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GrandStay Hotels / GrandStay Hospitalityhotel

La Sep 30, 2019

Arrived in room to discover closet door broke and toilet running. Requested new room and was told no rooms available at our level. Had to taketank off toilet and fix every time we flushed. Reminded them at 6:30 am to fix these issues get back 13 hours later check at desk and they say think it is fixed. It was not. Offered to change room but we were exhausted so the wonderful woman at desk spent hour fixing it. So we thought it was fixed but no. Day 3 got room moved. That room had cracked tile on floorTerrible

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