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1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Greyhound Lines reviews & complaints 617

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L
8:34 pm EDT

Greyhound Lines greyhound travel

So I took Greyhound about two months ago and I was leaving from Richmond VA to go to NY. The bus was about an hour and a half late which in return made me miss my bus to go to Long Island. I then had to take the train and I was not refunded. Fast forward to today. I left NY to head to Richmond VA and we pulled out almost two hours later than expected. We are currently on the NJ turnpike and she did mention that if someone smokes they will be removed from the bus. Today would be the day that someone smokes on the bus (someone who doesn't speak fluent English) we pulled over and had to wait until the state troopers came to pull him off the bus. What's sad is he was going to Florida. The point is that took about 30 minutes and we are already late as is. Now we will be stopping in the next hour or so for about 45 minutes (another delay) to our trip. I am so disappointed in Greyhound. A few years back it was nothing like this. I don't think I will be taking another Greyhound again. I am suppose to return back to NY however I'm scared to purchase a ticket and not get to my destination on time.

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4:39 pm EDT

Greyhound Lines bad service and rude employees

I purchased a ticket online for yesterday 07/16. They called and told me that the bus was cancelled. They rescheduled to 1:45 pm today 7/17 when passenger arrived they told me that it was sold out. When I had the ticket. I called the station in San Diego and the rude employee named Auded or Audre was rude and unprofessional. She was not understanding my concern and just kept saying sorry it was sold out. Like if I didn't understand what I was saying.
No wonder you guys are going out of business and mark my words. You will all be jobless soon.

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1:30 pm EDT

Greyhound Lines customer service - telephone

I spoke with a gentleman today (7/17/19) inquiring about your Bridgeport CT location. I was shopping for alternate transportation to Washington DC. I am not familiar with the area & asked about the location & parking. Your employee who answered the phone (203) 335-1123, was very rude & ended the call by hanging up. I was thanking him for the information when the agent harshly hung up on me.

I have not used your service in over 20yrs.

What a way to welcome a former customer.

Appalled by how I was treated
[protected]@gmail.com

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5:34 am EDT

Greyhound Lines bus

Our original bus from Buffalo to Albany never showed up, we were not informed of this and just put in a line to get our tickets refunded when we thought we were being checked in. Luckily a trailways bus driver offered to help Greyhound and take us to Syracuse. Although when we got here for our 2:55am bus we were told it will b 3:30. Which it was not at about 4:30 we still had no information, rude customer service and and no understanding of what has been and going to happen. Now it is 5:30 am the bus driver was supposedly lost? And now he is sitting outside in front of us. Why we aren't able to sit on the bus while he does whatever is ridiculous. People keep saying 10mins or he's just getting te bus ready. This is ridiculous, we are travelling from Australia and this is the worst service I have ever received and will be a pin point in our trip. Any more reviews I can write I will be.

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7:32 pm EDT

Greyhound Lines bus safety/ maintenance / customer service /

On July 9 I took a greyhound bus from Union Station to NY at 7am. The bus was old and had a funky smell. We took the road and after 3 hours of driving the bus stopped and wouldn't start again. The driver stopped and followed the procedure, and another bus stopped after a couple of minutes. I was lucky to be sitting in one of the first seats because the other buthat stopped to help had 10 more seats available, and the rest of us had to wait until only God knows for how long.
The issue is that the bus was in a terrible condition( poor or absent maintenance) It felt like the bus was falling apart and there was something wrong with the breaks. This is absurd! What about safety!?
On top of that I had to paid 20 dollars to reschedule my booking for an earlier time on my way back from NY to DC and the bus was late! More than 2 hours

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6:55 pm EDT

Greyhound Lines border patrol boarding bus

Today I took a Greyhound bus (9607) from Palm Springs to Los Angeles. The bus arrived one hour late at Palm Springs. I asked the driver what happened and he said ICE (Border Patrol) boarded the bus and demanded to see all passenger IDs. This bus was never in Mexico. This happened on U.S. soil. How about 4th Amendment rights?! What does Greyhound intend to do about this? The ACLU would be interested in this. This is outrageous. And btw - this complaint form is a joke. I'll be shocked if anyone gets back to me. I've also been on hold for 20 mins now on the Greyhound Customer Service Complaint Dept.

