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Grand Canyon University [GCU]
Grand Canyon University [GCU] Customer Service Phone, Email, Contacts

Grand Canyon University [GCU]
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1.5 306 Reviews

Grand Canyon University [GCU] Complaints Summary

41 Resolved
265 Unresolved
Our verdict: With Grand Canyon University [GCU]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Grand Canyon University [GCU] reviews & complaints 306

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Grand Canyon University [GCU] - Tuition

My name Is Melodie Reece I have been going to Grand Canyon University since 2016 right out of high school. I started August of 2016 on campus for my bachelor's in nursing, after about 3 months I went in person to speak to an advisor about switching my major. Unsure of who I spoke to in person, I let them know that the nursing program was very rigorous, and...

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Grand Canyon University [GCU] - To be reinstated to GCU so I can finish my degree.

I received my undergrad degree at GCU in 2019. In 2022 I decided to go for my Master’s in Special Education. All was good, I was working a full-time job as a teacher in an inclusive setting. School was hard and I was put on academic probation for a low grade. I was able to bring the next 3 class grades up. So, academic probation was over and I resumed...

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Grand Canyon University [GCU] - Financial aid

Sarah Davis wrote to me stating that I’m not eligible for aid until April or May. Her basis for this is the ‘failure’ of two courses. The first was where your Proposal has to be submitted to Academic Quality Review. First, the Narrative Inquiry methodology and design is the most difficult of all dissertations. Second, my methodologist took a vacation two...

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Is Grand Canyon University [GCU] legit?

Our verdict: Complaints Board's thorough examination reveals Grand Canyon University [GCU] as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, Grand Canyon University [GCU] stands out for its commitment to quality and security. Clients considering Grand Canyon University [GCU] should delve into its customer service record to gauge compatibility with their expectations.

Grand Canyon University [GCU] earns 91% level of Trustworthiness

Perfect Trust Endorsement: Grand Canyon University [GCU] achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Grand Canyon University [GCU]. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gcu.edu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gcu.edu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gcu.edu you are considering visiting, which is associated with Grand Canyon University [GCU], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Grand Canyon University [GCU] as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Grand Canyon University [GCU] have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Grand Canyon University [GCU] website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Grand Canyon University [GCU] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 306 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Grand Canyon University [GCU]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Grand Canyon University [GCU] Falsely led about how long degree would take

My son and I were led to beleieve he would only be in school 2 more years for theatre degree. He lives on campus and loves it but financially we were planning on 2 years and now we find out he has to attend an extra year which is an additional $10,000 to $20,000 more depending on if he stays on campus, which we live out of state. We were very upset about this. It would have been different if we were told ahead of time and had prepared for this financial journey.

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Grand Canyon University [GCU] collections department

This so called school is billing me for classes I did not authorize to be in. I attempted to register for a program but after several weeks of trying to find out more inform on when classes would begin and how or if I would be able to take any courses, I stared getting harassing calls and texts from a person who worked there who then put me in a class and told me I had to do all of these things. When I informed her I wouldn't be able to do that she still harassed me daily and even allowed financial aid to be applied on my behalf. Initially when I wanted to find out about taking classes, she notified me not to contact anyone but her until otherwise informed to do so. I contacted the department of education and had all funds taken back but now they are sending me bills, threatening to take me to collections if I don't pay all that back.

Desired outcome: I would like this fake bill to be removed and have no further contact by them

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Grand Canyon University [GCU] Housing fines.

Everyone got fined $50 because one of our roommates left trash out in the courtyard. The trash is full of my roommates' receipts and orders, but they fined everyone because they weren't sure who did it. All of my roommates have emailed the appeals, and all are denied because the one person who left the trash out is not appealing, and everyone is being charged $50. There is nowhere in text or terms that I have agreed to state that I am responsible for what my roommates do outside of the dorm. The emails I have receives are clearly Jacksons. They state they can't be sure who placed the trash outside, so they sent everyone a fine for it. They are sending us

Claimed loss: $50 and missed class time trying to argue that I did not sign any papers or terms stating that I will be fined for what my roommate's do outside of the dorm. All five of us were charged wrongfully $50.

Desired outcome: I want my charges dropped for something I did not do.

