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1.7 102 Reviews

Green Motion International Complaints Summary

17 Resolved
85 Unresolved
Our verdict: With Green Motion International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:52 am EDT
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Green Motion International green motion krakow airport scam and fraud!

Looking for legal support against Green Motion!

Long story short: Car rented for a several days at Green Motion Krakow airport office. Gravel car park - fine. Clearly marked car park spots reserved for Green Motion - forget it! Was informed that additional charge can be made to my credit card if car is returned too dirty. I made sure that night before drop off whole vehicle is washed and clean. 30km (approx 15-18miles) from my place of stay to the Green Motion Krakow airport office could make car dirty. Anyway, car was dropped off at 6.15am on May 2nd without any damage. At 10.35pm I received seems like template email telling I scratched front door (not telling whether left or right, no photos attached) and that I am charged with 299, 23EUR + 70EUR administration fee. Automatically I denied to any accusation of damaging vehicle and as you can see at the pictures it's impossible to do it unknowingly. GM claims, quote: "Our team will be in touch with you within 14 days from this email to confirm if any charges will be made. If you do not hear from us by this point, please contact us at [protected]@cs.greenmotion.com." Despite ongoing discussion with Green Motion ISC, Green Motion Krakow 'customer service' team informed me on May 6th that 341.85 GBP has been taken from my account. I have already informed Polish TV and Polish governmental institutions about this scam! However I'm looking to issue a legal action against them. If there is anyone from you interested please let me know!

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6:33 pm EDT
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Green Motion International carhire

Dear Customer Services,

Booking reference number: RED00039329,

Reference:

I am writing to complain to you regarding an issue relating to my hire of one of your vehicles which I returned to you on April 30th, 2018.

To explain in more detail On returning the vehicle, the employee who was checking the car at one point went down on his knees & put his hand under the front bumper...as though he knew what he was looking for! I thought this was strange but it wasn't until he said "we had a problem " that I became concerned... on collection of this car, I checked the car over while the boy who worked there stood & watched. He checked the fuel & mileage ( I got him to correct the mileage as it was incorrect & fill out the form again.) at no point did he go over the vehicle or touch it... ( I have two witnesses to this... ) I was told on return of the vehicle that I had damaged underneath the front bumper... I 100% disrupted this as I did not! The boy who had gone over the car with me on collection then appeared & informed me that he had ran his hand under the bumper when I was there... COMPLETE LIE! If he had done that, I would have done it aswell... (I have two witnesses that he did not do this) I have never seen this done when I have rented from any car hire companies. I have written that I did not damage the car & that I will dispute this ... he told me that the complaints department would contact me within 48 hr regarding this. I arrived home 2 hrs later to an email stating they had charged £419 on my credit card.

I am becoming increasingly angry with this situation for which I have already explained that I am not responsible. To remedy this situation I would like you to Return the charges for damage that was not incurred by me. In light of the aggravation that this has caused, I would expect a response to this letter within 3 days, with a view to resolve this issue within 14 days. If this is not actioned to my satisfaction, I will consider escalating my case.

Please respond to my resolver account as I would like to keep a complete record my communications in my personalised complaints file.

Yours faithfully

Patricia Presto

Service Reference:
Account No: RED00039329
Address: Furuveien 21A, , Oslo, , 0678

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6:15 am EDT
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Green Motion International car hire gb941624400 (east midlands airport, 21/4/18) - debit card not accepted.

On arrival at East Midlands Airport on Saturday April 21st I went to collect my hire car from Green Motion. I had pre-paid online for the car and associated insurance using my Lloyds Bank debit card. I had contacted the Green Motion reservations team in advance of my visit to the UK, as although I live in France I have not yet transferred my address on the licence to my French address. I wanted to know exactly what I needed to provide in order to collect the car, and I was given a list of four things:-
• Driving Licence
• Passport
• Boarding pass if flying in
• Credit card for security deposit
I had brought those things, except that I had a debit card, not a credit card. In every walk of life these things are interchangeable, although not for Green Motion, apparently. So, when I presented my debit card in order to pay the returnable deposit on the car it was refused. Your agent then said he could accept it if the excess was reduced to £400, but to do this there was an additional cost of £18 per day. As the car was only hired for three days the cost of this (i.e. £54) was greater than the actual hire cost!

