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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:48 am EST

Green Dot walmart money card

I called to inquire about my Wal-Mart Money Card that is owned by Green Dot. I got someone in a totally different country that had no understanding of what I was asking in regards to computer format of bank statement that is not in order. The representative had no clue as to what I was asking and she deactivated my card with every dollar to my name accidentally. She stated that my card was compromised and I have been with no funds for 4 days. I have called at least 20 times and all the can say is the representative will be reprimanded, I will get a new card and can't get my money for 2 weeks. I need my money I set 1 check a month to live off of. I had 110.63 on my card before it was accidentally cut off and they said they can not reactivate my card sooner than 2 weeks, but they took $3 off my card yesterday for monthly service fee, but I can not get my money for 2 weeks. I am fed up! I asked for legal department and they said they do not have one. I asked for supervisor and they said they do not have one. This is a BIG INCONVENIENCE! I just called before I posted this and talked to a representative and she did not ask to transfer me and she transferred me to the SURVEY LINE!

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Alexsandra IvyLeague
, US
Feb 16, 2016 4:19 pm EST

Wanted to know if you happen to find someone who was in the United States to help you having the same exact problem

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6:19 am EST
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Green Dot security block

well, i tried to make a purchase online and it showed as invalid at first. i checked and it showed that the money was deducted for online items i ordered. a few people complained about this site so i called to see if i could stop payment. i explained to the lady that i heard bad reviews on this site. she then told me she was sending me a new card with a new card number. what! today is december 14th. i am on an empty tank of gas and have been living paycheck to paycheck. the company that took the money i told i wanted a refund. now they are sending no refund because there is no card to send it to. wtf. i put every dollar i had on that card. keep in mind my gas tank is on empty. i have no help fro mothers nor will i ask to borrow money. talk about put me in a bad situation there. i told the lady wait wait! hold on! i need gas to get to work this week. i am seriously fcked. i cannot make it to work tomorrow, the next day or even 2 weeks from now. not only that. i cannot buy a fcking thing for my daughter for christmas now... does she understand what she did ? i asked her. sorry sir... its automatic. 10 minutes after i got off the phone i got an email from the company i cancelled my orders with. they will refund me but now there is nowhere to refund the money to. i tried calling that fking lady back and you cannot even get through. i put in my card number and it says i have a security block. they will now transfer me to the security block removal service. next to enter my card number " sorry we cannot find a card with that number". mother fker. could my luck not get any worse? i am an aircraft technician that will lose a damn good job over this. there is just no other way around it. not only that. im gonna have one sad fking child come christmas. think she will be sad? i am DESTROYED over it! i really couldnt have it any worse. i will receive a new card within 2 weeks. after christmas. delayed probably even longer because of holiday mail. i begged her not to do this to me. i said lady please. at least wait until tomorrow so i can get gas. she just keeps chanting about the cardholder agreement. my god... wtf am i supposed to do? had the line not been so long that i had sat for 2 hours in walmart to get the card i was going to ask to put all my cash but 20 on it from my check but i didnt want to confuse her or hold any people up any longer.

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Cristy Lynn Lord
, US
Feb 23, 2016 7:49 pm EST

So I fell into the tax return scam have your tax return deposited and you get it two days faster ladadada.. NO! Don't u will get a block on your card I simply went to an ATM pulled 200$ off spent 50$ in the store the ATM was present in and then to the bank to pull 2500$ off my 5000$ refund and my card was blocked was informed by green dot to send in a pic of my I.d via thier website and then wait two business days so I did so sent in a clear pic of my I.d they tried saying it was unreadable to do it again and wait two more business days ..WOW Really! I try to call u can't talk to a rep unless you act like you are reporting the card stolen so I contacted the BBB and am now having to send copies of my I.d via po box smh several other reviews online from several others have provided to me that not only will sending in the copy via po box will prove to be ineffective but completely a shot in the dark prob will never get my money green dot has STOLEN! Just like with several others so in the meantime I will and am calling the I.r.s to see about having the remainder flipped over to a check calling the attorney general's office and the local news channels as I told the phillipenes I'm not going to stop estimate the ppl I discouraged from buying this card through online fb friends and random strangers take on the if you are going to work for it by the time I'm done with you it will cost you way more than what was stolen from me and I'll stop at nothing you've messed with the wrong one I am very persistent you will see that for sure in time I suggest you return my tax refund

