Greyhound Lines
reviews and complaints

I talked to an agent and was told my 15 year old grandson could travel unaccompanied from Lewiston Idaho to Salem Oregon with written permission from parent. I purchased a non refundable ticket for $241 and when the parent took him to the bus station, the agent would not let him on the bus even with the parent's written permission. I ended up driving 13 hrs round trip to pick him up, and another 13 hrs RT to take him back home. I have called and been on hold 3 different times for almost an hour each time waiting to speak to customer service. I finally got through to a representative and they told me to go online and fill out a request for refund. I did that over 3 weeks ago and have not received any response. Horrible, horrible customer service.

My ticket conformation #[protected] to depart from Orlando Florida 1/11 Arrive in Lima Ohio on 1/12/2022 when i arrive in Kentucky i was told that I was going to be stuck in Colombus Ohio until the next day and they wrote stuck by my name i was also told that one the buses was late so i would not make my connecting bus i have a real problem with this i was traveling on an emergency to get to lima Ohio i don't know anyone in Columbus Ohio to have been stuck there until the next day unfortunately me trying to get to my destination was a fail on me getting there it was a family emergency and I did not make it please I need to know how this will be resolve my phone number is [protected] my email [protected]@gmail.com.

I am at the Pittsburgh Greyhound station & I was just called stupid by one of the customer service agents I'm a combat veteran & I've NEVER been treated so badly in my life. I also asked to talk to his boss & he said he is the boss & screw me do I want a refund... He also said I was dumb because I didn't understand how my E ticket works. This man does not need to be working for Greyhound altogether. It's supposed to be a good trip for me & I have to get treated like this. TOTALLY UNACCEPTABLE..

I have to go over the mountain frequently from Sacramento to Reno, NV for medical care. 90% of the time it is not announced overhead that they are leaving so you do not know your bus is leaving. I have missed a bus this way expecting it to be announced. They also load without the priority boarding first. It is very hard on me to be loaded near the last and not finding a seat up front and getting up from priority seating to find out what bus is leaving.

We have followed your instructions for everything required online and on the phone, those dates listed above the bus and driver no showed UO 2 different times after paying greyhound $241. In good consciences for a round trip from Burlington, WA to Olympia, WA I waited for at least 3 hours at directed place and time and the bus or driver never showed up, I finally bought and paid for a roundtrip ticket by train and their personal bus which took me comfortably from Mt Vernon, WA to Olympia, WA also the train cost $77.00 round trip and they were on time. I am on a limited income and had to borrow money from a friend to be able to finally make my tip to see my son, whom I hadn't seen in six months. I stand corrected, the bus was to pick me up in Mt. Vernon, WA, not Burlington, WA. PS the second ticket was under the name of Judy Bohannon address the same and email the same

I boarded the bus in wichita falls TX 12-29-21 5:00pm, the toilet on the bus hadn't been serviced in a while, and the smell was horrible throughout the bus. We stopped in Lubbock around 8:30pm, the station was closed, and passengers couldn't were forced to use the neglected toilet on the bus.
I arrived in Denver on 12-30-21 around 9:30am
The bus was supposed to leave going to Salt Lake City Utah around 12:00pm due to the weather the bus canceled, and I can understand and accept that, however the bathrooms at the Denver station are all closed due to the homeless problem in the area, also all the electric outlets have been turned off, also due to the local homeless problem. So as I see it, I'm being punished for the actions of the homeless people in the area, my question is does Greyhound run the station or the homeless?
And how does Greyhound feel about their customers?
Respectfully
Bill McGinnis

i lost my baggage on the bus in Louisville Ky on Dec.20, 2021 at 3:30a.m. I have being try every day to track my baggage down and no luck . Please help me to find my baggage because have a machine in that help me to sleep at night and I need it