In the body of the text from the terms & conditions on the Green Motion website it states:-

7. Methods of Payment
Green Motion locations accept all major credit cards for payment (Master Card and Visa). American Express and Diners are not generally accepted and may attract an administration charge - please apply locally for confirmation. Credit cards are accepted for pre-authorisations.
All credit cards will be subject to and must pass CHIP and PIN verification, cards without this facility will not be accepted. Un-embossed cards and cards marked Electronic use are not accepted for pre-authorisation. Cards must be in the main driver's name. Cash deposits/pre-authorisations are not accepted.

Cheques are not acceptable.

Pre-paid cards may not be accepted, please check with your renting branch at the point of booking.

It does not state that DEBIT cards are not accepted.

In my initial complaint to Green Motion I was told:-

"In order to assist you with your booking and as a favour on this occasion to help you out, you were advised of our excess waivers to reduce your standard excess and we would then feel more comfortable accepting your debit card. This is purely for the customer's peace of mind in the event of any damage/accident incurred to the vehicle we would not feel comfortable at all charging a debit card such a large amount as we can understand this would impact any daily expenses on a debit card."

Surely, that is my problem? They say they won't feel comfortable charging a large amount, but as long as it has been made clear to me that it could be charged then it is my decision? You have no idea how much I have in my bank account, yet you won't accept my commitment to make a payment? Furthermore, the payment would be declined by my bank if there were insufficient funds, so you would naturally ask me for another payment method at that point?

From my perspective this is tantamount to extortion or even fraud, as it was not made clear that a debit card payment was unacceptable but no return of my initial payment was forthcoming. I had paid the initial amount of over £50 debit card too, compounding the injustice! Furthermore, when my son offered to make the payment using his credit card that was refused.

So the car was not hired, I am over £50 out of pocket, and I hired an alternative car from Avis/Budget who were happy to help at short notice and happy to accept my debit card payment. It is an unacceptable practice for you to accept a debit card for the main payment centrally and then not at your branch. This is sharp practice at the very least and I am very keen to hear from you what you plan to do to restore my faith in your company and in Green Motion?

As usual with any complaint these days, it seems like you and Green Motion will do anything to obfuscate the process by which an individual should pursue a complaint, you quote terms and conditions which are at best ambiguous and at worst designed to defraud a genuine customer, and Green Motion told me that they "are sorry for any inconvenience this has caused me" but of course this appears to stop short of actually reimbursing any of the payment that I originally made to you in good faith.

Peter Sansbury.

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2:39 pm EDT

Green Motion International charge for "damage" to car.

I have hired a car from this company twice. On both occasions, on which I can state with absolute certainty that no damage to the cars occurred when in my care, I was charged (respectively) £406.80 (see below, white car, London Heathrow, 22/01/2018, Kia Sportage RF17EBO, Rental Agreement Number: RHR177709) and £282.45 (blue car, London Heathrow 18/04/2018, Citroen C3 MM17VVJ, Rental Agreement Number: RHR185511). The first time, I was in a great hurry to get to the airport and did not go over the car when returning it, and as I had an insurance policy that covered the charge, I just put it down to being "one of those things". The second time, I became suspicious at once, especially because they found a minuscule "dent" (about 1 cm in diameter) IMMEDIATELY, suggesting to me that they already knew it was there. I disputed this, but they said that it was my fault for not checking the car properly (at night - it was hardly visible in daylight). Since then, I have looked into the matter online, and see that my experience is a common one. This company seemingly attract customers with very low prices, and then hit them with these kind of charges.

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5:34 am EDT
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Green Motion International cf4fce28

I booked the car an I became in amman another car than I booked
Ic becam a hyundai I 10 insted of toyota yaris. The car hast no abs and esp onboard. The car wa very dirty. I wated 1 hour till the agent came and picked me up and I must waited ant the car 1 hour. The car was damges all arround and very dirty. I fuxed 2 tires at my costes no body wanted to hear somthing.

