Menu
GranOptic / Areica Opticos
GranOptic / Areica Opticos Customer Service Phone, Email, Contacts

GranOptic / Areica Opticos
reviews & complaints

www.granoptic.com
www.granoptic.com

Learn how the rating is calculated

1.0 36 Reviews

GranOptic / Areica Opticos Complaints Summary

0 Resolved
36 Unresolved
Our verdict: Engaging with GranOptic / Areica Opticos at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for GranOptic / Areica Opticos has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of GranOptic / Areica Opticos. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GranOptic / Areica Opticos reviews & complaints 36

Sort by:

Newest GranOptic / Areica Opticos reviews & complaints

ComplaintsBoard
H
6:43 am EDT

GranOptic / Areica Opticos thieves

I ordered a pair of sunglasses from their website last year around June time. After sending loads of emails they finally replied and told me sorry my emails were going to their spam folder and that they are not in stock. This is unacceptable for a company to steal from hard working people. They are still not in stock and the emails have now stopped. So I'm going to take legal action. It is nearly over 12 months since I paid £100 for these and I still don't have any sunglasses. I bought them especially for a holiday I had coming up LAST YEAR! This place is ridiculous! NEVER EVER ORDER FROM HERE !

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
M
5:54 pm EST

GranOptic / Areica Opticos product ordered in may 2018 and never arrived, and never arrived the reimbursement

Order n. #594265 done in may 2018 and obviously paied by credit card
Copia di email :
Il giorno 10 set 2018, alle ore 08:38, granoptic - maria ha scritto:

Buongiorno marzio,
La sua richiesta di rimborso risale al 25 giugno.
Il nostro dipartimento di contabilità ha da poco ultimato I rimborsi del 6 giugno e non può ancora visualizzare in lista le richieste successive. Quello che personalmente posso fare è continuare a sollecitare per cui provvedo subito ad inviare una notifica automatica, un'e-mail e ad inoltrare questa sua e-mail facendola valere come richiesta di sollecito.
Cordialmente,

María
Customer service

Activo lun, 10 septiembre at 1:29 am, marzio fashionchannel escrito:
Buongiorno,
A che punto sono I rimborsi?
Non vi sembra di esagerare? Da giugno avete I miei soldi ed ancora non avete provveduto
A rimandarmeli.
Le recensioni su di voi sono pessime, decine e decine di clienti lamentano di aver pagato e
Di non aver ricevuto né la merce né il rimborso.
Se entro la fine di settembre no avrò riavuto I soldi, incaricherò il nostro legale di agire e
Farvi una denuncia per truffa e richiedere ai circuiti delle carte di credito di revocarvi la
Possibilità di incassare indebitamente I soldi dei poveri clienti che malauguratamente finiscono
Nel tentare di acquistare dal vostro sito.
Attendo urgente risposta.

Marzio nocera
Fashion channel publishing srl
Video publishing and tv production
Via l. Signorelli, 3
20154 milano (mi)
+[protected] (mob)
+39 02.[protected] (tel)
+39 02.[protected] (fax)
www.youtube.com/fashionchannel

Read full review of GranOptic / Areica Opticos
View 0 more photos
Hide full review
ComplaintsBoard
C
4:32 am EST

GranOptic / Areica Opticos product paid for and ordered and not supplied yet

I firstly ordered frames from Granoptic in August 2018, paid on 20 August and no delivery was made. Eventually Martina did contact me via the website contact form to let me know that the frames were not in stock and that Granoptic were not sure when they would be in stock and that it was better if I chose another type of frame that was in stock - marked by the green "shipped in 24 hours" label on the website. I did this and paid a further amount under order number 618742 on 7 December 2018. To date I have not heard back from Granoptic with a waybill number as I should have been given one within 24 hours. I last emailed Martina on 14 January and have had no reply. The total lack of follow up that this company shows is shocking, there is a serious need in their communication/customer support systems. I don't know how any company can be allowed to continue to operate with so many unresolved complaints against them. What is the Complaints Boards reach in these cases.
Thanks

Read full review of GranOptic / Areica Opticos
Hide full review

Is GranOptic / Areica Opticos legit?

