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Great Wolf Lodge
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2.7 255 Reviews

Great Wolf Lodge Complaints Summary

107 Resolved
148 Unresolved
Our verdict: Dealing with Great Wolf Lodge, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Great Wolf Lodge reviews & complaints 255

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8:31 am EDT
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Great Wolf Lodge buffett made us sick/no outside access

I have two huge complaints about my families first time to great wolf. First of all we couldn't enjoy our second day because four of us got food poising from the buffet and ended up sick, so sick we are still off work/school today. the second complaint is that we had no balcony or area to dry swimsuits when the room is charged based on a balcony, how is that ok? the room was also incredibly dirty there was a spider web the size of a football above the couch in the living room! I am so disappointed

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3:50 pm EDT

Great Wolf Lodge All activities and restaurants closed hours before supposed to and was given incorrect information.

Conf #[protected] Name: Colunga Family
We arrived around 6:30pm on Sat Sept 4th 2021 to check in. Upon check in a gentleman named Juan was very helpful. At this time we found out that the rep we talked to on the phone had mis-informed us about what was included in the packages we bought but he made that right. Then we put our luggage in our room and headed straight down to start the fun for our 4 boys. Our package included various things like a Souvenir cup with unlimited refills, a cup with candy from the candy shop and $100 food credit. When we went down to collect some of these items at 6:45p we found that buckets was closed so we could not get our cups.. the candy shop had already closed and to our surprise so did all the restaurants therefore we couldn't even eat dinner. We had very little time left to even swim. Following a short swim which closed at 8. We were able to get in to the interactive game to get and activate the wands needed to play. However they had left a young girl to run the shop alone with a line of people and she ended up freaking out saying she was autistic. She charged us incorrectly and apparently didn't activate the wands. After wasting 45 mins there we had to return and get another employee to help fix the issues. By that time we were starving so we then had to drive to find dinner. The next day now that we had basically wasted the first day there we had a lot to get done. It took all day and again into the evening to collect and experience everything. Come time to eat we realized that only the pizza shop was ever open after breakfast all the rest were closed permanently. However once the evening time hit again everything started to closed about 2 hours before the listed time. (I have picture and video evidence). So I confronted the pizza restaurant on video asking what time they close and then when I asked why they closed so early the evening before he refused to answer me. All the other employees also ignored my question. Like I said they were not the only ones all the shops and events closed WELL before they were supposed to. Because of this my children were cut short on experiencing what we had paid for not to mention we wasted majority or of our food credit because nothing was opening to use it. Needless to say we were very disappointed with our stay at the Great Wolf Lodge Colorado Springs. At this point as I am among the top 10% of Google reviewers in the world, I cannot honestly give a positive review about our stay here as unfortunate as it is. I tried attaching both my photo and video but am getting an error that it is too large. 5 mb is the limit and owne picture now days is way more that 5mb. Please provide an alternate way to submit this proff.

Desired outcome: Refund

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Update by Colunga Family
Sep 10, 2021 5:10 pm EDT

In addition to what I had previously written in my complaint. Some of the other problems we encountered were when we called customer service inquiring about package and add-ons. We were told that the package we previously had which was 4x wolf passes and the breakfast pkg and $150 dining pkg with the Summer21 discount...would be equivalent to the All in one pkg with the first responders disc. I made triple sure it would allow for everything like the build-a- bear, candy cup etc...
However when we arrived that was far from the truth. Plus they said the first responders disc was not compatible with the pkgs I was on. The cost was an additional $450 to get back what we lost when customer service changed our pkg and assured us that it included all of what we already had plus some. Also, we paid an additional $59 for late check out at 2pm. At noon we began getting knocks on the door from house keeping and calls from the front desk. They started the next customers were waiting already. We explained that we bought late checkout but all they said was hmm. Regardless, they continued to harass us relentlessly. I call it harassment because between the phone calls and different employees coming to the door we lost count somewhere around 15 times. I'd say that justifies use of the word harassment. Honestly, our entire trip was a disaster. It seems to me that if a customer is paying $1400 for one night's stay that there would be some level of courtesy shown not to mention customer satisfaction. Even the cleanliness is evidence of how little was put into making it satisfactory. Here's an example: I had just purchased a Great Wolf Lodge Mask at the gift shop. I sat down at one of the tables outside the water area, removed my mask and set it in the table and realized that in the large cracks was all kinds of old food, spiders and spider webs etc... when I picked up my mask realizing it was not sanitary...my mask had collected some of the gunk like webs, food and sticky stuff from the table. Needless to say I had to throw it away right after buying it. Very concerning honestly and I could sit here and express several other incidents similar to this from both inside our room and outside in the lodge.

