Great Clips
reviews and complaints

I giving a comment!
On 09/14/2017, I went to Great Clips in Lakeside, Store #1756, at 9:00AM to get my hair cut! When I got there, I was greeted by Carolyn! She is very good at her job because she cares about the customer! I think that good comments should show that there is also caring people who work for Great Clips and they love their jobs!
Carolyn is the reason I come to this store! She always has a smile on her face and listens to what my hair needs are! I'm disabled and come in early in the morning! I'm always there before the store opens so I can get in and out in great time! Carolyn has treated me like family and this is great for customer's service!
So, I loved the way my hair was cut and I will return in six weeks to get it fixed! Thank you, Carolyn! and I'll see you in six weeks!
Deborah Peebles

When they first opened, the manager was there and it was her turn for me, i told her I wanted this other girl, she said to me, IS It BECAUSE I AM A MEXICAN, i have never seen her before this time. I walked out. Recently i went back and was getting a hair cut from another stylist and she came over and started to spray my hair in front of the stylist, i stopped her, what is going on, she left then and i had a coupon from 12.99 to 9.99 and they would not honor it. The expiration date was a month off from that date. This is at 281 and hwy 46

Earlier today, my dear friend, Brenda Searcy, stopped by your Kaufman, Texas location for a hair cut. This is the message she sent me about her experience.
I just went to great clips in Kaufman. I had my hair cut and the bangs were not right I never raised my voice and ask to try to change it. They ask me to leave. When I left the manger told me as I was leaving in front of everyone there that my bangs were not right because I was bald. I suggest you do not use great clips in Kaufman.
I am appalled at such treatment of any customer.

I was out working and saw a Great Clips and thought I would stop in and get a hair cut. This Great Clips is located at 12141 Manchester Rd, Depair Mo 63131 (right next to the Aldi grocery store).
I proceeded to go into the store and received a hair cut. There was no wait. As I sat down in the chair an elderly lady began to cut my hair. She could hardly move/walk around the chair. She was complaining about her knees and feet constantly. Needless to say I felt bad and did not want to complain about the hair cut I received as it was horrible. As I got done to leave I went up to pay for the haircut. I go to a great clips every 10 days and normally pay $14-15. They charged me $18 for the haircut I was unhappy with to begin with. Totally unhappy with. I said "$18 wow the prices went up" the lady went and got a manager. The manager's name was Lisa. I told her I wasn't happy with the haircut at all. She offered to do nothing about it. She told me the price was the price and was very rude and had a smirk on her face the whole time. So I paid for the haircut that I did not like and left. I do not feel that this is right at all as I am taking time to write an email on the weekend. I have 2 boys including myself that also go to Great Clips twice a month so we spend quite a bit of money there. Lisa's attitude was that she could care less if we ever came back to a Great Clips again.

I would appreciate a follow up phone call please to discuss this matter and please leave a voice mail if I do not answer . My phone: [protected]; my email: [protected]@yahoo.com

Respectfully,

Chad Justice

For several months now I have experienced rude treatment and witnessed some of the most unprofessional manager to staff behavior I have ever seen continued every time I return. I understand we are all human and people have good days and bad. This is why I am so steaming mad. I have been a loyal customer now since I moved to Southlake 4 years ago to your Great Clips in Grapevine on Park Blvd. I have never had a bad haircut and neither have my two boys ages 6 and 9. I have seen many stylists come and not very many stay. Recently your manager Amanda whom occupies the first chair closest to waiting area has made every visit to your shop not only uncomfortable but extremely unpleasant. It is almost as if she is so annoyed when any customer comes in to be serviced. I have witnessed tension between her and the other employs. I have not one memory of seeing her behave like someone I would want to manage anyone. I heard her shouting curse words at an older colored bald man who had showed up late for work a few months back and i asked the nice man that was there where the manager was, I was informed she was the manager. But today I was completely blown away by her outburst in the parking lot in front of your store.I watched her approach one of the stylists that has worked there and cut my sons hair quite often. We wait for Jenn who I personally have witnessed being bullied and talked down to in front of everyone just as she did the other man. I did not hear or see what went on in the shop but I pulled in to Thai Riverside to pickup my food and heard Amanda screaming and approaching a white car in a very confrontational manner shouting threatening to assault and had absolutely no self control. I was shocked to see the driver of the car was your employee. I do not know exactly what would dare be worth putting on a show like she did today but I know the difference between a leader and a tyrant. I hope you get control of this pathetic troubled young women she has poor customer service and her attitude toward your patrons is unacceptable. Customers are not an annoyance; we are the ones that pay her salary. We will drive to Southlake and get our haircuts until she is gone.