Thank you

My name is April Johnson and I'll n Nov 13th I left sweetwater tx (8 hours late), going to Stockton CA where I have been home in Lodi CA since the 16th. I had my own name number address tags on my suitcases and no one at greyhound out their own on them. Shouldn't be an issue really. However, I've been back well over a month and everything I own is still not being found. After numerous emails, calls and letters to the main offic and CEO. My phone is [protected]

I purchased a roundtrip ticket from Detroit Michigan to Gadsden Alabama to get my belongings to move back to Detroit.September 3 2021-September 5 2021.I was on bus schedule #1156 from Chattanooga Tennessee heading to Louisville Kentucky.It was raining and the bus floor was wet from the rain.As we arrived in Louisville Kentucky, we were told to exit the bus so that the bus could go to the back of the terminal to have the water dried on the floor.We were told to leave our luggage on the bus.As I got out of my seat to exit the bus I was cut on both of my legs by something sharp on the cup holders and received 3 large cuts on both legs.As I walked to go inside of the bus terminal other passengers were pointing at my legs due to the blood running down my legs.I went to the front desk to get first aide supplies.I asked the front desk representative for assistance.She was eating White Castle hamburgers and told me there were no first aide supplies and gave me one small bandaid.My cuts were to large for one bandaid.I asked other Greyhound employees for help and one bus driver gave me a dirty napkin from his front pocket.I went to the restroom seeking paper towels with no success.I asked the front desk is my bus boarding and was told no by Kortney the front desk representative.She then apologized and told me that my bus #1156 did depart heading to Cincinnati Ohio.They gave me another ticket for a bus scheduled to depart for Cincinnati Ohio 45 minutes later.Kortney gave me the phone number to the Cincinnati Ohio bus terminal.I spoke with a female customer service representative who I told about my luggage.She asked me to describe my bags and promised to retrieve them from the bus.I called 3 times to confirm this and she promised that my luggage would be there upon my arrival.When I finally get to Cincinnati Ohio, the representative for Greyhound Lines that I spoke with I was told was not there by another employee and told she probably did not get my luggage.The employee who I spoke with I was told was not there.My luggage was taken and not lost.I was neglected.Greyhounds Lines insurance company said they won't compensate me for my stolen luggage but may compensate me for the cuts that I received on my legs on bus schedule #1156.Everthing that I had including clothes, 2 pounds of turquoise, large gold ore, movado watch, Jbl speaker, sports cards, credit/debit cards, birth certificate, social security card, collectibles, gold jewelry, my late grandmothers obituary, all of my vital and medical papers, camera, my gifts from my friend in the Philippines when I visited and more.I will contact the news media nationwide to address my experiences.I have photos, my bus tickets, and more.

Hello, i booked a trip on dec 11th departing from Atlanta, Georgia going to Cincinnati, Ohio for December 23 at 12;50 am however, i made a change of date to depart sooner to depart out on dec 22, 12;50 am confirmation #[protected] was cancelled. I spoke will rep on this day. She took my information and told me I would be charged $20.00 fee for the change. I was ok with that. I received a new confirmation #[protected], and I ask her, do I depart same time. She said yes same time. New amount $155.98 I try clicking on e-ticket to print my ticket 2 hours before my departure time. But could not retrieve my ticket, I call customer care, like it stated for me to do, if I had problems. So, i did... I was on hold for over 1 hour call volume high. {I get that holiday season busy} so i left out heading to bus terminal. Waited in line to be call up front to customer service clerk, showed her my departure itinerary on my phone. She says are you Susan wright" I said yes." she then asks if I was checking in a luggage, I said yes. I put on top of scale. Then she said my trip was cancelled, I say to her no its not... She then says I need to connect my bank, that my credit card did not go through, I said to her no, my credit card was charged, and showed her. She rudely says, I don't know what to tell you. So, I ask to speak to a supervisor, because ii need this problem resolved, to get on my bus. So, she left me standing there, and says next to the other customer. So, I waited patiently and ask her to call her supervisor. While I was waited a fight between two gentlemen had started. So now I am not a priority. {I get that so at this point, I never spoke to supervisor, and never loaded the bus. I was never explained on why my trip was cancelled, are never ask for my I.D to even try to help solve the problem. I left the bus station. Because of the confrontation and shooting that may had occur. I went outside to tried to get greyhound service, but still was on hold and no answer. I want my money refunded back. To me. It was a horrible experience! I hope you can understand my frustration. I was just trying to go home and visit my grandchildren.

