Greyhound Lines
reviews and complaints

So I took Greyhound about two months ago and I was leaving from Richmond VA to go to NY. The bus was about an hour and a half late which in return made me miss my bus to go to Long Island. I then had to take the train and I was not refunded. Fast forward to today. I left NY to head to Richmond VA and we pulled out almost two hours later than expected. We are currently on the NJ turnpike and she did mention that if someone smokes they will be removed from the bus. Today would be the day that someone smokes on the bus (someone who doesn't speak fluent English) we pulled over and had to wait until the state troopers came to pull him off the bus. What's sad is he was going to Florida. The point is that took about 30 minutes and we are already late as is. Now we will be stopping in the next hour or so for about 45 minutes (another delay) to our trip. I am so disappointed in Greyhound. A few years back it was nothing like this. I don't think I will be taking another Greyhound again. I am suppose to return back to NY however I'm scared to purchase a ticket and not get to my destination on time.

I purchased a ticket online for yesterday 07/16. They called and told me that the bus was cancelled. They rescheduled to 1:45 pm today 7/17 when passenger arrived they told me that it was sold out. When I had the ticket. I called the station in San Diego and the rude employee named Auded or Audre was rude and unprofessional. She was not understanding my concern and just kept saying sorry it was sold out. Like if I didn't understand what I was saying.
No wonder you guys are going out of business and mark my words. You will all be jobless soon.

Our original bus from Buffalo to Albany never showed up, we were not informed of this and just put in a line to get our tickets refunded when we thought we were being checked in. Luckily a trailways bus driver offered to help Greyhound and take us to Syracuse. Although when we got here for our 2:55am bus we were told it will b 3:30. Which it was not at about 4:30 we still had no information, rude customer service and and no understanding of what has been and going to happen. Now it is 5:30 am the bus driver was supposedly lost? And now he is sitting outside in front of us. Why we aren't able to sit on the bus while he does whatever is ridiculous. People keep saying 10mins or he's just getting te bus ready. This is ridiculous, we are travelling from Australia and this is the worst service I have ever received and will be a pin point in our trip. Any more reviews I can write I will be.

Today I took a Greyhound bus (9607) from Palm Springs to Los Angeles. The bus arrived one hour late at Palm Springs. I asked the driver what happened and he said ICE (Border Patrol) boarded the bus and demanded to see all passenger IDs. This bus was never in Mexico. This happened on U.S. soil. How about 4th Amendment rights?! What does Greyhound intend to do about this? The ACLU would be interested in this. This is outrageous. And btw - this complaint form is a joke. I'll be shocked if anyone gets back to me. I've also been on hold for 20 mins now on the Greyhound Customer Service Complaint Dept.

Got on bus at about 8 this morning, Schedule 1419 on 7/10/2019, First driver was wonderful and smooth. Once the bus stopped in El Paso and we got a new driver that was an older looking dude, the quality of the driving lowered greatly. Once night fell, he's been swerving back and forth all over the road and scaring me and a few other passengers around me, fearing for our safety. I make a suggestion/plea that greyhound PLEASE don't schedule older people to be driving through a night shift, especially if they swerve all over the road like this.

Try#5 to get someone to listen to my issue please!

My booking confirmation number is [protected], I traveled from Port Authority (New York) to Toronto on the 1st of July (8.45pm), 2019

I have completed 2 post journey surveys which I am not sure anyone has followed up or not, 2 emails, few phone calls, still no reply till 10th July!

As soon as I boarded the bus, I informed the bus driver that I have irritable bowel syndrome (IBS), I cannot hold onto if I really need to go to restroom, once the bus reached Buffalo stoppage on the 2nd July morning, I informed the driver that I have to go the restroom very urgently because the bus restroom was occupied. The driver started screaming on me without any reason, I was really polite while asking. Then he said exactly: "I know you are not supposed to listen to your elders in your culture, but I am telling you - get onto the bus now" while constantly screaming. I didn't utter a single word in response, still he kept screaming on me even when I came back to my seat in front of my whole family and all other passengers. There were my nephew, niece, son, wife and sister in law. It's been days since then, I still can not come out of the trauma and am still thinking what I did wrong?