Our verdict: Complaints Board rates GranOptic / Areica Opticos highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about GranOptic / Areica Opticos raises questions. Diligently reviewing GranOptic / Areica Opticos's client feedback and resolution practices is recommended for those considering GranOptic / Areica Opticos's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

GranOptic / Areica Opticos earns 81% level of Trustworthiness

Excellent Trust Notice: GranOptic / Areica Opticos near-perfect at 81% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for GranOptic / Areica Opticos. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Granoptic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Granoptic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Granoptic.com you are considering visiting, which is associated with GranOptic / Areica Opticos, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • GranOptic / Areica Opticos's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Granoptic.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The granoptic.com may offer a niche product or service that is only of interest to a smaller audience.
  • GranOptic / Areica Opticos protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to GranOptic / Areica Opticos. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
3:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos product not received, cancelled order but not yet refunded

Ordered sunglasses. Purchase number 601852 for oakley frogskins.

3/7/18 placed order.

5/7/18 payment taken 83.00€

20/7/18 I cancelled as it wasn't received - and it was not shipped.

Have written emails about 10 times with only 2 responses. No action. No refund.

It has been more than 4 months now I am waiting.

I can't find a phone number that works.

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
A
10:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos sunglasses buy

Made the purchase bellow in June and never received the glasses reimburse and the company is not answering to my emails. First they told me the item was out of stock and after a couple of months I asked for the reimburse and they said ok and never answered to my emails again.

Regards
Antonio

Ordem [ 597374 ]
1 x
Round Icon RB2447 › 1157
Ray-Ban
tamanho:52 21 145
96.85€
Custos de remessa 0.00€
Sobretaxa 0.00€
ORDEM TOTAL 96.85€

Regards,
Antonio

Read full review of GranOptic / Areica Opticos
View 0 more photos
Hide full review
ComplaintsBoard
J
7:43 am EST

GranOptic / Areica Opticos order 616627 / ray-ban outdoorsman paid but never received.

On 1 October i ordered a Ray-Ban Outdoorsman, it was paid, but never send.
The order status says:

#616627 [protected]:11:24 In process - With manufacturer Bank-Transfer 97.85€

No emails are replied or phone calls nor is there anyway to contact this company. This must be the worst customer service i have ever encountered in the world.
If i do not hear from them in next month i file a complain at Madrid police.
Unbelievable that this company is able to operate under current European laws and business standards.

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
L
5:29 am EDT

GranOptic / Areica Opticos fossil glasses

On the 26/09/2018 l purchased, on-line, a pair of Fossil glasses for my son who had broken his current pair. the money was debited from my account but l am still waiting to receive the above order despite numerous emails to the company. The glasses cost £70.05 which l can ill-afford to lose. As l can wait no longer for these goods l would like my money back but this has not occurred.

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
C
4:59 am EDT

GranOptic / Areica Opticos order placed online and never received

Order number #616285 Blaze clubmaster raybans was placed online on September 24th and never received. Paid in full same day. I have tried to contact them via email at info.[protected]@granoptic.com and no response. I filled in their contact form online to see how long will it take for the order to get processed and dispatched and no answer there as well.
Im attaching proof of payment and order details. I would like a full refund for this.

Read full review of GranOptic / Areica Opticos
View 0 more photos
Hide full review
ComplaintsBoard
R
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos order number: #615041 (polaroid pld 6042/s)

I order the following item on GranOptic on October 10th, 2018. It's September 18th . No update on the product. I have sent them numerous email and no reply. Complete fraud. I would like to get a refund and like to see this company get shut down. I believe, there are thousands of complains about this company. Unfortunately, I only found out after I placed order.