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1:25 am EDT

Greyhound Lines bus driver

Got on bus at about 8 this morning, Schedule 1419 on 7/10/2019, First driver was wonderful and smooth. Once the bus stopped in El Paso and we got a new driver that was an older looking dude, the quality of the driving lowered greatly. Once night fell, he's been swerving back and forth all over the road and scaring me and a few other passengers around me, fearing for our safety. I make a suggestion/plea that greyhound PLEASE don't schedule older people to be driving through a night shift, especially if they swerve all over the road like this.

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7:10 pm EDT

Greyhound Lines racist and very rude behavior towards me on booking confirmation number [protected]

Try#5 to get someone to listen to my issue please!

My booking confirmation number is [protected], I traveled from Port Authority (New York) to Toronto on the 1st of July (8.45pm), 2019

I have completed 2 post journey surveys which I am not sure anyone has followed up or not, 2 emails, few phone calls, still no reply till 10th July!

As soon as I boarded the bus, I informed the bus driver that I have irritable bowel syndrome (IBS), I cannot hold onto if I really need to go to restroom, once the bus reached Buffalo stoppage on the 2nd July morning, I informed the driver that I have to go the restroom very urgently because the bus restroom was occupied. The driver started screaming on me without any reason, I was really polite while asking. Then he said exactly: "I know you are not supposed to listen to your elders in your culture, but I am telling you - get onto the bus now" while constantly screaming. I didn't utter a single word in response, still he kept screaming on me even when I came back to my seat in front of my whole family and all other passengers. There were my nephew, niece, son, wife and sister in law. It's been days since then, I still can not come out of the trauma and am still thinking what I did wrong?

Apart from this racist behavior, Me and my family requested few times to him that the bus was literally stinking, and temperature was too cold. He eventually listened to us probably couple of hours later.

I request you to please check camera if you can, then you will know how he reacted on me in Buffalo stoppage and I never said a word back just to show respect to him as a bus driver and of course senior to me.

I have never been this humiliated and insulted in my life and honestly, I don't know how long this trauma will haunt me in my sleep.

Please let me know what can be done on this, I will be waiting on your feedback very eagerly.

Thanks

Ziaul

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2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Greyhound Lines unethical behaviour

I had reservation #[protected] to depart Richmond on July 3, 2019 @ 2:40 a.m. For Florence, SC arriving at 9:20 a.m. July 3, 2019 - Schedule 1081. This was perfect for me as I had all my arrangements straight for pick up and to get me to my destination in Florence, SC. Family members in Florence, SC this scheduled was good for them as well.
I arrived at the greyhound station in Richmond, VA about 1:30 a.m. Printed my ticket, asked a couple of questions and sat down and waited. After about an hour and half, I asked at the ticket counter did they know about what time we'll be boarding. I was told that they weren't sure, the bus and the driver were there just waiting on the bus to come out of the garage. Well another hour or so went by (making it over 2 hours later before an announcement was made for us to go to door #3 for departure. Mine you - this was 2 hours or so later. Got in line and saw the bus driver taking tickets and people were loading. Well I was the 3rd person in line and there was no driver and no bus. The driver left without any warning and any announcement stating that he was unable to take anymore people. Me and a few other customers went to the desk and was told that the bus must have been full. Again no announcement or anything. I got a ticket reprinted to leave at 6:25 a.m. It's was about 5:00 a.m. then. This was not acceptable to me because there was a 6 hour layover in Fayetteville, NC. I could not sit in a bus station where there was no one for me to call to get me for 6 hours. I asked what else was available to get me there later or 1st thing on July 4, 2019. Franki, the ticket counter young lady was absolutely wonderful and patient. She looked again and informed me that there was a bus leaving at 4:05 p.m. That same day on July 3, 2019 and arrive in Florence, SC at 10:45 p.m. I called to see if arrangements could be made for someone to pick me up that night. After a couple of phone calls, my niece agreed. I accepted the ticket. Then I had to call my 82 year old mother to get up and come back to the greyhound to pick me up because the bus doesn't leave until 4:05 p.m.
Upon arriving about 3:30 p.m. that afternoon to begin my journey again I had to ask a question or two for the ladies at the ticket counter. They were rude and made me feel like I was bothering them. I'm sorry but I didn't get their names. I just left the counter.
I wanted to send this complaint to let you know that the personnel at the Richmond location were not professional and didn't seem to care at all about the passengers. I also request full or partial refund for my inconvenience and the inconvenience of my family and friends who had to disrupt their schedules to accommodate me due to Greyhounds lack of professionalism and caring. I do understand that this was a holiday, but again if the personnel had informed the passengers what was going on it may not have been so bad. I personally will have second thoughts about choosing greyhound for my travel needs in the future. This is unfortunate and I'm very disappointed. Thanks for your time, and I look forward to hearing from you. I can be reached by email at [protected]@gmail.Com or by telephone at [protected].

