SUBMIT A COMPLAINT

GranOptic / Areica Opticos Customer Care Service

0
Complaints35
Pending0
Resolved0

Areica Opticos S.L.

C/ Goya 18
Madrid
Spain - 28001

Customer Support Phone Numbers

+44 203 695 2334(United Kingdom) 9 71
+34 910 840 215(Spain) 0 4
+49 303 080 6676(Germany) 5 11
+33 182 889 481(France) 2 14
+39 694 803 784(Italy) 2 12
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

GranOptic / Areica Opticos Complaints & Reviews

GranOptic / Areica Opticos / thieves

Ha
Jun 28, 2019

I ordered a pair of sunglasses from their website last year around June time. After sending loads of emails they finally replied and told me sorry my emails were going to their spam folder and that they are not in stock. This is unacceptable for a company to steal from hard working people...

GranOptic / Areica Opticos / product paid for and ordered and not supplied yet

Cp
Jan 18, 2019

I firstly ordered frames from Granoptic in August 2018, paid on 20 August and no delivery was made. Eventually Martina did contact me via the website contact form to let me know that the frames were not in stock and that Granoptic were not sure when they would be in stock and that it wa...

Gran Optic / product not received, cancelled order but not yet refunded

Jd
Dec 07, 2018

Ordered sunglasses. Purchase number 601852 for oakley frogskins. 3/7/18 placed order. 5/7/18 payment taken 83.00€ 20/7/18 I cancelled as it wasn't received - and it was not shipped. Have written emails about 10 times with only 2 responses. No action. No refund. It has been more than 4...

GranOptic / Areica Opticos / sunglasses buy

An
Nov 21, 2018

Made the purchase bellow in June and never received the glasses reimburse and the company is not answering to my emails. First they told me the item was out of stock and after a couple of months I asked for the reimburse and they said ok and never answered to my email...

GranOptic / Areica Opticos / order 616627 / ray-ban outdoorsman paid but never received.

Je
Nov 08, 2018

On 1 October i ordered a Ray-Ban Outdoorsman, it was paid, but never send. The order status says: #616627 2018-09-28 12:11:24 In process - With manufacturer Bank-Transfer 97.85€ No emails are replied or phone calls nor is there anyway to contact this company. This must be the worst...

GranOptic / Areica Opticos / fossil glasses

Le
Oct 23, 2018

On the 26/09/2018 l purchased, on-line, a pair of Fossil glasses for my son who had broken his current pair. the money was debited from my account but l am still waiting to receive the above order despite numerous emails to the company. The glasses cost £70.05 which l can ill-afford to lose...

GranOptic / Areica Opticos / order placed online and never received

Ci
Oct 20, 2018

Order number #616285 Blaze clubmaster raybans was placed online on September 24th and never received. Paid in full same day. I have tried to contact them via email at [email protected] and no response. I filled in their contact form online to see how long will it take for the order to...

GranOptic / Areica Opticos / order number: #615041 (polaroid pld 6042/s)

Rc
Oct 18, 2018

I order the following item on GranOptic on October 10th, 2018. It's September 18th . No update on the product. I have sent them numerous email and no reply. Complete fraud. I would like to get a refund and like to see this company get shut down. I believe, there are thousands of complain...

GranOptic / Areica Opticos / cheating/stealing

Bo
Oct 04, 2018

I ordered at 30/05 Ray-Ban® RX7074, order number is #595125. They immediately took the money but the order was not shipped. After a while I contacted them and got information that the frame is not available and it will be after four weeks. I changed the frame for another one also Ray-Ban®...

GranOptic / Areica Opticos / payment was still not returned

Ma
Oct 02, 2018

I made an order in June, order number 595965, sunglasses, after 1 month they said they still didnt have the product to send me, they asked if i wanted to wait one more month i waited and nothing, so after 2 months i cancelled my order, and asked my money back, we are already in October and...

GranOptic / Areica Opticos / tom ford ft0649 - sunglasses

Sa
Sep 30, 2018

I ordered the glasses on 31/8/2018. The order should've arrived in 7 business days. If it's not in stock it arrives in 16 business days according to the website. A whole month passed and the order is still in process. This is absolutely ridiculous. I contacted the website and they said...

