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1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Greyhound Lines reviews & complaints 617

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11:32 pm EST
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Greyhound Lines Service

On February or about February 13, 2020, I purchased a ticket online for the 11:20 a.m. bus - to travel from Wilmington, DE to New York, New York. The bus was to get my companion and I in New York at 2:15 p.m. However, the bus was approximately 45 minutes late, which made us late for the show we were attending. The main complaint is I paid $44.45 for an Economy Extra ticket to be one of the first to board my seat. Well, when the bus finally arrived, the driver did not even acknowledge the Economy Extra ticket! Therefore the extra money I paid didn't matter, and I would like the difference of the Economy and Economy Extra refunded to me.

Marjorie Pulliam

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11:50 am EST

Greyhound Lines Bathrooms doors

Okay so I was using the bathroom and made sure I had locked the door after stepping in to the bathroom on the bus and as I was getting up after using it someone had just pulled the door open on me and everyone that was outside of the door had seen my lower half as I was trying to pull up my pants I was so Humiliated and Embarrassed that three people had seen my private parts that I could not look at anyone in the face as I walked out of the bathroom. The sad part was as I was walking out of the bathroom I had looked to see how this man could pull the door open on me like that then I had realized that the door frame was broken right where the door lock would go in to the frame. I will Never ride Grayhound after this because those men that had seen my parts started talking about me for the rest of the ride and I had cried from the Humiliation and the Embarrassment I was not sure what to do after that but to put more clothes on so no one could see anything else of my body.

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1:14 am EST

Greyhound Lines Greyhound bus

I am the purchaser of a ticket for someone else using paynearme. There is no caution or warning that should you choose this option you will not have any access to tickets, ticket information or itinerary. I would have paid off your website. The original ticket was in my name and I called greyhound and they cancelled that one, creating a new one in my friends name. He said he was emailing me the ticket and itinerary but did not. Now all I have is a receipt and this is supposed to be acceptable. Not so, why are these tickets not available on your site like the others since it is a confirmed paid ticket. I feel like going a crusade warning others not to ride Greyhound. I have spoken to two people this evening who said they could not email the information that should be readily available for a PAID ticket. I guess Greyhound has joined the ranks of all the other companies in the US that don't care about the customer. My name is Cheryl Armitage [protected] [protected]@yahoo.com. Ticket confirmation # [protected]

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4:51 pm EST

Greyhound Lines bus service

I bought two round trip tickets direct from anaheim to las vegas, without a stop over to los angeles, which cost me more money but one hour less travel time. The trip from anaheim to las vegas last december 31, 2019, went smoothly. But the supposed trip going back to anaheim, january 2, 2020, was so frustrating. We arrived at the greyhound bus station, 200 s. Main st., las vegas, nevada, forty minutes before the scheduled boarding time. We were asked to fall in line twenty minutes before boarding time (3:40 pm). We stayed in line for almost two hours, only to be told that they are having a bus shortage and there will be no bus trip going to anaheim. We were given the option to wait for the next day bus trip, as a chance passenger without hotel accommodation, or take the bus trip going to los angeles without a connecting trip to anaheim (take it or leave it). We took the latter and had an uber ride going to anaheim. It cost us more money and arrived home three hours late at past twelve midnight. What a deal to start year 2020. Why do they have to sell bus tickets to the public with no assurance for an available bus, that's a breach of contract.

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1:35 pm EST

Greyhound Lines greyhound bus reservations

Monday 23 December 2019 I went to book a reservation. It was a horrible experience that occupied what seemed like hours but probably was only a half hour or so. As I was in a poorly provided internet service circumstance, I attempted to call. The Chattanooga receptionist was helpful but referred me to the 800 number. I called and called and listened to music. I regressed to a friend's device on her phone going on line. I then cussed. I cussed repeatedly to where my friend told me she would fix the problem. Not so. Each time I went to click 'buy' a one way ticket Chattanooga to Gainesville, Fl, the Greyhound non-system defaulted to two way. During the time this took it seemed the price of the ticket escalated by $40.00. I spent lots of time listening to lousy elevator music with my flip cell phone on wait to talk to a real live person while my friend's device was on hold waiting for the "Chat Service" that never ever arrived to chat. Eventually I spoke with a very direct talking representative. I got the ticket.
In Atlanta for the 'connection' about midnight the driver had told all passengers of the necessity of going in the terminal and looking at the screen for the bus number not our final destination. She would not have repeated this but for others before us. My old eyes had to work many times over trying to figure out the scrolling presentations were of arrivals and departures and advertising. About half way through the layover time I gave up trying to find route 1111 and asked a guard. I was immediately directed to "Line C" with no moment to spare! YOU ALL REALLY need a better information system/display. That one has to be a terrible failure and source of distrust of Greyhound.
Resolution ... new reservations System ... new route display at Atlanta.

