The complaint has been investigated and
resolved to the customer's satisfactionResolved Grant One Day — GET YOUR MONEY BACK
resolved to the customer's satisfaction
My friend works for In deep services wich manages grantoneday and grants for you know as well as max colon' s customer service, and she told me about all the horrible calls she recieves all day. heres what she relayed to me: Now, when you sign up for the site it tells you that the fee for the cd resourse guide is 1.99 for shipping and handeling but what your actually signing up for is a 7 day subscription (same thing for max colon except its 15 days for the trial), and if you dont cancel within 7 days then your account gets slammed with a 94.89 charge each month. Now you may think that the charges are unauthorized but heres where they get you, in the terms and conditions it states that you have 7 days to cancel or you will be charged. so when you check the box consenting to the charges your giving your aproval. Also they have a third party listed as a google profits program by erika miller for 19.12. What THEY dont want you to know is that, that box is already checked so you automatically get charged for that as well if you dont notice its checked. Now if you mention the 19.12 they will refund you that on the spot. But as far as the 94.89 they tell you to contact the billing department thru email. Wich is bogus because she said that the customers dont even recieve the email more that half of the time . They tell you that if you dispute the charge with your bank or credit card company you cant get your money back but thats just because they dont want to go thru that lenthy process. If you ask for a manager all the customer service reps are told to say that they are the manager so you wont get anywhere there The head guys name is ryan. When you finally do reach the billing department, this department sends you a refund form to fill out...BUT...you cant fill it out untill 88 days of your initial sign up because of their policy. Dont fall for their scam. Let you card company know and contact the better bussiness bearou. Let them know that you will be contacting the California attorny general (find out the attny general information b4 you call) This company has found a legal way of frauding innocent people and should be shut down.