Green Dot
reviews and complaints

Greendot locked my account with my tax return still in the account.. I submitted my i’d and asked to close my account so I can receive a check with the remaining funds.. They told me to contact the originator of my funds send but that’s impossible when the irs said green dot has to send my funds back.. Just giving me the run around while they still take a monthly fee out of my account.. This been going on for over a year I need help

On 09/19/2023 at 2:55 p.m. I bought a green dot debit card from Walgreens 9458 Helena Rd. Pelham Alabama 35124 . I put $100.00 on the card. I've tried to register it many times { [protected] valid 01/25 cvv 125, and each time it tells me the 16 digit number is invalid. I want a refund sent to my P.O. Box 1348 Alabaster Alabama 35007. I'm very upset. I have called and no-one can or will help me

Look forward to hearing from Green Dot soon,

Melanie Sisson

[protected]@yahoo.com

P.O. Box 1348 Alabaster Alabama 35007

Unauthorized charges against my card at the microsoft*store they refuse to give my money back its been almost 60 days since my card and account have been frozen.This has been going on since aug 4th 2023. They stole over 2000 dollars from me.They will not provide any information or paperworkas to how they made there decisions. After like 45 days they finally sent me a replacement card. Still no good account is still to this day frozen-locked

Hi I have a Walmart Money Card

I had a Pending Hold put on my card that got posted to my Account and now it won't fall off as a regular Pending Hold would. I need this Money and it has messed my account up because it got posted and not left as a Pending Hold. Customer Service won't help they want to file a dispute.

The Charge was on Sept 8th 2023, for 150 dollars. I really need it resolved

How do you even know my name and account number

About the middle of August, 2023, I noticed the merchant names were either partial addresses or completely wrong. I also noticed the list of transactions and balances displayed a balance that was $360 less than my own bookkeeping. Customer service is non existent. The live chat has inept staffing at the other end. They opened with "Haven't received any response from you, let us know if you need more time to respond." They said nothing to respond to in the first place. Nameless, faceless corporate entity that doesn't deliver when things are amiss. Currently I'm trying to debate a $57 charge allegedly made at a Shell station. Their (automated) response is to deactivate my card and lock out my account until the new card arrives. I have bills due long before any card would arrive. This might not be so bad if they ever involved an intelligent human.

I purchased the wrong visa card and I want my money returned and the account closed [protected]/25 675.I cannot talk to a live person and am put on hold for 30 min I just activated it Tue Sept 2023 and a 7.95 fee has been taken out I want the account closed and my Funds from the Social Security I need this money desperately I've on a fixed income

I have a gift card from Walmart for $250.00. It has expired and getting it reissued is next to impossible. I cannot get a person on the phone to speak with. I have the card and have not lost it.

I started with Sunrise bank, the bank on the back. I went to Walmart, they say it is a visa problem. But finding a bank to take responsibility for the card has proven to be quite difficult.

Please help!

Heidi Kuchta

[protected]@comcast.net

Unauthorized charges greendot wont refund they wont ans phone keep hanging up on me aug 4th I called told them I discovered charges on my card I did not make they froze my card then two days later there are more charges from the same company I thought that was why my card was locked so there could be no more fraud but they allowed more fraud charges to attack my account with a total amount of two thousand three dollars im 60 yrs old and on disabilty they stold my whole months income I cant pay my bills I still cannot axcess my account and I still havenot recieved my new card

I've been with Green Dot over 3 years.ive been waiting for a replacement card since August 20 2023.they say it's coming ups I asked for tracking # I'm told they don't see one you can't send anything without one.so still no card.there sending me cards that don't have my money on it and they won't transfer my money to the new card.im told to wait I have bills to pay what a mess this is I want my money I'm going to another bank as soon as I can

I have direct deposit set up through my employer. On August 20th, the was a deposit of $500 made to my account. Although the funds are there, my transactions keep getting declined. I have spent several hours on the phone with customer service. They tell me how "sorry they are for the inconvenience. We're working on the issue. We are upgrading our system and it seems to have affected your account. We will escalate this issue and your funds will be made available within 48 hours". It is now weeks later and I am still unable to access my funds. My bills are not getting paid, my gas tank is empty and I now owe late fees and I am behind on rent. I want access to my funds. And I want green dot to compensate me for my late fees. This issue has caused me more stress than I can put into words. I am now $1000 in debt due to this issue. An issue that Green Dot is not resolving. It is completely unacceptable to be in this position.

On August 2nd my green dot account was hacked right after my social security deposit. On Aug 18th I was told that my provisional payment was there for me, but not telling me how to access it, now it's Sept 4th and still no check from green dot and no way to reach them. Customer service said they cannot help me to locate the money because my card is blocked.

I received my refund from my taxes after a couple of days it was locked and now they will not unlock it and it's holding $53000 of mine I've called numerous times. I'm getting the run around the amount is actually missing 18000 which we would be a total of $70000 it's been since the beginning of July and I still haven't gotten this settled when I called they say that they can't do nothing that I need to call the irs. I'll talked to the IRS they know nothing about it please help please help this company is stealing money from everybody and anybody

I received a message from Greendot that someone had tried to use my account through Instacart. They said they were locking down account and to contact them. The card should be restored within an hour of call and I tried to do a transaction and it declined. I called back and the second person said there was a glitch in system to try next day. I tried another transaction and it was declined. I called and spoke to third person. They said I should have a new card in three business days and I have not received it. They are giving me the run around and are passing the buck. I cannot even buy my medicine or get groceries because my paycheck is locked down on their account.

My income tax refund was deposited into this account after using my card a few times it was blocked I sent in ID verification multiple times they keep saying it won’t verify then someone told me my id was fake which was a lie. Now they’ve closed my account with money in it. I call repeatedly and stay on hold for 2 hours at a time it has been over a month.

The end of July while I was in the hospital my green dot card was hacked they took over $1300 I've been trying to get a new card and my money back since then but I keep getting the run around that they are having technical difficulties they've told me that 3 different cards were on there way but never arrived nor did my money I called again today and got the same story it will be there by the 31st my next step is filing a complaint with the attorney general.. this is so wrong in every way they have stole my money that was my SS money and my bill and food money.. this is not a bank they are rip off artists