Hello me and my sons stopped by yesterday and was greeted promptly from a nice gentleman as I asked him could great clips honor a competitors coupon for 7.99 a lady rudely intrarupted and said she's Rachel the manager of this salon and she would not honor our coupon or even welcome us she told us to go back and use that coupon at sports clips sadly she was very rude and not friendly at all we will never come back to bad I would have sent a lot of people to your location

We asked for a flat top at Great Clips and instead got an extremely short buzz cut, not even close to a flat top. I had explained what we wanted for my son who was 11 and somewhere during the haircut the stylist asked my son about the number he wanted. She needed to consult me instead of a young child. He had school pictures that day and was devastated at how his hair looked. He looks completely bald! Unfortunately this isn't the first time great clips has butchered one of my kids hair cuts!

I got my haircut at the one on Holt Avenue in Bay View in Wisconsin. I am 51 years old with a sassy short hairstyle. I mentioned to the girl that I was gonna color my hair the Denim Blue color by Garnier. She burst out laughing and said, don't! You will lose your job. I think I will look beautiful and they can't fire me for blue hair. I am very offended! I don't know her name but she is older around my age with long black hair...

On August 11th I went into the Great Clips on Cornell Road in Portland OR.
Having been an hair dresser for over 25 years and having had my mother as my instructor, I KNOW how to cut hair. I am not Joe Blow off the street. So when I sit down I warn the person cutting my hair that I KNOW how I want my hair cut and I will tell you how to cut my hair.
Well I got this blonde lady there who has no business cutting hair. I specifically told her I wanted shoulder length with just the bottom 2 inches layered. My hair was to the bottom of my shoulder blades. I wanted a nice clean cut, no slithering or razor.
Well as I was telling her how to cut the layers I wanted she grabbed a chunk of my hair as she CHOPPED it off telling me "NO I am doing it my way". That is the exact same phrase the lady used who made me go into hair dressing used before she chopped my hair. I couldn't even jump out of the chair at that point or believe me I would have.
I am so pissed right now. My hair is CHOPPED. The layers are uneven, the front is longer than the back and in the back underneath it is only an inch long now. That is NOT a layer cut. The bottom should be longer than the top. I have a great big point now between the top and the bottom because of the horrible job she did. And she thinks shoulder length means CHIN length. It will be months before it is long enough for me to even get this chop job fixed. I truly HATE my hair right now.
I am requesting a FULL refund of the 28.00 dollars I paid.
I could have done a better job myself at home.

When you find someone who cuts your hair perfectly the way you want it, you certainly wouldn't want anyone else cutting it. Well I found that person at Great Clips, but I have been told by the Manager that I cannot make a request to have that person cut my hair. I checked in to a Great Clips and waited for the girl that I wanted. I even let people go in front of me so that I could get the girl I wanted to cut my hair. I was told that my name was removed from the list and I would not be getting my hair cut at Great Clips that day by the person I wanted because the barbers take turns with the customers. I found that very rude, since its my hair and I don't want just anyone cutting it since I have had very bad experiences with other barbers. I was told it was a policy and the Manager was so rude and condescending I finally just walked out. please change this policy

I went to Great Clips in Galt, Ca. I let the stylest know I wanted it trimmed and thinned, no layers. I wanted to keep the length and I don't want layers. Her name is Vivian. I asked her to thin and when I felt my hair in the back it felt really short, the top was chopped off! It was very uneven and very textured. I asked her what happened to my hair and she said I wanted in thin. I said I told you I wanted it kept long, no layers and everyone I have asked to thin always thinned from the bottom. She offered no help to fix it. I felt very shocked and overwhelmed. I don't even no why I stood there and paid for it. I think I was in shock and didn't want to cry in the store with all of the customers watching me. I got to my car and broke down crying. I did have to go to another salon to have my hair fixed. My hair is now above my shoulders in order to fix the terrible mess Vivian did to me. I do want a refund for my haircut. Who can help with this?

I have been a loyal Great Clips client for years. My main store is Coleman crossing in Marysville Ohio. I have been sore about this for weeks now and just decided to write. I went in un preassigned on this particular day. There were 4 in front in me and two stylist. I sat there through one then the second was called. No one there. So they took the next one. Then my turn and the lady called the name that wasn't there and she had arrived. Instead of moving her to the bottom they took her In front on me. She explained she had signed in but went shopping and was late getting back. When I questioned this I was basically told tuff crap, she signed in, went shopping and is now here. Clearly I was upset and voiced my complaint. I was then greeted with a smart [censor] response "well sorry, have a nice day" in a very sarcastic tone. I haven't been back since and I'm still very upset. I don't recall the lady's name but this policy seems rather rude to those who have waited their turn. In addition to a sarcastic attitude and embarrassment in front of several others waiting.