Iam very upseted about this situation

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3:59 pm EDT
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Green Motion International ripoff

My name is Krzysztof Nowak
rented a car from green motion rental at Warsaw Airport on March 14, 2018
Booking Number-PL872351040

I was renting a car all around the world and had never experience like this.
What I said I rented a car on March 14. They give me a paper with scratches (more then 20) and ask me to sign without checking them.
In the parking (everybody from public has access) was pretty dark and was not possible even to see it clearly.
Normally in USA before I rent a car we go over and look all the damages (any damage less the 2.5 cm. they do not even care)
On returning date April 14, I left the car around 4am.
When I return the car somebody should be there to check with me. (whats always happening in USA) The car was parked in the public place with any body have access to. I do not know when you checked the car and how many people could have access to.
I can not recall any of this happen.. This car was barely used and was park far away from any car.
Other think is my opinion each time you car has damage and they charge for it should be fixed. What I said this car had more then 20 of them and never was repaired. I checked the review and people like had the same experience.
The damage they send me a picture looks somebody used sharp tools to make it. On the sheet they show me before renting some damage on the door already existed.
I have the insurance and they will cover if needed but is not about that is about the way they handle rental. This way hey can any damages and charge customer.
I hope you will resolve this in right and responsible way.
Kind regards
Krzysztof Nowak
Dear Sir,

I fully understand your frustration as it is not the outcome you have been expecting

Still, I would like to notice that we keep records which show every scratch, so there is little possibility of a mistake.

Please be advised that damages could appear because of third party being involved.

Kind regards,
Jedrzej Kowalczuk

Customer service
Green Motion Poland

+[protected] / +[protected]
[protected]@greenmotionpoland. pl | greenmotionpoland. pl

Belgium | Bosnia and Herzegovina | Canada | Costa Rica | Croatia | Cyprus | Finland | Greece | Iceland | Ireland | Italy | Jordan | Latvia | Lithuania | Malta | Mexico | Montenegro | Netherlands | Serbia | St Maarten | United States | United Kingdom

Vehicle rental that does not cost the earth

Consider our environment. Please don't print this e-mail unless you really need to.

This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorised officer of Green Motion Poland.

Green Motion Poland is operated by Sp. z.o.o. Eco Way Poland with company number [protected] and are the franchise holders for the Green Motion brand and franchised car and van rental system for Poland.

From: [protected]@shaw. ca
Sent: 16 March 2018 15:43
To: [protected]@greenmotionpoland. pl
Subject: Re: New damage notification RNT11376 JSD246

Hi Adam
Yes I had good experience with the rental till you send me this massage.
I was renting few times from this company in USA and never had any problems.
This picture which you send me look like some body used a sharp tool to do this damage.
I can not recall any of this happen.. This car was barely used and was park far away from any car.
Normally in USA before I rent a car we go over and look all the damages (any damage less the 2.5 cm. they do not even care)
I trusted you and too see any of the spot (more then 20 on your paper) it was even not possible to see because was not bright enough in the parking,
When I return the car somebody should be there to check with me. (whats always happening in USA) The car was parked in the public place with any body have access to. I do not know when you checked the car, I left in the parking around 4:30 am.
I hope you will resolve this in right and responsible way.
Kind regards
Krzysztof Nowak

From: "Warsaw Green Motion Reservations"
To: "krzysztof nowak"
Sent: Wednesday, March 14, 2018 2:15:12 PM
Subject: New damage notification RNT11376 JSD246

Dear Customer,

Firstly, we would like to thank you for choosing Green Motion for your rental needs. We hope that you had a great rental experience with us.

Unfortunately, I am writing to inform you that after we have inspected the vehicle JSD246 we have noticed a discrepancy between the Vehicle Condition Report and damage that has been noted by our staff. As per our Terms & Conditions we are sending you this notification within 24hrs of the end of your rental to inform you that we may charge you for this damage.

*scratch on the right front door (283, 66 EUR)

Currently, our vehicle inspection team are investigating this discrepancy to ensure that this is a new damage before taking any further action. At this point, you do not need to do anything, but if you wish to send us any photos you may have taken of the vehicle at the beginning or end of your rental, or any documentation that you feel is relevant, this may speed up our investigation.

Our team will be in touch with you within 14 days from this email to confirm if any charges will be made. If you do not hear from us by this point, please contact us at [protected]@cs. greenmotion.com.
We sincerely appreciate your patience and understanding in this matter.

Kind regards,
Adam

Customer service
Green Motion Poland

+[protected] / +[protected]
[protected]@greenmotionpoland. pl | greenmotionpoland. pl

Belgium | Bosnia and Herzegovina | Canada | Costa Rica | Croatia | Cyprus | Finland | Greece | Iceland | Ireland | Italy | Jordan | Latvia | Lithuania | Malta | Mexico | Montenegro | Netherlands | Serbia | St Maarten | United States | United Kingdom

Vehicle rental that does not cost the earth

Consider our environment. Please don't print this e-mail unless you really need to.

