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1.7 102 Reviews

Green Motion International Complaints Summary

17 Resolved
85 Unresolved
Our verdict: With Green Motion International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Green Motion International reviews & complaints 102

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10:35 pm EDT
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Green Motion International Rental car

I was forced to purchase insurance from them even though I had purchased insurance from Priceline. They charged $140. Since then, I’ve been charged $1450…. All of this after the rental was purchased on priceline. I called to get some answers and was told to call back at 11 when the manager will be there. I did , no answer

I don’t know what I’m being charged for . They won’t talk or send an email. This is fraud. I will file a complaint in the DA’s office.

Desired outcome: An apology and money back. I would appreciate a prompt response

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2:57 pm EDT

Green Motion International Green Motion Car Rental in Tampa, FL

I had a flight, hotel and car rental booked through Priceline. I unfurnished got Green Motion who took more than an hour and a half for their shuttle to occur me up. I watched people get charged outrageous fees. 1000.00 for going out of state, 20000.00 for insurance etc.. I got my car with somewhat less hassle. I had to pay and additional 126.00 got car insurance, $250 security hold and then I returned it a couple hours late and paid 65.00 for an extra day. This all in all wasn't the problem. When I returned it, they said everything was fine, released the 250.00 and then led than 24 hours later, before I got home, they charged my card an additional 489.00 for a windshield that was already cracked when I picked it up. This is fraud. They now won't answer me, I'm overdrawn on my account now. I did not damage the car, had insurance they charged me for, was cleared to leave. I have the signed paperwork. There is complaint after complaint on the BBB and other sites that they do this continuously. They need shut down

Desired outcome: My money back and hopefully someone takes this on as a class action lawsuit

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12:46 am EDT
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Green Motion International Green Motion

I am yet to receive my deposit (1500 Euro) after returning the vehicle. It was returned in Tirana on Tuesday 17th June after collection from Dubrovnik.

There is a 30 day return policy and I am now at 34 days with no customer service person reaching out apart from an automatic email of a case number.

First Name: Morgan

Last Name: Gibbons

Email: morgan.[protected]@gmail.com

Booking Reference / RA Number: 1V54-30Q8-INS

Country: Albania

Rental Branch: Dubrovnik

What would you like help with?: Deposit / Excess

Desired outcome: I would like my deposit to be returned.

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Is Green Motion International legit?

Our verdict: Complaints Board's detailed analysis reveals Green Motion International as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with Green Motion International, thereby safeguarding their personal and financial interests.

Green Motion International earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of Green Motion International shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 16% of 0 complaints being resolved, Green Motion International slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Green Motion International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Green Motion International. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Green Motion International has registered the domain name for greenmotion.com for more than one year, which may indicate stability and longevity.
  • Greenmotion.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Greenmotion.com you are considering visiting, which is associated with Green Motion International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for Green Motion International have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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1:20 pm EDT
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Green Motion International Non return of deposit

I booked and hired a car from Green Motion Manchester airport on the 17th April 2023. The car was returned two days later and it was given the all clear by a nice young man called Ritz. It is now 33 days later and the 1200gbp deposit is still outstanding on my credit card. The main office spin some tale about banks taking up to 30 days to refund. My credit card company says this is not true as reserved deposit are normally credited the same day. Green Motion manchestrr have not answered emails. The main office is now promising to escalate my complaint because it has gone 30 days. But they require up to 14 days before I can expect to hear from them. I have disputed the charge with my credit card company. How can a company hold on to a deposit for so long.?

Desired outcome: Refund of deposit and interest, apology and a review of practice.

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6:52 pm EST

Green Motion International Car Rental at Tampa, FL Airport

I secured, via Economy Booking, a daily rate of $18.00. Upon arrival, I presented my NY State Insurance Card, was told they required my Declaration page? State Farm e-mailed the same, then I was told Green Motion required $500,000 of insurance, yes, a half a million dollars. The additional charge was $30.00 per day! Also, they would not accept my personal SunPass, instead either paying $19.00 per day or avoiding toll roads.