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5:27 am EST

Greyhound Lines no refund and paid double

Made a booking on 26 September and made double payments. One through my bank and one through Mobicred. Up to today I did not receive any credit. No answer from anyone.

I have send emails to both parties and the one blames the other one for refund. I pay interest for the past three months for money I did not get anything for.

Greyhound do not assist in any way. I also went to hello Peter with no feedback.

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8:28 pm EST

Greyhound Lines incorrect information about a change of date resulting in money being kept by company

I purchased a ticket online and was told by a LIVE person I could change the date of my ticket for a fee. However, I was NOT told to look online at the policy, as everyone keeps telling me now, nor was I told that if I didn't change the date before my bus left that I would basically be throwing away money! I called the day I was to leave and the woman informed me that when I knew my departure date, to call and reschedule. Any person in their right mind would not just throw away money if it was made clear the money would be forfeited! I have not been asked to be given a credit or anything. Just constantly being transferred and told there was nothing that could be done. This is NOT satisfactory! I trusted Greyhound to give me accurate information and was given incorrect information resulting in a loss of my hard earned money. I have no idea who else to speak with but i refuse to throw money away and be stuck in Ft. Lauderdale! I need a resolution. I have several persons that trust Greyhound for safe, reliable, honest service and this will be a disappointment to us all. I would hate to no longer travel with your company due to your error. And, I just got hung up on twice as I was told to hold. I am disgusted with your handling of this complaint! If I have not heard back, I will report this situation to the Better Business Bureau.

Yvonne Hollman
[protected]

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7:21 pm EST

Greyhound Lines buying a ticket

I booked a ticket for my daughter to come home for Thanksgiving. I put her name in under the ticket and when I went to purchase the ticket it switched to my name once the card info was entered. I noticed it once I got the email about the ticket. I immediately contacted Greyhound about the issue and the response I got was sorry buy another ticket...for two weeks straight. Then when I finally got ahold of someone and was transferred through 4 people they offered me a voucher good for a year after I bought a more expense ticket. I couldn't use the voucher on that ticket as it hadn't processed yet. They were rude and kept insisting it was my issue and I could just by another ticket. Customer service also hung up on. Great way to take care of your customers.

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Update by pjlsummers
Nov 14, 2019 7:23 pm EST

I booked a ticket for my daughter to come home for Thanksgiving. I put her name in under the ticket and when I went to purchase the ticket it switched to my name once the card info was entered. I noticed it once I got the email about the ticket. I immediately contacted Greyhound about the issue and the response I got was sorry buy another ticket...for two weeks straight. Then when I finally got ahold of someone and was transferred through 4 people they offered me a voucher good for a year after I bought a more expense ticket. I couldn't use the voucher on that ticket as it hadn't processed yet. They were rude and kept insisting it was my issue and I could just by another ticket. Customer service also hung up on. Great way to take care of your customers.

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Tim Ho
, US
Dec 28, 2019 1:20 pm EST

The process of purchasing a ticket was miserable here too. Eventually I had a phone line listening to the music, the on line "chat" on forever wait, and on it went. It was all about attempting to purchase a one way ticket on line. Every time it claimed to recognize 'one way' and I went to 'buy ticket' it defaulted to two way. And that does not mention the price of the fare seemed to increase by $40 during the time of trying to buy the ticket and actually getting a ONE WAY ticket. The rides were better than decent. Trying to catch a transfer at Atlanta about midnight an 'experience' as their digital board listed "all" coaches except the one I needed to catch! All in all a good deal if they would kick their computers with a ball pein hammer.

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1:18 pm EST
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Greyhound Lines troy bellamy-bus driver