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8:37 am EDT
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Green Dot lost money - no help

I bought a greendot card at dollar general in Kent Ohio I went to register it and the site said the card was already registered so I lost the money I deposited. After spending hours on the phone with customer assistance they said there was nothing they could do to help me. I went to the police department and they forwarded my complaint to the fraud department. After speaking with the police officer they still will not help me.

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rflo2015
, US
Dec 03, 2015 10:42 pm EST

My name is Ron Flores I bought a greendot visa card and put $100. On it. I activated the card and downloaded the mobile app and created a user name and pass word. I'm getting emails saying there's no money in my acount and now I can't log on to view my account. Every time I call customer care phone number they tell me to go back on line and get a temp
User name.and pass word. I've called and have been hung up on twice. All I need is for someone to reset my user name.and password or give me a temp user name and password so I can see what happened to my account. Please call.me do not email me unless.you.give me a temp user name and password. Cell phone #.[protected] thank you Ron.Flores

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8:20 am EDT

Green Dot pending deposit

I added more money to my card, and it's said pending for a long time now on the transaction info. Not sure if they stole my money or what but I put 41 dollars and they took out a reload fee so it was like 37.05 or something and now I can't use my card because it's "Pending"?...

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7:21 pm EDT

Green Dot unauthorized charges on debt card

I filed a complaint earlier this month for charges that appeared on my green dot debt visa card that I did not authorize. I was credited for 3 of the charges, but there were a total of 5 charges. The unauthorized charges are as follows
8/10/15 - $29.95
7/20/15 - $29.95
6/2/15 - $20.00
5/28/15 - $9.95
5/13/15 - $1.00

I was credited on the following dates for these amounts
8/17/15 - $29.95
8/14/15 - $9.95
8/14/15 - $1.00

I would like my money back for the 2 other unauthorized charges.

Attached are the green dot statements with the charges and the credited amounts (Shown as rpt myscore)
Rpt myscore [protected] nv

Thank you

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tra8der8
, US
Aug 31, 2015 10:35 am EDT

Try [protected]. That got me a full refund.

Calling [protected] has gotta be more effective than just posting here.

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7:01 pm EDT
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Green Dot rip offs

Added money to my Green Dot debit card based on the option to add money via Green Dot on the Pay Pal page. Tried to do it including calling Green Dot which promptly says it's now part of Pay Pal. Called Pay Pal who says they no longer accept money for payments via the Green Dot Money Card or Debit Card. I wasted the money I added to the card plus the $4.95 charge. Pay Pal now only accepts money from their Pay Pal Money Card. Thing is even though they have a list of who carries the Pay Pal Cards I couldn't find it in three different stores I went to today. Bottom Line; AVOID AT ALL COSTS USING GREEN DOT MONEY PACK OR THEIR DEBIT CARDS. Also it looks like in reviewing sites that Pay Pal is somehow intricately involved with Green Dot as the are now advertising their Green Dot at the Register as a way to add Pay Pal money to your account.

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7:32 pm EST

Green Dot not receive my full refund

I suppose to receive a refund $ 2, 224.75 refund check from greendot, a month past already I receive only $ 709.90, so I have a refund balance $ 1, 514.85 left behind.
I spoke to greendot costumer service last month she said: I will receive the balance in one month until now I don't receive nothing yet. So, I need my money cause i've emergency.

