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1.7 102 Reviews

Green Motion International Complaints Summary

17 Resolved
85 Unresolved
Our verdict: With Green Motion International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Green Motion International reviews & complaints 102

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5:43 am EDT

Green Motion International car hire (katowice airport / poland)

Hi there,

I have a problem with Greenmotion Car rental service in Poland/Katowice and would like to raise an official complain.

I received an email (please see attached picture) saying that they will pay back my deposit, however it's already two weeks and I haven't get my money back.

I've emailed them but no response, very unprofessional!

My details:
Bartosz Slonski de Ostoja
14 Meopham Road
CR4 1BG, UK
tel +44 (0)[protected]

Please help me with the issues.

Regards,
Bartosz

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6:38 pm EDT

Green Motion International violation charges

Green Motion International is the worse company to get a rental car. They charge my credit card for a toll violation. I reviewed my travel plans and noticed that I did not have the car in my possession at the time the violation occurred, but I was charged for the violation. I tried to call customer service several times, but no one picked up the phone. I googled the vendor and I found a phone number for corporate, but I noticed that the number was a long distance which created another problem. I tried several more days to call customer service, but no one picked up the phone, so I decided to call corporate. I spoke to someone in corporate that transferred me to customer service. I explained the error and I informed them that this was a long distance phone call, but they seem unconcerned. Green Motion indicated they would investigate and return my call, but it been two weeks and no one called me back. I'm now responsible for a toll violation that belongs to someone else and long distance charges that are more than the toll violation.

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Update by Bday
Oct 15, 2018 6:39 pm EDT

Green Motion International is the worse company to get a rental car. They charge my credit card for a toll violation. I reviewed my travel plans and noticed that I did not have the car in my possession at the time the violation occurred, but I was charged for the violation. I tried to call customer service several times, but no one picked up the phone. I googled the vendor and I found a phone number for corporate, but I noticed that the number was a long distance which created another problem. I tried several more days to call customer service, but no one picked up the phone, so I decided to call corporate. I spoke to someone in corporate that transferred me to customer service. I explained the error and I informed them that this was a long distance phone call, but they seem unconcerned. Green Motion indicated they would investigate and return my call, but it been two weeks and no one called me back. I'm now responsible for a toll violation that belongs to someone else and long distance charges that are more than the toll violation.

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7:13 am EDT
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Green Motion International car hire reg no : lj18 voa

Hello Team,

From the beginning of our Car booking I was asking you for 46 days - ends 3rd November.
(Dealing with Green motion people, Birmingham Airport branch: Imran / Oliver)

BUT they said - they can only do 28 days max and then will extend it for us. (This is the clear talk we did).

Now, today when I called Green motion office number (Tel. [protected]) for extending Car: they said you need to return this, it's on HOLD.

This is worst communication/ customer service I can see.

They have to offer some solution here please?
I am not free going on working day for returning cars.

If they want to change car:
Please collect current car and Drop new 7 seater at our home.
And also provide me a new & more competitive quote.

Thank you
Kandarp
Coventry, UK

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2:07 pm EDT

Green Motion International car rental

Dear Scam Artists,

You made my visit to Latvia a negative experience. I had hoped that returning the car to you would be the last time I would have to deal with your evil company. I should have realised you would try to steal more money. I will be blocking my bank account from you going forwards so you cannot steal anything more from me and will be advising my sister to do the same.

I wish you and all your fellow scam artists ill health and hope that the horrid experience you give to others get returned to you ten fold.

Best regards,

Victim

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1:35 pm EDT

Green Motion International cleaning charge 1100 euro, completely insane.

My booking was done for 9 days and car was returned without a scratch or damage. My booking booking - Ref: [protected]. The person checked the car and returned my deposit when I returned the car. There was no issue till then. One day later on 2nd Oct I receive a invoice of 1100 euro for car cleaning stating that there was a vomit smell in the car and the car was dirty.

First of all, when I returned the car why I was not told this. The car was completely clean and even if there was some smell why I was not told while returning the car. There was a baby in the car so may be there can be milk smell but there was no vomit and the car was completely clean. Without any discussion how can you charge for 1100 euro even if the car was not clean. I will be taking a legal action against the car company if this doesn't get resolved.

I would request the company to check the matter and think from customer perfective. This kind of service is completely unacceptable.

I hope this gets resolved in right manner.