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Grand Canyon University [GCU] - Handicap discrimination from faculty members, losing military transcripts and adding classes two schedules for more money

First of all, I would like to say my apologies because I am legally blind, so my spelling or grammar may not be 100% because I am using what is called Grammarly and voice-to-text speech, so there may be words added in that are different or doesn't make sense there may not be capitalization or punctuation because I am handicapped I cannot see I'm blind. The...

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Grand Canyon University [GCU] GCU - the service that I have been receiving & some other concerns

I'm a GCU 2nd time Master's graduate. This year has been my most challenging year with the leadership team that I have to communicate / collaborate with such as school counselor & my school counselor overseer. I really would like to speak with someone other than Luke Hiatt and Adam Blair. I don't like the treatment that I have been receiving from those two individual. I requested some changes and nothing was done. I was told that GCU didn't offer those changes. I asked for a payment agreement for my last class, I was told that it wasn't an option.

I would like someone to review our emails, my questions and concerns. As I mentioned earlier, I graduated with a Master's Degree in Special Education in 2015. I decided to pursue my Master's Degree in Educational Administration and this last year has been horrible for me. Please contact me at [protected]

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Grand Canyon University [GCU] - GCU Student Conduct

I am writing to express my deep frustration and disappointment regarding an unjust visitation violation at GCU. On October 13th, 2023, my roommate’s brother was in our common area with the door shut, which violated the university’s policy. I was in the bathroom at this time with the door shut, completely unaware of the situation. I cooperated when an RA...

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Grand Canyon University [GCU] - Falsified representation, robbery and lies.

I have been misled and lied to from Grand Canyon University. I am an online student and I received a strange letter from the school talking about them being in legal trouble, so i started doing my research. I already suspected the school was bogus after starting and my classes online consist of watching YouTube videos and chatting with classmates about...

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Grand Canyon University [GCU] - Financial Aid & Professor incapacity to speak directly with students to resolve issues,

I am asking GCU to refund for doctorate program classes after being led to believe I passed one class starting another then being told I didn't pass the 1st & telling me to reapply in 2yrs. Which I did not understanding the business of GCU. The last issue being the charging & non support of financial aid understanding or advice. Charging nearly 500.00 to...

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Grand Canyon University [GCU] - Unfair billing

To whom it may concern, I am being told that I have a balance owed to this university(GCU). I was enrolled at the university and my intention was simply to enroll so that I could make a schedule that worked for me. It was literally the point of me taking this course ONLINE. As can be seen by the early and consistent difficulty that I experienced for the...

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Grand Canyon University [GCU] stipend checks on unsubsidized loans This isn't a complaint.

I was told I was able to receive an unsubsidized loan of 9000 but when I received the stipend check it was for 1601 may I ask if you can break it down for me this isn't a complaint, I'm just curious on how the payments work for unsubsidized loans. this isn't a complaint i just would like to know how the payments break down and my name is Chelsie Embry I'm in my first year on my bachelor's in science. I have living expenses that need to be paid for I used the first check for school supplies and a computer. will I receive another check when the next semester comes in.

Desired outcome: understand the stipend check and unsubsidized loan payments.THIS IS NOT A COMPLAINT

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Grand Canyon University [GCU] Tuition

I started GCU in February of 2022. I agreed to pay 700 every two months for school fees because I had grants and veterans discount (which is something like $100 GCU took off, so they obviously do not appreciate veterans and I had to keep asking for the discount). This payment plan has never happened. I have been being charged 2k per class (every 7 weeks) and I am only contacted when they want money. I was told that if I filled out a student loan application that I can start school sooner, I was hesitant because I told the lady many times I do not want a loan. She promised me that she would not put a loan but they needed my information, so I did it. She took out a loan I did not approve of and nobody that works there took me seriously. Awful school. Awful experience. Most important, GCU does not care about the people fighting for their country (from my personal experiences).

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Grand Canyon University [GCU] Tuition

The program I had hoped to attend was grossly misrepresented, as was the financials involved. With a FASFA and VA educational benefit, I started the first class, which was a huge waste of time and money. It was 2 weeks of "how to be organized." I decided GCU was not for me and withdrew at the end of the 2 weeks. GCU then sent me a bill for $2,400! They threatened to garnish my wages and send the amount to collections. This is my 3rd time attending college. I have never in my life dealt with a more difficult school. $2,400 for 2 weeks of an "organizational" class?! That is utterly absurd! And robbery! Most legit schools will forgive a withdraw of 2 weeks. They dragged their feet so I was beyond the 2 weeks and now is trying to rob me. I work full time and support my autistic son. I am appalled. Stay away from GCU.