This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorised officer of Green Motion Poland.

Green Motion Poland is operated by Sp. z.o.o. Eco Way Poland with company number [protected] and are the franchise holders for the Green Motion brand and franchised car and van rental system for Poland.

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4:19 pm EDT

Green Motion International rental agreement rgw101600 nissan bc17ttx

Dear Sir or Madam
I returned the above vehicle earlier today at the Gatwick Green Motion branch

The experience overall I had was unpleasant (at least) and I wish that you investigate further the loss of a personal item (wallet) and the cost of the repair that was asked by me. If necessary (and I think it will) please do not rent the vehicle without prior investigation.

1) When I tried to extend the rental I was shouted at by an employee of green-motion over the phone. The same employee refused to extend the rental on the basis that I had sent the email too late. It had taken me literally five minutes. I had to drive to Gatwick in order to extend the rental.

2) I picked up the car when it was impossible to inspect for damage due to severe weather.in fact I had to stop and buy and anti-freezing liquid for the windscreen. The employee who arranged the transaction suggested this car instead of the original booked. When I returned the car the same employee found damage for which I was asked to be charged £490. I said that the cost is excessive (at least) and asked to be given me some time to go through the terms and conditions. Members of staff did not like this at all. They kept asking me again and again to pay by credit card.
I have taken photos of the damages and I wish to know how is this cost reasonable. Please produce the photos taken by members of staff providing the reasons you believe this cost is reasonable.
For the record, I do not think that in any way I should pay this amount so please do not retrieve the amount from my credit card.

3) When I left the location I realized I had left behind my wallet and an electronic device. I called and told them that I am at the airport and that I am positive of the place I had left the item. Over the phone the member of staff said that that they searched and no item was found. I called again after 20 minutes. The employee told me that they are sure no item was found. I refused to end the telephone conversation and asked them to search again. This time one of the item was found and was produced. My wallet was not returned. Please investigate this matter further. I have the feeling that the walled will be produced, too.

This is not all. However, these issues are urgent and I am therefore asking that you investigate fully and tell me what is the result of your investigation.

Kindest regards

Dionysis Seretis

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7:17 am EDT

Green Motion International unethical behaviour, scam

Hi team,

We have made a booking from stansted airport on 9th march 2018 using your off premise company (green motions) booking number: [protected], we were not informed about the unavailability of the car though we called the location 15 minutes before picking the car. Firstly, they don't answer the calls, I got connected after calling them after 10th time and the lady asked us to take a taxi and rush to the location since our flight was delayed, though there were free shuttles commuting to and fro from airport to rental location. After getting over there, the staff said to all 4 families who already had booking done before a month that no cars are available and only option was to go with 9 seater, with no choice at 12:30 am in the night, the response from the member of staff was "rude and insane" stating you could walk away if u don't need van instead of smaller car that was booked, the staff member took almost 30 minutes for the formalities for giving us a 9 seater vehicle with a security deposit of £ 900 (which is really strange, since other rental companies charge only £300 as security deposit), the same was charged from our credit card with no choice. However we got a moving van (with big promotion stickers all around the vehicle) with just 2 seaters and empty space in rear door, which was the another disappointment, since we had plans to travel to london with another family of 3 members, which couldn't happen because there was no place for others to be seated.

The van was given to us from the parking lot which was extremely dark which made us difficult to notice any existing damages. The drive was so uncomfortable and we had to drop the plan of meeting our friends, when dropping off the car at stanstead airport on 11th march 2018, the guy over there informed there is a damage (small dent) which was not visible at all, after 10 minutes of arguments stating this was not done by us, since we never used the car and just returned it back as we had to drop our plans due to bigger vehicle, assigned to us on purpose. The lady in the front office was rude and said she will not be able to provide any money back and threatening us and got trapped in the scam asking us to pay £ 366 pounds upfront, else she can't pay the £900 back to our account. We have been trying to explain them the dent could have been already existing, since we never have to use the car as planned. The lady at the counter replied with scripted statements and she was not in a position to even listen to us, after 10 minutes of discussion she had asked for the initial booking number (ideally means the focus was on charging the money instead of listening to the concern), we had an argument for almost half hr and ended up not getting the security deposit due to time constraint in getting to the flight.

