Sep 04, 2018 7:39 am EDT

I have canceled with grooves books 5 months ago.. and I emailed over and over asking to stop taking payment out of my bank account I will never use this company again.. and from what I e read this is how many people are having the same problem..

Estelle broach [protected]

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D
8:04 am EDT

GrooveBook groovebook

My account shows 100/100 pictures uploaded for june.. When I say print now, it says I need about 40 some more pictures but it won' t let me upload any more.. It wont let me print now... It wont let me do anything! I had wanted to upload more pictures and print early and have another one ready to print by my print date of june 17th.. Now I can't. I have noticed there are a lot of duplicates in my book that I sometimes don't order. I understand if I need more pictures you do that but other times I have uploaded 100 pictures. Please help.. I do enjoy having groovebook.
Deb hassler
17273 madison st
Omaha ne 68135

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V
4:36 pm EDT

GrooveBook groove book

I have not used my groovebook service in about 2 years, but still get a monthly charge. I have change phones several times, so it was my own fault. I now downloaded the app on to my new phone and tried to reconnect but the service is telling me that none of my emails are associated with grove book. So if none are associated how am I getting charged every month.

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M
11:27 am EDT

GrooveBook groovebook

I picked 100 photos. The main page shows 110/100 but when I ask to print now it says there are only 40 picks. I cant get in to change them. What's up? I had these photos picked for may. Never received that book. Now they are listed as june's pictures but it won't let me order them saying there are only 40. Not so, there are 100. Please let me know what is going on.
Thank you,
Teresa parsons

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M
11:31 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GrooveBook - billing

I have sent an email several times to cancel my membership and it stops for a few months and then it is taken out of my acct again... I have not received a book in a year and I keep getting charged after I have cancelled it several times!!! I want a refund and I want it cancelled for good. But after this hassel that they continue to debit my acct a few...

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A
4:58 pm EDT

GrooveBook groovebook!!!

First where is may's book for me to fill?
Just because I got an extra book the month before,
That does not mean you have the right to charge me for both books last month and then come along charge me the next month but not give me the opportunity to get a book. You take your gosh darn (i'm a gigi & we have a swear jar.) money but stealing from me

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Diana LL
, US
Jul 29, 2018 3:25 pm EDT

I think they are getting money from a bunch of this for this same thing. They will still charge you. They will say it’s your fault. Been there. I need to cancel also. Just upload to Walmart pics online.

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Kaitlyn Yancey
, US
Jun 10, 2018 2:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a notification saying I needed to upload photos for my monthly book to be printed tomorrow and when I open the app there isn’t a place to do so. It only gives me the option to buy an extra book and then says the next month will be available 6/12. This is very aggravating. I’m ready to cancel my membership.

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L
9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook my books

I have been contact for the past few months that I cannot upload pictures it does a give me any option when I press to upload none of my pictures show up this has been for months now I have been writing you for months now and no changes have happened no E mails back with a proper response I have been using groovebook for years never have had an issue

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A
4:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook wanting to change credit card number

I have received notice that you are unable to charge my credit card account. I want to give you another number to use. I have been a long time satisfied customer but at this time I am unable to provide the correct credit card numbers. This complaint webpage is too broad for something as easy as notifying this company. I want my book and am happy to pay for it but there must be an easier way to communicate.

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T
4:17 am EST

GrooveBook they billed me twice

I want to know why they did it.
I bought a book from them and paid for it immediately, long before they shipped it.
One week ago I received the book.
Yesterday I was charged its price. And if I never checked my bank account, I would never find it out, because they chose not to notify me of this charge.
I tied to call them, but no one picked up. Then I wrote them a big email with all of the print screens and receipts I had to prove they had no right to charge me once again.
Still no reply. Was I scammed? Obviously. I will open a dispute then, I don't want to donate to anyone, actually...

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J
4:44 pm EST

GrooveBook groovebook

I've downloaded the app only to have it not work! My pictures won't even show up in order for me to pick from them... Talk about total disappoint then to top it off, i've uninstalled and reinstalled three times and still got the same result... I even went as far as re-downloading using my other email address, used my sisters promotion code got to the home page where the pictures supposed to be and still the same along with her even downloading the app it did the same too her...

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A
2:42 am EDT

GrooveBook my bank account is being charged of $13.78

My bank account is being charged $13.78 this month and if something isn't done about it I will not be getting no more groovebooks when I get charged every month for them my money needs to returned and to I will put a stop to my subscription I have been a member for awhile and like ordering the books but i dont like being over charged for things i havent gotten yet Thanks Angela Craft

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B
10:17 pm EDT

GrooveBook I have had 3 payment taken out of my account after unsubscribe

I have a copy of all 3 withdrawals. Sherry Hughes. 385 Rabbit Valley Rd Nw Cleveland Tennessee 37312. 423/716/2664 please refund my money. Thanks I have sent the 3 copies of the withdrawals I hope you can get this fixed. It also keeps telling me to update my payment information and you have it already or would not be able to take it out I never received my last book either.