Apart from this racist behavior, Me and my family requested few times to him that the bus was literally stinking, and temperature was too cold. He eventually listened to us probably couple of hours later.

I request you to please check camera if you can, then you will know how he reacted on me in Buffalo stoppage and I never said a word back just to show respect to him as a bus driver and of course senior to me.

I have never been this humiliated and insulted in my life and honestly, I don't know how long this trauma will haunt me in my sleep.

Please let me know what can be done on this, I will be waiting on your feedback very eagerly.

Thanks

Ziaul

Were from South Africa, we're afamily that traveled from New York to Houston with the Greyhound bus. Wow how disappointing this was. Bus drivers were super rude with not just us but all passengers. Spoke to us like were criminals and children. We're to scared to ask any questions. Even disabled passengers were treated, bad.
I have to say 1 driver called Patrick from New York to Philly was super awesome and friendly. And ticket sales lady at New York GW terminal was very friendly and helpfull. Next time I'll rather fly.

On April 22 I purchased a bus ticket online. After purchasing, I immediately discovered the destination was wrong. I immediately called the help line. I spoke to a very nice gentleman. I explained what happened and he instructed me to go back online and purchase the correct ticket. Once I had the confirmation number for the new ticket, I was to call customer service back and they would refund the incorrect ticket. At his prompting, I did such and purchased another ticket. I immediately called customer service back with the new confirmation number, at which time they refused to refund the errant ticket. I asked to talk to the agent I spoke to earlier and they denied my request. I would have never bought another ticket had he not told me to. So, I ended up spending over $600. The right destination ticket was used, and the other was not. I have never been treated so rudely in my life by customer service. I was on the phone for over an hour trying to get this settled. Every agent I talked to was rude and implied that the conversation I had with this gentleman never occurred. The fact that someone knowingly lied to me and misled me is totally unacceptable from a company like this. If one of my employees lied to someone like this I guarantee they would not have a job. I was floored at the lack of care and concern. I didn't realize Greyhound was so hard up for money they have to start lying to customers in order to gain sales.

Currently on the 10:30 bus going to Richmond, Va.
traveling with my husbands& daughter on the Grey Hound Bus
1. Go on the bus & was kissed in the face by the oder of the bathroom. Totally discussing & the smell is still lingering.
2. Disgusting blob of something on the window which I took a picture of.
3. The back of the seats in front of me is all picked up.
4. The light has black particles inside of it.
5. The seats are humpy
6. Bus is old and have absolutely no charging plug for my phone
7. Dissatisfied customer is definitely an understatement.
8. To think I bought a round trip ticket back to nyc.
How could this company put a bus like this on the road and expect your customer to be okay with this kind of service that represent your company. What a big let down I can't wait for a response.
My Email address is [protected]@yahoo.com

6/23/19. Lake charles LA Greyhound busstation.6.45 AM. I was threttend my life fro greyhound bus driver 1217. I was harrassed, thretten, discriminated. He was cursed at me. He even ask me where the [censored] you from. So sounds like he got problems with my race .my room mate was standing next to me and he witnessed the scene. He harrassed me inside the bus threttend me he said he is gonna call cops on me. I almost got a heart attack inside the bus . Driver keep thretten me while i was on phone with emergency. I was transported to the hospital.Im sure the driver was a racist . Also he was under influence. I didnt know that this is how greyhound treat their customers. Your driver put my life in risk because of my race or color or my disability. I need a reply from grey hound . I paid for my seat and left me half way in hospital. You can contact me [protected]@yahoo.com.