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5:51 pm EST

Green Dot fraud and false advertisement

I have purchased 5 cars at three different 7-Eleven Stores, since they have a limit.
Only 3 cards had money loaded.
Happened in November still trying to get my money back ( It's February ).
Had to contact so many different phone numbers to reach Money Pack Customer Support... wow
Filled up all forms possible, requested refund, have all reference numbers and nobody contacted me back about the injury.
When I've tried calling the same number I've called before - WRONG NUMBER.
I called the local police office and they gave me the Cyber Crime web site. I filled up the claim on that web sire TWICE - nothing.
I called the police again and they suggested to go to the court with a lawsuit agains 7-eleven.
Have no idea what's next. DO NOT PURCHASE GREEN DOT MONEY PACK EVER !

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8:36 pm EST
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Green Dot activation

I bought a green dot card from rite aid when I got home and tried to activate it, a message said remove the tag and enter the card number I noticed then that the 12th number was partially erased and that it also looked like the film was removed and put back I didn't notice anything wrong with the package though but on the card itself it looked like a card that had been used. I called to activate it but the message repeatedly said remove the tape and enter the card number now and then to enter the security code and then it stated that the card number and security code did not match! Both sets of numbers are on the same card. So you tell me " what's wrong with that picture "
$300.00 (down the drain) I'm going to get it back somehow but I just want you to know...Beware!

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Mr. M...
,
Oct 02, 2008 7:38 pm EDT

Ever since I purchased a green dot VISA card on August 28, 2008 I have not been able to use the $200.00 I loaded on to it. Today is October 2, 2008 and I still have not received my VISA cards and I still cannot spend my money because everytime I try to og on-line or purchase something over the phone I am told that the Card or Information is invalid. What a F-----g SCAM!

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johnsmith301
, US
Mar 14, 2015 11:44 am EDT

I received an unsolicited card in the mail I never applied for this card --- it seems like identity theft. I called but got the runaround
they said I must have applied for this card! I don't need a debit card ---- I never would have applied for it!

Definitely some sort of fraud.

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ray king
Hampton, US
Mar 10, 2012 3:31 pm EST

received check for 972.22 and was told to return 500.00 for commission, i think this is a fraud, possibly fake check

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carl l. davis
Athens, US
May 13, 2011 4:56 pm EDT

money pak purchased on the 5th of may, 2011.card had already been used.no phone calls back, what could possibly take soon long!

1skippy
1skippy
Taylor, US
Mar 15, 2015 12:48 pm EDT
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Debit cards are only issued by banks. There needs to be funds available in the account for you to get or use a debit card.

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Green Dot Corp.
Monrovia, US
Jan 28, 2015 3:39 pm EST

Sorry for the experience, please visit https://www.moneypak.com/Help.aspx for assistance.

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mell83
Gary, US
Feb 08, 2012 8:27 pm EST

I already sent my complaint to the BBB..judging by what i'm seeing from all these complaints im starting loose hope that i will never get my money back from them..this is so messed up i'm going to do all i can to boycott this company.. AMERICANS WORK TO HARD TO HAVE ARE MONEY STOLEN!

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KaiserVadin
Saint Louis, US
Mar 06, 2010 7:08 pm EST

Did you turn on the card ?

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qeutiepei
Lawton, US
Jun 08, 2009 1:30 pm EDT

Write the Better Business Bureau in Georgia. Or file a proper complaint with the Ghost Company in California. Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
Comments United States Your complaint has been received and routed to the following BBB: BBB of W. Georgia-E. Alabama & S.W. Georgia (Columbus, GA)
500 12th Street
Columbus, GA 31901
Phone: [protected]
Fax: [protected]
Email: info@columbus-ga.bbb.org
Web: www.columbus-ga.bbb.org
Please contact the BBB directly if you have questions about your complaint.

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tweeknjeep
Yakima, US
Dec 18, 2008 7:06 pm EST

I wish I had looked online for complaints before purchasing one of these cards...NO ONE FALL FOR THESE CARDS! they are awful, I recently purchased one for christmas shopping online and got it home to find out even if you register it, no one takes it online. SO i called for assistance, you can not get a live person on the phone, and if you do its only to report it lost or stolen, so i subsequently had the card cancelled, and they sent me a new one, which i recieved but can not use either because the card number is invalid! AAHHHHHH...and if we arent broke enough now we are out 200.00, me too...during christmas...thanks alot green dot...for nothing!