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Grand Canyon University [GCU] Clinical field experience hours

I was unable to find a place to do my Clinical Field Experience Hours because my Field Service Counselor refused to give me proper paperwork to show proof that I am doing Clinical Field Experience Hours. Therefore my education has been put to a stop. I have called for two months now and they will not allow my to talk to a Dean or anyone else and will not allow me to take any more classes. I am on my 3rd year. No one can help.

Desired outcome: To start back working on my degree

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udent22
Phoenix, US
Dec 14, 2023 5:55 pm EST

You are one of a thousand. Check out LOPE on the stock market. This may answer your questions! The more you fail, the more the investors earn. GCU is a cycle. They abuse you mentally, academically, and then turn on you. RUN

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Grand Canyon University [GCU] Forced to put money on insecure dining dollars.

I have been forced to put money on my lopes cash dining dollars and it is one of the only ways I am able to eat here. My counselor is really taking her time to activate or get my card working. Every time I try to active my card your website tells me my card can’t be activated but you had no problems putting my own money on it. My balance is over $1500 and I am unable to spend a dime of it due to the slow nature of the counselors and lack of communication and understanding of the situation.

Desired outcome: ACTIVATE MY FOOD CARD SO I CAN BUY FOOD WITH THE MONEY YOU FORCED ME TO PUT HERE.

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Grand Canyon University [GCU] - Teacher licensing/enrollment

I was interested in getting my reaching certificate and filled in the online questionnaire. When I was called back and told them I was already teaching in the field that could count as my student teaching requirement. I then applied and filled out all the financial information only to then be told I would not be able to use my current teaching as student...

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Grand Canyon University [GCU] Financial aid

Given the challenging nature of Doctoral studies and the dissertation process, it is inexplicable to have had so many challenges with receipt of my Graduate Plus Loan funds literally every semester. However, my dispute this time centers on amount and not timing. On 7/21/2023, Graduate Plus disbursed $10,555 to my account, the remaining amount of Graduate Plus loan funds available to me for this academic cycle. I am reapplying for Graduate Plus in October, so that would work out. I should have received a check for $8380 — enough to cover my educational expenses until mid-October when the new Graduate Plus Loan can kick in. However, I only received a check for $6205, as GCU unilitaterally and without my permission paid for the next class. The next class won't start until mid-to late October when the new financial aid cycle already kicks in. I am not rich, do not come from an affluent home, so these loans are the ONLY way I can complete my education. I was depending on that extra $2175 to carry me over until new loan funds become available. I am not thrilled to have to rely on these loans, but I can only work a limited amount of hours as I complete my dissertation. GCU should have sent the complete amount that was left after the current class was paid for and not unilaterally pay for the next course that will occur after a new cycle of financial aid begins.

Desired outcome: I want the remaining $2175 of my Graduate Plus Loan funds disbursed to me. The next class falls in mid-to-late October and a new cycle of financial aid will cover that course.

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Grand Canyon University [GCU] gcu student counselor and finance

I enrolled in Sept 2020 and was thrown around across four different advisors, had my financial aid distributed inappropriately, and falsely accused of still owing them money in order to actually get my transcript and diploma. I had COVID during the program on 5 different occasions and I am disabled, and had to retake some of my courses. One of the courses, I was told by Geoff Thomb, would cover one retake and he would cover the other course retake. He inadvertently was removed and I was given my fourth advisor, who continue to argue with me, does not allow me to audit my account, and ended up charging me an additional $1803.90 in order to graduate. I paid in Student Loans over $24,000 per year to attend this university and still paid out of pocket. My funds were misused and misappropriated and I want a refund of my money and a forgiveness of my loans. They had a disbursement of $10,142 each semester, but continued to charge me for withdrawals, and held my stipends after the first year. They were going to credit me two retakes and use one stipend to cover the other one. Then, before being allowed to get my transcript or graduate, they billed me for an out of pocket amount of $1803.90. They are crooks and need to refund me.

Desired outcome: Refund the $1803.90 and return my financial funding from 10/2020-05/2023. I want loan forgiveness so i can attend an accredited university.