Good day! My name is Kira Bell. On November 09, 2019 the bus driver assaulted(practically threw it in my lap)me with his huge duffel bag. At first, I didn't think anything of it. But the events leading up to this made sense. We were boarding at New York, Ny Port Authority Bus Station and I noticed that he took a guy's ticket before me scanned it and tore off a piece and handed back the rest. He took my entire ticket scanned it and didn't give me any portion back. When grabbed the ticket, it was in an agressive (snatching) way. I figured because we were a little behind schedule that he was in a hurry. An african lady came and sat next to me moving around in the aisle seat, turning around like she was looking for someone at the back of the bus, elbows in my side. I didn't say anything; just hoped that when the people would get off at the stops to Cleveland, Oh that she would move her seat. She asked me where are you going(in a demanding way)? I didn't answer. She started frowning and asked me "are you going to Cleveland, Oh? I said, "no I'm not". She said "ask me".I don't know what she was talking about. At the next stop she
moved to the seat across from me.wass talking to the bus driver and got back on the bus. An old lady asked me the same question. I said "I'm going to Chicago. She acted as if she didn't know where she was going or what we were saying trying to help her. I told the young lady that she is really nosy. The bus driver gets back on the bus, puts his butt in my face, started pulling a huge duffel bag from the overhead across from me. He turns around and throws the bag down on me then looks in my face with a stupid grin. He then says I'm sorry and put the bag back up. I said bus driver "what is your name"? In a low voice, he said"Thomas".He walks back off the bus saying", got it". We were only suppose to be at the New Jersey stop for a 5 minute smoke break. When he came back on the bus, I said "only punks hit women on purpose, remember that".Then he said, I said I'm sorry, I didn't see you. I said" you better not do it again".Then, I told him, ain't no way you didn't see me with this big [censored] orange sweater on. I said" if you just want to hit me, let's step off the bus".The lights on the bus were on and I was seated directly behind him. He acted like I was suppose to tell them where I was going. The old lady asked the bus driver again, where she was suppose to get off. The young African lady told him" tell her when she gets to Cleveland Oh. She was meaning for him to tell me to get my own ticket. I don't know them. Then he kept arguing with me also saying that he counted and there's three more people on the bus that shouldn't be. He told me probably more than 10 times during the argument to get off the bus. He says, I will give you my information to go in the and fill out a complaint. He was talking to me in an elevated voice the whole time but expected me not to say anything to him. He says that he don't have time for stupid stuff like. I said like what, like you hurt me(my person). I am suppose to tell you that you hurt me. He calls someone, saying that they are the Greyhound customer service, here talk to them. I said no, I am not going to handle your phone, I will call them myself. I said but if you will please write down the customer service number for me, I will call them myself. He said "no, It's on the back of the ticket, can't you read. You can read can't you. I said yes, I can read. He then tells the person on the phone, that's okay. I said "if you didn't do it on purpose, you wouldn't be saying all that. I said no, "you have my whole ticket and stub". Come on, drive the bus so that we can get home. He walked to my face and said"don't talk to me like that". I said "like what, did I curse at you"? He said "no". Then, he walked away "saying uh" loudly and walked backed toward me like he was going to hit me. He said if you not woman enough to accept my apology... He said, I need you to act like a woman. I said, "I'm gonna act like a woman whether you're being a fool or not". He kept walking back and forth on the bus. The black young lady knew some of the Mexican people on the bus as well as the driver. The bus driver leaned over the front railing of the passenger seat where the African young lady was sitting, looking at her like he adored her or was smelling her while she was laid back on the seat. He must have known her. He put two Mexican guys off the bus. Then, we leave the New Jersey stop. Five minutes after he pulls off, he acted like he was having bus trouble(from 6:47 pm to 9:02pm) and pulls over to the shoulder of the road. He didn't apologize to anyone for the delay arguing with me and just said that something was wrong with the engine, then the flow of gas. He called Greyhound folks for help several times. That's how I found out that he told me a lie and gave me a fake name. They asked him his name and bus number or I'd number. He called it out. When the other bus driver and help arrived, the guy that loads the luggage got on and told us to grab a suitcase when we get off(any suitcase) so we can get moving faster. At this point, I was frozen in my seat, barely able stand. I was trying to stand but couldn't. Eventually, I got up and started getting off the bus. I dropped my can of atring beans and apple on the steps and my sparkling grapefruit juice. The other passenger picked it up for me. The bus driver acted like nothing happened and started helping me down off the bus grabbing my leather book bag saying"let me help me". I looked at him in awe because of his doings. Then a male passenger, asked me where is my suitcase. I pointed it out and the passenger got my luggage from under the bus we we're on and handed it to me. I said thanks and carried my luggage to the new bus, gave it to the guy that was loading the bus, and got on. We got on the road at 9:02pm. At Cleveland OH, he yelled out that your bus is about to leave for those of you who are going to Columbus and, , , , , The girl jumped up got in front of people and started getting off the bus to get the other bus. He says "go the counter and get a ticket". He did not say for all of us to get our luggage. I went straight to the counter to get a reboarding pass. The lady at the counter(Kerry) takes my entire ticket with the receipt and itenerary page that belongs to me from the round trip purchase from Chicago IL to New York, Ny and from New York, Any to Chicago, Il. I explained that our bus was almost 3hours late from New York, Ny. She handed me a ticket for Cleveland Oh to Chicago, Il. She said the bus will be boarding at gate 7 at 8:15 am.I asked her for a complaint form. She said for who that little goofy looking guy and rolled her eyes? She said "you have to go get your lugguge of the bus". He must have told the other passengers to get their luggage when I went to the ticket counter. After everybody was still in the arrival area, I said that I probably better go get my luggage. I got my luggage and sat to fill out the complaint form and returned it to the customer service desk to Kerry(a lady). I asked if I may have my original receipt and itenerary page back and she no that's mine to keep. She said, I can give you a copy. Also, I asked for a copy of my companion form front and back. She gave me a copy of my receipt and itenerary page and complaint form. I went and sat back down until about 30 minutes before we we're to board. As I was walking to gate 7, Kerry and 2 other people we're laughing and she was standing to the end of the counter towards me saying, "it's because you were smelling yourself" and kept laughing with the others. At this point, I figured that the supervisor would not get my complaint. Then she calls for us to line up to catch the bus back to Chicago. She says reboarders go to line 8 and other passengers go to line 7. I was already in line 7 and had to get my things and go to line 8. It was a few people ahead of me. I handed the bus driver my ticket and he says "this is only for reboarders". I said, "I am a reboarder from New York. Our bus came in late and the lady at the counter took my ticket (entire) and gave me this one. He said, "where is your ticket, then he stood there looking at me and said"why would she do that"? I said "because I had problems with the driver. He tore off the ticket, scanned it and handed the receipt and itenerary page back and the stub. He let me on the bus. I had no way of proving that I had a ticket from New York that shows that I am a reboarder connecting from Cleveland to Chicago. The bus driver's name for that route is Ron. You may contact me at [protected] or by email at [protected]@gmail.com. I updated my information before my trip. On the account my old phone number was [protected]. Someone has altered my Greyhound account information so that I can not be contacted. My address is 758 East 79th Street Apt 218 Chicago, I'll. I would prefer that you call me in person so that the driver, Troy Bellam at New York, Ny Port Authority Greyhound Station and Kerry at the Cleveland OH, station will be reprimanded or fired for their actions to me. I also would like a refund. Thank you.
Date:September 13, 2019
Kira Bell