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4:18 am EDT
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Great Wolf Lodge Hotel customer service check in

We have called for a month straight to ask to check in early and also have conjoined rooms all to be told we can't even pay extra for upgrades or early check in. We get there and a gentleman from Paris, Tn says we have conjoined rooms. I bought two rooms to find out after swimming ours were not together.

Now we're teachers and special needs moms and talked with the manager Grant to be told that the gentlemen that helped us has been there since it's opened and never promised that. And our room keys don't even work, we even paid for wolf passes to be treated like we are liars and that I shouldn't be mad. Our kids were so upset they threw up from it. Definitely need new customer service manager and employees for food area.

Every one else is nice but please if you're a mom book at the dells not here. I promise it might be new here but things are all broken and never working right. Dells is amazing, Ohio is amazing, and Georgia also. We have been all over to many great wolfs and will never come back to this one which is only 30 minutes from our house.

The food is awful people don't wash their hands and use same gloves for garbage and then serve you, yuck. And to make it worse just because you speak Spanish doesn't give them the right to be swearing in front of you either.

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11:47 am EDT
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Great Wolf Lodge Child with disability denied access

I called your customer service prior to booking my reservation to make sure that it would be OK that my son wasn't able to wear a mask or face shield due to the fact that he has a disability and is over the age of two.

I called twice and both times I was told that he would be fine to enter your hotel.

I called two more times prior to our reservation to make sure there was a note on the reservation that he isn't able to wear facemask or shield.

I booked my reservation a month in advance, when the day came to leave I filled out our covid-19 screening questions and put that of course my son isn't able to wear and it says I have to now call the actual hotel I am staying at which was Niagara Falls Canada.

I called and the gentleman (who was extremely rude) told me that my son has to wear a mask or shield or he wouldn't be allowed to enter the hotel.
Which is actually ironic seeing as you have people in your water park not wearing mask but my child isn't allowed to go to his room without either mask or shield on. I asked to speak to a manager and he said the manager is busy.

I clal you head office and now they're telling me the same.

My only options were to either force my child who has a disability to wear one of the two or cancel my reservation that I had booked a month in advanced and already packed up for.

I canceled and took my money to a hotel that would accommodate my child.

You not accommodating my child was basically denying him entry because of his disability.

I will never spend a penny at your hotel ever.

Disgusting.

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Tammilynn65
Anderson, Indiana, US
Oct 31, 2021 6:45 pm EDT

I am sitting here so angry because we are experiencing the same prejudice! To the writer of this complaint, please let me know what if anything was done by the company. I am the grandmother of our 7 year old autistic granddaughter that is permanently disabled. My kids have kept this baby from public since pandemic started. October is her 2nd bday missing the one thing she loves consistently so far (autism is everything but consistent so this is big). Mind you, we are all vaccinated mask wearing family that respects others even when we are vaccinated and not required to.. but is our duty for others. My son planned to go when fall breaks were over and anticipated to be the least exposure. The location gentleman was disgusting and rude with zero suggestions such as here is phone number for corporate office or heck, being rejected without insulting and demeaning when explaining the Ada policy for masks . I call corporate and guess what? She confirmed that she isn't even in the states so down the rabbit hole we go! First, complaint and exposure to MAGA followers.. don't spend your money at any location.. they source out to foreign countries-big BIG issue with the group and especially with the state of hotel location-Ohio! Second, being a vaccinated mask wearing family since day one and purposely keeping children from all public places since March 2021... Where the heck is the corporate policy on disabled children? My son was treated so bad and was insulted to the point of anger the location reservations loser is lucky he is state away. I am not one of those demanding people for private company policy at all. BUT when it comes to this situation ( based on respect of private policy for businesses and my extensive research of other companies Ada mask mandate for Ada covered disability for child 2 years over age of 5 the accommodations exceptions all other companies made available that majority remedy timing of number of people to allow for 6' distance) zero regard or alternate accommodations were even brought up .. just the mocking of my disabled granddaughter. I am not letting this go but need to fight for all autistic disabled children. Heck even Build A Beat store has set aside special times for autism only children... I don't know who will see this but am looking for an attorney tomorrow just in case my pasting this discrimination on every public website, emails, to news stations.