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Update by Theresa Mack
Jul 08, 2019 2:55 pm EDT

I believe I have stated everything, thanks

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L
1:49 pm EDT

Greyhound Lines drivers and help desks at terminals

Were from South Africa, we're afamily that traveled from New York to Houston with the Greyhound bus. Wow how disappointing this was. Bus drivers were super rude with not just us but all passengers. Spoke to us like were criminals and children. We're to scared to ask any questions. Even disabled passengers were treated, bad.
I have to say 1 driver called Patrick from New York to Philly was super awesome and friendly. And ticket sales lady at New York GW terminal was very friendly and helpfull. Next time I'll rather fly.

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7:00 pm EDT

Greyhound Lines bus ticketing

On April 22 I purchased a bus ticket online. After purchasing, I immediately discovered the destination was wrong. I immediately called the help line. I spoke to a very nice gentleman. I explained what happened and he instructed me to go back online and purchase the correct ticket. Once I had the confirmation number for the new ticket, I was to call customer service back and they would refund the incorrect ticket. At his prompting, I did such and purchased another ticket. I immediately called customer service back with the new confirmation number, at which time they refused to refund the errant ticket. I asked to talk to the agent I spoke to earlier and they denied my request. I would have never bought another ticket had he not told me to. So, I ended up spending over $600. The right destination ticket was used, and the other was not. I have never been treated so rudely in my life by customer service. I was on the phone for over an hour trying to get this settled. Every agent I talked to was rude and implied that the conversation I had with this gentleman never occurred. The fact that someone knowingly lied to me and misled me is totally unacceptable from a company like this. If one of my employees lied to someone like this I guarantee they would not have a job. I was floored at the lack of care and concern. I didn't realize Greyhound was so hard up for money they have to start lying to customers in order to gain sales.

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OrphanAraKhachatryan
, US
Jul 05, 2019 3:14 pm EDT

Scared Ara Khachatryan (Naira'sVictim) removed all of his recent comments brutally insulting Dr. Naira. Only 30 of his stupid comments are left. Go figure...

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RippedoffbyJoshua Garfinkle
, US
Jul 03, 2019 11:59 pm EDT

Joshua Garfinkle -- Complete Companies Inc.
1145 Salt Lick Creek Road
Pleasant Shade, TN 37145
[protected]

Joshua Garfinkle at Complete Companies Inc. is a thief. I did work for Joshua Garfinkle atComplete Companies, Inc. as a subcontractor and Joshua Garfinkle refused to pay me. I also seen Joshua Garfinkle how he overbills and cheats his clients.