If either additional fee, both seem exorbitant, had been referenced at the time I booked, I would have cancelled and booked with a "real" company, Avis, Hertz, Fox, Sixt, etc., as I had previously. The two customers, the one prior to me and the one after me, had similar issues. I don't expect Green Motion will be in business for long if they continue the bait and switch policy.

The car was great, a new Toyota, my rate went from $188 to $361

I filed a complaint with Economy Bookings, the declined to compensate me for their partners thievery

Desired outcome: I asked the booking agent, Economy Bookings, for some consideration, either full or partial refund of the additional charges or a credit for future use but they declined

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9:28 pm EDT
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Green Motion International Green Motion Rental Car Company, Tampa, Florida

Green Motion put a hold on my credit card of $1,000.00 on July 18, 2022. It is now October 19, 2022 and they still have not released the hold. For all intents and purposes, Green Motion has stolen $1,000.00 from me.

James Riddle

Card ending 2055

Auth only

Green Motion Tampa International Airport

[protected]

4502 West Martin Luther King Junior Boulevard, Tampa, FL

July 18, 2022 1:59 PM

Employee: [protected]

Subtotal $1,000.00

Total $1,000.00

James Riddle 2055

Txn Type: AUTHORIZEResponse: APPROVEDApproval Code: 08135PAuth Mode: ISSUERTxn ID: 718175937Type: CREDITCard Type: MASTERCARDBatch Number: 67Entry Mode: EMVAID: A0000000041010TVR: 0000008000IAD: 0110607001220000D30A00000000000000FFTSI: E800ATC: 00A4CVM Result: SignatureTC: 60AD872F219AFAC8UN: 556BC7D5ARC: 00

Desired outcome: Release the hold on my card and return the $1,000.00.

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4:04 am EDT

Green Motion International car rental

Hi.
I was reluctant to give them even one star. My advise to everyone who wants.. Sorry considers using this company please don't. The motto of green motion should be:
If you want to loose money use our company!
Ok now seriously their business is not renting cars but selling very expensive car insurances or if do not buy their insurance they will sell you very expensive car repairs i.e. For even a smallest scratch you can loose your 1200 euro! Deposit.
So it works like that:
You find them on the net and their rates are quite good comparing with others so you pay a deposit - hook #1
Then, 1 week before you pick up the car you pay the rest (automatically if you do not say nooo!)
Then you go to pick up the car and they... Surprise surprise - show you the price list they will charge you for the damaged car and... The jaw drops since for say 3mm small scratch you pay between 200 and 500 euro! Subject where the scratch is and what car you rent.
The price list is in fine print and 2 page long.
You will not find this list on line, no no - this list is their little secret.
Now hook #2 you want to thank them very much and go elsewhere but.. You are loosing all your money you paid for the entire rent period. So what to do? Buy their insurance that is equal to your rent (whole period) in may case my rent was 350 euro for 2 weeks rent and insurance... 280 euro. So, I did not take insurance. Few hour after I dropped my car at the airport sitting on my plane back home I got the email: " we found two scratches 3mm long on your roof and we charge you 750 euro - bang! And in the same time you see all your 1200 euro deposit taken from your credit card.
Luckily and I really say I was lucky I took photos of this place on the car when is was taking the car (the exact spot) and the scratch was already there.
After few months of threatening them etc they returned my deposit. So was it worth it? Definitely no
Stay away from them! I use car renting companies a lot in various countries but I have not seen this type of tactic before and the defect price list is a master stroke.

Cheers
Tom

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7:43 am EDT
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Green Motion International extra charge after car return

Sir/Madam

We rented our car from "Green Motion" at Edinburgh Airport in 23rd July and returned it in the 8th August.
Our invoice is IED-118798
Our booking number RES-509381.
Our CarFlexi e-Voucher CF5BD383
Our provider charged us an extra 125 GBP due to a minor scratch in the wheel alloy.