Regards,
Anandam

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3:31 am EDT
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Green Motion International unfair charge

I received the car with damages in 3 tires. When I return the car on 19 September 2018 they said there is new damage in already damaged tire. I said I didn't do anythink but of course I couldn't prove it, because I didn't take picture while I receive the car. Actualy even if would get the picture how I will prove already damaged car damaged again? receiver said I have to sign the fiorm and if I want I can write the "I do not damage, I don't agree with it". He said custome service will rewiev and inform me by mail. But until now nobody contackt with me or informe me either by mail or telephone or message.. I checked my credit card and I realised that green motoın charged me on 19 sep (same day I return) 583, 28 USD without asking or informe or get confirme from me.. I am so angry and dissapointed..
I am waiting frist of all an explanatıon, with apoligize secondly money back immedeately..
thanks,
Sevil Fesli

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10:11 am EDT
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Green Motion International refunding for a charge

i just got charged $107 from you guys. I called the green motion number and the person told me it was a "parking violation". I rented a car from you guys from July 22 to July 28 and I received a car with expired tags. Being that you are a rental place I never thought to look at the tags, you guys should be able to take care of that before handing out cars.

Anyway, I went to biscayne bay and parked the car, paid for parking and went on. When I came back there was a ticket on the window so I was confused because I still had time left for parking. When I looked and read the ticket it said "expired tags". When I returned the vehicle, I specifically told the guy who checked me out about the ticket and gave it to him and he said not to worry that they will take care of it. Now 2 months later I'm being charged?

I called 3 Times now and spoke to different people and nobody can seem to help. One of the guys told me that if I ask for the manager she would just say "handle it yourself because I don't have time for that" what kind of business is this? And I don't understand why I would need to contact the police for a copy of the ticket. YOUR COMPANY GAVE US EXPIRED TAGS! I don't even have the information from the car and he wants me to call the police? This is a inconvenience to us being that we are getting charged because the man that checked us out FORGOT to make a note stating that we shouldn't get charged for the ticket, since that's what he said he would do.

This is RIDICULOUS! First of all, it was not my fault and now they are telling me it's a parking violation? And second, it wasn't even taken care of when they said it would? I want a copy of that ticket and I want my money back! So please, contact me as soon as possible.

Thank you,
Analia Ayala
[protected]@gmail.com

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5:34 am EDT
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Green Motion International green motion car hire warsaw modlin

We have hired a little car for couple days from Warsaw Modlin airport, just to get us to destination and back to airport. This was much cheaper than having someone to pick us up. Some £30 for couple days - fab! And the strap line says the car rental that doesn't cost the earth. Great! I can tell you now - it's the MOST EXPENSIVE car rental in the world! Here's why. We picked up the car late evening, the weather was quite bad so the nice chap in the office said oh don't worry you can report any other unreported damages tomorrow when it's light, as we won't see anything now. Ok, fine. So we got to the destination, checked the car in the morning. Nothing new to report. Didn't use the car much during our stay as there was no need. We returned the car, again in the evening and in the rain. The young guy serving us said I'll take you now to the airport (as they are about 3km away from airport). Ok, fine. And then he said, little hesitant, oh actually we will go in a different car (which was same colour and same make as ours) in case there are any damages, so it doesn't look like I've done them. Fine. Then he said they will check for damages the next day (Saturday), but it might take up till 4pm as they are very busy. We agreed, he sounded so genuine. And here they had us! The next day we received an email with the damages (scratches to roof and side) that apprently we have done and the bill for nearly £1000! Tell you, these scratches were not there 1 million %! And how the hell do you make a scratch on the roof? It looked like it's been keyed! Anyway, we rewinded to the day we hired the car and remembered they were trying to sell us the extra insurance for any damages, which we declined as we have our own 3rd party insurance. So the day after we returned the car, they have sent us a video of the damages to even show the registration plates, as I've seen reports on here since that they photographed different cars (shame I didn't read reviews before renting). However on that video we can't see the minor scratches (because they are so minor apparently), but the car on report is absolutely dotted with them, but the chap said I assure you they are very minor. So we believed... I can tell you now, Green Motion are SCAMMERS and FRAUDSTERS! They charged our card and are sitting happy in their little porter cabin office laughing at another scammed customer. Now reading all reviews and articles by the Guardian (from 27th June 2018) and they mention search engines like holiday autos end few others car hire search engines removed them from their websites for the same reason - SCAM! Their ethic is absolutely disgusting! We hire cars very often, probably every other week when we travel for business, and this is the first time this happened to us! Now we've learned, unfortunately the hard way, that this rental was too cheap to be true. So please AVOID THEM AT ALL COST! Otherwise it will cost you the earth!