Greyhound Lines, Inc.
P.O. Box 660691
Dallas, Tx. [protected]
Re: Complaint # 834679
Sir or Madame:
I scheduled a bus trip from Oklahoma City, Ok, to Colorado Springs, CO., on Sunday, June 16, 2019. The confirmation number for this trip was [protected]. GLI: 1333 was scheduled to leave Oklahoma City at 8:40 PM, and arrive in Colorado Springs at 9:30 AM.
When I arrived at the Greyhound Lines station, in Oklahoma City on June 16th, I was advised that the bus would be leaving a little later than scheduled, as they were waiting on a driver for the route to Amarillo, Tx. The expected departure time was 9:00 PM. At 9:10 PM, all passengers scheduled for GLI: 1333 were advised that the trip had been cancelled, as no driver was available for the route to Amarillo, TX. The ticket agent stated that he could revise all tickets, for the following day. The bus would depart Oklahoma City at 8:40 on June 17th and arrive in Colorado Springs at 9:30 AM on June 18th. I advised the agent that I needed to get to Colorado Springs by 1:00 on Tuesday, June 18th to attend the funeral of a relative. The agent assured me that the bus leaving at 8:40 PM, on June 17th would arrive in Colorado Springs at 9:30 AM on June 18th.
With this assurance, I had my original ticket revised for departure on June 17th. The confirmation number for the revised trip was [protected]. GLI: 7308 was scheduled to leave at 8:40 PM. I arrived at the Greyhound Lines station in Oklahoma City on June 17th. I was advised that GLI: 7308 was on schedule, for the assigned departure time of 8:40 PM. However, the bus did not actually leave the station until 9:50 PM. The bus driver advised all passengers that the late departure would not affect any transfers from the Amarillo, Tx. hub. GLI: 7308 made its scheduled stop in Elk City, OK, where the bus driver took a 15-minute break. Somewhere, between Elk City, OK. and Amarillo, TX. the bus driver made an unscheduled stop, to address a mechanical issue. After approximately ten minutes, the driver stated that he was going to "try and make it into Amarillo". The driver was able to complete that portion of the trip, arriving in Amarillo, Tx. at 2:35 AM. This allowed enough time to check in at the ticket counter, to verify the bus transfer at 2:55 AM for the remainder of my trip to Colorado Springs, CO. The ticket agent advised me that the bus that would have taken me to Colorado Springs had experienced mechanical problems, and it would be delayed for an unknown period. The ticket agent indicated that she had no specific information on the problem with the bus, or when or even if the bus would be available for the next leg of my trip.
After approximately 90 minutes of waiting in the Amarillo, TX. station, the ticket agent advised that the second leg of GLI: 7308 was cancelled. She indicated the bus was "broke down", and would not be available until the next day. She advised me that she could reschedule my trip on to Colorado Springs, the next day. I indicated that the funeral I was scheduled to attend was at 1:00 PM that day, and that waiting until the next day would not be acceptable. She then advised that she could re-route me through Albuquerque, NM, which would arrive in Colorado Springs at 11:00 PM that day. I explained that any route that delivered me to Colorado Springs after 1:00 PM was not acceptable.
After a time of quiet contemplation, I decided that my best option was to return to Oklahoma City, my original point of origin. I explained to the ticket agent in Amarillo that since I was not going to be able to attend the funeral that was the point of my travel, there was no use completing the journey. I requested that I be allowed to travel back to the Oklahoma City terminal, on the bus scheduled to leave at 6:20 AM. The agent indicated that I would need to purchase a ticket for that trip. I explained that I would not be in Amarillo, TX. if it were not for the fact that I purchased a ticket to Colorado Springs and that Greyhound Lines, Inc. had stranded me there. The ticket agent said she would "talk to the bus driver, to see if he would let me ride back". The bus driver did allow me to ride back to the Oklahoma City terminal.
Since Greyhound Lines, Inc. was not able to complete my scheduled bus trip, on two occasions, I am requesting the $151.50 cost of the ticket be refunded to me.

Greg Queen

I purchased two tickets for my 84 and 86 year old parents to travel from North Little Rock, Arkansas to Orlando, Florida. The bus ride was scheduled to be less than 23 hours. It ended up being a 40 hour trip. My father is an insulin dependent diabetic and my mother has incontinence. They both take multiple medications and have trouble with their legs and back. My mother also has sleep apnea and is supposed to sleep with CPAP machine. I am upset at the service that they and the other riders received. How do you run a bus service without adequate drivers?