GranOptic / Areica Opticos / Ray Bans

Kr
Sep 21, 2018

Order no. 604340 14th July 2018 Ordered a pair of RaybanHexagonal RB3548N › 001/57 GOLD Sunglasses. They have taken payment of £108.86 but nothing received, its been 10 weeks so far as of 22/09/18 Tried contacting the company on numerous occasions but no response at all so far. This is not...

GranOptic / Areica Opticos / money refund

Jo
Sep 21, 2018

If you lost your money ordering sunglasses in Granoptic and you paid using your debit card, please contact your Bank to complain. Provide the Bank any information, documents, printcreen of order, info when the product should be shipped according to the shop, when you ordered, confirmation...

GranOptic / Areica Opticos / order not received - no response to numerous emails!!

Lo
Sep 17, 2018

I placed an order with Granoptic on Monday 25th June 2018 - Please see order details below: From: GranOptic To: [email protected] Sent: Monday, 25 June 2018, 13:45 Subject: Thanks for your order Julian Gran Optic Dear Julian, Your order has been completed successfully. Your order...

GranOptic / Areica Opticos / order not arrived 609947

Sa
Sep 13, 2018

My mother ordered Rayban at end of July (609947), and I ordered D&G mid July, neither had arrived by 24th August so I sent numerous emails, finally got a response and they cancelled and refunded me for the D&G. They then assured us the Raybans had been held up and would be with us by 7th...

GranOptic / Areica Opticos / non delivery of prescription glasses

Hu
Sep 10, 2018

Order placed for two pairs of Oakley frames with prescription lenses on 10th August 2018, still have not received them and all attempts to contact the company have failed. Have sent numerous emails without reply and the UK contact number tells you the opening hours and email address then cut...

GranOptic / Areica Opticos / sunglasses have not been delivered and i'd like a refund

Ma
Sep 05, 2018

Order #610741 Ordered sunglasses on 13/08/2018 and the order status has been stuck on " In process - With manufacturer " since 17/08. I have contacted the company but have received NO response AT ALL. This is unaceptable. How could you treat a costumer like this? Would like a full refund...

GranOptic / Areica Opticos / not rec'd my glasses

Tl
Sep 03, 2018

I ordered sun glasses from this company 17 July 2018. Still not rec'd item and unable to get any contact with this company. Order no. 605205. Tried to request a refund but still no joy. Paid 87.95 euros. Have tried contacting them using their online service. Unable to locate a telephone...

GranOptic / Areica Opticos / glasses not yet reimbursed after several months

Fa
Sep 02, 2018

I ordered glasses Oakley on 13th June with Granoptic order number 598367, for a price of 99, 95 euros Paris by bank transfer on June 18th from my bank SOCIÉTÉ GENERALE to Areicas Opticos. On July 13th I decided to cancel my order as delays were too important and asked for a refund which wa...

GranOptic / Areica Opticos / no refund of monies owed

Ma
Aug 31, 2018

No refund of :- 1. a set of frames noe sent but charged for 2. Refund of fraames not kept total owing £443.05.Numerious emails and correspondence since March 2018.Last email sent to Maria [email protected] on the 06.07.18 we have full history of postage receipts and emails if we do not...

GranOptic / Areica Opticos / goods and refund not received.

Gr
Aug 30, 2018

I ordered as pair of Ray Ban sunglasses on 28/05/2018 paying £77.76. Having not received the order after 2 months I made contact via online chat and was told the supplier no longer supplies so I requested a refund. I have not yet received that refund. My order number is #594758. I have...

GranOptic / Areica Opticos / item not received/no communication

Ch
Aug 17, 2018

I purchased my sunglasses on 17/7/18, and I have still not received my order. I have emailed numerous times, and have not received any contact back. I have tried to use the online chat service, but this just times out and diverts to email. This company has got to be the worst I've come...

Gran Optic / ray ban sunglasses

Ha
Aug 13, 2018

I ordered 2 pairs of ray bans on 31st july. And paid for them. You sent confirmation of order 2 days later. Since then I have emailed you seven times - no reply. What is going on? I think youre a bunch of thieves. I see on websites that other people have had my problem. If only i'd ordered...

