Greyhound Lines
reviews and complaints

So travels for Miami to Ocala the only stop we had that we had to get off the bus was in Orlando. I didn’t think to check my bag because we were getting right back on the same bus so I get to Ocalla. My bag is not where I put it on the bus in Miami now they’re saying they have to locate my bag got an email a couple days ago saying they have not been able to locate my bag but they’re going to continue to look for it now. What is the purpose of putting a tag on the bag if it’s just gonna get taken by somebody else anyways my whole life was in that bag. The only clothes that I own were in that bag I will never be right in Greyhound again and it messed up thing is if you can’t get a hold of anybody to take care of you and to help you it’s like they don’t even care.

Today October 7 2022 I Jeff Smith was riding bus no. 86750.. The bus was scheduled to be at Elizabeth City N.C. my departure location at 8:45 a.m.. The bus wasn't at the pick up location until sometime after 9:00 a m.

After boarding the bus due to health and body functions I had too relieve myself and had to have a bowel movement.. After using the restroom the bus driver embarrassed me in front of all the passengers and scolded me that I shouldn't utilize the the toilet to drop crap .. That I just left Elizabeth City.. This is horrible. I am so embarrassed before the public.. I have to use the bathroom now and I can not use it because the bus driver locked the door. I am very distraught and am in pain emotionally mentally and physically...

My husband and I rode the bus 06/23 to 06/28. The bus took off with everything we owned in Amarillo, Tx. I asked the manager to stop the bus but he refused. Our meds, my purse, my laptop, etc all were on the bus plus our two bags under the bus. The blood thinner my husband needed was on the bus. He died as a result of being without it. I still haven't received our bags and it has been impossible to speak to a person.

On return trip Oct 3 from Minneapolis Mn to Grand Forks ND the final leg driver from Brainard Mn to Grand Forks spent the entire trip on his personal phone and eating his snacks. Really? Is this your driver protocol?

This is confirm #[protected] Gloria Mikkelsen Left Mpls @ 11:35 am. Would appreciate a reply from your company or advice to issue complaint to a higher Greyhound person.

I had a planned trip to Jackson Mississippi from Minneapoils Minnesota on February 3. On that day we arrived in Chicago Illnois and put our luggage from Mineapolis on another bus going to Indiana. had to turn around and get on another bus. the bus driver put us on the wrong bus. so we had to turn around to get the right bus. because dispatched called and said we were on the wrong bus got back to the terminal, the bus driver said for us to remain on the bus . he will transfer the luggage . we was running late. the next state we had to get our luggage off in the next state we had a layover and i went to get my luggage and it wasent there. i need to be compensated more than 250.00 for a month of my belongings. i had no clothes for the whole 30 days i was there.

On Sept 8,2022 @11:45am, I loaded the bus from Columbia, SC heading to Dickinson, North Dakota. This included several connecting bus rides. After stopping in Charleston, West Virgina and then proceeding to Parkersburg, West Virginia, I was told that my next connecting bus ride had already departed. Hopeful, I waited 18 hours at the bus station in Parkersburg for the next bus BACK to Charleston where I was told there would be another connecting bus up north that would arrive to North Dakota by 6:45pm. I was able to make it to Chicago, Illinois at 2:15 pm on Saturday. But when I arrived in Chicago, hoping to catch my connecting bus to Dickinson, North Dakota, I was told that I was given INCORRECT INFORMATION and the bus was not expected to arrive until 9:45 pm on that Sunday. I needed to start training for a job on that Sunday at 7pm and if I did not report, I would have lost my job. I ended up having to book a taxi to the airport and taking a flight costing $532 to North Dakota.

I am requesting a refund for my bus ticket. I did not get to my destination at the scheduled time, and it was through NO fault of my own. Thank you for your assistance in this matter.

Several bus station patrons have been loitering and soliciting our business located at 5117 E Cesar Chavez, Austin, TX 78702.