P.S. I have reported them to the BBB and the Federal Trade Commision, if for no other reason than to save someone else from this frustration!

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1:28 am EST

Green Dot debit card rip-off fees

Buyer beware! I a got 50 dollar prepaid green dot at walmart to use online. I never used it it was in my wallet forgotten for months. I went to cash it out and close today at walmart. Was told I had 26.20 on the card and that there was a 3.00 closing fee... I paid 50 dollars plus a 4 dollar fee to get card. So for a 50 dollar card that I never even used I got charged over 30 dollars in fees. Okay so I know I can only blame myself for falling for this. I was in a hurry I should have been more aware of what signing up for. I played the sucker, lesson learned. Pay attention know what you getting into.

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2:02 pm EST
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Green Dot stole my money

. On nov 21 my husband went to a cvs store and purchased a greendot moneypak card for 1650.00 when he went home to transfer it to paypal to pay or rent it was saying there is no funds on it so my husband called me I was at work I told him to wait till I got home when I did I tried to transfer the funds and it stated 0.00 funds on the card so we went to cvs and told them had all the recipes and the cards and showed them they told us they could not do anything I told them I gave them my money and trusted them to put it on this card and there is no money on it and they cant do anything I contacted the greendot they told me to give them 5 days well its been over a month I also contacted the police and cvs again nothing is getting resolved I would like to put in the paper and warn people to not buy greendot or moneypak card at cvs that they will not take any responsible on this they stole 1650.00 from a hard working family I do not trust cvs they are thiefs something happened to our hard earned money and they are not taking action in looking for it how do I know if the sales clerk didnt keep it never again will I ever shop at cvs they lost a good customer

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Reviewer94966
,
Mar 03, 2016 12:19 pm EST

I arranged for deposit of tax refund, the irs sent it and it wasnt showing on my card. I tried to call and kept getting someone in a another country and couldnt speak english well, i asked for supervisor and they refused to get one on the phone. Im trying to move with deadlines and i need my money

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dylan r
, US
Jan 23, 2016 2:12 am EST

Same thing had happened to me. I bought a 500 dollar green dot card in Minneapolis at CVS on 37th and central ave Ne. The lady swiped it, I went home and typed in the correct website it said to activate with and it said error invalid card number.. And to wait 15 minutes after my purchase. I have purchased one before at a different place and had not had any problems before. Anyways. So I called to register and it also said invalid. Basically it was extremely hard to get a Hold of anyone at green dot for . I even went back to CVS and complained and demanded my money back. They said no because they can't refund, saying I will have to contact someone at green dot. Well after going through weeks of constant phone calls to them They asked for me to send pictures of my receipts and cards they went from saying it was a invalid card to, someone else had activated this card and used your card but they know when (but they switch stories on you if you start getting a little more in bobcat with them to save themselves) you contact local police to make a police report they are going to tell you that it's a civil matter. I even went so far to visit the Green Dot Corp in Califorina and they were no help. Wouldn't even let me past the front desk. As far as I got was a phone call saying as far as I got with them before. I'll have to call police authorities.. Its all BS and pretty much is a trap. I've even bought a 2nd card just to prove to the CVS people when I demanded a refund. I put on 20 bucks on this second one and did everything step by step on the card with the manager there and same thing happened. So CVS says call green dot, green dot takes like 4 weeks to go through jumps and hoops of investagations and sending pictures then send you to the police. Then police say there is nothing to do about it... This company is rude, dishonest I will never see my 500 bucks.. Thanks green dot, hope to expose you as much as I can!

