Great Clips
reviews and complaints

WORST COMPANY EVER

8/12/22

I made an online appointment at the green hills nashville location to get my hair cut on wednesday at approximate 2:07pm. My computer showed there was a 35 minute wait, so I arrived at the location approximately 2:45pm only to be told by the ONLY hair stylist still left in the building that SHE WAS CLOSING GREAT CLIPS in order to pick up her child at school, that the other hair stylists had already left to pick up their children at school, and that I would have to come back another time! The location showed that there were more than a dozen names waiting for appointments to have their hair cut, the wait time showed 90 minutes, yet all the customers were kicked out?

I told the stylist that I could not come back later. Her response was that her child is more important than great clips or my hair, and she "had to do what she had to do". I was told to leave in no uncertain terms, because she had to lock up.

Is this what great clips has degenerated into? Employees closing locations in the middle of the day despite full appointments? With zero thought or regard to their customers? No notice whatsoever... continuing to take appointments knowing customers are driving to the location to be met with closed/locked doors?

Even worse, I wrote to great clips corporate customer service about my BAD experience on wednesday... they blew me off and said that the store franchise owner would take care of my complaint, but to reach out again in case I did not hear from him that day

I wrote to corporate customer service again on thursday saying no one reached out... they gave me the very same run around... contact us tomorrow if nothing has been done yatta yatta

I wrote them again on friday... still the same pass the buck... who cares? attitude

The corporate fat cats at great clips have become fantastically wealthy and transformed great clips into a $2 billion company, but they could care less about the little guy who are contributed to their $multi-million dollar salaries

Tip:

be a patron of an owner operator hair cutting place. corporate fat cats could care less about you

in the past I have been going to great clips for my haircuts for over ten years

Hello

7/8/22

7/20/22

8/4/22

We are Denis and Carolyn Horman-Burke

308 Person st

Runnells,IA 50237

Tele [protected]

[protected]@hotmail.com

We have been regular Grear Clips customers for quite a few years, usually at the franchise inPleasant Hill,Ia and always leaving generous $tips.

The week of july 1 2022 was an exception.My wife got an $85 perm at the franchise in Altoona,Ia

All began going downhill when she was informed that her Discover Card card was not an acceptable form of payment.

https://www.curlcentric.com/great-clips-prices/

What Forms of Payment Does Great Clips Take?

Great Clips accepts all major debit and credit cards, including Visa, Mastercard, Discover, and American Express. Many locations have also started taking contactless payment methods like Samsung Pay and Android Pay.

Unfortunately, most do not accept checks as a form of payment.

Later that day she noticed a fairly large area at her right temple was turning a light yellow cast.Her 82 yr old hair is normally a light siver gray.The next day on saturday jul 2 the area was a more pronounced yellow.

She stopped back into the Great Clips in Altoona,Ia to make them aware of her problem.

She was informed that it was not Great Clips problem ,and they had never seen such a thing,and they did not intend to rectify the condition in any way,and that the yellow was likely caused by some sort of her medications.

I was sitting out in our car ,and when she returned and told me how she had been treated,I naturally

became very irrate and went into Great Clips and let them know how I felt about their second rate actions .Great Clips informed me that I would have to leave the premises.That ,to me was not the solution I expected ,and they put me on the phone with a ‘manager’.who told me to settle down ,and another manager would be calling us on Tuesday july 5.The second manager did ,in fact call us tuesday jul 5 ,and basically repeated the very same dialog that was initially told to my wife on Saturday july 2 ,and the yellow area was my wifes fault ,and BTW my wifes follow up trim,in a few days, that is part of the perm cost of $85 would not be allowed,and that Great Clips would discontinue all follow up perm trims,now and in the future.This I considered to simply be a very spiteful and arbitrary action made by a representative of Great Clips to “get even” ,instead of diffusing the situation.

My wife washed her hair 2 days later and the yellowing disappeared ,I suspect it was caused by perm chemicals not being completely and thoroughly rinsed during a perm step.

I have not been able to find out who owned this Great Clips franchise ,in order to make them aware of this sorry event.

