Greyhound Lines
reviews and complaints

On February or about February 13, 2020, I purchased a ticket online for the 11:20 a.m. bus - to travel from Wilmington, DE to New York, New York. The bus was to get my companion and I in New York at 2:15 p.m. However, the bus was approximately 45 minutes late, which made us late for the show we were attending. The main complaint is I paid $44.45 for an Economy Extra ticket to be one of the first to board my seat. Well, when the bus finally arrived, the driver did not even acknowledge the Economy Extra ticket! Therefore the extra money I paid didn't matter, and I would like the difference of the Economy and Economy Extra refunded to me.

Marjorie Pulliam

I am the purchaser of a ticket for someone else using paynearme. There is no caution or warning that should you choose this option you will not have any access to tickets, ticket information or itinerary. I would have paid off your website. The original ticket was in my name and I called greyhound and they cancelled that one, creating a new one in my friends name. He said he was emailing me the ticket and itinerary but did not. Now all I have is a receipt and this is supposed to be acceptable. Not so, why are these tickets not available on your site like the others since it is a confirmed paid ticket. I feel like going a crusade warning others not to ride Greyhound. I have spoken to two people this evening who said they could not email the information that should be readily available for a PAID ticket. I guess Greyhound has joined the ranks of all the other companies in the US that don't care about the customer. My name is Cheryl Armitage [protected] [protected]@yahoo.com. Ticket confirmation # [protected]

I bought two round trip tickets direct from anaheim to las vegas, without a stop over to los angeles, which cost me more money but one hour less travel time. The trip from anaheim to las vegas last december 31, 2019, went smoothly. But the supposed trip going back to anaheim, january 2, 2020, was so frustrating. We arrived at the greyhound bus station, 200 s. Main st., las vegas, nevada, forty minutes before the scheduled boarding time. We were asked to fall in line twenty minutes before boarding time (3:40 pm). We stayed in line for almost two hours, only to be told that they are having a bus shortage and there will be no bus trip going to anaheim. We were given the option to wait for the next day bus trip, as a chance passenger without hotel accommodation, or take the bus trip going to los angeles without a connecting trip to anaheim (take it or leave it). We took the latter and had an uber ride going to anaheim. It cost us more money and arrived home three hours late at past twelve midnight. What a deal to start year 2020. Why do they have to sell bus tickets to the public with no assurance for an available bus, that's a breach of contract.

Monday 23 December 2019 I went to book a reservation. It was a horrible experience that occupied what seemed like hours but probably was only a half hour or so. As I was in a poorly provided internet service circumstance, I attempted to call. The Chattanooga receptionist was helpful but referred me to the 800 number. I called and called and listened to music. I regressed to a friend's device on her phone going on line. I then cussed. I cussed repeatedly to where my friend told me she would fix the problem. Not so. Each time I went to click 'buy' a one way ticket Chattanooga to Gainesville, Fl, the Greyhound non-system defaulted to two way. During the time this took it seemed the price of the ticket escalated by $40.00. I spent lots of time listening to lousy elevator music with my flip cell phone on wait to talk to a real live person while my friend's device was on hold waiting for the "Chat Service" that never ever arrived to chat. Eventually I spoke with a very direct talking representative. I got the ticket.
In Atlanta for the 'connection' about midnight the driver had told all passengers of the necessity of going in the terminal and looking at the screen for the bus number not our final destination. She would not have repeated this but for others before us. My old eyes had to work many times over trying to figure out the scrolling presentations were of arrivals and departures and advertising. About half way through the layover time I gave up trying to find route 1111 and asked a guard. I was immediately directed to "Line C" with no moment to spare! YOU ALL REALLY need a better information system/display. That one has to be a terrible failure and source of distrust of Greyhound.
Resolution ... new reservations System ... new route display at Atlanta.

Made a booking on 26 September and made double payments. One through my bank and one through Mobicred. Up to today I did not receive any credit. No answer from anyone.