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10:05 pm EDT
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Great Wolf Lodge No signal on the television can't watch any TV, no balcony access.

I wanted a balcony, so I can sit out there and drink my coffee when the sun sets and when it rises. So I reserve a balcony room for this reason and the balcony door is bolted shut. because of "construction" so I complained to the front desk and they did nothing to make my stay better. so after dinner at the buffet, I go to my room to watch TV and it says no signal. and the front desk says they're so but it due to the weather. so far I am unhappy with my stay here at Great Wolf Lodge. I will not stay here anymore, I will take my money/business to Kalahari or Camelback. and I will definitely let everyone know on social media about my stay here.

Desired outcome: a credit to my card for one night stay.

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4:37 pm EDT
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Great Wolf Lodge Cancelling reservation due to hurricane/miscommunication/language barriers/une

* Hurricane approaching where I live
* Call to find out policy on such
* Was told by Martha that I could cancel without penalty, given customer services # to call ( Language challenge /it was difficult communicating)
* Caller customer service, it was a chance to win a $100.00 gift card. Told Briana I didn't want it I just wanted customer service. Briana's response was you have to do this first. I said " this is frustrating" Briana's response was something to the effect" your frustrating"! I hung up"
*I then called another customer service # I found. This was answered by Yolanda. She was very nice and helpful but once again, difficult to understand. Once again it was frustrating! She reported that you could only cancel at Massachusetts location. I told her that we wouldn't be able to get there due to the storm. She said she would have to get policy for the Pocono location and put me on hold several times. We finally got to a place where she said we could put the deposit on hold( which Wendy said you couldn't previously). I agreed to put the deposit on hold!
WOW that process was PAINFUL!
For such a large organization I would think you would have a better system in place for (not just a hurricane) any thing.
Also by the way, I called the Pocono facility on Tuesday 8/17/2021 it directed me to leave a voice mail, which I did. Today id 8/20/2021 and I have yet to receive a call back.
*As a customer service representative, I can tell you, your customer service needs to be reevaluated ! If you were to listen to the recordings from that day, I believe you would agree!
*I will go eventually(having a deposit of over $900.00, but I will certainly not recommend your facility.
* There is actually so much more! The reservations were under Scott Gardiner for 8/22/2021-8/24/2021. My name is Cindy and I handled the reservations and cancellations. Feel free to call me at [protected] or email me at cindy.[protected]@coldwellbanker.com.

Desired outcome: Restructured customer service, better training, better policies on weather emergencies and seeing that I lost the discount; a discount for our visit.

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3:13 pm EDT

Great Wolf Lodge Dirty room with diarrhea , disgusting, cheap frozen food

I spent 3 nights at HWL in the Poconos with my family. $2000 later we left thinking how disgusting the food at the buffet was. Same exact menu every single day. Frozen, defrosted food. My kids refused to eat the chicken nuggets, greasy smiley fries and the Mac n cheese is the worst we've ever had. Inedible. If that didn't make us lose our appetite, the toilet paper roll with the previous guests diarrhea splattered all over the extra toilet paper roll behind the one in use made us all sick. I quickly turned it around back in its hole because my baby was sure to reach into the garbage. My husband grabbed a house keeper outside and told her the situation. Her response….. she HANDED HIM A PAIR OF GLOVES AND A NEW ROLL! All I have to say is thank goodness I wasn't there. I have never in my life heard of such a thing. Especially after the amount we spent per night. He found a manager and she took care of it. I am thoroughly disgusted and completely skeeved out. The rest of my trip just wasn't the same from that moment. I questioned every single thing I touched and I couldn't even enjoy myself anymore. During a time like this when everyone is so careful with spreading germs, that is UNACCEPTABLE! There was many more things that I just do t have the energy for like nerds all over my room from previous guests and my kids were trying to eat old candy from the floor the whole trip. Try calling the front desk to get it taken care of you say? No, they don't answer the phone! This place is in serious need of new management on EVERY LEVEL. I guess this is what happens when teenagers are allowed to run the show with zero direction from management.