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J
7:05 am EDT

GrooveBook groovebook/shipping

My groovebook printed and was shipped in July. The book was paid for because money was deducted out my card. Here we are in Sept. and I have yet recieved my book. The shipping info said 12 to 18 days and we are now in SEPT. I aslo had one printed and ready to ship for August and I have not recieved any of the books. If someone can please contact me and explain whats going on, would be greatly appreciated.

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T
4:52 pm EDT

GrooveBook my groove books

I did two books in July and I am still waiting to get it now so how much do I own y'all because y'all not telling me how much that I own I got my first book but did not get my second book so what can I do and why am I still getting charge for something that I did not do I had to upload another book and yet I still did not get my book so what can I do I am still waiting for my book it been a month all groove books keep saying is wait two weeks OK it's been 8 weeks and still got nothing so I am not gonna keep paying for something that I am not getting so send my books that I did in July so I can close my account with y'all as soon as possible I am very disappointed with Groove books and will never go back to them

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Update by Tiffany Rivera
Aug 10, 2017 4:37 pm EDT

I did two books in July and I am still waiting to get it now so how much do I own y'all because y'all not telling me how much that I own I got my first book but did not get my second book so what can I do and why am I still getting charge for something that I did not do

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E
4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrooveBook groovebook still haven't received?!

My Groovebook Printed June 29th and now it's been a month and I have yet to receive it.
It's July 30th.
My mother in law's prints at the same time to go to the same address, she received hers on time, but I have yet to receive mine! Those are important pictures of my newborn that I wanted to use in her scrapbook!
I keep checking the mail but... nothing.

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K
8:21 am EDT

GrooveBook groovebook photo album and customer service

I closed a groovebook early (before my regular deadline) in May. I also ordered gift copies as it was a grad ceremony. In Jun (because groovebook uses bulk mail) I received only the regular book closed later in the month. Also, no gift copies. They said they would reprint it in four days and it would arrive by Jul 6. They also reordered the gift copies. Even though it was their mistake, they were not in a hurry to fix it.

So here we are Jul 8 and guess what? No book. The first attempt at contacting customer service: it was printed Jun 26 and will arrive Jul 17.
1) No, that is the regular Jun book
2) you said on Jun 11 it would be 4 days + bulk mail

Second attempt: verified my address that has been the same for 3 years. Told me if it did not come today they would do the whole reprint in 4 days and bulk mail thing.

Okay so now a book ordered in a May will maybe get here in August. And I have to recontact them AGAIN after the mail service today. Today, which by the way is not Jul 6 as I was told last month. I only know of three of the five gift books being received and I just don't have the strength to argue this anymore.

Ever since Groovebook got bought out by Shutterfly it has gone downhill. They have outsourced what pitiful customer service they do have. When they screw up an order they do nothing to expedite the process. The print quality is poor, the bulk mailing time is rather long. You are better off taking reprints to Walgreens or Costco. I've had an account for three years and I finally canceled it.

Businesses make mistakes. Good businesses correct them in a timely fashion. I have not been offered any refund ( my account has so many charges from them I can't even tell what is what) any explanation, or any expedited correction. I am disappointed and angry.

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L
8:19 pm EDT

GrooveBook payment/customer service

I have been charged for the book for May and it says it was shipped on June 3rd but yet I still have not received my book. Every time I have tried to get on the actual website to ask customer service about this I get a notice that the website is unavailable. I have received 3 books from them and enjoyed it but I am now getting very irritated as it also says my account is on hold for my June book due to a problem with my credit card yet all my other bills have been paid without problems with that same card. If I cannot get ahold of customer service I am going to cancel my subscription and contact my card company and also the Better Business Bureau.

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Jackie Kessling Ganschow
, US
Nov 30, 2017 9:05 pm EST

Had a flood. Ruined groovebook. Didn't know if you keep an electronic version of what I ordered and had. I will pay for a copy of each. Probably about 9 total.

ComplaintsBoard
J
9:45 pm EDT

GrooveBook groovebook photo books

I have an account with groovebook and I had to switch phones more than 6 months ago. I lost the apps on my phone and have been unable to access my account with groovebook since then. Therefore, I have not been able to upload photos or delete my billing information. I have been charged every month for books have not received. I expect to get a full refund for every month I was charged without receiving a book. I'm sure your record will reflect the last shipment that was sent to me. Please let me know when I should expect my refund, thank you.

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U
8:11 am EDT

GrooveBook don't deal with this company

When I received my book I was very disappointed with the quality and decided to send it back. GrooveBook customer service was very rude and they refused to accept it back. They said that my dissatisfaction with quality wasn't enough reason for them to accept it back.
I got extremely mad and I'm still angry.
I highly recommend not to order from GrooveBook, their service is not the cheapest, but definitely the worst. They don't accept returns and in case something happens there will be no way to get a refund. Avoid!

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