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12:42 pm EST

Greyhound Lines greyhound bus trip: pretoria to cape town (south africa)

Citiliner service cjbc1502 is experiencing a technical service interruption before kroonstad.

My understanding is that maintenance checks with mechanics are done before every greyhound bus departure, so

1) why have we broken down and what happens if the mechanic fails to fix the issue?

2) should a mechanic not have assessed the technical problem before our departure?

3) how long are we going to have to wait for another bus to get us should this one be stuck?

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10:02 pm EST

Greyhound Lines customer service

My son who is 21 he rides the bus and uses Greyhound frequently. Almost every time that he has traveled with Greyhound there has been some sort of klusterfuk. I realize that every business has moments that are less than desirable. However it's how you handle those times that really make a difference. Greyhound customer service are completely stupid they know nothing they can't help you with anything they want direct you to a supervisor and I will give you the same answer even though you keep telling them that it didn't work the first time not only that they can't speak English

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7:05 pm EST

Greyhound Lines transportation

I was on a Greyhound bus from Fort Myers to Fort Lauderdale on Tuesday November 5. I had a flight to Georgia from Fort Lauderdale at 6. The bus was supposed to drop me off at 3:55.

I missed my flight because the stopped on its way more than 2 hours because of mechanical problems. When i got to the airport at 7:40 i paid around 100 dollars to be accepted on the next flight.

The company doesn't even write me to let me know what compensation i will have. I'm frustrated.

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1:55 pm EST

Greyhound Lines the entire process

Miami to Knoxville Grayhound May 21, 2019. Case 810001. First the conditions of the environment and other guests is very difficult to face in this trip. Not to mention the workers attending to and adding to the situation. My bag was stolen right off the street in plain view in Atlanta and everyone watched. But that was the least of concern while gunshots and police were already attending, freaking ridiculous.

Its almost 6 months later now and not a single conclusion. And they keep telling me the same thing. Its been escalated. The reaction to this whole incident is so "What do you expect" look around you, Its sick.

Get you [censored] together Grayhound. Your running a third world business.

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4:51 am EDT

Greyhound Lines greyhound operations in general

There will never be resolution until the CEO of this company is made to answer for the psychological and physical crimes committed on the unsuspecting public! You can find out his name and address issues to corporate under his name. He is sitting like a fat cat uncaring about the abuses this company unleashes on their customers who spend money that pays for his wealthy lifestyle and in a lesser manner the rest of his employees. It is run like a mega plantation style atmosphere..or a banana republic.