Joshua Garfinkle at Complete Companies, Inc. is is a scammer. DO NOT HIRE Joshua Garfinkle at Complete Companies, Inc. and DO NOT hire his company.

Joshua Garfinkle at Complete Companies, Inc. is a made up of subcontractors and it is not areal company. Check if you find it registered in any state.

Joshua Garfinkle -- Complete Companies, Inc. -- Pleasant Shade TN -- [protected]

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D
11:05 pm EDT

Greyhound Lines the conditions of the bus, smell & uncomfortable seats.

Currently on the 10:30 bus going to Richmond, Va.
traveling with my husbands& daughter on the Grey Hound Bus
1. Go on the bus & was kissed in the face by the oder of the bathroom. Totally discussing & the smell is still lingering.
2. Disgusting blob of something on the window which I took a picture of.
3. The back of the seats in front of me is all picked up.
4. The light has black particles inside of it.
5. The seats are humpy
6. Bus is old and have absolutely no charging plug for my phone
7. Dissatisfied customer is definitely an understatement.
8. To think I bought a round trip ticket back to nyc.
How could this company put a bus like this on the road and expect your customer to be okay with this kind of service that represent your company. What a big let down I can't wait for a response.
My Email address is [protected]@yahoo.com

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8:50 pm EDT

Greyhound Lines complaint about greyhound bus driver 1217

6/23/19. Lake charles LA Greyhound busstation.6.45 AM. I was threttend my life fro greyhound bus driver 1217. I was harrassed, thretten, discriminated. He was cursed at me. He even ask me where the [censored] you from. So sounds like he got problems with my race .my room mate was standing next to me and he witnessed the scene. He harrassed me inside the bus threttend me he said he is gonna call cops on me. I almost got a heart attack inside the bus . Driver keep thretten me while i was on phone with emergency. I was transported to the hospital.Im sure the driver was a racist . Also he was under influence. I didnt know that this is how greyhound treat their customers. Your driver put my life in risk because of my race or color or my disability. I need a reply from grey hound . I paid for my seat and left me half way in hospital. You can contact me [protected]@yahoo.com.

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12:38 pm EDT
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Greyhound Lines delayed route