1. Attempting to enter employee breakrooms and restrooms.

2. Vandalism

2. Seeking transportation assistance including bus fares, boxes, use of phones and panhandling for money.

3. Soliciting help for reports of threats and kidnapping while at the bus stop.

9/16/22 1230 pm my son is on a grey hound bus from baltimore md to denver co when they arrived in indianapolis in they where told there would be a 2 hour delay leave your belongings on the bus then they where told that they would baord another bus to retrieve there belongings then they where told to board the new bus after boarded they where told not to get off bus it would depart so they sat on this bus for 2 hours waiting to leave it was 95 degrees in indianapolis and the bus was not running so there was no air coditioner on with a full bus of people children and elderly after a 5 hour delay the bus departed ferre hut in with no air conditioner which was broken and the emergency hatch open drive down the interstate is this what we paid money for this trip and you cant speak to some one really

I booked a trip from detroit to knoxville Tennessee for September 6th. We just got to Cincinnati and they said no driver until 9/7 @11:30 am!

This is unacceptable service! I can’t be stuck somewhere i no nooone and have no place to go! I have to be in knoxville for work. Now because of poor service I won’t make it! I need a refund or some accommodations for this! Unacceptable!

My greyhound bus arrived in Chicago at 6:15 am on 8/14/22. After 4.5 hours of a 4 3/4 hour layover, they announced they do not have a bus driver. They advised if anyone’s destination was Milwaukee, they could take another bus. That was my next stop but not my destination of Madison WI. They did not give a time they would have a bus driver for my original scheduled bus. So I took the Milwaukee bus, as it was closer to my destination. My sister was in the hospital and I needed to keep my scheduled arrival time to care for her child that night. I feel I did not get what I paid for…a full trip.

Avner N Sawyer, 1959 Dale Evans Way, Kingman AZ, 86409. I Left Phoenix, AZ At 9.3p am, July 15th, 2022, going to Kingman AZ thru Flagstaff. We stopped at Approx. 11.00 am outside of Flagstaff at a bus stop were the driver left the bus untinned with no type of security for his passengers. no camara to see what going on. Durin this time I was asleep minding my own business. when i was woke up with a large force in my face. This crazy man was in the isle punching like hell. I had been punched in the nose breaking it, and I was bleeding all over the place. Was afraid he may have a gun. This man was crazy. I have never seen this man before. I am 87 years old, traveling alone. I love traveling by bus, cannot travel anymore by myself. He [censored] arrested in Flagstaff for assault and was transported to jail where he is awaiting trial. I believe the bus line was in neglect and should be held accountable for their actions in this matter. They should step up and give something to offset for damages receive by the person assaulted. nose buster had to be reset, mental problems dreams, pain, and things that will never go away. You need better safety measures on your busses then you will have more seniors traveling with you. We need to feel saft when traveling with you. I hope I can get 50.000 to some of this to go away. At 87 my years are imited.

15 kids were traveling from LA, CA to Phoenix. AZ. They purchased tickets to travel Aug 7th at 8:30am. The bus never came. Greyhound told them a bus will take them at 2:30p. They waited and the bus did not show up either. They requested a refund and were told the tickets were non-refundable. How can that be? They were there and Greyhound failed to provide the service. The tickets were paid in cash, at $80 each for $1,200 total.

Tessie at [protected]

On 8/20th, the bus driver demanded my 88y/o mother who is vision impaired get off the bus after my 82y/o father had stepped off the bus to get her something to drink. Her English is very limited thus unable to speak for speak for herself. The bus driver then proceeded to leave while taking my parent’s luggage. They were left stranded in Baltimore, MD.

Im reaching out to as a last resort to assist in the search for everything I own that was lost/stolen by greyhound. When I say everything I mean all my clothes, shoes, sentimental items, jewelry the list goes on. I have researched and have been torched by greyhound as not one employee will help me locate my belongings! No one will answer the phone. This has been since December 7 2021. I am at the point with more than 50 emails, To all department I am at the point of hiring a lawyer and have all contacting all the news channels in my state and more stars if necessary. My whole life has vanished!

My trip began: 12/06/2021 Fort Lauderdale

NOTE I DO NOT HAVE A TAG NUMBER

THE FORT LAUDERDALE LOCATION WAS OUT IF TAGS

NO PEN WHEN I ASKED FOR ONE

THE CHECK KIOSK WAS DOWN PRINTER WAS NOT WORKING.