I have send emails to both parties and the one blames the other one for refund. I pay interest for the past three months for money I did not get anything for.

Greyhound do not assist in any way. I also went to hello Peter with no feedback.

I purchased a ticket online and was told by a LIVE person I could change the date of my ticket for a fee. However, I was NOT told to look online at the policy, as everyone keeps telling me now, nor was I told that if I didn't change the date before my bus left that I would basically be throwing away money! I called the day I was to leave and the woman informed me that when I knew my departure date, to call and reschedule. Any person in their right mind would not just throw away money if it was made clear the money would be forfeited! I have not been asked to be given a credit or anything. Just constantly being transferred and told there was nothing that could be done. This is NOT satisfactory! I trusted Greyhound to give me accurate information and was given incorrect information resulting in a loss of my hard earned money. I have no idea who else to speak with but i refuse to throw money away and be stuck in Ft. Lauderdale! I need a resolution. I have several persons that trust Greyhound for safe, reliable, honest service and this will be a disappointment to us all. I would hate to no longer travel with your company due to your error. And, I just got hung up on twice as I was told to hold. I am disgusted with your handling of this complaint! If I have not heard back, I will report this situation to the Better Business Bureau.

Yvonne Hollman
[protected]

I booked a ticket for my daughter to come home for Thanksgiving. I put her name in under the ticket and when I went to purchase the ticket it switched to my name once the card info was entered. I noticed it once I got the email about the ticket. I immediately contacted Greyhound about the issue and the response I got was sorry buy another ticket...for two weeks straight. Then when I finally got ahold of someone and was transferred through 4 people they offered me a voucher good for a year after I bought a more expense ticket. I couldn't use the voucher on that ticket as it hadn't processed yet. They were rude and kept insisting it was my issue and I could just by another ticket. Customer service also hung up on. Great way to take care of your customers.

Citiliner service cjbc1502 is experiencing a technical service interruption before kroonstad.

My understanding is that maintenance checks with mechanics are done before every greyhound bus departure, so

1) why have we broken down and what happens if the mechanic fails to fix the issue?

2) should a mechanic not have assessed the technical problem before our departure?

3) how long are we going to have to wait for another bus to get us should this one be stuck?

My son who is 21 he rides the bus and uses Greyhound frequently. Almost every time that he has traveled with Greyhound there has been some sort of klusterfuk. I realize that every business has moments that are less than desirable. However it's how you handle those times that really make a difference. Greyhound customer service are completely stupid they know nothing they can't help you with anything they want direct you to a supervisor and I will give you the same answer even though you keep telling them that it didn't work the first time not only that they can't speak English

I was on a Greyhound bus from Fort Myers to Fort Lauderdale on Tuesday November 5. I had a flight to Georgia from Fort Lauderdale at 6. The bus was supposed to drop me off at 3:55.

I missed my flight because the stopped on its way more than 2 hours because of mechanical problems. When i got to the airport at 7:40 i paid around 100 dollars to be accepted on the next flight.

The company doesn't even write me to let me know what compensation i will have. I'm frustrated.

Miami to Knoxville Grayhound May 21, 2019. Case 810001. First the conditions of the environment and other guests is very difficult to face in this trip. Not to mention the workers attending to and adding to the situation. My bag was stolen right off the street in plain view in Atlanta and everyone watched. But that was the least of concern while gunshots and police were already attending, freaking ridiculous.

Its almost 6 months later now and not a single conclusion. And they keep telling me the same thing. Its been escalated. The reaction to this whole incident is so "What do you expect" look around you, Its sick.

Get you [censored] together Grayhound. Your running a third world business.

There will never be resolution until the CEO of this company is made to answer for the psychological and physical crimes committed on the unsuspecting public! You can find out his name and address issues to corporate under his name. He is sitting like a fat cat uncaring about the abuses this company unleashes on their customers who spend money that pays for his wealthy lifestyle and in a lesser manner the rest of his employees. It is run like a mega plantation style atmosphere..or a banana republic.