Desired outcome: Refund

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2:51 pm EDT
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Great Wolf Lodge Cleaning

Good afternoon
My name is Sabienne. I took my family to the Great Wolf Logde in Fitchburg MA for 5 days last week.For the 5 days, no one came to clean the room nor to empty the garbage. I called the front desk and asked or a cleaning and I was told per CDC they do not do overnight cleaning but they will send someone to empty the garbage. Yet no one came.
My son get bedbugs bite sleeping on his bed. I am very disappointed and discussed of the place.I reported the bugs bite to the housekeeping manager STACY, she along with the pool/water manager get my information and said they will call me after 1 to 2 days after they gave me some hydrocortisone ointment to put on the bites. No one call me after tI left this place last Friday.
My family loves to go to the Great Wolf lodge with this experience, we have to find another water park to go.

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Update by Sabienne Legros
Jul 27, 2021 2:53 pm EDT

Hope that someone cares enough to gix this problem

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2:50 pm EDT

Great Wolf Lodge Food

We brought our three grandchildren to stay at Great Wolf in Mason, Ohio, I spent quite a bit of money which I expected, my little ones were thrilled. We were not. I spent 128 dollars at dinner Saturday night 7/17. All the food was cold, part of the floor was broken with tape around it. It was awful. We were so excited to bring the little ones to play but so disappointed in the food.

Tammy Kreemer

7/16-7/18

Desired outcome: Some sort of refund

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11:23 am EDT
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Great Wolf Lodge Customer Service Representative Aaron unhelpful

I just called customer service and spoke with Aaron (he was unwilling to disclose his last name). The purpose of my inquiry was to clarify if a pharmacist qualified for the HEROES discount because it says medical professionals in its description. After placing me on a 5 minute hold, his final answer was "Yes sir, that should work". I then said "you say ‘should work', can you please give me a solid yes or no?" I live out of state and want to be certain whether or not this discount offer code will be honored. I told him this and emphasized that "no" is ok, I just need an accurate answer. He then proceeded to repeat that it "should work". I then asked if I could get his name to provide to the checkin desk if I should run into any problems and he was unwilling to provide anything beyond his first name. At this point, I was frustrated that he had not helped with a single issue at all and wasn't trying to make it better. I then thanked him for his time but told him we would be booking with another option due to getting no questions answered or any help through the "Customer Service" channel. To me, this would be more accurately described as customer disservice. I received no apology or follow up. Just wanted to share this distasteful experience. We will be avoiding GWL in the future if this is what is to be expected. Thanks

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10:12 pm EDT
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Great Wolf Lodge Pricing

Hi I booked a birthday party trip for my son and several families over two months in advance. I chatted online with a representative and I inquired about a cabana as the webpage would not pull up. I was told it would be $120 plus tax. I should have booked right then but I told them I would book in a few minutes... no mention of price "fluctuations". I chatted with another representative not more than 10 minutes later and they told me the price was $320 plus tax. I said I just chatted with someone and got a way different price. They said sorry we can guarantee prices that we give you given demand. Ok so in 10 minutes the price in two months went up almost triple the original price. This place is a scam. Not only did I pay Ritz Carlton prices for a room, but when I tried to add extras they change the price on me in 10 minutes. I am thinking about canceling the whole trip and birthday party because this is not what a company should be about. They are taking advantage of their customers!

Desired outcome: To honor their initial cabana price.