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3:05 pm EDT

Green Motion International rental car

We booked our vehicle via www.Discoverhire.com with Green Motion in Rhodes.

The booking confirmation as confirmed by the booking voucher we were sent, confirmed pick up and drop off at Rhodes Port via a shuttle service.

Pick up was on 30 July and we specifically requested a drop off at Rhodes Port at 8am (which is confirmed by the booking voucher) as we had to catch our ferry at 8:30am. The booking voucher states drop off, 8am Rhodes Port, shuttle service.

When we arrived at Rhodes Port on 30 July, no one was there to pick us up to take us to the rental office. We activated our international roaming on our phone and were forced to contact Green Motion. We waited an hour to be picked up.

When we arrived at the rental office, we confirmed drop off via shuttle at Rhodes Port at 8am on 3 August as we had a ferry to catch at 8:30am. We were told by the agent that this would not be possible as we would need to be at the office location by at least 7:30am to make it to the port at 8am, and this would mean someone would need to wake up earlier to take us via shuttle and that they were not willing to do this. We argued that it was confirmed in the booking voucher that we would be dropped off at 8am via shuttle which obviously would include travel time from the rental office to ensure arrival at the port at 8am.

We were told that this was not possible and that we could either drop the vehicle off at 7:30am at the rental office and pay for a taxi to the port (about €30), or we could drive the car to the Port ourselves at 8am and that we would be charged €25 collection fee from Rhodes Port to do so.

I argued that this was not what was confirmed from the booking voucher and we were told to "take it or leave it" but that to cancel the booking, we would be charged a late cancellation fee in excess of €50.

We had no other choice to pay the additional amount, and I was confident that we were being ripped off, however I was equally confident that our situation would be taken seriously by Green Motion customer service and DiscoverHire.

Boy were we wrong! Both companies backed eachother and provided false information about the discussions that took place. They claimed that I had specifically requested to drive the car to the port and even claimed that the booking voucher did not confirm the drop off time or location and that this is something that is regularly confirmed at the time of picking up the vehicle. When I pointed out that this was incorrect, Green Motion and DiscoverHire changed their tactics and confirmed that the shuttle service was operating normally at 8am and that I did not allow myself enough time to get to the port and this was my responsibility. They completely ignored the fact that the drop off time and location is confirmed on the booking voucher as 8am at Rhodes Port and that this would necessarily mean we would need to be at the rental office by at least 7:30am.

I will now be submitting my claim for fraudulent charges to my bank who will undoubtedly consider the additonal charges to be fraudulent in the circumstances, especially considering that we were cornered with no option but to cancel the booking at a cost of €50+ or pay for a taxi ourselves.

I even filled the tank up to the brim (as a loyal and honest customer) at a cost of €65 just prior to dropping the vehicle off and I was still treated this way.

What a diagusting company! Shocking customer service at every turn and collusion between the agent and third party booking agent DiscoverHire.com.

I'm going to enjoy seeing the outcome of my bank's investigation into the matter if you are unable to refund the €25.

Booking ref: [#100830] Re: BOOKING VOUCHER No. DC-397756 (pick-up on 30 July 2018) - [VVM-RXTHD-157]

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10:05 am EDT
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Green Motion International car rental poland scam

