Greyhound Lines
reviews and complaints

On 04/02/2022 my wife and I and another passenger had e-ticket reservations on Greyhound Bus schedule 3434 from White Plains, NY to Boston, MA. The bus was scheduled to leave at 10:35 AM. We arrived at the bus station at 10:00 AM. At 11:30 the bus had not yet arrived; there was no one at the bus station to provide information, and the bus simply did not show up in White Plains to pick up passengers with confirmed e-ticket reservations. Customer service when called indicated the schedule had been canceled; failed to provide a reason and said they didn't have a clue why the bus failed to show up as scheduled in White Plains, and could not provide any guidance on how to obtain a refund or filing a complaint. Three passengers were therefore left in the lurch, with no e-mail or text notifications of the bus cancellations. My wife and I had to make alternate train reservations and use Amtrak instead to get to Boston for a scheduled event with a three hour delay in getting there. Extremely dissatisfied with Greyhound's cavalier attitude towards its ticketed and confirmed passengers.

I request a ticket from Los Angeles to San Francisco and I told her that I need to leave thursday night to be in San Francisco by friday morning. when I print the ticket thursday night the ticket was given for wednesday and my doughter and I ask the driver to take us and He didn't want it. I felt so bad because wasn't my foult. my confirmation # is [protected].

Our tickets were round trip. I need my money back please. my doughter is disable and I am a senior and for us is a lot of money that we cannot afford o loos it. thank you and please help us.

This happen thursday march 31, 2022

I have been on the bus for 3 days from Colorado to Virginia.I have never In my life seen such a horrific display disrespect,lack of manners in my life! Everyone at Greyhound should be ashamed of themselves from the top to the bottom.Ever since I got on the bus these drivers have been ordering people around, threatening to kick people off bus, kicking them off bus before passengers can even get a seat.The people operating the bus station are just as bad if not worse.If these people don't know how to treat people with the common respect they deserve, what the heck are doing working for greyhound?I would rather pay an extra few hundred dollars to take a train or plane.And forcing people to wear masks isn't going to protect them from this deadly virus.This still is the United States of America,not Auschwitz.And this country was formed by people who weren't going to be told how to live there lives.So don't get mad if people decide not to follow a mandate,that is there right given,by those who were willing to die for it . Whoever is chairman should drive greyhound and see for himself to make some changes.

I booked a ticket that includes a return ticket from Burlington VT to boston.

I booked the return ticket for 11 am on Monday March 14. I arrived on time for the bus. As the minutes ticked by the bus had yet to show up. Myself and other passengers waited on the side walk in the cold at the Greyhound appointed pick up location. I received no call, email or text from Greyhound (as a company) to notify me that the bus was late. The bus did not arrive until several hours later. Closer to 3pm. I did call customer service after I stood waiting in the cold winter weather. They told me the bus was delayed and would not arrive until after 2 pm. Due to this very long delay and no notification, email, text or call I missed my scheduled connecting bus in Boston. I prefer to travel by bus vs driving. But this experience did not leave me feeling that Greyhound is reliable. I understand that circumstances happen beyond our control. I called customer service and was offered nothing to compensate the distress caused by a no show bus at the scheduled time.

My mother is 68 years old with disabilities. we paid 170$ 2 weeks in advance for a ticket FROM Greeneville tn to Dover de. The bus never came. she was not able to contact a single human being that works for greyhound for info about the buses location and updated arival timeshe waited at the location for 5 hrs and is now hospitalized from hypo thermia.

On feb. 27/28 I had two bus tickets from mayfield to Pensacola,fl. In Atlanta I had got off the bus with a 5hour plus layover with a family emergency and was in hospital. So we missed the bus and now need to get updated tickets to get back to Pensacola. Confirmation numbers -[protected] & [protected] I had to get off the bus in Atlanta. And I never got to finish my trip as the emergency and being in the hospital. I need it updated with tickets I still have to board the. Bus so I can get home to Pensacola,fl

I have been waiting on a refund since December. I keep getting told the same things over & over & over. I was told it was processed on December 27, 2021 that is was processed & would be in my account within 7-10 days. It wasn't. Then I was told it would take 7-10 days for processing. Then noticed processing was complete & it would be in my account within 7-10 days. It wasn't. This has gone on over & over & over & here it is 3 months later & am still being told (just this morning) it will be 7-10 days for processing. Then again this morning that processing was complete & it would be in my account within 7-10 days. Which I was told about 2 weeks ago. I keep hearing the same thing from customer service & never receiving the my refund. It does not take 3 months to get a refund. And of course there is no one to talk to. Everything has to be done by email.