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12:20 pm EDT
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Great Wolf Lodge Service

The california location texted me at 9:00 p.M. At night letting me know that they were no longer opening their building even though me and my children have already traveled out of our way to be closer so that we can wake up and check in since I was told the day before we could check in at 12:00 and then the next day at 9:00 p.M. The day before our reservation they decided they were no longer opening the building and they told me that they would not help me get another room for another day because they do not know what they could do. This reservation was for my five year old birthday party and I had to break my children's heart and they felt that they did not need to fix a problem even though they didn't even give me 24 hour notice that they were canceling my reservation due to their own personal problems with their company.

Desired outcome: Wolf Lodge owes my children account room or at least a very discounted room since anything after the month of May the prices become very high and I will don't think it's fair that I have to pay that much when I already made reservations

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1:10 pm EDT

Great Wolf Lodge Front desk

I was quoted my room would be under the special of $99. A night and was charged 169 per night. I need money returned to me because of the dishonesty twice from the front desk. [protected] Ms McClain. I'm going to bring this to the news channel if nothing is done soon. The first 2 night I was quoted $114. Per night the last night I was quoted $99. Per night. When I checked my account the amount is $169. The took from my account. They tried telling me one of the taxes is $30 per night which is nonsense. When I checked out they wouldn't give me a receipt for my stay. I need something done immediately. With a reimbursement on the overpayments I had to make.

Desired outcome: Refund of extra money taken

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3:28 pm EDT
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Great Wolf Lodge Social distancing and crowded

There is no sociy distancing in Sandusky Oh and Mason Ohio location.
Not 50% Capacity
They are running full force.

I have been there and it's well packed and now I read complaints on others..
Virus is not taking lightly at these locations

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8:45 pm EDT
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Great Wolf Lodge Employee harassment

I sent a detailed message of my complaint to the kcks location and I do not believe they will take it seriously. I used to work there and was harassed by not only a person in housekeeping but also my superiors... Please have them forward my complaint to someone who will take it seriously because my family wants to return but I don't trust the employees who harrassed me that are still employed there. I don't feel safe staying there with then knowing I complained about how my complaints of being harrassed were handled. Until something is done about it I fear my family and I will be treated poorly and continuously harrassed until this matter is resolved. Please, my kids want to go back and I don't feel safe. Thank you.

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1:01 pm EDT

Great Wolf Lodge Service

Greatwolf refuses to refund my fees during Californias mandatory Corona Virus mandate. I Booked 5 days ago for my daughter birthday. I was told that if I cancel I forfeit my entire amount. The representatives refused to answer any if my questions about saftey and liability. How can a company require you to come to their facility but can't confirm its safe. Dishonest and immoral.

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Kayla Hamlin
Clanton, Alabama, US
Mar 28, 2021 9:38 am EDT

Stayed in 6209 from 3/25/2021 to 3/28/2021.
Reserved and PAID for a Family suite for 6 people. 2 double beds and a double fold out couch in a large room. Upon arrival we were give a queen suite (5 people max) 2 double beds and a twin single fold out chair. (We paid almost $700 a night with tax. To be cramped and have to step over an air mattress every day.)
Upon approaching the front desk, I encountered Demarcus, who was extremely rude, basically said tough, and offered an air mattress or an upgrade, that we had to pay for. WTH!
It wasn’t until the night before our stay was over that we got to speak to the front desk manager.
She admitted we were in the wrong room, blamed it on a computer error, adjusted our amount to cover the queen room we were stuck in and told us we wouldn’t have to pay for the air mattress we had been forced to use. That was it. No compensation whatsoever for the inconvenience itself.
$700 a night and this is the service I get? Really?

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9:52 am EST
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Great Wolf Lodge Horrible customer service / discrimination

I had booked a reservation and needed to change date well in advance due to illness, to ensure I dont spread germs to others at the park. I called and on the phone was Kaylani or Kayla-Annie, something that sounded like that I'm sure i'm misspelling. Either way, upon answering the phone this young lady noticing my accent (I do pronounce words well and have U.S. doctorate degree for record), the lady assumed she needed to talk to me in a slow motion and sloooooooooo-wly s-p-e-ll each and every word. Upon asking her what the cost per person would be she said: "Seeeeeeeeveeeeeeeeeen zeeeeerrroooooo dot zeeeeeroooo zeeeerrrrroooooo, ooooookkkkkkkk"?