Thank you

Denis and Carolyn burke

Runnells,ia 50237

[protected]@hotmail.com

I showed up 10 minutes before 9 am. The store was a few minutes late opening. I was the second hair cut. The young blonde lady with glasses was cutting my hair. The gentlemen in the chair next to me ask the other hair cutter starting late.

She replied that she was there at 8:30 but had no keys. The one cutting my hair told her that it was enough in a very bad tone in front of customers.

While cutting my hair she ask me about my hair and I ask her to take more off the top. She Breathed hard like I was an asking for money. Then I said I am not twenty years old. I ran my fingers through my hair to show that my hair was 1/2" longer on one side. She took offense and told me to move my hands. Then she just cut that one side and no they were not the same length, I told her she needed to cut my hair the way I ask and not the way she wanted. She was very snippy and has a bad attitude. If she is at location next time I will go to your competitor. The gentlemen that was in the chair beside me told me in the parking lot that he was glad he did not have her after hearing her .

Hi all,

I am a current part time stylist employed at GreatClips.

Located in Lakewood California.

Hire date 4/06/2022

First incident... The specific date I have written for EOE purposes

I was still in training, I had asked Serena Carter (salon manager/owner) for assistance... it wasn't what she said it was how she said it... She was very rude to me when I asked her a question about the operation of POS. The customer noticed and she snapped back in m y defense.

Second time...in front of the customer Serena Carter was rude to me in front of the customer, while I was cutting the customers hair... she snapped... "Tie, go get the towels olut of the dryer now!"I did not snap on her. I said, Okay, when I am finished with my customer. She did not like that. She has abused her power.

The last straw was this past Tuesday night at close. My scheduled hours was 2pm-8pm. I went to the back to put my tools back, combs that I did not use... As I am approaching to walk back towards the front of the salon... Serena says "Go get my water bottle, its on my desk"... Its the way she said it! So... no problem, I go all the way back to her office on her desk and get her water bottle that she rudely told me to go fetch... and I noticed that her keys, cellphone, and shades was still on her desk... Now 7:59 pm... I walk back up to the register to clock out where Serena was and gave her her water bottle. I said..."Hey Serena did you know that your phone and glasses are still on your desk?" Now shes walking towards the office and says..."I know... I wanted my water" but she did not drink it lol... and she walked to the back and came back out with her sunglasses on and then took them off at the register lol... that is an abuse of power... she wants to show me whose the boss... I over stand... I am a hairstylist for 30 yrs and a retired full service salon owner of half of that, so I know what it is...

It is all because I do not scrub her bathroom floors, and salon floors and do housekeeping. That is not what I am licensed for and that is not what GreatClips hired me for. And because of this, my hours have been cut, my tips and wages have been manipulated, I have been told by the General manager that I can quit if I want. I have been strategically provoked by two customers to try to get me to get angry. I have been stalked by two Caucasian men outside in the parking area twice in a black pick up truck.

There has been a decrease in my pay and tips. But, the EOE is working on that now. So yes there is micro aggression, and abuse of power in Great Clips.

Great Clips is an awesome Company and 90 percent of the customers are awesome! It is so unfortunate that the Management for this particular salon has poor taste in integrity. And, also, because a person that is in a biracial marriage doesn't mean that they cannot be racist. Yes, and I also have statements from other previous and current stylist that is currently employed there such as myself. I really hope to come to a resolution.

Yours Truly,

Tie @ Lakewood, Ca. GreatClips

They wouldn’t let me have the stylist I wanted to cut my hair! They won’t take requests which sucks! The rest of the stylist can’t do my hair like I like, but there’s one girl that does it great and they said I can’t have her because they don’t take requests or I can’t wait for her to do my hair cut! I LEFT AND WONT BE BACK AT ANY GREAT CLIPS EVER AGAIN!

THIS IS A STUPID STUPID RULE!

YOU JUST LOST ANOTHER CUSTOMER BECAUSE OF BAD DECISION MAKERS AT GREAT CLIPS CORPORATE!