It's been almost 16 hours now and none from the green motion team tried contacting us, though we informed them to take pictures of the car, portraying the damage.

Request you to refund our security deposit of £ 900 pounds asap.

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5:56 am EST

Green Motion International scam charge excess amount

Scam alert!

Here is my worst experience in my life with a rental company.
I send this email also to save the future innocent customers because I think as an intermediary company rentalcars.com is also responsible from following compaints of its 100 hundreds of innocent customers. There are also news about green motion scam on the newspaper the guardian. Please searh on the internet.

I rented a car from green motion warsaw chopin airport on 22nd of january 2018 (reservation no: [protected]) using rentalcars.com and returned the car to the same location, waw airport drop-off point of green motion without any damage at 16:30 o'clock on 24th of january 2018. During the renting process they told me that they will block 600€ on my credit card and will be unblocked 10 to 28 days after rental date. After returning the car I asked for a written and signed document as a proof of non-damage return back but they told me they just send emails to notify the customers about the process is closed succesfully. Now its been more than 28 days after returning the car, I am charged the whole amount without any refund or notification. They just sent me the following email to notify about dirty return back (I was assumed to return the car clean somehow in the heavy rain).

Warsaw green motion reservations
Jan 25

Dear sir/madam,

Thank you for booking with us. Unfortunately, the rented vehicle hyundai i20 was returned dirty and the charge of 15 eur (vat excluded) was applied in accordance with the appendix to the rental agreement signed.

Kind regards,
Nikol chikosh
Customer service
Green motion poland

+[protected] / +[protected]

A few days later I realised that on my credit card receipt the whole excess amount was charged to me as well as 15€ car cleaning fee. I asked green motion for additional information twice but no one answered me. Then finally I got an answer from rentalcars.com explaining that they received an email from green motion and gm applied the excess charge because of a dent on the rear bumper with a fake vehicle condition report. It was so clear that it is a fake document because even the return back time is wrong on the report.

It is clearly fraudulent operation how green motion performing all around the world when I check all the complaints of green motion victims and suffered financial and emotional damage during their travels which they spend lots of money to feel happy.

In the light of all information I gathered about green motion scam, rentalcars.com is also being an instrument in these illegal deception from this company.

Please help me to spread this complaint as much as we can.

I also kindly requested from rentalcars.com to ban green motion from their website.

Please be carefull and never rent a car from this bubble company.

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10:26 pm EST

Green Motion International cancellation of my booking and submitting another one with a triple price

- jan 17th 2018
- +[protected]
Our plane was delayed so we arrived late.. So green motion cancelled our reservation and booked a new reservation with triple price (1279.48 dollars instead of 300 dollars) as per the new market price.

Its not our fault that there was a delay in the flight. The agent said that we should have arrived at 11:30 pm but because we arrived at 1:40 am (after 1;30 am) our booking was cancelled.

They made the new booking and I was unable to cancel it because it requires a managerial approval.

I spoke to the manager in the morning next day, he told me he cant do anything and asked me to send to 'andrew. [protected]@greenmotionusa.com' I did since day jan 19.. He hasn't replied till today jan 31.

We need a refund for the extra money we paid as per the new market rate. I only have the pay the agreed amount that I booked online which is 300 dollars only.

Also the car wasn't fully fueled when I got it.

Is that green motions attitude that you don't reply to the customer's complaints?

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6:55 am EST
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Green Motion International damage deposit

I hired a car from Gatwick early December for 3 weeks, booking RES00195156, claim rgw97632. On collection I was shown the damage on the car including what looked like a number of paint splashes on the rear. The man who checked me out clearly saw these and said they were no problem. On my return another man checked me back in and indicated these marks. I explained they were already there and he was going to check with the original man. I took photos of these 'paint marks' as advised. A few hours later the man who originally checked me out called back. He remembered the paint marks but said that the other man had indicated a deeper scratch, dent - like a key mark on the rear left hand side above the wheel arch. I was not made aware of this mark on the return and asked for photo evidence. I was advised to contact customer service. At this point I realised my £300.00 deposit had been held

I did this following the Christmas break dealing with a lady called Sian.