> Hello,

> during my recent visit to Poland i have rented a car from Green Motion in Poznan. The whole experiance started very negative when I went to pick up the car and the reception person kept answering my every question with "we recommend to purchase our extended insurance". When i provided my credit card they again said we don't accept this form of payment UNLESS you purchase extended insurance! I found that very strange! Same thing happened to a family who was standing next to me trying to rent a car as well. I have been renting cars from all types of companies in the past and this was very disturbing. It was like we could not get an answer regarding "what happen when you return car late, accidents etc" always saying "we recommend our insurance". I told them that i have my own insurance and i am not interested so then they said worst case scenario if the car gets totalled it would be 1000 Euro. When we finally went to get the car from the parking lot, the car was pretty dirty on the inside and had marks on the inside of driver doors. When i pointed that out, i was informed that the inside of the car doesn't matter and they care only about the outside. Then we did an inspection of an outside, the car had fairly large scratches with paint missing on one side of the back bumper and couple small pain chips on the body that the guy marked off.
> I declined the 18Euro car wash charge that they would charge me to return dirty car.
> Today i went to return the car as was stated in my paperwork. I returned with as much gas as indicated and washed the car prior to driving to the airport/car return. When the guy came out to do final inspection he stated that the car isn't washed. When i said i just came from car wash he said i should have used a car wash at the airport. This is unbelievable! For a traveling person to know where is car wash by the airport is ridiculous. At this point i found that totally insane. If there was any dust on the car from driving 3 km from car wash to car return I would say thats normal. Never had anybody say to wash a car at the airport! After that the guy told me that there is hairline scratch on the bottom of passenger door and he will mark that. He then proceed to whipping his shirt/ sweatshirt all over the car door and told me there is a hairline scratch. I have rented car hundreds of times but i have never seen anything like this. I told him that when i picked up the car i could never possibly see anything that small and i have never came across a company to wipe their clothes on the car. As far as i am concerned he could put that scratch with his shirt button etc. but the scratch was so small and insignificant that almost invisible to a naked eye without crawling on the floor. I understand there are rules for scratches, dents and dings but this is totally a scam. This person informed me that he will charge me over 700 Euro for the scratches. Again was one scratch and then of a sudden he marked more by the time we got back to the office once i refused to sign off.
> Not only the guys are unbelievably rude and unprofessional but they do not provide any information regarding the cars and all they try to do is sell insurance. I believe i got totally ripped off and not only i will dispute any charges with my bank but i will report them everywhere i possibly can. I rented a car to drive, not to put on display. I appreciate your help in this matter .

> Thanks!

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10:53 am EDT
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Green Motion International car rental

Paid in full to collect 2 cars from Aktio airport Sunday 24th June. On arrival at the car hire desk my 2 sons presented the vouchers JIG-[protected] and JIG-[protected].
The smaller car was handed over to a non named main driver Edward Jephson who took off with his fiancee and my husband who is terminally ill with cancer as they wanted to get to the villa asp. The second larger car had the named driver of my other son Julian who unfortunately forgot to take his credit cards and indeed his entire wallet!
The smaller car was for me and my husband but incorrectly given to Edward who produced his credit card so was non the wiser that he shouldn't have been given the car.
I was made to pass over 325 euros in cash (initially without a receipt or it was to be 480 euros)otherwise the very vicious lady on the desk at the time refused to allow me to take the car as I wasn't the main driver. I said of course I wasn't as I was on the other car that she and her colleague let my son Edward take in error. She suggested that I ask for Edward to return with the smaller car by which time he was already half way to the villa having been gone some 30-40 minutes ahead of me with my very ill husband. This was likely to be our last family holiday abroad. I had my husband's medication on me as we were supposed to have gone in the small car together but I stayed on to help resolve the issue with Julian who hadn't brought his credit cards etc. It didn't occur to me for one moment that having made an error on their part and given my car to Edward that she would flatly refused to allow me to take the bigger car although i had actually paid for it myself in the UK and obviously couldn't myself down as a main driver for both cars. I pleased with the lady and told her I needed to get to my husband with his morphine etc. but it completely fell on deaf ears. I have to say my behaviour wasn't great as I was so distressed knowing I had to get to my husband with the morphine. Naturally I thought I would almost be behind the other car.
Anyway someone did try to mitigate this loss of money and I was told that upon arrival at the airport providing that there was no damage to the car my 325 euros would be returned. Having parted with the money in cash I was conveniently handed a receipt on returning the cars to the airport! How convenient was that? This lady isn't playing fair in my opinion.
It really upset me so badly and took me a few days to get over it as I felt thoroughly badly treated by this dreadful woman.
I have all the paperwork should you require it.
I would appreciate a response as soon as convenient.
Curiously enough I live in Lidlington, not far from your main office!

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8:34 am EDT
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Green Motion International car rental

I returned a car and they found a small mark on the windshield. It is not a crack, it is not a hole, it is just a stain literally smaller than 2mm.

I was charged EUR 155 for that. If you look Google reviews, Tripadvisor and Trust Pilot, your will figure out that they run a professional scam scheme. It happens everyday. Avoid at all costs.

It is impressive that nobody never tried to stop them.

