Green Dot
reviews and complaints

Can you please release my funds. I have requested my funds for 10 months requesting to discontinue relations with these organizations. Over this period my funds have been deducted over $200 dollars illegally. I have sent 6 emails with ID, Address verifications, and made hundreds of calls. Every time I get a New case number, and a request for the information I have forwarded to [protected]@greendot.com / [protected]@greendot.com / None of which have these emails been opened ie. TRACKING... I need my money ... I am now homeless with no way to recover my funds becasue Greendot has confiscated them and refuse to release. After months of complaining sending the propr documents and following up with calls I still have yet to recieve my funds.

Card number: [protected]

Trying to make contact to get my User ID and Password, which were both lost. The card was registered, but it has not been activated yet because I cannot get my User ID and Password. The phone number only gives information about using contact methods that do not work.

Also, I cannot make any contact with the website because I cannot input, as is stated before, my User ID and Password. Thus, it is a dead end situation that exists with no hope of resolution. The website is, therefore, unresponsive when I try to get my needed User ID and Password.

I need to activate my card but have been rendered incapable of ever doing so. The company has my email address.

Card number: [protected]

They got my 15 thousand dollars and they want me to verify my self with no explanation of how to do so the real way all the ways they tell you to verify is not true I'm unable to verify and it's there fault on purpose

Dear Sir / Madam,
My name is Juan Herrera Martinez and I own a contracting business in Fredericksburg, Texas (address: Fredericksburg, Texas 78624). I NEED YOUR HELP.

Four months ago, I purchased a Green Dot Visa Premier card at our local Walmart with the intention of having easily accessible online funds due to the current COVID pandemic. Subsequently, I made several deposits in what I considered a safe online bank. The deposits included my SBA COVID-19 PPP payment of $19, 000.00 and $11, 000 into my Green Dot Debit Card Account. Unfortunately, Green Dot has been blocking these funds of $24, 974.16 since their deposit three months ago.

Additional information:
1. IRS stimulus check withholding
In July 6, 2020 the IRS deposited $19, 000.00 into my Green Dot account. I have been trying to recover these funds since then with no success.

2. In addition, I have tried since July 6, 2020 to have my account unblocked to recover ANY of the funds in my account and have had zero result in doing so. I have sent well over 25 documents of information to Green Dot; one was a "click photo" requested by them of both sides of my Texas Driver's License.

3. They have failed to return numerous calls and emails when I have attempted to communicate with them during this ordeal. I have called more than 45 times and I am repeatedly and falsely told that I will have my Debit Card unblocked within two business days. Their response is a stream of continuous lies and fabricated excuses. They will not help me when I ask to speak to a supervisor or someone above the Rep/Agent from Green Dot Corporation. Their response: "there is none available to help you". A few times, I was told a supervisor would contact me in 72 hrs (this has never happened either). When I said I would wait for the supervisor on hold, the Agent was told hang up on me.

4. Green Dot Bank Checking Account / Direct Deposit
On July 3, 2020, I received a Small Emergency SBA Covid-19 loan in the amount of $11, 958.00, a week after these funds were deposited, they froze my account, including much-needed unemployment funds. When I called, they told me to send my driver's license and loan documents to a verifying email address. I SENT THEM THIS INFORMATION. They said it would be 3 to 5 business days before the information would be verified, and the block would be taken off. I called the next day to make sure they had received the documents. They verified that they had received them and that the documents were under review. I called several more times to check on the status of the documents and they responded with the same information that the documents were being reviewed. They then told me that "tomorrow is day 5, funds will be released" and to call back then to check on the account status. When I called back, they said that the documents had NOT been received and that I needed to start the process all over again. I requested and they got a supervisor and she said the same thing. All they would say: "I'm sorry to hear that you sent the documents."

5. Online review shows numerous and serious similar complaints pertaining to Green Dot...'I have read the same (in online reviews) serious issues from other Green Dot victims; we are all at the mercy of this false Green Dot Bank".

6. I understand that I will have to file a complaint with the FDIC Regulator for Green Dot. Here is the website: www.federalreserveconsumerhelp.gov. I have included all basic account information in this letter.
In conclusion, you see that I am in a distressing and serious situation with this bank.

My family and my business are in desperate need of these government-allotted funds in order to survive.
I need your help in obtaining access to these funds and in unblocking my account. Please let me know if you are able to handle my case, and if so, please inform me what my next steps would be in order to resolve this matter.
Respectfully,

Juan Herrera Martinez

Account Information:
Name on Account: J Herrera Martinez
Bank Name: Green Dot Corporation Bank
Bank Address: 3465 E Foothill Blvd. Pasadena, California United States - [protected]

Bank Phone: [protected]
Debit Card Number: [protected] Exp: 05/24 CVV:834

Routing Number: [protected]
Bank Account Number: [protected]

Dear Sir / Madam,
My name is Juan Herrera Martinez and I own a contracting business in Fredericksburg, Texas (address: 300 Pedernales Estates Rd., Fredericksburg, Texas 78624). I NEED YOUR HELP.