Hello, I am Sara Kilo and I am writing to you to let you know that I bought a ticket last week and I didn't receive the confirmation. My trip was on December 22, 2021, and I decided to book another one on the same day.
After talking with the driver he canceled one ticket and told me to call you.
To complain and get my money back here is the confirmation number for the second trip.
[protected]
Thank you

Time Frame December 18 2021 to december 19 2021Madama, Michael (Re: [protected]) GLI1342 Delayed 8 hours in Albuquerque, NM, lone passenger had to sleep in bus station for nearly 8 hours due to delay. The posted "layover" for GLI1342 is 2hrs. 25 minutes in Albuquerque. Passenger Madama was not compensated or considered even though Albuquerque "manager spoke to him on several occasions indicating "The bus will be here in 3 hours, The bus is delayed another 4 hours" etc
Thank you for consideration
[protected]

took a trip to Tampa Fla on oct 19th I was on crutches at the time I boarded a bus in Brunswick Ga which had no baggage claims for i was told to rest assure my luggage would follow. The driver put my luggage underneath bus and i never saw it again. I changed buses in Orlando I was told by someone who was taking luggage off that bus that mine was already moved to the next bus but wasn't because it was never taken off the bus when i changed. that bus went on to Miami which everything was taken off bus in Miami which is where my luggage is at? Ive been treated very ugly on the phone i was told i couldnt receive liability/ insurance on my luggage and been told i should have not left my luggage i didnt leave nothing it mishandled with employees that work with greyhound. everything own is in them suitcases cause i was moving. all my important papers laptop tablet phone makeup shoes and clothes food and drinks suitcases were large but matching but one they were black with red pin stripe had handle that pulled out so you could pull it behind they were large and the one that did not match it was shiny black with stones in was also on wheels and could pull it behind. the suitcases has things i can identify or has something like mail marriage certificate that can tell they mine the mail hads my current address on mail . I have called so many times to the miami bus station but no one never answers always routing elsewhere,

I am at my wits end. I was LEFT by this bus and now I can't get my luggage back. Seeking refund for the Uber and ticket.
Ticket for Lindsay Kohner
Confirmation number [protected]
Route service GLI4722 from Milwaukee to Minneapolis depart 1:05pm arrive 7:35PM.

I boarded the bus departed on time after the driver did a headcount at 1:05 pm. We stopped at a kwik trip truck stop in Tomah, WI at 3:50 pm for a 20 minute break. I came out of the store 29 seconds prior to the clock turning 4:11. The bus was gone. My seat indicated I was going to return. I was on the phone with Jefferson lines customer service wnd no one was able to do anything. Ultimately I paid a doorsash driver $280 to bring me home. ($60 cash and $200 cash app). Since arriving home my life has been a night more. My luggage containing all my medication still has not been picked up. I completed the baggage lost online form wnd my friend also did TWICE. The customer service line I spoke to assured me he would have his manager call me. I have left message after message wnd no one will call me back. I have three bags of luggage still sitting at the bus station in downtown Minneapolis. Since they are outsourced the information is limited. Upon trying to escalate the call I am hung up on each time. I want to be compensated for $330 which includes the bus ticket and the cost it took to come home. I have never experienced such difficulties with any company. I will be seeking legal services if this isn't resolved. My medication is with that luggage!