I live in Spartanburg SC and go to the E Main St location to get my hair cut.

They are now closing at 6:00 pm every week night and I don't get off work until 5:00 pm so they cannot take my appt. I decided to get my hair cut on Sunday, only to find out that they are CLOSED ON SUNDAY. They open at 9:30 am during the week, but I have to be at work at 8:00 am. I do not want to drive across town just to get my hair cut. Why are their hours so restrictive and if they can open on week days, why can't they open on Sunday?

Great Clips

212 Suburban Dr

Ste 212

Newark, DE 19711

Near Acme, next to Walgreens

I called this location yesterday 07-20-2022 at 0420PM and asked if I could come over and get a haircut and the lady said yes. I arrived at 0430PM and sat down. A lady cutting hair asked if I checked in online and I stated no but a lady just told me to come on over. The lady cutting hair told me to check in online. The App would not let me check in. When I told the lady she said it was too late to check in because they close at 0500PM. I asked if I could get a haircut and the lady said no. A gut getting his haircut stated to try a place that was too far away. When I stated that was too far away they all laughed and I walked out. See who gets the last laugh. This is not over.

On July 11, 2022 I visited the Lion Head Village Great Clips, Salon #4412, in Nashville, TN to get my hair trimmed. My hair is one length and every visit I ask for 1 inch to be trimmed. Simple right?

I've worn my hair the same length for years and picture #1 shows what I always look like. No styles, no layers, just straight hair.

At about 11:15 a.m. Stuart led me to the chair and I told him I wanted 1 inch off the length and a little bit off the bangs.

Normally the hairdresser holds the amount they are going to trim to get your approval.

Not Stuart. He immediately grabbed at least 2 inches and chopped it off at the same time he was telling me that he had been at Great Clips for 2 weeks.. I was surprised at the first chop and, in retrospect, should have jumped out of the chair or stopped him but I thought I would just have to live with a shorter cut. He proceeded to chop and I could see many uneven areas. He then took an INCH off the bangs. That is not a little!

When he was done he did not turn me around in the chair and show me the back which is standard procedure from other Great Clips stylists.

When I got home I was mortified to see that in the back he had not cut an inch off straight across but had taken a layer of my top colored hair, cut it off and left my original darker color underneath showing (see pictures). Did he ask? No. Did he show me what he had done? No. Why would he even do that? Was that a layer? A style? I did not ask for either.

I immediately returned to Great Clips and Stuart's excuse was that he was used to being a barber. What does that even mean?

I refused to let him touch my hair so another gal said the only way to fix it was to cut the dark color off resulting in a lot more length off my hair.

The final result makes me look like my 3rd grade picture with a bowl cut and short bangs. How many inches were cut off my hair? I am angry every time I look in the mirror knowing it will be months before it grows back to the length it should be. I don't like short hair on me because it does not look good on me. It is too short to put in a ponytail which I wear at work.

Stuart did everything wrong at my expense. I am still trying to figure out how a one inch trim on one length hair went so horribly wrong.

I immediately contacted Great Clips Customer Service with my complaint who said they would inform the independently owned Great Clips owner about my negative experience and the owner would get in touch with me in a timely fashion. Over one week later no one has contacted me.

I am in the work world and rarely complain but there is no reason Great Clips should employ such an incompetent stylist. I am trained at work to "See something, say something". I am saying something in the hopes that this will not happen to anyone else.

"Great Clips-It's Gonna Be Great". Guess what? It's not!

I paid for a service I did not receive. I want my money back.

I have been using Great Clips numerous times in Stouffville Ontario Canada.

Today I decided to have my haircut...and when entering store was greeted with a very rude employee...She asked "Do I have an appt.?"...I said no...She said "most cuts are arranged by appt and since I don't have an appt will have to wait an hour or comeback another day"...I asked about the coupon I had and she stated no longer acceptable...and walked away...I noticed only one customer was being service and other chairs empty.

There are to many salons in Stouffville to choose from besides Great clips...and served with politeness...which I used today afterwards.

This East Indian employee didn't seem to even like working here.