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tawnesha
tulsa, US
Dec 31, 2013 2:44 am EST

I had dispute ed moneypak for my five hundred dollar moneypak that wouldn't load well they finally got it on there and I had my temperature card and called it and that's when I found out the money was taken off there and called green dot and found out my permant card was sent to the wrong address

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Elizabeth Rogers
Yoakum, US
Aug 14, 2010 9:09 am EDT

I recentlly ordered a greendot visa card and It will not let me activate when I called. It Is saying that my birthday does not match

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Carl
, US
Jul 22, 2009 5:24 pm EDT

I am a green dot victim in new york. I found an attorney in california and am preparing to sue Green Dot for stealing my money etc.

would you be willing to help by sharing your experience with the attorney on the case?

It is a proposed class action.

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Dewey Sowell
, US
Sep 12, 2023 11:17 pm EDT
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Replying to comment of Carl

my name is Dewey Sowell and my email is deweys510@gmail.com I can be reached that way just show attgo2 bank law lawsuit lawsuit let's hope we all get our money back soonI have been trying for two months now to get my money they say that can't do electronic deposit they want to use snail mail and old checks what a way to do business behind in theOh hell the [censored] yes I just got taken for $28.000.00 and I'm getting hung up on every time I put them in check with all my notes every time I speak to them and have a witness lissing in on the call I to have been scammed this is not civil I'm sure it's federal it's over $1000 bucket now if you or I did that and charged a card not belonging to us it's federal and forgery so I may have found a loop while my money was deposited by SSDI. SOCIAL SOCIAL SECURITY SO. I'M GOING I'M GOING TO CALL THEM IN THE MORNING AND SEE IF I DON'T HAVE RESOURCES FOR THEM TO RETRACT THAT MONEY BACK OFF OF THAT CARD AND TELL THEM THE STORY OF WHAT'S GOING ON BUT I'M STILL INTERESTED IN DOING THE CLASS ACTION LAWSUIT THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS THIS IS [censored] I'M SUPPOSED TO BE CLOSING ON A HOUSE AND I CAN'T EVEN COME UP WITH THE MONEY TO CLOSE ON THE HOUSE NOW I MAY BE BEING SUED FROM IT BECAUSE OF IT AND TO DO PURCHASE A HOUSE IT'S GOT TO BE SITTING IN ESCROW FOR PROOF OF FUNDS SO I'M HOPEFULLY SO HOPEFULLY SOCIAL SECURITY CAN GET MY MONEY BACK FOR ME THIS WAY BUT I HAVEN'T I'M NOT GOING TO NOT TRY TO GO THROUGH A CLASS ACTION LAWSUIT CUZ THEY NEED ONE ON THEM BAD SERIOUSLY BECAUSE EVEN STILL THAT'S GOING TO TAKE PROBABLY THREE OR FOUR FIVE SIX YEARS EVEN THAT WAY BUT AT LEAST IT'S A LAWSUIT STARTED ON THEM THEY WON'T BE IN BUSINESS FOREVER THEY'LL BE SHUT DOWN EVERYBODY WILL GET THEIR MONEY IT'S JUST GOING TO WE MIGHT NOT BE ALIVE OUR GRANDKIDS MIGHT GET IT HE HAD ANY QUESTIONS OR ANYTHING TO HELP WITH THE CASE OR ANYTHING YOU CAN REACH ME AT D E W E Y S 510@GMAIL.COM I'M IN WEST COAST OREGON SO THIS IS HAPPENING CLEAR ACROSS THE UNITED STATES STRAIGHT ACROSS THE BOARD WITH EVERYBODY AND CHIME IS PART OF THEM TOO

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David Christian
Baraboo, US
Mar 17, 2009 2:33 pm EDT

My name is David Christian and I tryed to active my card oh-line. It was turned down, so now I want a full refund of 39.95 sent to my home stated above . Thank David

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Jeff
East Wenatchee, US
Mar 01, 2009 4:30 pm EST

I got ripped off for $39.95 on 2/20/2009. Did not order anything and charge showed up on mmycredit card. Mygrantsitenet bad--watch out you will get an email about the stimulus package, when you open this email they have any credit card info. you have stored on your computer even if you have a password!