Four months ago, I purchased a Green Dot Visa Premier card at our local Walmart with the intention of having easily accessible online funds due to the current COVID pandemic. Subsequently, I made several deposits in what I considered a safe online bank. The deposits included my SBA COVID-19 PPP payment of $19, 000.00 and $11, 000 into my Green Dot Debit Card Account. Unfortunately, Green Dot has been blocking these funds of $24, 974.16 since their deposit three months ago.

Additional information:
1. IRS stimulus check withholding
In July 6, 2020 the IRS deposited $19, 000.00 into my Green Dot account. I have been trying to recover these funds since then with no success.

2. In addition, I have tried since July 6, 2020 to have my account unblocked to recover ANY of the funds in my account and have had zero result in doing so. I have sent well over 25 documents of information to Green Dot; one was a "click photo" requested by them of both sides of my Texas Driver's License.

3. They have failed to return numerous calls and emails when I have attempted to communicate with them during this ordeal. I have called more than 45 times and I am repeatedly and falsely told that I will have my Debit Card unblocked within two business days. Their response is a stream of continuous lies and fabricated excuses. They will not help me when I ask to speak to a supervisor or someone above the Rep/Agent from Green Dot Corporation. Their response: "there is none available to help you". A few times, I was told a supervisor would contact me in 72 hrs (this has never happened either). When I said I would wait for the supervisor on hold, the Agent was told hang up on me.

4. Green Dot Bank Checking Account / Direct Deposit
On July 3, 2020, I received a Small Emergency SBA Covid-19 loan in the amount of $11, 958.00, a week after these funds were deposited, they froze my account, including much-needed unemployment funds. When I called, they told me to send my driver's license and loan documents to a verifying email address. I SENT THEM THIS INFORMATION. They said it would be 3 to 5 business days before the information would be verified, and the block would be taken off. I called the next day to make sure they had received the documents. They verified that they had received them and that the documents were under review. I called several more times to check on the status of the documents and they responded with the same information that the documents were being reviewed. They then told me that "tomorrow is day 5, funds will be released" and to call back then to check on the account status. When I called back, they said that the documents had NOT been received and that I needed to start the process all over again. I requested and they got a supervisor and she said the same thing. All they would say: "I'm sorry to hear that you sent the documents."

5. Online review shows numerous and serious similar complaints pertaining to Green Dot...'I have read the same (in online reviews) serious issues from other Green Dot victims; we are all at the mercy of this false Green Dot Bank".

6. I understand that I will have to file a complaint with the FDIC Regulator for Green Dot. Here is the website: www.federalreserveconsumerhelp.gov. I have included all basic account information in this letter.
In conclusion, you see that I am in a distressing and serious situation with this bank.

My family and my business are in desperate need of these government-allotted funds in order to survive.
I need your help in obtaining access to these funds and in unblocking my account. Please let me know if you are able to handle my case, and if so, please inform me what my next steps would be in order to resolve this matter.
Respectfully,

Juan Herrera Martinez

Account Information:
Name on Account: J Herrera Martinez
Bank Name: Green Dot Corporation Bank
Bank Address: 3465 E Foothill Blvd. Pasadena, California United States - [protected]

Bank Phone: [protected]
Debit Card Number: [protected] Exp: 05/24 CVV:834

Routing Number: [protected]
Bank Account Number: [protected]

Juan Herrera Martinez

August 4, 2020: cashnetusa.hub (888) 351-0036 Scammers Green Dot Corporation Bank

Honorable Donald J. Trump
The White House
1600 Pennsylvania Avenue N.W.
Washington, D.C. 20500

Honorable Donald J. Trump,

Ricardo Cruz
Jul 25, 2020, 6:07 PM (2 days ago)