Unfortunate for Great Clips to have such an employee serving the general public.

This will be the last time I ever use Great Clips.

Simple haircut on Friday morning June 24.kept feeling this pain on my left ear..got my wife to look at it she said looks like a cut and took a picture and showed me .looks like where the clippers got my ear.Not only did great clips raise prices but their service is terrible.this is not my first bad experience with great clips.don’t know why I come back it’s not cheap and bad service.

I was seen at the Belton, MO location on 6/15/2002 at approximately 5:00 p.m. I had checked in online. I was actually seen ahead of time. That was the only positive thing about this visit. I have been going to this location for over 10 years and there have only been one or two haircuts that I wasn't absolutely thrilled with.

I instructed the stylist Dahlia to leave the length on top (approximately 4 inches) alone, to use a clippers on the back, trim the front up and over my ears, trim my bangs to just above my eyebrows and then blend the sides into the top. She trimmed my bangs, then proceeded to grab a large piece of hair on the top and cut at least two inches off! She then said, "Oh! I'm sorry! you said not to take anything off the top!" she then said she could fix it and it would still look good. When she said she was done, I pointed out a distinct ridge on the right side of my hair. She then decided texturizing that area would fix it. It didn't and she just kept cutting! I told her to just stop, paid the bill and left. I gave her a minimal tip because I almost felt sorry for her and because I didn't want to be charged with theft of services if I just walked out. This woman does NOT know what she's doing. My hair is literally less than an inch long at the upper right crown, she cut the whorl at the back of my crown to 2 inches and it sticks up like a rooster's comb. I doubt I will ever go back to this particular location. Quita and Cody are terrific but you can't always be sure that's who you'll get.

It was the first time and last time I will go to one of your saloons. I went to one mills road in Oaks, PA. I went in to get a hair cut shampoo and style

Well, she did wash may hair and she did cut it but screwed it up big time did not blow dry it or style it as she said they were short handed. I left with a wet head. When I got home I almost cried, it was so uneven it was sickening. I ended up spending more money at super cut to fix it. If I could get my wasted 25. Back I would. What kind of salon is that matter in fact she said they do mostly men, so why do not advertise for men and children as you are not for women this happened at 2:30 on Saturday, June 11th 2022.

I had to get my hair done for before a conference, which would impact my ability to find work. I couldn't get in with my normal stylist in time (she was booked for months), so Great Clips was my only option. I told the hairdresser to please keep my hair as long as possible, and only trim off an inch of the split ends. Instead, she hacked off several inches. She kept "fixing it" and "fixing it" and "fixing it", turning my waist-length hair into a collarbone-length cut. It took me 10 years to grow my hair that long, and keeping it that long was important to me.

Also, I told her to please ensure my bangs were cut straight across and covered my eyebrows. Instead, she made my bangs extremely short and choppy, and cut them at such a severe angle that people were staring at me when I walked out to my car. It is embarrassing and looks so unprofessional. Now I need to fix it urgently. The last time a haircut caused me this much emotional distress was when I was a teenager, when a hairdresser gave me a haircut that was more suited for a middle-aged woman.

Coming in with an outgrown Pixie cut and asking for a trim, but not trimming the neck as short as last time- and on record- should be a simple enough request.

Juana proceeded talking about her expertise and how she spent thousands of dollars in foreign countries on vacation but wrote them off as work expenses in her taxes- I don't really care- but she should have recognized the grown-out Pixie.

I had to remove my glasses and could not exactly see what she was doing, but the result was a trendy GENTLEMANS haircut- which I commented right away, military high-n-tight or WWII senior Men's haircut. And she had no care in the world- even wants me to come back in 30 days.

I wonder what for?! There is no hair to trim for now at least 6 months. I have to wear a scarf to cover this butcher job or a cut- because I can NOT show up like this in my work. Trying to style different ways for 2 days to make it work- didn't work. Left messages at the store for the manager to call back- never heard back. Very disappointed and sad of client treatment by Juana and manager of this location. Will reconsider this location after 22 years!