CREDIT CARD SERVICES WERE Down .

I WAS NOT OFFERED ANY NUMBER FOR MY TAGGED BAGS

THE EMPLOYE RUSHED ME ON THE BUS AND I TRUSTED WITH HIS HAND HELD PRINTER TAGS THAT HE WAS HELPING ME.

I WAS SET UP BY THE BUS DRIVER.

IN WHICH I WAS SITTING IN THE FRONT SEAT.

I asked several time after he announced that we can leave carry on baggage on the bus. Be back here 1:45 so we can reload. He watched me exit the bus leaving my carry on baggage in the seat I sat in.

He later told me they clean the bus and remove all belongings…and give us a new bus! The proof continues to build up.

I have been treated inhuman by greyhound employees

I have been hung up on you customer service agents

I have begged and pleaded with all customer service agents

There is not one employees or phone number provided that anyone will answer.

I’ve been reputed on numerous call to the customer ticket and price department These items are everything I own in the world

We had our Suisse exchange student from 30 years ago come visit us recently with her 2 boys. They left today on the Greyhound bus in Wenatchee. First off, the bus driver WAS SO rude to us! The boys jumped on the bus, there was no one around, and found their seats. She freaked out (after coming out awhile later) and told their mother and I that they needed to get out immediately while she looked at their tickets. No big deal, they got out. She was extremely rude and looked at their tickets and didn't say anything except, "That man was before you he gets to get on first". Then, when they stopped in Leavenworth, her youngest son was cold, they don't have A/C in Switzerland. She got off and the baggage door was open so she opened his suitcase and grabbed his sweater. The bus driver told her she could not do that. She said her son was cold and she was getting his sweater. She said she would call the police and my Suisse daughter told her to do it. The police came and she (buss driver) told them that her boys were not being good. The police walked onto the bus for confirmation and everyone told her they were fine and the driver was lying! The police told the bus driver that they are tourists and getting on a plane tomorrow so she had to take them. She made it clear to ALL of the people on the bus that they were late because of her. She finally made it to Seattle but will never ever use this service again!

Good afternoon my name is Javon Pinkney & I have a major issue with the bus service I purchased a ticket for 12:25pm here in Fredericksburg Schedule 3630 & I arrived at the station approximately around 12:15pm. I had to reschedule an trip because the has yet to arrive. I’ve already talked to an agent that deals with bookings over the phone & she told me the next available trip is August 11th. I am stranded here in Fredericksburg with no family or friends that live in the area. My destination is in Baltimore & i have to be at work in the morning in Baltimore. This is an inconvenience & I need some type of help immediately

I thought, I purchased bus tickets through Greyhound Lines website as I have done many times before. It turned out to be through a 3rd party vendor (Flixbus). The bus was two hours late, and we were stranded in an empty parking lot in an unfamiliar city. We ended up getting a hotel and purchasing another bus ticket (Greyhound Lines this time). The bus was supposed to leave at 1:30pm, and it ended up being 3 hours late. When it came time for us to board the bus, there were no seats available due to a wheelchair taking up 6 seats. The only solution, the Greyhound Lines Station had at this point was to put us on the next bus, in hopes that it was running on schedule. We finally made it back to Atlanta at 12am Monday morning.

As a paying customer, this was not acceptable customer service/operation in no shape or form. How does an established corporation allow a third-party vendor sale their product through their website? Why was it okay for seats to be sectioned off when the wheelchair could have been placed under the bus and the handicap customer be seated to the front of the bus as I have seen many times in the past?

Date of issues, August 7, 2022

Date of complaint, August 8, 2022

Bus #86931 tags- K100232 had no turn signal to indicate they needed to get over and as we were sitting directly beside them decided they needed to merge over. If we weren’t paying attention they definitely would’ve side swiped us and if the 18wheeler that was behind us was any closer they would’ve also been involved as we had to slam on breaks to not get hit by this bus. Choose better drivers because obviously the driver of this bus doesn’t pay attention to his surroundings.