Complaint Description:
Greyhound refused to honor priority boarding which resulted in my not being able to board a scheduled bus for which I was ticketed. I purchased a priority boarding ticket from Greyhound from Chicago to Groton Ct. Their policies clearly state that YOU ARE Guaranteed a seat on a bus that you are scheduled for. However, when I arrived at my connecting bus route, I was refused a seat on the bus despite having a priority boarding pass. The supervisor, Terry stated that only re-boarders and passengers going to New Jersey would be allowed to board. I was placed on the next bus which resulted in me missing my connecting bus in New York and having to make alternate arrangements for an event that I was contracted for and necessitated a certain arrival time due to greyhound's negligence and poor service delivery. Passengers were told to go to another gate and that a second express bus would leave shortly. We waited in line for over an hour at the discretion of Terry, the Supervisor, only to be told to sit back down. I specifically asked the supervisor if we would make our connecting schedule. Terry stated, "it's an express bus and should be here shortly." When I asked for a specific time, Terry stated, "I'm not on the bus and cannot answer that question." I asked for an estimate and Terry stated, "30 minutes." However, there was no additional bus and all of the quoted times provided were exhausted and customers were treated with extreme disregard. The supervisor was very abrasive and dismissive of people's complaints. This happened on scheduled GLI4414 which should have left Cleveland Ohio at 10:40 p.m. One bus left at that scheduled time. I paid over 200.00 for this ticket.

Your Desired Resolution:
Greyhound needs to reimbursement me for a full refund for this ticket and all other costs associated with me having to make additional travel arrangements to arrive at this contracted event.

I booked a two-way trip from Harrisburg to Baltimore on 09/27 and 09/30 and both got delayed for a terribly long time (2 hours).
A female security guard at the Baltimore station on Sunday 09/30/2019 at 3:45, had a very terrible attitude with insanely poor ability to deliver a proper customer service. When I approached to ask questions about my late bus, she neglected to help and replied with ill-mannered responses. Please 1. Get the time and buses schedule fixed. 2. Train your staffs to give details about any delays (estimated time, the new bus location, ...) and deliver a proper service. Thank you.

As a US citizen my mom crossed the border to Canada with her American ID and proof of citizenship (not a passport). Going back over, she was refused entry on the bus by the driver because he insisted she needs a passport. He was rude and aggressive.
Customer service was a nightmare, first agreed a passport was not required. After speaking with 2 reps and 2 managers, their information all inconsistent, they refuse to refund my mom's trip.
Will never use this service. POOR AND UNPROFESSIONAL STAFF!

Confirmation number [protected] customer service agent Lopez 330-4229 complaint number [protected] 5th of August 2019 due to unavoidable circumstances the passenger was not allowed after several attempts have been made to resolve the issue with no resolution on 92619 a call was placed a customer service agent Lopez who was at best and effective he would not explain the complaint process playing the Greyhound note had no phone number address for a follow-up to the issue complaint was completed by the agent in his own words I was told I could not get a copy of the complaint and there wouldn't be no resolution I would like a refund or voucher for the unused ticket again confirmation number being 4 1 9 5 4 1 1 8 also a some type of reprimand for agent Lopez 330-4229 deliberately misleading a customer not being able to provide complaint hotline numbers which as a supervisor he should know you can contact me at [protected] 9 I'll follow up this email with a complaint with the Better Business Bureau as Grove as the consumer affairs thank you for your Speedy resolution

This was the worst trip I have taken with Greyhound. From start to finish we were behind schedule, at one point we were lacking AC and I was given incorrect information about the trip from the very start. At one point even the driver said that he would give us all a refund if he had the power. We had too many setbacks on this trip. I would love to keep at hand the services available from Greyhound, however this trip was not inviting for another.