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William123
, US
Oct 15, 2011 2:34 am EDT

I loaded $40 on my card, and when I went online to activate, it said "Invalid Address"? We will send you a refund in 10 days.

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Jeff
East Wenatchee, US
Mar 01, 2009 4:37 pm EST

correction the site name is mygrantsitenet not greendot, that was just the card that was over charged. thanks

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9:28 pm EST
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Green Dot fraud, theft by wire

My family was defrauded by persons acting with my tax information for$7800 dollars telling us to use Moneypak to pay. I then called Moneypak help line and explained what had happened. The person used the name Jane and said they had no been cashed and I could go buy five $500 cards and she would refud the other cards onto those I bought. Having called them I had some security that I was doing the correct thing. When I called back to see how to deposit the cards I got another person and they stated that there was no one there by that name and I had been scamed again. Total $10300 after that they would not answer my calls. They have many service locations and you will never know who you are talking to. THIS WOULD NEVER HAPPEN TO ME. MERRY CHRISTMAS YOU DIRTY RATS.

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2:09 pm EDT
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Green Dot lost money

they assurd me that there money pack card was loaded with $500 on one card and $500 on the other card when i tried to flip it over to a green dot debt card there was no money on iether one now im out one thousand dollars that i was going to us for a house payment how do i get my money back my name is [protected]@yahoo.com

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3:16 pm EDT
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Green Dot failure to release my money

I purchased a Green Dot cash reload card in the amount of $300 and a Green Dot prepaid card and then opened an account on the web and then loaded my prepaid card with the cash reload card. I then made one purchase on the web for phone time for my cell and within hours after doing so they blocked my account. I called and they said my account was blocked for the reason of unusual activity and i needed to send them my ID documents by Fax. I have sent them Faxes and emails with my documents and they continue to deny ever receiving them. This company is running a scam against the unsuspecting public and I warn everyone not
to ever get involved with this company. My remaining balance of $288 is still blocked from me.

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9:20 am EDT
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Green Dot went to use money off card.

Hi my name is Bridget Hall, and I loaded 177.00 on a Green Dot Money card on July 7, 2014. I went to use the card and there was no money on my card. I called
customer service, and was told that I had to put in an complaint. I am very upset,
about this situation, cause I am a single parent, and I do not have money to throw away. I can be reached at [protected] or [protected]. Thanking you in advance.

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10:59 pm EDT
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Green Dot loading the card

i bought the $6 walmart preffered card (the black one with no loading fees) and loaded $50 bucks on it, i went to walmart and loaded it several times with various amounts, but apparently, even though you can load the temporary card while you wait for the permanent card, (says use this temp card until you receive your permanent card right on the package the card comes in...i had 2 different walmart employees tell me that they are not allowed to load money onto the temporary cards! which completely contradicts the statement on the cards packaging! also if you have money refunded to you buy a store or ebay, be prepared to see it as a pending transaction for 10 ###ing days, even though it takes less than 30 seconds for it to be taken out of your account, and the foreigner that you get on the phone when you actually manage to get a human on the phone...because corporations like to outsource and evade fair wages and american taxes...because they care so much about the us economy, and creating jobs for americans and such...anyhow when you get a hard to understand indian/arab/sand spic on the phone, hope you like hearing i'm sorry there is nothing i can do, because that is the extent of their customer service...they pay afaragistanis crap wages overseas to be sorry all day for your woes created by a crap company that really just wants to nickel and dime you out of your hard earned money...bottom line! 10 ###ing days to have money funded back on to your card! ### customer service, and sorry indians on the phone...walmart green dot cards, thats what your paying for when you buy one...walmart wont even put money on their own temp cards...i hope they all die like the people in total recall...the original...hope every last one of sam waltons descendants rot in hell! i'm sure anyone who works at walmart has mutual feelings, unless they havent got their first check yet, then i would understand...