From: Sian Harding
To: MUNROJEM
Sent: Mon, 8 Jan 2018 15:08
Subject: rgw97632

Good afternoon Jane,

Following our phone call's, I have reviewed the damage for you. I would also like to apologise for the delay in coming back to you.

Having reviewed the damage, I am willing to reduce the fee to £96.00. If you would like to accept this, please reply to this email and I will arrange for a new damage invoice/pro forma invoice to be sent over to you.

Kind regards

Sian Harding
Customer Services Agent

[protected] Option 2

GREEN FLEET AWARDS - CAR RENTAL COMPANY OF THE YEAR 2013, 2012, 2011, 2010 & 2009
Green Motion Gatwick is operated under a franchise agreement by Goodwin Lee Investments Ltd - company registration number [protected].

CONFIDENTIALITY - This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorised officer of Goodwin Lee Investments Ltd.

Several follow up mails and phone calls continued. On the 8th Jan I received a mail reducing the amount to £96.00 (above) and asking if I would accept this. I emailed a response still denying any liability unless I was shown evidence of the actual dent/scratch, Sian also admitted that the photos were very unclear. The photos shown to me only showed the 'paint' marks. Despite several more phone calls and emails requesting a full refund unless I was shown evidence, I still have received no money back.

I followed up another call today, Sian is at lunch. I can attach all email threads if needed. I have attached a photo I took when I returned the car, indicating the paint marks at the rear as pointed out by the man checking me back in. That were present when car collected. I did not take any pictures of the alleged scratch/dent as this was not shown to me.

So despite the passing of over 4 weeks I still have no photo evidence and no refund. I would like a full refund asap. Thanks Jane Munro

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8:53 am EST

Green Motion International car rental

Avoid at all costs!

Absolute Cowboys of the highest order.

Arrived late Sunday night to this establishment and was told that I had to pay an extra £90 (in case of any damage caused to the car) as I only had a debit card on me, which I agreed to do as it was late in the night and I just wanted to check in to my hotel.

Then when it came to handing over the keys, although I had requested a Volkswagen Passat I was told there was none in stock and that I would be given a Vauxhall Mocca instead. There is a huge difference between A tiny compact Suv and a spacious saloon. Again against my will I accepted this as it was nearly 11pm and the other car rental companies

Then a week or two after I had returned to Ireland I received a letter in the post stating that I need to pay a £34 fine for entering the Bus lane, although completely harmlelss & unintentional on my behalf as I was following the sat navs instructions I accept responsibilty for this fine.

Just yesterday I say a charge off €97 from Green Motion Manchester appearing on my internet banking, followed by an email stating that they were going to charge me £84 as an admin cost for passing my details on to manachester county council so they could send the bus lane fine to my Irish addresss. £84 for a 30 second job, searching up my address.

Please people just read more reviews before booking with this company (I certainly wish I had done so). I really don't know how they haven't been shut down already.

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3:53 am EST

Green Motion International my warning

I tell this to all friends of mine, my relatives, my family: always check and take photos of a care you're going to rent BEFORE you go for a trip.
If you have no proofs that your car was in a good condition from the very first day, they will find scratches and things like this and will make you pay for something you probably didn't cause.
Green Motion is not the only one car rental company that uses this practice, so this warning is about all similar services.
Be careful and attentive, people!

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10:03 am EST
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Green Motion International car rental / insurance scam!

Green Motion (RNT24825) (# RES00038279) (Booking Ref.1689300)

On Nov. 27, 2017 I went to collect my scheduled rental, ready to pay the balance as stated on my coupon. As I have rented with them on two previous occasions within a three month period, I was familiar or so I thought, with their procedure and had all of the appropriate documents as before. I was now told that my valid, local insurance that they had accepted from me on two previous occasion was now not acceptable and they would have to charge me $15/day for supplemental insurance if I wanted to proceed. They insisted that this was my only option. Their argument was that my drivers license had to be from the USA as the insurance was based in the USA. I had the insurance document with my full legal name and the agent of the local insurance company on the line to verify my coverage and they refused to speak with him. Already late for a meeting and this being an off airport location, I was forced to pay $400 more than I anticipated for this rental. I have rented from most of the popular rental companies and have never experienced this problem with the same documents.
An Awful experience! Customer service 0!