We have been told we should get a refund from CarFlexi after sending the invoice attached

Thank you,

Isy Borensztajn

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2:29 am EDT

Green Motion International total scam. untrusted company.

I have made a reservation for 8 days in Kos Airport, Greece. I made the booking at rentalcars.com . We received extremely poor service from the company in Kos Airport. I am most annoyed that we wasted a morning (and half a day of our vacation) arguing with the man at the front desk.

Unfortunately we did't have a credit card with us so according to their police we couldn't pay otherwise the deposit. However before us there was a British couple, who gave him a debit card for the deposit and he accepted it! (even if they say that is out of their terms and conditions.) We felt that he was making fun of us.

So at the desk office was an extremely rude man who did not gave us neither a refund of the 127euros we have paid online but also when we told him that we will rend another car for 160 euros but we will write a letter to the company about his indescribable behavior he said that he would give us the car with 15 euros/a day but since we will inform the company, we get it with 20 euros a day!
I find this unacceptable and impolite for any customer. As the most unacceptable behavior i have ever seen was your employ, he completely ruined our vacation and showed us how impolite and rude people can be just to make profit.
He was under a legal obligation to offer the new car at a certain price not tell us that he would give us the card 15 euros but because of writing a letter to the company, he would not make any discount and give us the car for 20 euros. And of course when we asked for the receipts of the two cars we paid, he told as that we would get it when we return the car. It was not a surprise that we NEVER GOT A RECEIPT for the 160 euros and 127 euros (rentalcars) we paid.

I would like to mention also that before and during the booking i was trying million times to call at their office in Kos island in the number it appears online +30 2242 051649 but it wasn't working.
So i could not get any direct information about their terms. This caused considerable disappointment and inconvenience and as a result I had to hire an alternative car. The above make me feel cautious about the quality of your service.

I informed the company and rentalcars as well in order to provide us a refund, at least an amount of the first car we paid online and never got they replied that it is my fault and they can not do anything. Terrible Staf. Minus 100 stars if possible. Worst car rental experience ever. I'll NEVER come close to doing business with Green Motion. I also found out that they are ranked as one of the WORST car rental companies. Be careful not to lure you with "cheap" prices. They will fraud you at the end by extra fees and any other extra charge.

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3:40 pm EDT

Green Motion International the company asked me to sign some extra docs like credit check additional to credit card.

Green motion/ Istanbul airport company ask me to sign some additional bill (Turkish style credit check which is very unprofessional) . Never faced a similar matter before. And they told me that they requested it from Turkish citizens. I did not agree with them and did not get the car. Unclear request. Please return my money back.Booking no CF2E7874

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6:24 am EDT
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Green Motion International 2 week car hire

Failure to refund Hoppa bus fare from Terminal to car hire site even though voucher says this will happen. First told ‘will be refunded at end of hire, keep receipts'. Why? Then told (at end of hire) ‘take pictures of receipts and email us'. WTF? Again why?

One agent in kiosk at 0830 hrs in the morning. Two more arrive while there so three in total. Let ONE agent ‘take a break' at a time!

Returned car one day early as so terrified by internet reports on this company. Sure enough, very minor scuffing of alloy wheel deemed worthy of £135 damage charge. Refused to let me take car back, car spirited away so could not take pictures. Or take car to someone who could buff the marks off alloy wheel and return the car following day to avoid the £135 charge. Seems the agents are incentivized to scalp people for ‘damage' the major car renters would ignore.

Car delivered dusty on outside. So difficult to see clearly what was ‘damaged' and what was not. Interior was clean. Scratches on drivers wing mirror: pointed out to agent: ‘oh, those are less than 25mm, so we ignore them'. Right, so they choose what to ignore and what to come down hard on.

Fuel tank was empty. I mean below warning light barely over the zero line, deep in the red marks territory. Meaning an obligatory detour to nearest garage. Fuel policy of ‘Return same to same' fair enough, but so dangerously low? Not worth the stress IMHO.

