The complaint has been investigated and
resolved to the customer's satisfactionResolved Grant Search Center — Unethical Business Practices / Unauthorized Charges & Billing
resolved to the customer's satisfaction
I authorized this biller to charge me $1.98 for a CD on grant research. A week later I was billed $59.95 and then this month another $17.95.
There was no documentation on the website advising users of additional charges and subsequant membership to their services.
The BBB has given this business an 'F' for its business practices and complaints. Grant Search Center is not a BBB member.
I have complained/requested a refund of the unauthorized charges via email and written notice. I was not given the option of speaking with a person or leaving a message in the automated maze. In addition I notified the BBB in complaint form online and have notified my bank. I will be mailing their CD back tomorrow.
I suggest that All complaints should be forwarded to Laura Smith (if thats her legitimate name) at Grant Search Center.