Green Dot
reviews and complaints

I was charged to my account for basically all the money in my account to a company that I have no recollection of for services I have no need of and we would like a full refund due to incompetence and not keeping up with bank standards in wich verification of every transaction, poor customer service and been given the run-around, being told I will be getting a refund but resulting in a hang up.

Someone gave me a green dot card as a gift card. I had to sign up with my social security number to use the card. I used the gift card and I threw the gift card away. This was July 2019. I notice now that I've been charged each month to use this card as a bank card.

They charge me each month and I'm at some $80. I wanted to document that I didn't have the card anymore so I reported it lost, the card (that I don't have anymore) deactivated and now I can't figure out a way to cancel this card and to dispute the occurrence.

Every phone number is a dead end. I read reviews online that people tried to contact them for month with no response. I'm afraid to pay because then they have my bank or credit card number.

I do not know how to resolve this issue because I cannot get through to anyone. I will begin filing reports with the police, the news, and look into legal advice. I need this card canceled. I did not authorize a bank account through green dot.

My bf accidentally grabbed wrong card. The one he grabbed just showed up in the mail and I never meant to even have it activated until I realized it was too late and wrong account info had been submitted to the IRS and I couldn't correct it, although I tried. So, I activated the greendot, called to see if my deposit was registered when I couldn't contact a live person, they told me I had more than one account, my card is blocked and not sure why. I would like to just transfer all my money on this account to my NetSpend card. They have helpful and polite customer service 24/7 w/o all the problems and hassle. Can I do that? I'll show my ID no prob. Just get me off this greendot mistake!

It starts with the purchase of a green dot package from my local DG. I can load the card wi h my money, but in order for me to use the card, you must first register it online. Mail in my town USPS is by p.o.boxes only. Physical addresses are for fedEx or ups. So any address you enroll with is not accepted. No matter how many times you change it and verify that its right, it xhanges it to the closest town that has a similar address. And when you speak to the outsourced overseas customer service agent who you waste time verifying your identity with security questions to be told that they cannot help you until you verify the address without getting a copy of your ID and a piece of mail with same name and address for verification. Before going int my account you answer7 or8 identity questions, you just cant simply have them change your address . I thought I was the customer and they are the SERVICE!.

I reported my card lost/stolen because it had transactions coming off of it that I didn't purchase. So I ordered a new one, and just got my new card in the mail. I figured out after I had reported the card lost/stolen that my boyfriend was using my card, which isn't a big deal, and he was ordering my birthday gifts. So now I got my new card, and it is telling me that it has a security lock on it,
I really need to get the security lock off of my card, and get back into my greendot account, where all my money is. It says I need my ID, but my ID got stolen in February, and I haven't gotten to get a new one yet, so I don't have my ID. But my greendot account has all my money in it, including my money for my child support. I can provide any information needed to get my greendot card unlocked, except for an ID, but I have all my other information such as my SSN, all my personal information, and all the bank information. Can someone please help me get my new card unlocked so I can use it to get my money out of my account?. I really need my card to be unblocked

Dear Sir/Madam:
My name is Tony Bobet i resided at 1710 Seward Avenue, Apt#5-G, Bronx, New York City. My telephone is [protected]. I am filing an complaint to Green Dot Corporation 3465 E Foothill Blvd, Pasadena, Califorina [protected]. telephone is [protected]. On April 29, 2020. I supposed to received a stimulus check. And, I didn't received it. I want to file an complaint and not only that my brother received his check and not me. The next place i am going to file complaint to IRS and other places, too.

On April 29, 2020 at 1:39 pm
I spoke to someone at green dot my case# SF38749714 and I report it to green dot and she told me to send her the copy of the receipt and card.
I brought this Visa green dot card at CVS location at 6005 S.O.M. CENTER ROAD, Willoughby, Ohio store # 4351, TRN# 7531, Help name is Zanelle.
I put into the card 60.00 and the card was 1.95, that a total of 61.95, I gave her $80.00 and she gave me back $18.05.
I did call CVS but they told me to call green dot. com. and Here I am enclosed all the documents. This was a mother Day gift to my mother.
Thank you very much
Evelyn Torres

Green dot is nothing but thieves and liars straight up this company needs to get shut down for good I received an email from green dot today including a text message saying they received my direct deposit but will not post it until may 1st 2020 when i'm supposed to get it 4 days earlier from what there site says since the 3rd lands on a sunday and the social security is closed on the weekends so I called them about it and green dot told me that there wasn't any pending deposits which is a lie because that's not what the email told me and the funny thing is i've been with green dot for several months now and haven't had any issues until now the green dot site says if you set up direct deposit you'll receive your government benefits 4 days earlier and top of that green dot also told me once they receive the notification from social security green dot will post the money to your account now take a look at the different dates when my social security goes into my green dot account I took several screenshots of it including the email they sent me these people are nothing but thieves and liars

The irs says my direct deposit should b in my account but it's not. I cant get any help. So frustrated I've called emailed. I don't know what to do. I should of just stayed with american express. I never had this problem. If I could just talk to someone to see what I need to. I'm trying to be patient but I really need my stimulus money. Betty Cassady