GranOptic / Areica Opticos / glasses haven’t arrived

Sa
Aug 04, 2018

I ordered a pair of Oakley frames for my son on 5th July from Granoptic I had ordered from their website which looks very professional I received immediate response to order and order number money was taken. As below Gran Optic Dear Sarah, Your order has been completed successfully. Your...

GranOptic / Areica Opticos / 5 weeks and still no glasses or contact

Mb
Jul 31, 2018

I ordered glasses 5 weeks ago (order number 600771). I've not been given a delivery date, I've not been able to contact anyone about the glasses, the phone number is automated and cuts off, and the online chat is ALWAYS busy. I've emailed at least 3 times. Where are my glasses, or a refund? Thi...

GranOptic / Areica Opticos / no response to my email on sending wrong product

Je
Jul 27, 2018

Ordered a pair of glasses on Jul 13 for size 53 16 140, however the pair I received is 51 16 140. Wrote an email within 48 hours to GranOptic (as suggested on their website) for a product refund since it will be too late to wait for them to send a correct pair to me. However I still have not...

GranOptic / Areica Opticos / refund

La
Jul 24, 2018

I ordered sunglasses on the 5th of July, it was supposed to arrive within the next few days - so on time for my Boyfriend birthday!! After 2 weeks though no sign of the sunglasses. As a result I asked for a refund and customer service told me they would do so. But now I have been chasing them...

GranOptic / Areica Opticos / product not received, no update on delivery date

As
Jul 23, 2018

Order placed on 9 July for one pair of glasses frames. Payment taken immediately. Confirmation email received immediately. However, since then, not one peep from GranOptic regarding a potential delivery date and no response to three emails (2 from the website, one directly to their Info...

GranOptic / Areica Opticos / placed order on 28th may for sunglasses. payment taken in full and goods not received

Ri
Jun 26, 2018

I ordered a pair of RayBan Sunglasses RB3498 online from www.GranOptic .com on 28th May 2018 - Order Number 594805. Payment of £105.00 was made using my debit card and has been debited from my bank account. The delivery date was suggested as being up to 18 working days, however almost a...

GranOptic / Areica Opticos / online order to granoptica.com have not been deliver despite payment in full

Ni
Jun 18, 2018

Order number 587725 Prescription glasses ordered 24/4 18 not delivered so cancelled by online chat on the 28/5/18. Told I would receive a full refund in the next few days Still waiting for refund of 118 euros on the 18/6/18 Tried online chat numerous times but they keep saying they are busy...

GranOptic / Areica Opticos / sun glasses

We
Jun 15, 2018

I purchased a pair of prada sunglasses on the 19/5/2018 cost €161.40 I have no contact with Granoptic tried numerous ways of contacting them to no reply I don't know what to do know my email is [email protected] order number 592945. I ordered this product on the 19 of may 2018 they said...

GranOptic / Areica Opticos / sunglasses order 592621

Ki
Jun 12, 2018

No response to emails, no reply to the online help and I am unable to get through on the phone - voicemail telling me to email or access on line help... neither of these have been successful. Where are my glasses ordered on 18/5/18? I want a response and a refund! Do not buy from thi...

GranOptic / Areica Opticos / refund

Co
Jun 07, 2018

My ref is 593282 ...Hi I'd like to put in a complaint about me not getting my refund .since the 21st of May I have sent numerous e-mails with a constant excuse..I've he is talking to them on the chat but as soon as I say where's my refund I get sorry were busy someone will get back to you...

GranOptic / Areica Opticos / refund

Lu
Jun 07, 2018

This company should not be trading and is scamming its customers. I have the same problem with other customer complaints regarding my refund . I ordered sunglasses, paid and waited four weeks for delivery. No delivery yet so u emailed about it it and got a replying saying manufacturer no longer...

GranOptic / Areica Opticos / ridiculous

Ad
Oct 16, 2017

I'm disappointed with them. They said my order will arrive within 2 weeks, but it's been 2... Months and there's no sign of my order. Of course, I contacted their customer care, but they were absolutely useless. They only promise. I asked for a refund, they refused. Why? I have no idea. They...