to Bank

Cash net usa company offered me a loan for $3000 and ask for my bank information and I gave it to them and they
Send $760 in to my account and instructed me to withdraw the money from my account and buy two Walmart
Money cards: One was card number [protected]; valid thru 08/23 ; code in back 598 and the
Other one was number [protected]; valid thur 07/24; code on back 412 and then I had to give them their
Money back to get my $ 3000 and they just went into my account after receiving their cash and made two claims
in my back account to try to steal over $ 800 dollars; fraud activities in my account. Walmart receipt [protected].
This is cashnet usa company doing scams with people's bank accounts. cashnetusa: (888) 351-0036
Backed up by Bank of America who also are involved in this FDIC Internal Robbery of bank
Accounts of all Bank of America customers with criminals: Bank Robbers who are working with
Outside loan company with bank of America likeCASHUSA.COM; (888) 351- 0036 by wiring
Bank of America Cash, about $ 960.00 dollars without and Bank of America is totally responsible
To be seen by the Bank of America as Bank Robbers by going into direct deposit Federal accounts
Secured by the U.S. Treasury department as Bank of America is charging off of federal funds ($950.00
From claims Cashnetusa gave me $950 placed into my Bank of America account by bank of America
Themselves and also put in for two claims for cash on behalf of this fraudulent operation. Walmarts
Cash cards is a scam and stole my own money and Walmart stores have been money Laundering
With this cash money card operation . walmart owe me $720 dollars, I have two cards no money
Found when I went to use them.
Director Operation S.T.O.M.P.
Ricardo Cruz

My Visa Prepaid Card expired 7/20. Green Dot never sent me a new card or letter, email to remind me the card was going to expire. I called customer service to say where is my renewal card, and im told i cant have a renewal card, and they will just refund me, my balance in 2 weeks. we'll im here in Florida not only is it Covid Captital, but we are now faced with a major storm, and i have no access to money. cutsomer service was poor, to say the least. i need someone to contact me ASAP about this.

Andre Sawyer
[protected]

in april my irs and stimulus check both deposited into a greendot acc I have been trying to recover my money since and have yet to receive a penny.
I was told to send the card to which is affiliated with acc and deposit I again told rep I dont have that card so why send in
again I called got runa round
today 07/08/20 I called again got told they cant help me when I asked for a supervispr or someone above the rep helping me he said there were none available to help me it be 24 hrs I demanded to talk to one was put on hold agaIN was than told a supervisor would get ahold oif me in 72 hrs
aagain said I would wait on hold and was told he would hang up on me and everytime I call in from now on

I recieved a Emergency SBA Covid loan, after it was depostied a week later they froze me account including my unemployment funds. When I called they told me to send my drivers licence and loan docuemtents to a verifying email address. They said it would be 3 to 5 business days before it would be verified and the block would be taken off. I called in the next day to make sure they recieved the documents and they verified they recieved them and that they are under review. I called several more times to check on the status and they said the same thing. Then yesturday I called and they told me tomorrow is day 5 and the funds would be released and to call back then to see the status. When I called back they said that the docs had NOT been recieved and I need to start the process all over again. I got a supervisor and she said the same. And all they can say is "I'm sorry to hear that."
I have read the same complaints about others and we are all at the mercey of this bank. There was not faudulant activity on my account and they are playing games.
I have filed a complaint with the FDIC Regulator for Green Dot. Here is the website that you can go to to file
www.federalreserveconsumerhelp.gov

I recently had my unemployment money deposited to my green dot account last 4 of my card is #3584 and from the moment it was deposited greendot put a block on it for security purposes which i completely understand so i follow protocol when i call and talk to customer service, which was i needed to wait for up to 2 business days for a corporate call back well i wait and wait two business days then call back only to be told i have to wait 2 more days for them to call back because greendot corporate office never called me back in the first 2 business day requirement so i finally get a call back from a very rude and unprofessional corporate staff member who was extremely rude and aggressive and flat out mean throughout our whole conversation and the he tells me to provide a copy of my id front and back and the. Direct deposit record showing it belongs to me and who i am, along with my unemployment deposit history/payment history which includes my associated address as asked for i provided everything and more for what was needed and once doing so i could call back and my account would be immediately unlocked and able to use.so i follow these required steps and my documents were attached and uploaded and i got my case number#[protected] so i call back and am told by a different corporate staff member that my account would take 2 more business days to unlock and that the information i was told by corprate staff member jason was wrong and that theres nothing they can do to fix this or resolve this issue or speed it up cause the reviewing department has to do it and i need to wait 2 more business days so i wait after all this im going through thinking ok maybe ill be able to buy my kids what they need and ny wife and the essential things that are crucial right now to have with the pandemic and new laws and ordinances are in effect but i cant because greendot corp.has my money and even though ive provided the required documents im still not able to access MY FUNDS FROM UNEMPLOYMENT WHICH IS PROVIDED SO I CAN PAY MY BILLS AND SUPPORT MY FAMILY not for greendot to hold it hostage or take it from me and tell me im not allowed to have my money that falls in the law guidelines of theft not to mention all other kinds of statutes and laws aswell not to mention i still have yet to recieve my card it says its coming but obviouly whoever updated is a corporate liar aswell as other staff members in your corporate office i just need my account unlocked like a week ago

Yesterday my Turbo Visa Debit card account was closed w/o my knowledge. I have over 1k in my account and cannot access my money. I called the number [phone number removed]. That number is useless. After entering my card# and SSN, I get the following message -- "This account is closed. Goodbye."