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9:05 am EDT

Green Motion International car rental case b84484420

Hello there
It is over a month since I contacted you
And got no answer
Here is my clame again

This is my final clame:

1. When I came to take the car I was told to pay 25 euro more then on the vaucher, becouse the car is about to be returned at 5:30am. But the time of return was on the vaucher.

2. After 3 days the car did not move. It was the clatch that colapsed. Maybe becouse of my driving, and maybe becouse it was half ruined when I recived the car. That was friday morning. And this is how the story begins:

2a. Green motion did not agree to send a track for the car to where it was (the car was on the side of a road between 2 vilages), so luckily a local man draged the car with his pickup+a rope to a junction neer by. It cost me 30 euro (no recipt). Only then green motion egreed to send a track to take the car, but he did not agree to send me a new car. He sayed that it will take 1 hour for the track to arrive, but it took 3 hours. All of that time I was waiting on the road.

2b. About 5pm we arrived to a town where there is a garrage for the car. I was told that if the garrage can fix it in 1-2 hours they will fix it, and if the garrage will say it takes more, he will send me a new car. Also I was told that I will get a taxi to a local hotel.
The garrage was just about to close and they dont work on suturday. The track just droped me neer a taxi stand and I did not get a taxi as promissed.
So I payed 10 euro for taxi (no recipt), and 45 euro for hotel (I did not want to stay in this town and I had my accimodation close to where the clatch of the car crashed).
Still green motion did not send me a new car.

2c.in the morning green motion told me that he is just about to contact the garrage and letting me know what will be.
After 2 hours that I did not recive any call from green motion (I was waiting all of that time at the hotel lobby) I called again, and only then green mottion discovered that the garrage does not work on suterday (very profesional). I was told that now that the dammage is 806 euro for me to pay, and that now they send me a new car that will arrive within 2-3 hours.
The car arrived at 5 pm only and finaly I could continue my traveling.

3. My clame is:
25 euro that paid extra from what on the voucher.
30 euro paid to tha local man who helped.
10 euro paid for the taxi.
45 euro paid to the hotel.
806 euro paid to green motion for the dammage.

Total clame 916 euro.

And beside the money issue, is that a normal service? Why couldn't the track be sent the moment I called?
Why the new car coldn't be sent after I called? Even I knew the problem must be the clutch or the geer.
Why I lost to days of my vacation? I believe it is not a good service at all.

Please take good care of my clame.

Thanks
Gal

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12:24 pm EDT
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Green Motion International car rental

Highway Robbery - literally.
If it was possible to give negative stars, I would. This is simply the most horrible, unethical company I've ever had the misfortune to encounter.

After returning the car to Green Motion at Edinburgh Airport, my credit card was charged for damages that I am disputing were caused during my rental period.

In addition, without notice or authorization, I was charged for damages that were not noted at drop off. And - the charge for "daily loss of use" is at a rate 7 times greater than my daily rental charge.

A "scuffed wheel", as described on the vehicle condition report and noted in photos I took at drop off, has cost me $1, 141.00. This does not includethe original rental charges

No one from the company has returned my calls to the Green Motion service center nor has their been a response to my email.

As I subsequently learned through reviews on sites such as YELP and Expedia, these are common Green Motion practices, experienced by many other travelers.

I traveled for business and leisure for 40 years, renting cars all over the US and U.K. Green Motion is unique in it's organized, apparently systematic rip-off practices. They should be ashamed.

I would walk, dragging my luggage behind me, before I would ever rent from Green Motion again.

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9:00 am EDT

Green Motion International rental car - dishonest business

I went to Iceland with my family for a quick 5 day vacation for Labor Day weekend this summer. After getting picked up at the airport and being ferried 30 minutes away to the Green Motion Car Hire garage and waiting another 30 minutes to get called to pick up my car, I chose not to get the absurd ~$2300 "premium insurance" because I've always been a careful driver, and my credit card covers it.

However, after getting my keys, I was shown my car which was outside in the pouring rain, and no Green Motion employee came to inspect the car with me! And even though I took pictures, it was quite difficult to do any type of proper inspection in the pouring rain...this will be important later. In addition, as soon as I pulled out to pick up the rest of my family which I had left at the airport, I found that they had given me a car with virtually no gas, with only enough room for 5 Km. Unfortunately, when I went to three various gas stations to refill, but none of them would take any of my chip and non chip credit cards, and there was no one to help me, so I had to waste another hour of fruitless efforts and driving back to Green Motion to demand they fill up the gas tank for me.