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1:12 am EDT

Greyhound Lines priority boarding denied

Complaint Description:
Greyhound refused to honor priority boarding which resulted in my not being able to board a scheduled bus for which I was ticketed. I purchased a priority boarding ticket from Greyhound from Chicago to Groton Ct. Their policies clearly state that YOU ARE Guaranteed a seat on a bus that you are scheduled for. However, when I arrived at my connecting bus route, I was refused a seat on the bus despite having a priority boarding pass. The supervisor, Terry stated that only re-boarders and passengers going to New Jersey would be allowed to board. I was placed on the next bus which resulted in me missing my connecting bus in New York and having to make alternate arrangements for an event that I was contracted for and necessitated a certain arrival time due to greyhound's negligence and poor service delivery. Passengers were told to go to another gate and that a second express bus would leave shortly. We waited in line for over an hour at the discretion of Terry, the Supervisor, only to be told to sit back down. I specifically asked the supervisor if we would make our connecting schedule. Terry stated, "it's an express bus and should be here shortly." When I asked for a specific time, Terry stated, "I'm not on the bus and cannot answer that question." I asked for an estimate and Terry stated, "30 minutes." However, there was no additional bus and all of the quoted times provided were exhausted and customers were treated with extreme disregard. The supervisor was very abrasive and dismissive of people's complaints. This happened on scheduled GLI4414 which should have left Cleveland Ohio at 10:40 p.m. One bus left at that scheduled time. I paid over 200.00 for this ticket.

Your Desired Resolution:
Greyhound needs to reimbursement me for a full refund for this ticket and all other costs associated with me having to make additional travel arrangements to arrive at this contracted event.

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5:10 pm EDT

Greyhound Lines customer service

I booked a two-way trip from Harrisburg to Baltimore on 09/27 and 09/30 and both got delayed for a terribly long time (2 hours).
A female security guard at the Baltimore station on Sunday 09/30/2019 at 3:45, had a very terrible attitude with insanely poor ability to deliver a proper customer service. When I approached to ask questions about my late bus, she neglected to help and replied with ill-mannered responses. Please 1. Get the time and buses schedule fixed. 2. Train your staffs to give details about any delays (estimated time, the new bus location, ...) and deliver a proper service. Thank you.

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9:11 pm EDT

Greyhound Lines bus service

As a US citizen my mom crossed the border to Canada with her American ID and proof of citizenship (not a passport). Going back over, she was refused entry on the bus by the driver because he insisted she needs a passport. He was rude and aggressive.
Customer service was a nightmare, first agreed a passport was not required. After speaking with 2 reps and 2 managers, their information all inconsistent, they refuse to refund my mom's trip.
Will never use this service. POOR AND UNPROFESSIONAL STAFF!

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6:05 pm EDT

Greyhound Lines tickets [protected]

I got to the station early just to find out almost an hour later that the bus had departed already! This was my first and last time using your services, the agent was nonchalant and knew the bus had left but refused to inform me! I showed him my e-ticket upon arrival and he told me to show the bus driver, I was under the impression that the bus was behind on schedule but I sat there waiting only to find out that the bus had left early not on scheduled time.

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9:36 am EDT

Greyhound Lines unused ticket / ineffective customer service

Confirmation number [protected] customer service agent Lopez 330-4229 complaint number [protected] 5th of August 2019 due to unavoidable circumstances the passenger was not allowed after several attempts have been made to resolve the issue with no resolution on 92619 a call was placed a customer service agent Lopez who was at best and effective he would not explain the complaint process playing the Greyhound note had no phone number address for a follow-up to the issue complaint was completed by the agent in his own words I was told I could not get a copy of the complaint and there wouldn't be no resolution I would like a refund or voucher for the unused ticket again confirmation number being 4 1 9 5 4 1 1 8 also a some type of reprimand for agent Lopez 330-4229 deliberately misleading a customer not being able to provide complaint hotline numbers which as a supervisor he should know you can contact me at [protected] 9 I'll follow up this email with a complaint with the Better Business Bureau as Grove as the consumer affairs thank you for your Speedy resolution

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4:23 pm EDT

Greyhound Lines trip september 17 2019 from las vegas, nv to atlanta, ga

This was the worst trip I have taken with Greyhound. From start to finish we were behind schedule, at one point we were lacking AC and I was given incorrect information about the trip from the very start. At one point even the driver said that he would give us all a refund if he had the power. We had too many setbacks on this trip. I would love to keep at hand the services available from Greyhound, however this trip was not inviting for another.

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Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

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Contact Greyhound Lines customer service

Phone numbers

1800 231 2222 +1 (214) 849-8100 More phone numbers

Website

www.greyhound.com

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