I went to McAlester to catch the bus going to Dallas . My error, I brought the wrong confirmation # ( right # [protected]) I thought the agent could pull up the right Confirmation # I had all the info, she said they could not give me the right number, because they can not pull up any info without the number . So after 3 calls to a service center, they gave me 3 different numbers all wrong. I though will the driver should have a manifest, and I can get on the bus. The arrival time in McAlester was suppose to be at 12:50 pm. The agent had no way to find the bus and where it was so after nearly 4 hours, sitting in the cold wind, I told my friend Mark, lets go home, ( Mark's father is in Hospice) and he was sitting there with me, giving instructions on the phone to the care givers for his father. The last 4 years I have taken this bus to Dallas, because I am the President of the Race Track Chaplaincy of Texas, and today ( Sat. 20 Nov ) is our 2nd bi annual meeting. I would like to have my $116.00 returned to me.Thank-you God Bless.

On 11/14/2021 I William Gary was on the Greyhound traveling from Chicago at 10:30 p.m to Memphis when we were hit from behind while parked in Effingham, Illinois. The vehicle that hit us was a Nissan with a Illinois plate #CZ70633. After getting to my destination I went to Forrest City Hospital because my lower back was in pain. The driver of the bus did not ask any of the passengers were they ok I received treatment and was given a prescription for pain meds that my insurance would not cover so I paid out of pocket. You can reach me at [protected] or my msg. number [protected] and leave a msg. with Mrs. Regina Brewer. The bus number I was on is 86689. The plate # k10 8638 Texas.

I don't understand why a person who is fully vaccinated still have to wear a stupid mask on the Greyhound bus. This is a violation of my rights and I'm asking Greyhound to change his policy too loud. Individuals it's not be required to wear a mask. What is a sense of a person getting vaccinated I still have to wear a mask but that should not be should only be that people are not vaccinated should I have to wear a mask. I know that Greyhound it is violating people's rights by mandating people to wear masks that are fully vaccinated.

The schedules on line are unclear. My family member wanted to travel from Pittsfield MA to Framingham MA and due to the lack of clarity booked from Pittsfield to Boston on a bus stopping in Framingham. We did live chat waited a long time for the agent who then told us we were not entering the information fast enough. Now I know you may have many complaints but do you think this is ok? Then she said we can ask for the bus to let her off in Framingham but he might not. I asked if we could adjust to a ticket where we can be sure she will be let off and we cannot. Then while I was tying the agent closed the chat on me. I opened another chat to obtain the agents ID 3607007. This could be fixed but the impression I have is that there is no interest here in helping your customers. Well this is the last time I will book on Greyhound I won't be a customer after this experience

Inconvinced: traveling with greyhound in the L.A terminal: the-maintenance lady disrespectful loud rude, and splashed me with dirty 'MOP WATER" in MY eye area—(*see pictures). She hysterically insisted I CONJUNCTIONALY MOVE OUT MY SEAT!
doing h£r job shouldn't consist of, Fling & flag slashing calmly awaiting passengers with DIRTY mop(s)

Good morning, My name is Maria Eugenia Santos, I'm from Brazil. Two days ago, contact me twice via chat (with PAULO and SHEILA) because I tried to make a purchase on your website for 2 bus tickets for my daughter who lives in the United States. After everything was filled out, there was a message saying that the purchase was not completed because "there was not that ticket available (despite being there in my search). I tried again entering with another time and the same thing happened. I gave up. But to my surprise there was the debit on my credit card for the two purchases I DID NOT MAKE.
In the second contact through the chat - SHEILA told me to be calm, that the value would be as"under analysis" and would fall within 24-72 h since the purchase had not been concluded. Yesterday came the debit on the card, which remains today.
If you want proof, I can send the image of the invoice in any email you send me.
I'm outraged! with the site that offers non-available hours, with the charge for something that did not sell, with the assistance that assured me that this would not happen and it is there - purchase of 26/10 at the values ​​of US$ 138.98 and 133.98. I have tried for help again today, I have de transcription of the talk, and nobody helps to give my money back.