Thankfully my vacation itself was quite lovely - Iceland is beautiful! However, upon returning my car to Green Motion, even though I took quite a comprehensive set of photos of the car's initial damages, Green Motion charged me for a tiny damage to the paint that wasn't even 1/3 the size of a standard American penny. Unfortunately my photos that I took of the front end of the cover didn't cover that one section, and so I couldn't prove that it wasn't me. They then tried to charge me for another similar nick, but thankfully I did have a photo for that damage, and they had no choice but to let it go.

They then charged me the full ~$2300 insurance policy until they could get the damage assessed by a local garage. Recently the full bill has come out to be $1300 for the small nick, which is absolutely ABSURD, especially seeing as how I've talked to multiple car garages who said they would all quote damages at ~$200-$300. I will now be contesting this claim with my credit card insurance providers to get my due justice, but BUYER BEWARE - Green Motion will do everything they can to squeeze every single bit of money out of you that I can.

Sadly it wasn't until after I had this experience that I did my research and realized this is a common problem with Green Motion all around the world, but particularly their outpost in Iceland. Check Trip Advisor if you don't believe me...
Joongseo Kim

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4:42 pm EDT
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Green Motion International infant car seat

Green motion in Orlando Florida is the worst place to rent a car from the child seats are all missing the bucket to secure your infant they charged me for a child seat I couldn't use and when I ask about my refund even the manager was clueless the most unprofessional car rental I have ever experienced I will never rent from them again when calling customer service they keep you on hold and never pick up then if you try to find a corporate number there is no one to contact very disgusted by green motion!

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9:57 pm EDT
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Green Motion International unauthorised charges on my account for window windshield on car rental

Car rental company: green motion in Orlando
7640 Narcoosee Road Orlando FI32822
[protected]
Rental from the 14th to the 25th of august 2017
Car hire company is charging us 399 usd for a windshield damage. In their policy the term glass includes rear view mirrors and headlights. But nowhere is mentioned windshield or windscreen.

They have taken the money with no prior notice and with no invoice for repairs. They have randomly made up an amount to charge us. We have paid for an umbrella insurance and the contract mentions that the preauthorised amount is for 200 usd only.

Can you help please. We are desperate tourists who need help with this specific insurance matter.

Many Thanks

Mrs Wrightson

[protected]

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2:36 pm EDT
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Green Motion International extortionate charge for damages

Does this look like £364 worth of damage?

I booked a car rental in Poland through Ryan Air at 75 for five days. On arrival in Krakow, I collected the car from Green Motion and was told I needed to pay a 600 deposit or pay additional insurance of 15 a day along with a 200 deposit.

As the added daily insurance rate was more than the car hire daily rate I decided to leave it. I returned the car in what I thought was a tip-top condition, but I was told there was a small scratch on the back bumper. It seemed minuscule to me and I would never have noticed such a small scratch when I took the car. I asked the Polish customer services operator to please be reasonable, especially since I had brought the car back 12 hours early.

You can imagine how shocked I was to receive a Damage Notification via email a few days later informing me that the car had a scratch on the rear bumper and a scratch on right rear hub cap, with photographs and informing me that self-risk would be applied automatically. You will see from the photograph that the so-called scratches are hard to find.

I replied that I was shocked but as these were minor scratches I was sure they could be easily fixed at minimal cost and asked for a quotation for repair. Green Motion replied with an invoice, telling me that I was responsible for damages amounting to the 364.41 which was taken off my card without my consent.

I am unhappy by the way I have been treated by Green Motion and am asking them to reassess the situation. To be reasonable, I am not disputing a new hub cap which is a small cost but I am disputing the bumper repair and I think it is in very poor taste that this company adds insult to injury by charging an administration fee. That should be waived in any case.

Since I returned to the UK I've seen many negative reports about Green Motion and read hundreds of customer complaints that are similar to mine.
Some people have even accused Green Motion of being part of a scam and paying their staff incentives to get the most out of each rental. It seems they make more money out of making claims against drivers than out of the rentals and therefore are not interested in repeat business.

It seems this company has a history of taking advantage of customers and for this reason, I am not prepared to just leave this situation. Somebody has to call car rental companies such as this to account so that unscrupulous actions like this stop.

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