Name: John Olson

Confirmation Number: [protected]/[protected]

needs to add sever integration when calling a station

On 2/27/22 and 2/28/22 I travelled Greyhound from Slidell La. to Bowling Green Ky. The bus was late approximately 2 hours. Which is understandable with weather conditions and traffic. The problems began when the bus arrived. There were no signs indicating where to stand for the bus. I had to run and wave down to get the drivers attention as he didn’t want to stop. Again it’s understandable that he did not see me although I was in the parking lot with a suitcase. When I approached the bus he was hesitant to open the door. When he opened the door he began yelling at me in a demeaning angry tone and said he was almost going to leave me as I was not where I was not supposed to be. I remained calm as I didn’t want him to refuse me permission to board the bus. He checked my ticket and instructed me to carry me suitcase on the bus as I was at a bus stop point and suitcase was not checked in. He did not give me a re-boarding pass and continued shouting at me as I boarded the bus. I looked for a place to sit and it appeared that he had the first 8 seats blocked off. The only seat was in the very back just in front of the restroom. The bus had come all the way from South Texas and passengers had already frequently used the restroom. I heard passengers up front complaining about the smell. I was made very nauseous and held back vomiting until we got to Atlanta. During this time between Slidell and Atlanta passengers in the back were blasting music that also was something that I could tolerate but should have been addressed by the driver. When we had our first stop where I could check and tag my suitcase I asked him for a boarding pass. He again got angry and said he had given me one. I did not argue with him. He reluctantly tore off a pass and thrust it towards me. After checking the bag the bus had been cleaned and the rest of that trip was better. Since we arrived late at Atlanta, the bus I was to transfer to to resume the trip had already departed. The clerk was nice and was rescheduling everyone the missed their busses due to the delay. I had to wait 6 hours in the Atlanta terminal for the next bus going my way. During my wait at the bus station in Atlanta I saw a woman’s purse stolen and about a hour and a half hour later the same the thief came back and ran out with a man’s suitcase. The security guard on duty did nothing. He was busy going outside to tell people outside not to smoke near the station. I was approached by panhandlers and a woman that asked me if I had any “ice” she could buy. Slang for methamphetamine. It wasn’t until another security guard showed up to make un- ticketed occupants leave. I could hear employees there barking orders at waiting passengers as they tried to go in restrooms or ordered food. Upon my departure the rest of the trip was much better. The driver was nice and the bus was crowded but clean. The bus driver on this route announced that music should be listens to in private was very professional. I am 63 yrs old and as a paying customer I feel I was treated not as a customer but as a subservient sub-human. I payed almost $200.00 for this trip and was disrespected and put in danger on the first part of the trip and at the Atlanta terminal. I will never travel with Greyhound again. I don’t want any compensation. I just want everyone concerned aware of the conditions and disregard for human dignity ,unsanitary conditions, and unprofessional employees that exists in this business. I am a veteran and I have proudly served my country. I did not deserve to be treated as an animal. Please consider this as a plea to check the situation that exists in your bus lines.

Sincerely

Former Customer

On 23rd Feb 2022, I booked a ticket from Louisville to Indianapolis at 2:25 AM, after reaching to the station, they informed that the bus was cancelled. I had to reach to Indianapolis, as i had to catch a flight to Seattle within 4 hours to meet my family. I had to then find an Uber and it took me $160 to reach to the place. This is totally unfair. I put a feedback, in the feedback forum and i got a response saying they cannot refund the amount. The bus did not come to the station and i did not got inside the bus, I should receive the full refund, in fact i should receive the compensation amount as well.

It was my first time with GreyHound, I had booked for couple of my future trips as well. I would request you to kindly cancel my trips and provide me the full refund.