Greyhound Lines, Inc.
P.O. Box 660691
Dallas, Tx. [protected]
Re: Complaint # 834679
Sir or Madame:
I scheduled a bus trip from Oklahoma City, Ok, to Colorado Springs, CO., on Sunday, June 16, 2019. The confirmation number for this trip was [protected]. GLI: 1333 was scheduled to leave Oklahoma City at 8:40 PM, and arrive in Colorado Springs at 9:30 AM.
When I arrived at the Greyhound Lines station, in Oklahoma City on June 16th, I was advised that the bus would be leaving a little later than scheduled, as they were waiting on a driver for the route to Amarillo, Tx. The expected departure time was 9:00 PM. At 9:10 PM, all passengers scheduled for GLI: 1333 were advised that the trip had been cancelled, as no driver was available for the route to Amarillo, TX. The ticket agent stated that he could revise all tickets, for the following day. The bus would depart Oklahoma City at 8:40 on June 17th and arrive in Colorado Springs at 9:30 AM on June 18th. I advised the agent that I needed to get to Colorado Springs by 1:00 on Tuesday, June 18th to attend the funeral of a relative. The agent assured me that the bus leaving at 8:40 PM, on June 17th would arrive in Colorado Springs at 9:30 AM on June 18th.
With this assurance, I had my original ticket revised for departure on June 17th. The confirmation number for the revised trip was [protected]. GLI: 7308 was scheduled to leave at 8:40 PM. I arrived at the Greyhound Lines station in Oklahoma City on June 17th. I was advised that GLI: 7308 was on schedule, for the assigned departure time of 8:40 PM. However, the bus did not actually leave the station until 9:50 PM. The bus driver advised all passengers that the late departure would not affect any transfers from the Amarillo, Tx. hub. GLI: 7308 made its scheduled stop in Elk City, OK, where the bus driver took a 15-minute break. Somewhere, between Elk City, OK. and Amarillo, TX. the bus driver made an unscheduled stop, to address a mechanical issue. After approximately ten minutes, the driver stated that he was going to "try and make it into Amarillo". The driver was able to complete that portion of the trip, arriving in Amarillo, Tx. at 2:35 AM. This allowed enough time to check in at the ticket counter, to verify the bus transfer at 2:55 AM for the remainder of my trip to Colorado Springs, CO. The ticket agent advised me that the bus that would have taken me to Colorado Springs had experienced mechanical problems, and it would be delayed for an unknown period. The ticket agent indicated that she had no specific information on the problem with the bus, or when or even if the bus would be available for the next leg of my trip.
After approximately 90 minutes of waiting in the Amarillo, TX. station, the ticket agent advised that the second leg of GLI: 7308 was cancelled. She indicated the bus was "broke down", and would not be available until the next day. She advised me that she could reschedule my trip on to Colorado Springs, the next day. I indicated that the funeral I was scheduled to attend was at 1:00 PM that day, and that waiting until the next day would not be acceptable. She then advised that she could re-route me through Albuquerque, NM, which would arrive in Colorado Springs at 11:00 PM that day. I explained that any route that delivered me to Colorado Springs after 1:00 PM was not acceptable.
After a time of quiet contemplation, I decided that my best option was to return to Oklahoma City, my original point of origin. I explained to the ticket agent in Amarillo that since I was not going to be able to attend the funeral that was the point of my travel, there was no use completing the journey. I requested that I be allowed to travel back to the Oklahoma City terminal, on the bus scheduled to leave at 6:20 AM. The agent indicated that I would need to purchase a ticket for that trip. I explained that I would not be in Amarillo, TX. if it were not for the fact that I purchased a ticket to Colorado Springs and that Greyhound Lines, Inc. had stranded me there. The ticket agent said she would "talk to the bus driver, to see if he would let me ride back". The bus driver did allow me to ride back to the Oklahoma City terminal.
Since Greyhound Lines, Inc. was not able to complete my scheduled bus trip, on two occasions, I am requesting the $151.50 cost of the ticket be refunded to me.

Greg Queen

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12:34 am EDT
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Greyhound Lines bus service

I purchased two tickets for my 84 and 86 year old parents to travel from North Little Rock, Arkansas to Orlando, Florida. The bus ride was scheduled to be less than 23 hours. It ended up being a 40 hour trip. My father is an insulin dependent diabetic and my mother has incontinence. They both take multiple medications and have trouble with their legs and back. My mother also has sleep apnea and is supposed to sleep with CPAP machine. I am upset at the service that they and the other riders received. How do you run a bus service without adequate drivers?

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4:34 pm EDT

Greyhound Lines bus driver

First of all the bus driver was late, she was supposed to be in Saint Paul at 12:45pm she didn't pull up until 1:10 pm. When we finally pulled up to the first stop, a passenger went into the McDonald's to use the restroom and the bus driver left him. She seen people get off and she stated that if they weren't on the bus that she would be leaving like it was a joke she didn't even ask if everyone was on board, I believe that is really insensitive. That is not her job, She couldn't make it to pick us up on time so why did she make it seem like waiting a few more minutes for a paying passengers to use the bathroom would make us any later than we already are. She was late and not everyone wants to use the bus bathroom he paid for a ticket he shouldn't have been left. Also His things are still on the bus while he is in Eu Claire . He tried to flag the bus down, a few of the passengers laughed but I didnt think that was funny at all so I called and complained here is the case number. 830717.