I resently moved to Calgary so I brought my son to one of the local Great Clips today. The stylist asked me how I want his hair done. I just told her to trim it a bit shorter, but kept the same style. None of the stylists I visited before have problems with such simple request, but my son's hair ended up with a terrible new look and his hair was not evenly trimmed on both sides. I'm definitely not going back.

today 7/24/17 went to great clips in Dixon, Illinois to get a haircut Chad cut my hair he reeked so bad of tobacco I can still smell it and its been 2 hours he couldn't have showered or put on clean clothes he will never cut my hair again I'm sure I'm not the only one that has experienced this problem with Chad anyone with breathing problems or allergies would have a problem breathing he reeked that bad hes working in a public place should not be allowed to smell that bad not trying to get him fired but he should be addressed about this problem I would think his co workers have a problem with his stinking like cigarettes also its not a smell he developed just that morning because I was there as soon as they opened and the smell was real strong probably I'm wasting my breathe because nothing will be done about this problem but if everyone quits going to him because of this he will not make any money so be it

I went to great clips in Dalton Ga on shugart rd To get my haircut the person I normally use was not there. My grandmother needed to leave and wanted to go ahead an pay for the cut. There was this tall women in the first chair and the girl checking me. we asked if it was ok to pay first with cash. The tall women turned around and with a hateful tone and go to hell look said no she has to stay here. I asked the girl that cut my hair who the manager was cause I was gonna inform her on the stylist behavior but she wasn't there and she proceeded to tell me that the asst manager was there and she pointed to the tall girl and said her name is melissa she could help you. how can you have a manager in a company like this and they be that unprofessional and rude to the customers. The lady that cut my hair did tell me it was policy about not paying before a cut which the asst manager should have said instead of being rude and hateful to us. Th

I worked at Great Clips in OKC. Each stylist is required to enter their information on ADP for direct deposit. I did this. My account number and routing number for my bank were entered correctly because I double checked it before selecting the submit button. I got a better job with benefits someplace else and never returned to Great Clips. Payday came on June 30 and my check was not direct deposited. I contacted the Franchisee. He passed it to the manager. The manager claimed to the franchisee that she called me numerous times. My count on calls was ONE. Numerous emails have been exchanged, people were contacted, and yet the buck is still passing around because this is almost August and I still have no paycheck from June. I requested on July 11 to have a paper check mailed to the address they have on file for me, but have received nothing. Not even an email to tell me that the check has been mailed. The stylists are not allowed to sit down during their shifts unless they clock out, they get 30 minutes for lunch when they work a full shift from open to close on weekends, and God forbid you should want to be comfortable. As a stylist, standing on our feet all day is very difficult, and when you have to look "professional", it is also uncomfortable. Having to wear dressy shoes and clothes is a redundant policy considering how much hair accumulates during a shift. If you don't push product, you're not a good employee. I refuse to push product I don't like. I may have to use it in the salon but I don't have to sell it if I don't like it, and I won't be forced to do so. Our tips that are captured from credit card sales to customers are routed to a debit card, and we are taxed on them when we get our checks. THEN we have to pay taxes on our tips AGAIN when we file our income taxes. I will never again work for Great Clips and I feel sorry for anyone who thinks it's the ticket to their success.

I went to take my mother for a haircut and when it was our turn another customer was called that should have been served after us When I asked why we were not called first two of the working lady's had to discuss first why they were doing itThe explanation was that it wouldn't take long and that we would be next I told the lady that it was wrong for us having to wait since we were waiting for awhile already. I guess the other customer was more important than us I made me feel like we were singled out.I would never go or recommend Great Clips again This was so sad since my mother is handicapped due to Dementia and other medical issues and does not understand why she was treated that way. Worst customer service ever.

This company does not care about what happens at the various franchisers. I had a bad experience at a location- called customer service and was basically told that I am on my own- they will contact the owner even though I mentioned that I contacted the salon already. NO CUSTOMER SERVICE- SHOULD NOT BOTHER ANSWERING THE TELEPHONE.

I just noticed that the same company owns Sports Clips- a year ago my son got a fungal infection after a haircut at a sports clips location. I wrote to the company about this. I did not receive a response from anyone with regards to this experience either. I voted with my feet and never took my son to a sports clips again. I will do the same with regards to Great clips as well, now that I know it is the same franchise group

Went to the Mankato MN Raintree location (where I've been a customer for over a decade) and received the worst service I have ever experienced from any company in my 55 years. All three services took a total of 9 minutes, the beard line was about three inches too high on my neck (and was crooked!), which could have been avoided by her (Kim) asking me ahead of time, which is usually customary (?). I knew 45 seconds into it that she either had hot date or was "on her way to a fire?" After calling the manager, I was told that "Kim" was only there for another week, so her brain/manners obviously quit before the rest of her body did! It makes me so furious, I will probably post a complaint on the BBB website. I sincerely hope that Kim quit to start a career in an industry for which she is more suited...like making fries at McDonalds? Absolutely atrocious!

This incident I witnessed on 07/02/2017 at Dallas location 5500 Greenville Ave #502, Dallas, TX 75206.
I had a terrible experience with two people working here(Both are ladies, one with a pink short hair). They are very rude and unnecessarily pass provocative comments, I am not sure if it's due to racism. Being a customer one needs to treat them with dignity. Worst ever experience I had with Great clips!