Do not hire from this company. Their rates are enticingly low for a reason. They WILL find a way to claw back and the fear of same is not worth the ‘saving'.

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Jonathan Withers
, US
Aug 15, 2019 7:39 pm EDT

I am having exactly the same issue with Green Motion about the refund for the shuttle to and from Heathrow Airport. It's been over a month now and I am following up one last time before I escalate the issue. Total scammers

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10:46 am EDT

Green Motion International charged twice for the same booking

I have booked a car for pickup on 22-5-2019 using Ryanair.Com. Booking number is GB594709470. I was charged CHF 53.94 by Ryanair on 20th May. When I went for collecting the car on 22nd May, the rental car model I have choosed FIAT 500 was not available. Booking agent has told me that the car doesn't have fuel in it. He offered me a free upgrade to a Honda Jazz. I took it reluctantly as I prefer a small car for ease of driving and parking purposes.
Today I have checked my credit card statement. GreenMotion has charged extra GBP 79.80 to my credit card account on 24th of May for no reason.
I would like a full refund of the same.

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8:23 am EDT
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Green Motion International misguided and mislead by store manager and the advisor

I booked a car using their website for 3 days (Fri-Sat-Sun) and paid 96 pounds with full insurance. On the collection day at Birmingham Airport branch, there was a warning regarding weather so I sent them an email inquiring that if I collect the car on Sat, Is there a possibility of a refund for 1 day (Friday only). My query was forwarded to the rental agents and they said I will be notified via email or call. Tried calling few time but no answer. So I went to collect the car on Friday evening.

Upon presenting the booking, I was told that my whole booking has been cancelled and processed for a refund as requested. I was baffled as I never asked for a refund I only inquire about the refund and refund was for 1 day only. I was never sent a notification or expected to be refunded. The advisor Katie and Store Manager Jordan assured me that the 96 pounds will be 100% refunded to my account within 14 days.

I needed the car so I made a new booking this time for 2 days (Sat and Sun). I asked for similar price and similar car I paid for my first booking but with additional driver this time. They upgraded the car with no extra charge and quoted me 125 pounds with full insurance. I took the car, used and return with no issue.

After 2 weeks I checked my statement, there was no refund for the 1st booking made. So I called customer service for a follow up. Customer service would take note and promise to get back to me but never. I emailed the customer service. After series of calls and emails, they told me that there is nothing to be refunded as the money from my 1st online booking (96 pounds) was used on my 2nd booking made in store. I was shocked as that was not as agreed by the Store Manager and the advisor. Customer service said that they cannot do anything what have been said in store. All they can see in their system is that the money from 1st booking was used in 2nd and as the 2nd booking was paid in store using chip and pin method, it automatically validates the sale and their terms and conditions. When I checked the rental agreement they did sneakly added the 1st booking voucher onto my 2nd booking and made me pay extra 125 pounds. So in total, I paid 221 pounds for 2 days. Unbelievable. Never using them again.

Completely misguided and mislead by the Store Manager Jordan and the Advisor Katie.

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7:31 am EST

Green Motion International unethical car hire company

Almost every Green Motion complaint on this website and on the many, many travel feedback sites, has to do with customers being accused of damage they know they didn't cause, and consequently having money deducted from their credit card - often before close of business on the same day.

From my experience and all the complaints I have read online, this seems to be Green Motion's general modus operandi:
You hire a car from Green Motion, they use fear tactics about the cost of damage to persuade you to take out additional insurance (my amount was £419); they also increase the fee they hold on your credit card (you have no idea what that fee is until they tell you after processing your hire agreement; you have no argument). Upon returning the car they invariably advise that you have caused damage. No amount of arguing will resolve this, but make no mistake - the full holding amount on your credit card will be withdrawn the very same day, regardless of the size of damage (my amount was £800 and I have seen complaints of much higher amounts). It appears that the majority of customers that fall victim to this unethical behaviour are overseas travellers, i.e. the return of the vehicle normally coincides with your return flight home - no time to stand and argue, and it's difficult to fight from your home country. I would go as far as to say that they bank on it.