My 2019 tax return as well as my pay were and are still being direct deposited to my Green Dot Debit Card. Therefore my stimulus check should have also been direct deposited to my Green Dot debit card. The IRS attempted to direct deposit my stimulus money on April 15. Nothing showed up in my account. I waited 10 days before attempting to contact Green Dot. It is impossible to reach an actual person with this company! I have tried via the phone, email, and the app. Nothing! No response to email. The customer service phone number puts you in a loop and eventually hangs up on you. I have tried all different days and times of day with no luck in finding an actual person. No chat is available on the app even though it says it will connect you with a representative. I just found out Green Dot refused the direct deposit from the IRS and now I have to wait another two weeks to receive a paper check. If there was no problem with my tax refund or payroll why were they unable to process the stimulus payment. I pay $9.95 per month for this service. They also claim the mailed me a named card which I never received. I have informed delivery from the post office and receive an email with a scan of all my mail. There never was anything showing I received a card from green dot. When I contacted them through the chat option months ago when it actually worked, I was told that in order to receive a replacement card they would need to shut off my current unnamed card which would mean I would have no access to my money for 7 to 10 days. How can anyone go that long without access to their funds? I need the stimulus money to pay my mortgage which is due now! As soon as possible I will be changing my payroll direct deposit and I will have nothing to do with Green Dot again!

I have done everything for the past 6 months still blocked did the web site on the back of the card still messed up come on Green Dot you guys was the best what happened and don't blame it on the virus some one in your corp office needs too work the phones your AG in CALF AND Utha might not be so forgiving

My husband and I both put our Social Security checks on a Walmart money card. We never had a problem until he passed away. They froze the account and won't let me his wife/widow have the money. This was a joint account and used for our household bills. Although my Social Security check is in there also, they are saying the money belonged to my husband. In the meantime, they are chipping away at it 5 dollars a month for their monthly fee. I sent a copy of my marriage license but I've not heard back from them.
My husband passed away on March 22nd 2020 I want my money refunded to me. Lona Rich. wife/widow of Howard Rich. Email address [protected]@yahoo.com if you need more details.

Your loging site online has been down since 9am 4/15/20 I have been trying to unlock my card all day and have had to tell bill collectors that I cant pay them because greendot has my money tied up and the site has crashed. When can I get my card unlocked? [protected]
Please text me to let me know if there is any way you can unlock my card
I need this card unlocked asap.

On 4/12/20 I purchased a Green Dot Visa Debit Card. I put $50 on it and entered my personal info. I had a bill to pay. To this moment I still can't register my card and it's practically useless like Green Dot. My $50 is gone. I contacted Google Play from where I downloaded the app. I keep getting an error message saying "the site you're trying to reach doesn't exist". I am out of $50 dollars! The [censored]!

I was sent money to feed my kids last week. I just checked the card and my balance was on it (the app) after I tried using it the same day the money was sent to me. I was declided. It then started saying that my card is locked after I tried using it. I dont understand at all because I borrowed money the 1st time it wasnt on there which caused a problem in my life due to the fact I couldnt pay the money back on time. Something really need to be done about this service

They're telling me there is a block on my card i've tried calling and calling I understand about the coronavirus but I need my money someone needs to be available to speak with, a few people at least to answer people's questions this is ridiculous I am not able to get any of my money, I need transportation, I need food I have to pay my rent I will be thrown out on the streets to live, out in the cold lthey do not give a [censored] about anyone but themselves... This totally sucks.

My card has been locked for 20 days and then closed.
I have not been able to communicate in phone. Website thru my app or by text for all that time as well. Now my direct deposit is missing too. I got to social security updated my routing and bank accounts with them as I was told to do thru a notice on my app.

What else can I do... I'm lost. Broke and my funds are in by the 26th. It's the 2nd and my $30 hasn't been able to be used in any way. My account is locked. Yet I can move it in and out of vault

My account was locked over a week ago when I disputed a transaction and I have yet to get them to unlock my account the money is there it's just locked
Case number is [protected]... I have emailed green dot I have sent in my id to verify and my account is locked I can't send money I can't pay bills ... this should've been resolved I have a lot of money about to be received on my green dot card I need it fixed ASAP

Had people help me do my taxes I'm young and never done them before. Long story short they tried to take the money when it came on the account. They had the login and the email given is hers. I had the account closed out. So they couldn't fraud it any further and the card had to be turned off as precaution as well. I still have the card. The account is still inactive. The card came in end of October/ beginning of November 2019. So sense then; cause shortly after getting and activating the card I reported the fraud. I've been contacting customer support and have been mislead and misdirected by them, on how I'm going to get my money. The money I never touched has NOT been refunded to me. And I STILL have NOT been sent a check. Or had the card turned back on and the money put on that. Which I was told is the other option. I want my money! I'm going to lose my home cause that was going to be my rent money. My car is wrecked cause my tax money never came and that was my money to get new tires. I will never give my time or do my tax's with this company/site ever again. And if this is not corrected! And FAST. I will refer all my family and friends to do the same and will make calls to have this tax operation looked into by IRS and tax administration.

My card is blocked i need it unblocked now i tried calling and cant get thru i don't appreciate and im not letting y'all take my money I've dealt with green dot for years and have never had this problem unlock my card! Or return my money im not about to let y'all company or cooperation scam me for what is mines... With this covid19 going on i need