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12:34 pm EDT
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Green Motion International car rental - london gatwick

In early March I booked a rental car through Green Motion (Gatwick) and paid them a non-refundable deposit (equivalent to more than one day of the fourteen day rental). The booking was from noon to noon but, when I turned up to collect the car (at 4pm) I was told that I was a "no show" as I was more than two hours late.

In order to get a car I had to pay an additional £193.20 for an "upgrade" as they claimed they had no more small cars left, my reserved one having been taken by another customer. They pointed out the "two hour rule" on page six of the eight pages of small print at the back of the rental agreement.

My contention is that, since I had paid a non-refundable deposit for more than the first day of rental they should have, at least, held the booking for me until the close of business that day.

In addition, the risk of losing the booking for a "late show" should be spelt out in the main conditions on the first page of the Agreement, not tucked away in small print on page six of eight. None of the other major car rental companies has such a tight restriction and, by hiding this "abnormal condition" away, Green Motion are using it as a way to extract penalties from unsuspecting people.

This experience has been bad enough for me - a Brit with English as my first language - but imagine what it must be like for a typical car renter at Gatwick - most likely from overseas with little or no English, having to fight for their rights from outside the UK. Their only real option is not to bother - which I suspect is what Green Motion is relying on happening.

To expect someone for whom English is not their first language to wade through, and understand, terms and conditions running to eight pages of small print is unreasonable. There needs to be much tighter standards for these cowboys, and for there to be an easy way to register complaints when situations such as this arise, which they seem to do so with amazing regularity with Green Motion.

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6:24 am EDT
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Green Motion International car rental

Hello,

I apologize if I'm posting this twice but I don't think the first one submitted properly.

No one from Green Motion has yet to respond to me despite my immediately telling agents that I would like make a formal complaint about this.

I was given a car that was not properly inspected prior to me getting it. It was 60 miles past it's service due according to the dashboard and had a tire that was low on air. When I returned the car I was told that the tire was low on air due to damage I incurred. This is absolutely NOT correct. If the car had been properly inspected prior to being loaned this would not have occurred. I told the agents when I returned the car as I felt that this was an obvious safety concern and was told someone would be in contact with me to discuss. I received a notification telling me I was being charged and making no mention to my requested dispute at all. I have responded to the email twice as it notes to do at the bottom and have received no answers. I upgraded my car at the last minute and therefore I believe I was given a car that was not properly inspected as a result.

When I returned the car I immediately informed the agent of my concerns as I had spent the entire time I had it feeling quite concerned about it's condition as it had clearly not been properly inspected.in hindsight, I should have returned back immediately, but in getting familiar with a car that was new to me, on new roads and in a new city, I made the mistake of not doing so. However, regardless of this fact, I was loaned a car that was not serviced or inspected prior to my receiving it and I am now being charged an excessive amount as a result.

To top it off, I have received absolutely no acknowledgment of my concerns from Green Motion at all.

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9:14 am EDT
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Green Motion International car hire / service

rental agreement RGW107912 period from 8thJune to the 12th June Booking no RES00247077 location Gatwick airport industrial estate
I waited over 30mins for the courtesy bus and on arrival at the booking hut there was a long wait to pick up my car, over an hour in total, The car i ordered was not available even though i pre booked, there seemed very few cars available on site . I was given an upgrade but was quoted 2500.00£ to pay as excess from my account to reduce this to 400£ i had to pay a further 17£ per day approx on top of the rental price .
The car was not ready it needed cleaning but because i was already nearly 2 hours late for my meeting i checked over the car with Michelle and was pointed out the slight scratches etc but the car was very dirty and i couldn't see any major signs of damage such a big dents scratches etc .On my eventual return home very late at night i noticed a damaged wing mirror which wasn't pointed out to me but was marked on the paperwork as a scratch although it was an actual broken plastic light trim on the wing mirror .On my return having hardly used the car i filled it to the brim with fuel which was more than it had when i picked it up . I was then told very rudely that i had damaged the car by the returns member of staff, he pointed out a tiny small impression ( not a dent ) which was probably at some time done by another car door opening onto the rear door of the hire car . i was told i would have to pay for this which i refused to do . My argument is that the mark was so small i couldn't have seen it if the car was so dirty when i picked it up and it was barely visible to the human eye .it was probably done before i picked the car up on site of by the previous hire-er.
Apart for Michelle who works in the office i found all of the other staff i dealt with rude and abrupt . I think the practice of charging such high excess fees unbelievable something ive notice other customers complaining about on the past numerous occasions that i have used your hire company .I think more time should be spent on customer service explaining why there were long delays and lack of cars rather than the lengthy process of trying to upsell insurance, car excess and mileage .
I travel too and from Spain on a regular basis on business and always hire a car usually Green Motion but i doubt very much if i will use you again or recommend you to any of my customers .