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9:40 pm EDT
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Green Dot fraud / scam

Somebody just called from SDGE Disconnection Department and asked for $770 for our passed due bill otherwise they were on their way to disconnect our electricity. They suggested to get same day payment and get a money pak. I rushed to the closest Rite Aid and got the money pak, gave the numbers to supposedly SDGE agent. He said his name was Brian and he called from [protected]. I suspected and ask for his supervisor, address, agent number, etc. he hung on on me.

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Elaine L. Griffin
Macomb, US
Apr 28, 2022 12:22 pm EDT
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I purchase a Green Dot Visa card to use as a security for Rental Car and was scam.

I'm upset and angry about this situation and will be more careful in the future. I plan to

make a police report.

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7:31 pm EDT
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Green Dot needed a refund

I called in to apply a $100 money pak to a Green dot Visa card and when I called I was told by the automated phone service that the Visa card I had was non reloadable and I would get a refund. So I waited about 2 weeks and no refund, so I went on the web to find where I file a complaint for the refund, there are so many sites to choose from, so I just chose the fraud complaint form and filled it out and and I should have filled out a refund form, yes I did the wrong form, but it doesn't end there,

Two days ago I went to the store to use my Account Now prepaid Visa card and it was declined and so I call the Account Now to see what was going on my account as I had money on the account. I was told it was suspended by Green dot. I have not heard from Green dot about what is happening to my claim and why the suspended my Account Now account as I am waiting to get my Social Security deposited in my account. I can not find a phone number to call to talk to the claims dept. I was given a phone number by Account Now and it was the wrong number. I need to know what is happening to my account and my social security check. I am 67 yrs old and live on my check to come in on time to my account. Please help me.

Thank you
Sharon Dauzat

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Green Dot Corp.
Monrovia, US
May 01, 2014 4:42 pm EDT

Please email our Customer Advocacy department at Customer.Advocay@greendot.com. Include your name, phone number, card type(Green Dot prepaid debit card, MoneyPak reload card or any of our other products) and a brief description of the issue. We will review and contact you to assist. Green Dot Cares

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5:41 pm EDT
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Green Dot - unsolicited and unwanted card

Today I received in the mail an unsolicited and unwanted VISA credit card in Spanish. When I tried to call the company to complain, I could not get through the screens without giving my personal identifying information. The credit card number was even listed on the paperwork and could have been detected. This seems to be a very poor business practice at...

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1:35 pm EST
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Green Dot blocked my funds

i saw the advertisement "get your refund up to 2 days faster if you direct deposit with the green dot card " what a joke, i got a text alert saying my refund had arrived, hooray for me and my family, WRONG, the account had a block put on it due to them being unable to verify the cardholder, so we did what they asked, faxed them everything and then some, well we are now losing our home, cant pay the bills, i dont know why these bill companies dont understand, i have money but i cant use it bcuz green dot has a block on my account, you will get your money soon, still waiting...i do not wish this on anyone, do not use green dot is the best advise, i wish someone would of given me ...god bless

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Update by mschrissywright
Feb 25, 2014 1:57 pm EST

yes i have called them so many times, the first 3 days i called every hour on the hour, i am at a loss for words as to what to do, i have 6 confirmation numbers from customer service stating a manager will call me, never called . i have over 5 grand on there card and cant use it, im going crazy

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TakeLegalActionAgaintGreenDot2016
Long Beach, US
Mar 12, 2016 3:26 pm EST
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I'm going through the same thing. I refuse to ignore the impact this company's bad business practices is having on the homeless crisis... Pay Pal and Ebay just settled a claim out of court for this. If anyone is ready to take this court, I have been digging and found numerous legal issues with this company. They can be sued! They can also be fined and should be criminally prosecuted...

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feinburgrl
Lawre, US
Feb 25, 2014 2:17 pm EST

Have you try to go to the place were you deposit it at? Try to get some information there.

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feinburgrl
Lawre, US
Feb 25, 2014 1:48 pm EST

Did you call the company?

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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