The lesson I have learned? I will do a quick Google search on the car rental company - and it definitely won't be Green Motion ever again. Do a google search for Green Motion Complaints, or just Green Motion Comments - you will be shocked at the amount of complaints over a broad spectrum of websites - and as mentioned, most of the complaints are very similar in nature, i.e. you are accused of damaging the vehicle.

I believe the online third party companies are above board for the most part; in fact the company I used (Holidaycars.com) went above and beyond to resolve the issue from their side, without me asking them to. They offered and they delivered.

Green Motion have no intention of resolving my issue as they have told me so. In fact, I find it comical that under the comments with RESOLVED tags on this site, it is standard copy and paste from them, including the spelling mistake: "Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned."

QUESTIONS:
Why are almost all Green Motion's vehicles scratched and dented?
Why are they hiring vehicles out in this condition?
How many times do you think the same prior damage is being charged to unsuspecting customers?

The ANSWER is in their own words in writing to me:
"All of our vehicles are with us for a period of 6 months before they are returned to the manufacturer. ON return they must be presented in the showroom condition to which they arrived to us in. Therefore to prevent loss of use charges for a customer a location may decide to repair the vehicle at end of life just before its return to the manufacturer."

So there you have it. When you are told you have caused damaged and you know you haven't, there is a good possibility that you are a repeat payer of previous damage. Nice, profitable business for Green Motion - if that is what they are doing.

After my drama with Green Motion, I returned my rental early, prepared to take the loss of only having the vehicle for six of the 15 day hire, and went to Avis. Avis' vehicles are in pristine condition and the credit card holding fee seems to be a standard £200. No talk of additional insurance, no trick accusations of damage... It made me realise how truly unethical the behaviour from Green Motion appears to be.

Two very important newspaper articles that are well worth the read, that make you wish you had done your homework before renting from Green Motion:

https://www.thesun.co.uk/money/6639357/green-motion-banned-from-car-hire-comparison-website-due-to-flood-of-customer-complaints/

https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills

Good luck to anyone who hires from Green Motion, you have been warned by many, many dissatisfied customers.

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SrinivasaTh
, GB
May 31, 2019 10:50 am EDT

I have same experience with this car rental Company. For a small scratch on plastic Wheel trim they have charged me GBP 109/- I have a Photograph taken before and after. I could not see the scratch on the photo taken after. But the agent was saying it was there. He charged me GBP 109/- for a scratch. Very un-ethical Company.

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11:47 am EST
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Green Motion International car hire

I hired a car from their Heathrow branch in December after a flight. On arrival at their office the staff warned me that there were likely to be difficulties, and a submission of a damage report if I returned the car before their 6am opening. At drop off, at 6am there were no staff present so I left for my flight. There had been no damage on the car. As the staff had predicted, a full damage report came in the following day.

Green Motion failed to provide accurate photographic evidence of the actual car that I had hired showing damage. Instead, they continued to send the same photographs of a car of the same colour with what appeared to be a scratch. For this they withheld the entire £1, 205.00 deposit held on my credit card. Despite numerous attempts for irrefutable evidence, they sent a photograph of a man smiling from the passenger seat.

The CEO of Green Motion apologized for their mistreatment and suggested recourse to various departments. However this failed. We ended up going around in circles with my requests for proof of damage to the actual car that I had hired falling on deaf ears. They have now closed the case and kept my deposit. I have always taken out separate insurance cover for these kinds of eventualities, but unfortunately there are no insurance companies that cover Green Motion due to their appalling record on false and exaggerated claims.

I also attempted to seek help through Holiday Autos who brokered the hire. However as a 3rd party they were unable to help.