It was beyond disrespectful and unneccessary, needless to say that it would make you not having anything to do with company ever again, and spread the word of this derogatory and discriminating call. I called another agent who rebooked my one night 2 day stay to day waterpark pass, no hotel stay, I noticed only after confirmation was sent, and on Monday, schoolday! I am beyong dissapointed and feel sick at how I am treated by this company's inferior customer service today! If one can help - please do as this is awful. I want my refund as I can not trust that this company wont make further damage as I completely lost trust.

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1:07 pm EST
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Great Wolf Lodge Booking/Billing

I booked a room at this location on February 20, 2020 for the dates of February 28, 2020-March 2, 2020..We came for my daughter's cheer competition. When booked I paid the deposit of $257.27 and had a remaining balance of $497.16 that they said would be charged at checkout which was today March 2, 2020. Friday night I was alerted by my bank that the Great Wolf Lodge has charged me for more multiple charges that were coming out of $497.16, $300, and $550! I immediately went to front desk where they apologized and lady said it would be fixed.. Saturday afternoon after we got back from competition I went to check on it and the lady said there was no notes and that she'd fix it right away and money would be in by Sunday.. Sunday after competition I went to check because money was still not back in and again they apologized and said they'd fix it.. This Morning I went to check out and had the same problems I've had since we checked into this place and finally she said there was a Manager there so he came, apologized for the whole ordeal and said he'd fix it and that the money would be deposited within 6-10 business days! 6-10! Are you kidding me?! To say that this weekend was stressful is an understatement and this place made it 10x worse by charging me extra and not even compensated for Anything! Staying here was a nightmare and I will be writing a huge complaint because this should have never happened and is unacceptable! I will never stay at this location again nor will I be recommending it which is a shame because our whole team stayed here and it's not cheap! Smh

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11:13 am EST

Great Wolf Lodge Dining/Food experience

Greetings,

Hope all is well! My name is Tina Jones and I stayed at Great Wolf Lodge on February 28, 2020-February 29, 2020. Upon us checking In the staff was very friendly at the check in station. This was my family and I first experience here at the Great Wolf Lodge. We stayed in a family suite and it was very warm and welcoming. However, the reason for this email is to talk about the experience we had in the dining room at loose moose. We had breakfast at loose moose and while we waiting on to get our breakfast we noticed that each food station was left messy with food spill over and no one came over to clean it. When I sat down to eat my food I noticed that my fruit was molded on my plate. The grapes had mold in which caused me to stop eating the fruit. After being diagnosed with food poisoning last year I am very conscious about the food that I eat and where I eat at. I went back up to the fruit station to see if there were more fruit like that and indeed I came across the entire pan that was molded but still left to be served to guest. Coming from working in hospitality I am very aware that dining area should be a very clean area especially where you served your food. We noticed dirty utensils, and plates, in that station area. After breakfast I was very disappointed with he food and the cleanliness of the dining area I went to the front desk to speak to someone. However the concierge mentioned to me the reason for it being dirty is because of the kids. I expressed to her that that was not a valid excuse as I visited many different water park hotels and this is by far the first one I came across that the dining area was like this. And thay only leaves me to wonder what else is dirty since she said that. When I got to my room I felt very sick and could not enjoy my stay further at the hotel. I decided to lay down until it was my check out time. I have always wanted to come to Great Wolf lodge but never imagined my experience to be like this. If someone can reach out to me at their earliest convenience I would greatly appreciate it. I paid a total of $692.02 and I would not recommend this hotel to anyone due to a horrible dining experience. I took pictures of each station of where the food is being served so you can see how disgusting it is. My godson did have a great time but due to the dining experience I will never come here again.