Not able to secure a live person for information on why I cannot access my money.

Terrible business practices.

My name is Antonio Reeves I was putting money on a Green Dot card to my daughter Latoni Wiley for my grandkids not realizing there would be a problem Of her getting the money, it's $5, 000 they have their part and won't release ours, .
They have been giving us the run around and I am about to get an attorney.

My contact information is [protected]

Green dot give me a email address it doesn't work right you can not take pictures of your I'd to be able to send pictures here is what they keep telling me that they need my correct address but they do have my correct address on file this all start by they have let some to use my account to buy something with our any card being use so call them to complain about how any one could buy anything with out using a debit card to buy something I've been trying to get my money back they have closed my account but they will not give my money back the email address they have given me does not work because it will not let you to take pictures of your I'D this is the email to use to get my money back it is [protected]@greendotcorp.com it will not let you to take pictures in order to send your I'D do I guess I'm going to have to sue them to get my 1164 dollars back I will be asking for about 10, 000 dollars for my aggravation they have made my blood pressure to do high I live in SSI only I can't pay my bills because they will not refund my money I don't want to do my rent is over sue because I can't get my money back from green dot Corp thank you Raymond schnitger

I can't bypass the security code to use my prepaid card and my green dot cashback debit visa I don't understand it but I said you could do my California ID my cashback card I mean that should be it right please get back to me soon as possible it's very Important my birthday is June 9, 1975 SSN [protected] my address is 8325 Hudson Rd., Yreka, CA 96097 my ID number is D6141231 expires On 6/9/2022.
My Green Dot number [protected] expiration date 12/23 the CCV397

My green dot acount is locked/blocked. I need it unlocked/unblocked as soon as possible. Green dot has issued me a new card. I can not activate it. I have tried numerous times. I have spoken with representatives on the phone
And they have said my computer needs to be gone over & they want $200.00 to do it. I have used a very secure computer where I work part time with the help of the manager. It still didn't work. I need to get this card activated since it is used for neessary medication. My computer is not compromised nor is the other computer I used. Please unlock/unblock my account and allow me to activate my new card that green dot sent me.

I need to have security block removed from my card. I am frustrated and I will never use greendot again. I recieved my direct deposit and I cant access my money because of the security block and I cant get a real represenative on the phone. I am so disgusted with green dot and I will never recommend this card to anyone. Can I please get some help.

I bought two 50 dollar moneypak cards and when I scratched off the back some numbers got scratched off as well, now I'm trying to get a refund or given two other cards equallying my two 50 dollar cards which I do have receipts for

I deposit $ 500.00 cash in a 7-Eleven Store antonym Pay Pal card, money was received by successfully by Green Dot but never credited the money into my Pay Pal card. 2 months has pass and after trying without luck to contact Green to to get my money back they have refused to solve the issue and still keeping my money.
Contact Pay Pal and 7-Eleven and both companies staid that GREEN DOT NEVER TRANSFER THE MONEY TO MY PAY PAL ACCOUNT.
I do have the receipt that show the money was given to Green Dot.

Sincerely,

Adolfo Rivera
[protected]

My card has been locked for almost 2 yeara now. I have provided you with everything you asked. The card is in My name and my husbands payroll check direct deposited into my account and greendot locked the card due to "suspicious activity" without ever trying to contact me to see if the activity was suspicious. They wanted front and back pics of my and my husbands id's which they have. I am attaching them for this letter as well

Case Number: [protected]
Case Number: [protected]
Case Number: [protected]

Green Dot. Card Number
[protected]

Richard 1963  ·  May 10, 2020

Debit card

On 04/16/2020 My Green dot bank unlimited card was blocked when my stipend was deposited on the Green dot bank card. I've tried countless times to reach a live customer representative and I finally realized that no one is going to answer my call. So I decided to file a complaint with the hope of getting my money back. I found Green dot website for complaints and tried to reach do at their corporate office and for once I didn't get Convin-19 message. I left a voice mail for someone callback. Well this man on the other side of the call presented himself as a Green Dot bank customer representative and I preceded to tell him about my problem and he said that he would fix it and instead he took my money off the blocked card and deposited in PayPal account after he told me that he would removed the block from the card. He also said that he would order another Green dot card which was only going to take 7 to 10 business days. He continued to tell me once the card came in the mail I only had to activate the card because the 440.00 was already on the card. I was so desperate to my money back that I didn't catch the lies he was bombarding me with. The card was ordered on the 04/20/2020 and after about a week or so I decided to send an email to him and he responded in a condescending manner and basically calling me a an idiot and a liar. He then replied back to me and said that he he told it would 3 weeks so that's another lie. Green Dot and Walmarts computer security leaves a lot to be desired and the consumer is the who is taking the losses. In my opinion this is some type of terrorism.