Polaroid DARK HAVANA
Polaroid PLD 6042/S
DARK HAVANA
Caliber: 49 22 145
1

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
B
6:44 am EDT

GranOptic / Areica Opticos cheating/stealing

I ordered at 30/05 Ray-Ban® RX7074, order number is #595125. They immediately took the money but the order was not shipped. After a while I contacted them and got information that the frame is not available and it will be after four weeks. I changed the frame for another one also Ray-Ban® RX7047 but Matte trasp grey and paid additional 3.10 GBP. They said that it will last the same. Order number is #605678. It was 20/07/2018. At 11/09/2018 I contacted them to say that I can't wait any more and that I would make final change to OAKLEY RX TRILLBE X OX8130, because the frame is available, as stated on the site. After a week they respon that they are busy. Since than I have been sending a lot of mails but nothing. Finally I asked from them to refund the money and they of course didn't replay. Worst service ever. How can legal shop take the funds and cheat without any consequences? The site is still active and the shop is working. I lost 64.40 GBP. Can someone regulate this finally or they will have just bad review. This is EU, right?

Director is:

DONCEL GARCIA CARMEN MARIA.
CALLE VALDEOBREA (URB. ZULEMA), 4
28810, VILLALBILLA
Madrid
SPAIN

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
M
5:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos payment was still not returned

I made an order in June, order number 595965, sunglasses, after 1 month they said they still didnt have the product to send me, they asked if i wanted to wait one more month i waited and nothing, so after 2 months i cancelled my order, and asked my money back, we are already in October and i stll didnt get my money and i dont get answers to my emails.

Read full review of GranOptic / Areica Opticos and 1 comment
Hide full review
1 comment
Add a comment
D
D
DeeBode
, US
Oct 12, 2018 8:57 am EDT

Have you heard back from them yet?
I ordered in September and have still no response from them despite emailing them several times to check the status. I'm wondering if I should just cancel my order at this point.

M
Author of the review
M
MarciaDuarte
, PT
Oct 12, 2018 11:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of DeeBode

They dont answer to any of my emails for months, now they have the chat off .
I cant reach them.

ComplaintsBoard
S
2:13 pm EDT

GranOptic / Areica Opticos tom ford ft0649 - sunglasses

I ordered the glasses on 31/8/2018. The order should've arrived in 7 business days. If it's not in stock it arrives in 16 business days according to the website. A whole month passed and the order is still in process. This is absolutely ridiculous. I contacted the website and they said that the supplier is having problems. That's their problem not mine. This is frustrating and unprofessional. It destroys the trust and reputation of the company. I demand a refund. Unsatisfactory service!

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
J
1:50 am EDT

GranOptic / Areica Opticos money refund

If you lost your money ordering sunglasses in Granoptic and you paid using your debit card, please contact your Bank to complain. Provide the Bank any information, documents, printcreen of order, info when the product should be shipped according to the shop, when you ordered, confirmations of your attempts to contact the shop, etc. I think it's the only option to get your money back. I tried to contact them many times, without any response. After complaining in the Bank, I got my money back after about month after complaining. I really appreciate their help.

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
K
5:21 am EDT

GranOptic / Areica Opticos Ray Bans

Order no. 604340 14th July 2018
Ordered a pair of RaybanHexagonal RB3548N › 001/57 GOLD Sunglasses.
They have taken payment of £108.86 but nothing received, its been 10 weeks so far as of 22/09/18
Tried contacting the company on numerous occasions but no response at all so far.
This is not a good service, its gone past the point of wanting the sunglasses now as i have been on holiday and I would like to request a refund please.

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
L
8:50 am EDT

GranOptic / Areica Opticos order not received - no response to numerous emails!!

I placed an order with Granoptic on Monday 25th June 2018 - Please see order details below:

From: GranOptic
To: [protected]@yahoo.co.uk
Sent: Monday, 25 June 2018, 13:45
Subject: Thanks for your order Julian

Gran Optic
Dear Julian,
Your order has been completed successfully.