Green Motion relies on extremely low rental charges to pull in customers but (as documented online) claims false & / or exaggerated damage to their vehicles, especially when they know that the customer is at an airport about to fly away. They are aware that once abroad, the customer is helpless. Combined with the knowledge that there was no damage to my hire car, the large sum involved, and in light of previously publicized reports, I felt obliged to report their actions to the Police. I have recently been contacted by the Victim Support charity offering assistance in this matter. I advise everybody to report all fraudulent activity to the police to prevent this becoming accepted business practice.

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5:24 am EST
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Green Motion International car hire

Agreement # RNP00002365
Date 22/11/18

I hired a car from Green Motion Poznan Airport, and have been charged excessively (910 Euros) for 2 very minor marks on the car, which could of already been there when I rented the car.
The Original picture from before I hired the car were taken from distance, compared to the picture of the damages which have been taken from close up. If the same photo would be taken I'm sure the minor marks would not be visible.
I have not even been given an Invoice for the repairs they say are required.

From: Green Motion Baltics
Date: 22 November 2018 at 14:41:35 GMT
To: ADAM BARRETT
Subject: Fwd: [#120761]
Reply-To: Green Motion Baltics

Dear Mr. Barrett,

Firstly, we would like to thank you for choosing Green Motion for your rental needs. We hope that you had a great rental experience with us.
Unfortunately, I am writing to inform you that after we have inspected the vehicle we have noticed a discrepancy between the Vehicle Condition Report and damage that has been noted by our staff. As per our Terms & Conditions we are sending you this notification at the end of your rental to inform you that we may charge you for these damages as well as for not returning the car clean:

Rear doors - 180 EUR
Front Windshield - 656, 94 EUR
Administration Fee - 73, 80 EUR

Total - 910, 74 EUR

Currently, our vehicle inspection team are investigating this discrepancy to ensure that this is a new damage before taking any further action. At this point, you do not need to do anything, but if you wish to send us any photos you may have taken of the vehicle at the beginning or end of your rental, or any documentation that you feel is relevant, this may speed up our investigation.
Our team will be in touch with you within 14 days from this email to confirm if any charges will be made. If you do not hear from us by this point, please contact us at [protected]@cs.greenmotion.com.
We sincerely appreciate your patience and understanding in this matter.

Kind regards,
Daniel
Customer service
GreenMotion Poznań

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11:50 pm EST

Green Motion International car rental iceland

In October 2018, we rented a 2017 Jeep from Green Motion Iceland for two weeks. After the first week, the car failed us.

See our video that shows our nightmare with this car:
https://vimeo.com/298103925

We had two major problems, both, as of the end of November, unresolved.

The tires had no tread; well below legal tread depth, leaving us in an early October snowstorm in Northern Iceland. ( see video).

The car had a recurrent electrical problem; we had intermittent shutdowns where the car would not start for 15, 20 sometimes 30 minutes. On one occasion, it failed entirely, in rain storm... I phoned Green Motion Reykjavik help line. They immediately contacted a local service agent; they sent a car service truck. They started the car.

The bill for the start was $408. We were charged on our Visa.

Green Motion insisted it was our fault and refused to pay. We had left the car for 15 minutes, leaving it exactly in the same way that we had every other "tourist stop", all electrical shut down.

I have all the supporting details and information proving that the car problem was not our fault. The VIDEO illustrates how bad the situation was from day to day.

I have tried unsuccessfully three times to contact directly the manager of Green MOtion in Greenland - and have received NO RESPONSE.

PLEASE, if Green Motion has a manager ( anywhere) who cares about customer service and is willing to communicate with me, I would be most appreciative!

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9:42 am EST
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Green Motion International car hire

I used Green Motion in April of this year. I stupidly forgot to pay the Dartford charge and got a letter (which was sent bang on the post two week date which means the cost is higher) notifying me that £80 had been charged to the credit card I gave you at the time of booking. I thought I was paying the fee for you covering the penalty charge and then VAT on top.
Shock horror when I received another penalty letter direct to my address for me to actually arrange the fee and pay myself- I paid you £80 for the honour of forwarding me the penalty charge letter, which in itself is a disgrace.
I have no idea why I didn't learn my lesson from using them previously and how awful their customer service is. Fast forward to today, after renting a car for the period of Saturday 10th November - Monday 12th November (today).