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1:52 pm EDT
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Greyhound Lines driver harassment religious discrimination

The bus driver singled me out because I wear a turban due to my religious practices. Other passengers were boarding at the same time and after other personnel at the station made the driver open the door, whereas she kept on refusing even though the passengers were on time, she yelled at me while smiling "You got a problem?!" I said nothing as I boarded the bus but she continued to yell repeatedly while pointing at my turban. The bus was the 12:15 PM bus leaving Houston, Texas going toward Baton Rouge, Louisiana on 6/16/2019. I am a frequent Greyhound passenger and I have not ever been treated so harshly. Acts such as these are completely senseless and inappropriate. I would like to continue to give Greyhound my business, however with drivers like this, I may be forced to reconsider. Please investigate this matter. It may be all on video at the Pierce St. Station downtown Houston.

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6:37 pm EDT

Greyhound Lines harassed by bus driver

I have a complaint about the driver on bus 60581 departing from LA to San Diego at 4pm on the 8th who was terrible.

He literally shouted at me during the check in process as I showed him my e-ticket without first saying "hi". After which he caused a massive scene by literally screaming at me, causing others in the line to be nervous of him and causing embarrassment to me in front of everyone else.

I feel this is totally unacceptable as a person who uses greyhound regularly and won't be using the service again especially as I take this root often and am actually nervous to run in to this intimidating driver on the same route.

I feel I have as much right as anyone else when using Greyhound not to be intimated by the driver or harassed in the way I was and just reinforces the company stereotype about the company.

Confirmation number [protected]

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7:02 pm EDT

Greyhound Lines very poor service-extremely unacceptable

Customers involved passengers

1. Evelyn Robbins-
2. Allison Jones
3. Samuel Robbins

We purchased our tickets roundtrip from Rochester, New York to Montgomery, Alabama leaving on May 20th, 2019 approximately 6: am. We were scheduled to arrive at the Montgomery, Alabama on Tuesday 21st, 2019. We were riding on bus number 6453. The bus broke down before we got to Erie, Pa. We waited approximately two hours to get on another bus. The bus took us to Erie, Pa greyhound bus station. We transferred our luggage to another bus. We got to Nashville, Tennessee, however, there weren't enough drivers to transport. We had to wait nine additional hours to catch a bus to Montgomery. The Greyhound gave food vouchers of 7 dollars and 50 cents to Ms. Robbins, and Ms. Jones, but not to Mr. Robins. Ms. Robbins is elderly and disabled. It was an extreme hardship on her as her entire trip from Rochester, NY to Montgomery, Alabama took 48 hours. It was also difficult for Ms. Jones and Mr. Robbins as they walked with a cane.

It was difficult to arrange relatives to pick us up as the times changed several times. We would like an apology and full refund as we missed events scheduled in Montgomery. Our original tickets were kept in Nashville.
In General, this was a trip from hell and imparted undue hardship toa all three passengers. We are requesting that a resolution be given to us for our undue hardship.
Evelyn Robbins can be contacted at [protected]. Her address is 100 Dunn Tower, Rochester, NY 14606, apartment 301. Samuel Robbins is 100 Dunn Tower, Rochester, NY 14606. His phone number is [protected].
Allyson Jones phone number is [protected].
We are scheduled to return to Rochester, NY on June 3rd, 2019.
We are hoping that you provide some kind of refund for the terrible trip that we endured.
Your attention to this matter is highly appreciated.
email correspondence could be sent to Ms. Robbins Nephew at [protected]@gmail.com.

Thank you again

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10:32 pm EDT

Greyhound Lines customer service

To whom this may concern. I was not pleased with the customer service I received as my family and I were in line to get on the bus a young man approached everyone in line and started directing us to another gate. But the way he approached and spoke to us was unacceptable. I work in customer service and I would never treat my customers the that manner. There was another female worker that as well wasn't kind. As I asked her if this was the line heading to San Antonio she replied in front of other customers saying "is this the only one that doesn't know that this is the line to San Antonio " I felt humiliated and will never travel gray hound. Please fix your customer service

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Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

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Phone numbers

1800 231 2222 +1 (214) 849-8100 More phone numbers

Website

www.greyhound.com

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