Your order number is : [599760]

*More valuable information visit and read the "Shipping" section of our Website
Thank you for shopping at Granoptic

Shipping details
Julian Telling
[protected]@yahoo.co.uk
Delivery address:
14 Fennells view Gl51rw Gloucester () - United Kingdom
Estimated Delivery time

Order [ 599760 ]
1 x
Bottle Rocket OO9164 › 916405 Brown Smoke
Oakley
Size:62
99.55€
Shipping costs 0.00€
Extra charge 0.00€
TOTAL ORDER 99.55€
Thanks for visiting

I have heard nothing from Granoptic at all and have not received my order. It is now Monday 17th September. I have tried ringing the Madrid telephone number but it cuts off after 1 minute & 16 seconds. I have tried ringing the UK number and you just get an automated message with an email address.
The below message is what I have emailed them about 6 times. No response! Can you help please?
-----------------------------------------------------------------------------------------------------------
I have emailed you twice before today! I have emailed you again today via your contact form and I have tried using your live chat but conveniently, when you know I was chatting to complain, there is NO ONE available! Absolute joke!
So I am emailing you again!
Perhaps you should reply before I contact Trading Standards AND the police!

Julian Telling
ORDER No. 599760
-----------------------------------------------------------------------------------------------------------

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
S
7:06 am EDT

GranOptic / Areica Opticos order not arrived 609947

My mother ordered Rayban at end of July (609947), and I ordered D&G mid July, neither had arrived by 24th August so I sent numerous emails, finally got a response and they cancelled and refunded me for the D&G. They then assured us the Raybans had been held up and would be with us by 7th September, no glasses and no contact. I sent them 12 emails in the past 24 hours, my mother is now having to open a case with the Credit Card Company.

DISGUSTING SERVICE! I have used Gran Optic about 7 times in the past and they were faultless, what the hell has happened now?

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
H
5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos non delivery of prescription glasses

Order placed for two pairs of Oakley frames with prescription lenses on 10th August 2018, still have not received them and all attempts to contact the company have failed.
Have sent numerous emails without reply and the UK contact number tells you the opening hours and email address then cuts you off.
If this company is still trading they need to be prosecuted.

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
M
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos sunglasses have not been delivered and i'd like a refund

Order #610741

Ordered sunglasses on 13/08/2018 and the order status has been stuck on " In process - With manufacturer " since 17/08.

I have contacted the company but have received NO response AT ALL. This is unaceptable. How could you treat a costumer like this?

Would like a full refund and to cancel my order.

Thanks in advance.
Maria Fontes
[protected]@gmail.com

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
T
3:20 am EDT

GranOptic / Areica Opticos not rec'd my glasses

I ordered sun glasses from this company 17 July 2018. Still not rec'd item and unable to get any contact with this company. Order no. 605205. Tried to request a refund but still no joy. Paid 87.95 euros. Have tried contacting them using their online service. Unable to locate a telephone number for them. See from other peoples reviews on here that quite a few customers have had the same problems

Read full review of GranOptic / Areica Opticos
Hide full review
ComplaintsBoard
F
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GranOptic / Areica Opticos glasses not yet reimbursed after several months

I ordered glasses Oakley on 13th June with Granoptic order number 598367, for a price of 99, 95 euros Paris by bank transfer on June 18th from my bank SOCIÉTÉ GENERALE to Areicas Opticos. On July 13th I decided to cancel my order as delays were too important and asked for a refund which was accepted on July 16th by GranOptic (Gema).
Since July 16th I am waiting for a refund. granOptic is not longer answering any of my emails.

Read full review of GranOptic / Areica Opticos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact GranOptic / Areica Opticos customer service

Phone numbers

+44 203 695 2334 +34 910 840 215 More phone numbers

Website

www.granoptic.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with GranOptic / Areica Opticos?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GranOptic / Areica Opticos Customer Service. Initial GranOptic / Areica Opticos complaints should be directed to their team directly. You can find contact details for GranOptic / Areica Opticos above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about GranOptic / Areica Opticos. Discuss the issues you have had with GranOptic / Areica Opticos and work with their customer service team to find a resolution.