Details :

Confirmation number for 23rd Feb: [protected]

Name :Abhijith Gopalakrishnan Nair

Future confirmation numbers : [protected], [protected]

Traveled from Conroe , TX. to Denver , CO. lost luggage left under bus in Dallas , TX at the first of three bus changes. Was told by associate could not get my own bag from under the bus, as it was to large for a carry on. Arrived at next stop my bag was nowhere to be found. My bag has all my belongings in it: Contact Lenses , Birth Cert. , Bank records , laptop , Education records , winter gear , clothing , toiletries , sleeping bag. Etc. Bag description : ARMY Green Duffle Bag 5.5/6 ft long. Was told multiple times that it was being sent to Houston , TX and still NO results. I NEED my luggage. I Have givin them enough time to locate it and get it back to me. REF. # BX33 2165008

i was charged 52.99 on 1/28/2022 ..6944gptobus, El Paso Texas. I live in Minnesota, have never been on a Greyhound bus. phone number listed does not work

There are people listed on the internet that have had charges as well.

my wife and i were stranded for 10 hrs in indianapolis indiana waiting for the 8;45 bus to evansville indiana come to find out they did not have a bus going out that day or could not find a driver for that route so they wanted us to stay in the terminal for 24 more hours to get a bus on monday 2 14 22 so i had to get a cab for 400$ the cheapest one i can find .

There's a driver Wayne Owen's who smokes weed before he drives and solicits sex in exchange for free rides. He picks up homeless or girls running away from bad situations and rides them around on his bus and has sneaks them into the rooms provided by Greyhound to have sex with them and his girlfriend until he drops them off in a random city or the city they choose to separate in. This just seems wrong but that's me.

Hi there,

I had booked an itinerary ([protected])

Jan 14, 2022.

Name on booking: Kirandeep Grewal

Email: [protected]@gmail.com

Departure: Toronto - Chicago

14Jan

I was unable to travel because

I was symptomatic & was not been able to get Covid tested for travel.

I was feeling really unwell too.

I had booked a non flexible booking, but

despite calling & emailing Customer service several I did not receive any help in getting a cancellation or rescheduling…

Also, I received no response regarding a refund request.

I was in a bad spot financially & mentally (struggling with mental health).

It will really help me if I could get a refund. I have followed up a lot of times already.

I’m highly disappointed in the service that was provided/not.

It is my humble request to you to assist me with getting my money back.

Complaint on Greyhound:

I, Felecia Rodgers, initially, left for Texas on December 18, 2021 which I purchased a round trip ticket, although I'm complaining since the bus was so late picking us up for return trip on January 8, 2022. They could have called or emailed us to let us know that there was going to be a delay with the bus being on time so that people like me (walking on a cane and sickly) wouldn't have to stand outside in the cold and in pain waiting for 4-5 hours, then have to wait another 4 hours once we were finally able to get inside of the building.

I don't have a lot of money, but the money that I do have, I have spent it with you in order to get back in forth to see family, doctors, and lawyer. I would like a refund back, even if it's only half...although I do want the full refund for the pain and suffering that I had to endure standing outside in the freezing code waiting on the bus driver to make it to Austin. Oh, and plus had to wait overnight in Dallas, once we finally made it, since our bus was so late which made us miss the next bus I was supposed to catch to my final destination.

That, unfortunately, left me not getting back to Louisiana until January 9th, 2022 and made me miss important things that I needed to take care of Saturday January 8th. This was only supposed to be a 9-hour trip which turned out to be over 24 hours.

My Initial Booking Confirmation Number: [protected].

The Booking Confirmation Number for the new ticket they had to make me in order for me to get to Shreveport from Dallas is [protected].

I know that you have plenty of other people that keep you afloat, but I really would like compensation back for going through this, especially for all the waiting and brutal weather.

If you have any questions, please don't hesitate to contact me at [protected]. If I'm not able to answer, it may be due to me being sleep since I take a lot of medication so please leave a message and I will get back to you as soon as I can.

Thank you in advance,

Felecia Rodgers
[protected]
[protected]@aol.com

The incident occurred on Sunday January 16th, 2022 at the Stroudsburg Bus Station, in Stroudsburg PA. My confirmation # is [protected], for which I bought two bus tickets. The bus was supposed to arrive in Stroudsburg PA at 12:55pm and arrive in Philadelphia PA at 4:05pm. The bus never showed up and I was told by an employee at the bus station, that the bus driver completely bypassed the Stroudsburg bus station and no other buses would be available today. This completely left myself and my daughter stranded more than 200 miles away from home. I was also told, that there was nothing that Greyhound could do to help my situation, which is totally unacceptable