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Green Motion International car hire

Hello, i'm very disappointed with the bristol branch and have rented many times and recommended, but won't ever again. I contacted bristol in a very stressful situation about my car hire as my flight had been delayed. I sent them an email to let them know I had been delayed with ryan air and they told me rudely if I didn't get to them by midnight i'd have to pay an extra £70 I tried to call them from the plane several times on the 24 hr abroad number and it rang and then kept being cut off. I was very stressed and frustrated and then emailed to cancel as I wasn't getting any reply by phone or email. Then my daughter called them and they very rudely told her i'd cancelled, but to call them, again no response... I emailed confirming I would keep the booking to be collected upon landing for £70 and was told there would be no one to collect me... Disgusting behaviour and now they won't refund my car hire. Dreadful company.
Email [protected]@yahoo.com

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2:41 pm EDT
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Green Motion International huge unlawful charge for minor damages

We rented vw transporter at green motion gatwick for 14 days. Booking ref. Wos-[protected].

When we got the car back to the rental station on 13th may 2018 the man from green motion (hereinafter gm) checked the car and said he found damages: scuffs of both mirrors, a small chip on the wheel rim and scuffs on the body of a car. I do agree with the wheel damage (just with fact of a damage not with amount of money gm charged for it) but all the rest including mirrors were just minor scuffs that could be easily polished at any service station. They were not scratches, one could feel smooth surface when touching it with finger nail. So it only needed some polishing.

When I got home I found that gm charged us £1, 303.20. I was shocked by this sum because damages caused were very far from the amount of money they charged.

When we were returning the car I made a few photos of scuffs and rim damage. Find them attached. I also attach a vehicle condition report and a screenshot of a letter I received from gm explaining all the charges they made. It's obvious that sum of money they charged is an absolute nonsense. £158.40 for each mirror, £788.40 for a wheel and £356.40 for mouldings.

As for the wheel they even made a mistake about its size. They charged as 19"or bigger but in fact it was 16". You can see it clearly on my photos. A new 16" in uk costs about 130£ and they charged £788.40 without providing any legal document as a proof of this price.

When they mention mouldings I don't know what they mean because there were no mouldings on this vehicle.

I asked them for invoice from a service company as a proof of works made to polish the car and repair the wheel. But they don't seem to care answering these kinds of lawful requests from a customer.

This is a public demand for green motion to make a refund for unlawful charge. There is no way I will leave this situation as it is and will take all possible legal actions to protect my rights.

Natalia kublitckaia

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Green Motion International green motion booking number [protected]

Doc: dc/law ejc cork 345654.

Green motion booking number [protected]

I am writing this email to inform you I will not rest until I am suitably compensated for the suffering the staff at green motion car rental in gatwick airport caused me and my family.

Here is a summery of horrible scam that transpired.

First of all we had to wait over an hour to be collected from the airport to be transferred to the pick up location.
Everybody was then fighting at the counter because of the exuberant deposits and sneaky fees that were been added. My contract clearly states that my deposit would be £800 so why was I charged £1700 plus?

The queue was ridiculous and I was amazed that a physical fight did not break out. (almost two hours waiting)

When on the way to picking up the car a man had forewarned us that we should video every inch our car because we would be falsely accused of damage when returning it. Thankfully we took his advice because that is exactly what happened.

We were accused of dinting the car with two almost invisible indentations that were virtually invisible to the naked eye and only someone who had previously inspected the car would find.

However as soon as we said we had videoed the pick up and had video evidence that the marks were present at the time of pick up your employee who accused us of falsley damaging the car backed off immediately and apologised.

This to me and my legal adviser this is an "organised and predetermined attempt to falsely extract monies from a member of the public".

As you are aware there have been multiple complaints about your business and how it operates.
See link as example: https://amp.theguardian.com/…/green-motion-hire-car-rental-…

As a person who has traveled the world I have never witnessed such a demoralising scam where persons who are under intense time constraints and pressure are been exposed.

On this particular trip to london I had my 11 year old twin girls and wife with me. All three were visibly shaken by this experience and this is something I do not take lightly.