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Grand Canyon University [GCU] In-depth Review

Overview:

Grand Canyon University (GCU) is a renowned institution with a mission to provide high-quality education that is accessible and affordable. With a rich history and background, GCU has established itself as a leader in the field of education. The university is accredited and recognized by various governing bodies, ensuring the credibility and quality of its programs.

Programs and Courses:

GCU offers a wide range of academic programs, including undergraduate, graduate, and doctoral degrees. Students can choose from a variety of specializations and majors, allowing them to pursue their interests and career goals. The university provides both online and on-campus options, offering flexibility and accessibility to students. The courses are designed to meet the needs of diverse learners, ensuring a comprehensive and engaging learning experience.

Faculty and Staff:

The faculty members at GCU are highly qualified and experienced in their respective fields. With a low student-to-faculty ratio, students receive personalized attention and guidance. The university provides support services such as academic advisors and career counselors, who assist students in their academic and professional journey. The faculty is known for their accessibility and responsiveness, ensuring that students receive the necessary support and guidance throughout their education.

Campus Facilities:

The GCU campus boasts state-of-the-art facilities, including modern classrooms, well-equipped laboratories, and extensive libraries. The campus also offers recreational facilities and a wide range of extracurricular activities, providing students with a holistic learning experience. The university prioritizes the use of technology, providing students with access to resources and tools that enhance their learning process.

Student Life:

GCU prides itself on its diverse and inclusive campus community. Students have the opportunity to join various student organizations and clubs, allowing them to connect with like-minded individuals and explore their interests. The university organizes events and activities throughout the year, fostering a vibrant and engaging student life. Housing options are available on campus, and the university prioritizes campus safety measures to ensure a secure environment for students.

Career Services:

GCU offers internship and job placement opportunities, preparing students for successful careers. The university has a strong alumni network, providing students with valuable connections and engagement opportunities. Career services at GCU support students in resume building and interview preparation, equipping them with the necessary skills to excel in their chosen field. The success stories and testimonials from graduates highlight the effectiveness of the career services offered.

Financial Aid and Affordability:

GCU understands the importance of affordability in education. The university offers transparent tuition fees and provides various payment options to ease the financial burden on students. Scholarships, grants, and financial aid programs are available to eligible students, ensuring that education remains accessible to all. GCU provides value for money in terms of the quality of education and the opportunities it offers to students.

Online Learning Experience:

GCU's online platform is user-friendly and offers a seamless course delivery experience. Students have the opportunity to interact and engage with instructors and peers, fostering a collaborative learning environment. The university provides a wide range of resources and materials to support online learners. Technical support and assistance are readily available, ensuring a smooth online learning experience.

Reputation and Rankings:

GCU has gained recognition and high rankings in the industry, solidifying its position as a reputable institution. The university has established partnerships and collaborations with other institutions, providing students with unique opportunities for learning and growth. The achievements and contributions of GCU alumni further enhance the reputation of the institution. GCU is actively involved in the community and demonstrates a strong commitment to social responsibility.

Pros and Cons:

Grand Canyon University has several strengths, including its diverse range of academic programs, dedicated faculty, and state-of-the-art facilities. The university provides a supportive and inclusive student life experience and offers valuable career services. However, some areas for improvement include the need for more financial aid options and further enhancement of the online learning experience. When compared to other similar institutions, GCU stands out for its affordability and commitment to student success.

User Reviews and Testimonials:

Users have provided positive reviews and ratings for GCU, highlighting the quality of education, supportive faculty, and engaging student life. Current and former students share their personal experiences and anecdotes, providing valuable insights for potential students. The recommendations and advice from users emphasize the benefits of choosing GCU for higher education.

Conclusion:

Grand Canyon University is a highly recommended institution that offers a comprehensive and accessible education. With its diverse range of programs, dedicated faculty, and state-of-the-art facilities, GCU provides students with a rewarding learning experience. While there are areas for improvement, the university's commitment to student success and affordability make it a top choice for individuals seeking a quality education. Consideration of individual needs and preferences is essential in making a decision, but GCU is undoubtedly a reputable institution that prioritizes student growth and development.

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Contact Grand Canyon University [GCU] customer service

Phone numbers

+1 (855) 428-5673 +1 (877) 428-8447 More phone numbers

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www.gcu.edu

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