I went to this store for the first time today for a haircut and I was very sad that Yemina didn't even try to have a conversation with me. She only asked a few questions how I wanted my haircut and that was it. She spoke Spanish to the other lady that was working with her.

As a customer we have many choices you should feel appreciative we come to this location to support our local business. But you made it simple for me not to return.

I have been a customer of Great Clips in Florida for many years - expected a much been customer service.

Kirk Stone

[protected]

I visited the LaGrange location on May 9, 2022 at approximately 10 am. Online it states that the salon is open from 10 am until 7 pm. The salon was NOT open. I (along with 2 others) stood outside the store until 10:15 am. I also checked the local Facebook page for any updates. Nothing was posted online to alert customers of any changes. I wasted my time and my gas at this location and I will NOT return. If they cannot accurately describe their business hours, then I don’t want them messing with my hair! I would advise others to steer clear of this salon.

Date of visit: 5/4/2022 @approx. 5:15pm

Michelle was running the shop entirely by herself. It was obvious she was tired and flustered but she did tell us she would cut our hair. After she finished cutting her customer's hair, she checked us in as apparently our phone numbers and names had been entered into the system incorrectly. She was gruff but I assumed it was just from being there by herself, so I tried to remain patient. She took me first to cut my hair. Admittedly, I had dead ends that needed trimming but I asked her to keep most of my length. She literally took less than 15 minutes to cut my hair, the whole time talking about how my hair was thin textured (it is not), easily knots (it doesn't), that there was breakage because I bleach it too much (true but I did not need her input - I explained what happened but she had her own thoughts so whatever) and sharing her political theories (fine but not my thoughts nor did I care). I was not happy at the time with how quickly she cut my hair but she seemed proud at how quickly she cuts. She cut my Mom's hair next (Mom has short hair) and she did a better job with her but also very quickly. I got home and was noticing how uneven it is. I washed it today and put it in pig tails only to find a literal 2 inch difference on either side. She probably took a good 6 inches of hair. Even my boyfriend commented how short it was and how butchered when I* FaceTimed with him. I was about in tears because as a cancer survivor it has taken me years to get my hair to the length I wanted. I will have to go to another salon now and pay more money to get this catastrophe straightened out and they will have to cut even more hair to get it even. My Mom tipped Michelle $20 because she felt so badly for her having to work by herself, but had I realized how badly she messed up my hair, I would not only have NOT tipped her, I would not have paid for the hair cut. This is unacceptable and I am extremely angry about the state of my hair. I know it will grow back, but after all I have gone through to get my hair long again, I feel it is salt in the wound. And I specifically told her I wanted to keep most of my length which means 6"+ being whacked off is unacceptable. In truth I want my 6"+ hair back and not to have made the mistake of going to see Michelle and letting her near my hair. I usually have the best experiences with Great Clips but this was a abysmal failure.

3pm 4/5/22

Harker Heights Texas

My hair cut was so horrible. The front part was 1 inch shorter than the rest of my hair and the rest of my hair was completely uneven. The lady seemed nervous the whole time cutting my hair but I brushed it off. I said one inch off and she convinced me to do 3 inches and she took off even more than that. It was just a simple one length all around haircut. She didn’t section my hair just had me look straight the whole time. I will attach a photo.

I went to the Hastings site in Minnesota to ger a haircut. I asked for a razor cut hair style what I really got was worse than when I came in. Now I get to spend more money to make it right. I already bought a razor from Sallys so I can do this on my own. Why do these stylists not listen when we tell them what to do the end result would be different? Alot of money goes into haircuts these days and all we ask is you do it the way we want it to look.

I took my son's in Sunday to get hair cuts and I felt obligated to pay but I really didn't want too they messed up both my son's hair and also gave my one son a burn on the back of the neck from clippers that was not told till we were in the car but yeah. They each went two two different stylist and it was just awful and rushed and they did not know how to cut hair at all I came to greatclips cause where I normally take them was closed for a couple days. I definitely will never take them back I will use the clippers at home and mess up their hair myself before ever going back to a greatclips they were simply cuts as well didn't make any sense.