I had absolutely no worries dropping the car off, as I had taken good care of it whilst it was in my possession, even making sure that the tank was exactly ¼ full of petrol (as it was when I picked it up).

Imagine my shock when a member of staff for Green Motion pointed out a minor scuff on the wheel, claiming I had ‘damaged' the car and that it would cost £135 to fix.

I have attached photos.

There are so many problems I have with this.

The scuff is SO minor that neither I, or the gentleman that showed me round the car at the time of picking the car up, would have been able to actually see this.
The scuff was not made be me. Fresh scuffs are white, this one is wear and tear that were made previously.
I stupidly (again, not having learnt my lesson from you previously) did not take pictures at the time of picking up, as again, the gentleman showing me round was quite reassuring as to how anything minor would not be a problem.
There is a white sticker next to said ‘scuff' which alerts my suspicions, particularly as the gentleman who marked the scuff went directly to it on checking the vehicle on return. Why is that random sticker there I wonder?
When I refused to pay £135 which essentially is paying for a polish of the ‘scuff' before handing over to another unsuspecting victim, the gentleman behind the counter threatened me with my £1200 deposit, stating that it was ok as they had that there they could keep if I wouldn't pay that charge. Obviously I paid the £135 after being threatened with having £1200 taken off my credit card for a mark I did not make.
When bursting into furious tears, staff seemed nonplussed, stating that my insurer ‘would pay for it anyway', which is rich as the cost of excess and hassle for me to go through my third party insurer renders these reassurances as pointless and nothing but absolute fluff.

I am furious. This is absolute daylight robbery, and having googled Green Motion it seems I'm not the only person that has been unlucky enough to fall into your prey.

Don't get me wrong, I would understand if I had actually caused damage to the vehicle, but seeing as I haven't, I find it shockingly poor customer service.

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4:26 pm EDT
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Green Motion International nobody was there at the car rental

Zero, null. Unacceptable experience. Non-serious company: I arrived in Venice and I rented a car at Green Motion Venezia Airport through rentalcars.com. However nobody was there, it was a Sunday. I tried to call them during 30 minutes, I went to their address, everything was closed. I was furious, because this is so much non professional. I called Rentalcars.com, which continued to try to call them... without answers. I have to say that rentalcars.com handled the case quite well, and their were able to handle with my unhappiness. The Green Motion company should be punished. I hope that rentalcars will remove them in their list of car rental companies.

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6:39 am EDT
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Green Motion International fd18 fyh liverpool

I have just returned from returning a car to your Liverpool office. To put it mildly, I am fuming.

Your operative checked the vehicle and advised me that there were two scuffs on the wheels. I was shocked, I had taken great care of the car.

When I checked, there were slight scuffs on the wheel, photos attached, but they could have been there before as I would never think of considering this anything other than usual wear and tear.

Amazingly, he knew how much it would be to fix and charged me £285. Surely, you would need a mechanic to do this? His attitude was surly and he refused to give me his full name, he only offered Shoaib. Not sure what he thought he had to hide but your staff should have name badges on.

It so happens that I have come across this operative before. In July, I hired a car to take my wife away for a few nights. I took the documentation it specified on the car rentals app but didn't have my passport. I accept that Greenmotion separately request this so was talking to my wife when...This operative offered me the car anyway provided I bought insurance. As it was our wedding anniversary, I just paid.

One can only presume that your operative's bump up their money by this sort of profiteering. You can see the marks, that is what happens when you tuck a car in so it is not hit on the outside.

Your reputation has taken a real battering in the press and I am ready to add to it. I expect a refund of the money and a letter of explanation with in the next two weeks or I will refer the matter to my solicitor and the local and national press. I will also contact carrentals and urge them to remove you from their comparison app.

To say I am angry does not even come close. This sort of blatant exploitation of the general public ruins the reputation of the whole car rental business.

Regards,

William Noon

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