The complaint has been investigated and
resolved to the customer's satisfactionResolved Greenway Vanlines — Scam and cheating
resolved to the customer's satisfaction
Greenway ripped us off on our move from Fort Lauderdale to Orlando. We were quoted a price of $650, and they charge hourly.
First we requested several times they be there between 8 and 9am we had to be out of our apartment and needed to be on the way to Orlando early. Every time they verified and said it would be no problem. However the driver didn't show up until 10:50 am.
When they did arrive we asked why someone elses items were in the truck and they commented those items were going to Texas at some point. They then took forever to load our 2 bedroom apartment. Finally at 2:15 they left and my husband and I finished cleaning and then left 40 minutes after them in our separate cars.
The drive is at most 40 minutes...The delivery truck didnt show up until 9:45pm; hours after we did. THey complained of traffic, well we took the same route went through the same traffic and I even stopped in Port St Lucie to drop my daughter off with friends (an additional 45 minutes for my trip). At 10pm they go over the details and say we have to pay first and we have to pay for gas. Gas was included and we explained this but they insisted and it was so late we couldn't call the office, and if we didn't pay they wouldn't unload our things.
Finally 11pm or so my husband goes to look at the truck to make sure before they leave ALL of our things are actually out of the truck, well low and behold; not only are our things gone but the things for 'Texas' have mysteriously come off the truck as well. The drivers quickly left.
All in all $1100 later we paid for them to drop off other peoples things while paying by the hour, the whole day took about 6 hours longer than it was supposed to AND we paid for gas.
I called Greenway today to complain and they listened and sounded concernced and said they would call me back...they have not yet...that was 8 hours ago.