Reservation number [protected]

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11:31 am EST
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Great Wolf Lodge management/cleanliness/overcharged

I booked my reservation back in October 2019 for January 31-January 2nd. I paid for half $300 when I booked. I called a few days before to tell the front desk, I had a new debit card, same bank account (money was already debited from my account) the employee was rude and annoyed that I wanted to put a new card on file. She desired the only way to do this was to refund my deposit! My bank account has still not issued a refund and after several other problems with management and front desk I have been over charged by the resort and given a breakfast voucher as a resolution to having several hundred dollars pending refund and held up by their resort.
The service in the restaurant was awful! Food was over priced and Below grade quality. The waitstaff is slow and rude. We were ignored and our coffee came out 45 min. Later after we finished breakfast.
The pool was over chlorinated and burned eyes and kids all had developed rashes like burn marks from
The strong chemicals. There was fecal matter all over the pool decking and took guests 45 min. To find staff to clean it up. It was disgusting!
The room was never cleaned, we had to ask for more towels. The fold out couch was uncomfortable and no blankets on Queen bed (only sheet).
This company doesn't put their guests first, they have excuses for their poor customer service and couldn't careless if they lost business because they make too much money off of their mediocre business to care if they upset anyone who is paying $$$$$ to stay and not have a pleasant experience.

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Great Wolf Lodge In-depth Review

Location and Facilities:

The Great Wolf Lodge is conveniently located, making it easily accessible for travelers. The lodge offers a variety of accommodation options to suit different needs and preferences. From cozy rooms to spacious suites, guests can choose the perfect lodging for their stay. The on-site amenities and activities provided by the lodge ensure that guests have everything they need for a memorable vacation.

Customer Service:

The staff at Great Wolf Lodge is friendly and knowledgeable, always ready to assist guests with any inquiries or requests. The service provided is prompt and efficient, ensuring that guests have a hassle-free experience during their stay. The staff is also accommodating and goes above and beyond to fulfill special requests, making guests feel valued and well taken care of.

Room Quality and Cleanliness:

The rooms at Great Wolf Lodge are spacious and comfortable, providing a relaxing environment for guests. The facilities are well-maintained and clean, ensuring a pleasant stay. The lodge provides adequate amenities and supplies in the rooms, ensuring that guests have everything they need for a comfortable stay.

Dining Options:

Great Wolf Lodge offers a variety of dining choices, catering to different tastes and preferences. The quality and taste of the food provided are excellent, ensuring a satisfying dining experience. The pricing of the food is reasonable, offering good value for money.

Entertainment and Activities:

There is a range of indoor and outdoor activities available at Great Wolf Lodge, ensuring that guests of all ages have something fun to do. The entertainment options provided are engaging and enjoyable, keeping guests entertained throughout their stay. The activities are easily accessible and readily available, allowing guests to make the most of their time at the lodge.

Water Park Experience:

The water park at Great Wolf Lodge is impressive in size and layout, providing a thrilling experience for guests. The safety measures in place and lifeguard supervision ensure that guests can enjoy the water park with peace of mind. The cleanliness and maintenance of the water park are top-notch, ensuring a hygienic and enjoyable experience for all.

Family-Friendly Atmosphere:

Great Wolf Lodge creates a child-friendly environment, ensuring that families feel welcome and comfortable. There are plenty of kids' activities and programs available, keeping the little ones entertained throughout their stay. The lodge also prioritizes the safety of children, implementing measures to ensure their well-being.

Pricing and Value:

The cost of accommodation and packages at Great Wolf Lodge is reasonable, considering the quality of the facilities and services provided. While there may be additional fees and charges, the overall value for money is excellent, making it a worthwhile investment for a memorable vacation.

Accessibility and Parking:

Great Wolf Lodge offers ease of access to the property, ensuring a smooth arrival for guests. There is ample parking space available, making it convenient for guests with vehicles. The lodge also prioritizes accessibility for individuals with disabilities, ensuring that everyone can enjoy their stay.

Overall Experience:

Overall, the stay at Great Wolf Lodge is highly satisfying. The combination of excellent facilities, friendly staff, and a wide range of activities ensures a memorable experience for guests. It is highly likely that guests would recommend the lodge to others. While the lodge already provides a fantastic experience, there is always room for improvement, such as expanding the range of dining choices or adding more entertainment options.

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Contact Great Wolf Lodge customer service

Phone number

+1 (608) 662-4700

Website

www.greatwolf.com

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