First of all the bus driver was late, she was supposed to be in Saint Paul at 12:45pm she didn't pull up until 1:10 pm. When we finally pulled up to the first stop, a passenger went into the McDonald's to use the restroom and the bus driver left him. She seen people get off and she stated that if they weren't on the bus that she would be leaving like it was a joke she didn't even ask if everyone was on board, I believe that is really insensitive. That is not her job, She couldn't make it to pick us up on time so why did she make it seem like waiting a few more minutes for a paying passengers to use the bathroom would make us any later than we already are. She was late and not everyone wants to use the bus bathroom he paid for a ticket he shouldn't have been left. Also His things are still on the bus while he is in Eu Claire . He tried to flag the bus down, a few of the passengers laughed but I didnt think that was funny at all so I called and complained here is the case number. 830717.

The bus driver singled me out because I wear a turban due to my religious practices. Other passengers were boarding at the same time and after other personnel at the station made the driver open the door, whereas she kept on refusing even though the passengers were on time, she yelled at me while smiling "You got a problem?!" I said nothing as I boarded the bus but she continued to yell repeatedly while pointing at my turban. The bus was the 12:15 PM bus leaving Houston, Texas going toward Baton Rouge, Louisiana on 6/16/2019. I am a frequent Greyhound passenger and I have not ever been treated so harshly. Acts such as these are completely senseless and inappropriate. I would like to continue to give Greyhound my business, however with drivers like this, I may be forced to reconsider. Please investigate this matter. It may be all on video at the Pierce St. Station downtown Houston.

I have a complaint about the driver on bus 60581 departing from LA to San Diego at 4pm on the 8th who was terrible.

He literally shouted at me during the check in process as I showed him my e-ticket without first saying "hi". After which he caused a massive scene by literally screaming at me, causing others in the line to be nervous of him and causing embarrassment to me in front of everyone else.

I feel this is totally unacceptable as a person who uses greyhound regularly and won't be using the service again especially as I take this root often and am actually nervous to run in to this intimidating driver on the same route.

I feel I have as much right as anyone else when using Greyhound not to be intimated by the driver or harassed in the way I was and just reinforces the company stereotype about the company.

Confirmation number [protected]

Customers involved passengers

1. Evelyn Robbins-
2. Allison Jones
3. Samuel Robbins

We purchased our tickets roundtrip from Rochester, New York to Montgomery, Alabama leaving on May 20th, 2019 approximately 6: am. We were scheduled to arrive at the Montgomery, Alabama on Tuesday 21st, 2019. We were riding on bus number 6453. The bus broke down before we got to Erie, Pa. We waited approximately two hours to get on another bus. The bus took us to Erie, Pa greyhound bus station. We transferred our luggage to another bus. We got to Nashville, Tennessee, however, there weren't enough drivers to transport. We had to wait nine additional hours to catch a bus to Montgomery. The Greyhound gave food vouchers of 7 dollars and 50 cents to Ms. Robbins, and Ms. Jones, but not to Mr. Robins. Ms. Robbins is elderly and disabled. It was an extreme hardship on her as her entire trip from Rochester, NY to Montgomery, Alabama took 48 hours. It was also difficult for Ms. Jones and Mr. Robbins as they walked with a cane.

It was difficult to arrange relatives to pick us up as the times changed several times. We would like an apology and full refund as we missed events scheduled in Montgomery. Our original tickets were kept in Nashville.
In General, this was a trip from hell and imparted undue hardship toa all three passengers. We are requesting that a resolution be given to us for our undue hardship.
Evelyn Robbins can be contacted at [protected]. Her address is 100 Dunn Tower, Rochester, NY 14606, apartment 301. Samuel Robbins is 100 Dunn Tower, Rochester, NY 14606. His phone number is [protected].
Allyson Jones phone number is [protected].
We are scheduled to return to Rochester, NY on June 3rd, 2019.
We are hoping that you provide some kind of refund for the terrible trip that we endured.
Your attention to this matter is highly appreciated.
email correspondence could be sent to Ms. Robbins Nephew at [protected]@gmail.com.

Thank you again

To whom this may concern. I was not pleased with the customer service I received as my family and I were in line to get on the bus a young man approached everyone in line and started directing us to another gate. But the way he approached and spoke to us was unacceptable. I work in customer service and I would never treat my customers the that manner. There was another female worker that as well wasn't kind. As I asked her if this was the line heading to San Antonio she replied in front of other customers saying "is this the only one that doesn't know that this is the line to San Antonio " I felt humiliated and will never travel gray hound. Please fix your customer service