As stated above I will pursue this matter until I am entirely satisfied with the outcome.

I await your reply.

David corkery
[protected]

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mac44
, QA
Sep 07, 2018 10:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience was equally disturbing and some similarities to your own like the £1700 deposit.

Upgrade charge

My flight was delayed by 3 hours. Before flying from Qatar, I called to say I would be 3 hours late and would the car still be available. I was told I could move the booking slot which was arranged. When I arrived at Greenmotion, I was told my car was no longer available but there was an alternative but the rental value was more and the increased cost would be £88. I challenged this and said it's clearly an equal value car but they insisted I would need to pay. I have subsequently been told by rentalcars.com that you said this 'upgrade charge' was for a GPS?! That's rubbish as the car has GPS built it so why would I need it?

Drivers License

As I live in Qatar, I called up Greenmotion Gatwick the day before I collected the car to clarify what ID I would need to bring. I explained I had a Qatar driving license and that I was a former UK resident and I had my old UK drivers license but this is redundant as it's linked to a UK address. I also explained that I had no proof of address as the villa we live in is paid for by my wife's employer including utilities. The agent at Greenmotion said it was not a problem, just provide a boarding pass from our flight and my Qatar driving license, the UK one was not needed. When I presented my Qatar driving license on the day of collection, I was told by the agent there was a problem as it was issued only 6 months ago and that for insurance purposes the license needs to be valid for 2 years and that they would need to see the UK license. When I challenged this as I had not brought my UK license and that I called the day before to check the agent said he remembered the call and apologised for not telling me this vital information?! So I then had to contact someone in Qatar who had keys to our house to go round there and take photos of the UK license and send them to me before I could take the car!

Deposit

The terms and conditions I received from easycar stated the deposit required would be £1405. Greenmotion Gatwick said the deposit required was £1700. After continually querying the amount, I stated that I did not have enough credit on my credit card to cover this and that I had over £1500 but not £1700. After remonstrating for some time on this matter and offering to use my AMEX which was not accepted OR my wife's credit card but also not accepted as it was not my name (same surname so insane not to accept it), I was told the car could be taken if I would pay risk reduction premium but this was non refundable. I asked if this was the only way that I could take the car then I would pay it but who do I make a complaint to or speak to discuss that matter further and we were directed to a notice on the wall, not a manager. Having just travelled from Qatar on a delayed flight with 2 young children (2 & 4) with a huge amount of luggage and a further 3 hour drive to Suffolk to our family, we felt we had no alternative but to pay and go and then follow up with a complaint. Having booked through easycar, we contacted them and they said the procedure was that you wait until the rental agreement is finished and then submit a complaint online which is what i did. Greenmotion are now saying it's too late to complain, I should have done so during the rental. But the worst part is that they are now calling me a liar as apparently the deposit they asked for was £1405 and that I could not pay it?! I have submitted a credit card statement proving I had sufficient credit so why would I for something that was non refundable!? It's all a farce and a scam. On the day of collection and returning the car, their office was full of itate people, ALL of whom were being asked for £1700 deposit. Some stormed out, some shouted like me, some were very upset. It was like a scene from a war film. Very disturbing experience especially after such a long journey and something I have never witnessed in all my years of renting cars. I am determined to get the money back from them for this additional insurance and want to hear from as many people as possible who had the same experience.

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10:00 am EDT
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Green Motion International they charged me more than my agreement with you and never deduct what I had paid you from their bill.

I had agreed with your company (voucher# 3642575) to rent a car from Green Motion for 3 days. I paid you $15.65 and was to pay Green Motion at pick up the balance of $45.93. After the 3 days I was charged $136.26 (Rental Agreement RNT41317) by Green Motion for things that I never asked for or was told was in the agreement. Also the $15.65 that I paid to your company was never deducted from their bill so I ended up paying over $151 instead of $61 as we had agreed upon!

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1:43 am EDT
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Green Motion International green motion heathrow car hire

Return 6 may, started april 18th
Ihr [protected]
Booking res00238505

What a scam. The person receiving found mysteriously after 20 seconds a 1mm scratch on the front left wing of the vehicle. I had had no bumps and the scratch was not generated whilst I had the vehicle.
I was charged 405 gbp for this tiny mark and it is outrageous... Especially when I read on the various forums that I am not alone and this is is very common way to unfairly get more money out of your clients.
Will never use them again and will tell everyone on all forums and social media just how bad this behaviour is.

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