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1.9 201 Reviews

Grammarly Complaints Summary

40 Resolved
151 Unresolved
Our verdict: When using services from Grammarly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Grammarly reviews & complaints 201

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Newest Grammarly reviews & complaints

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M
2:57 am EDT

Grammarly paid for upgrade and have not received it

To whom it may concern:

May 29, 2019
I never received the premium features I purchased last year from May 8, 2018, to May 8, 2019, and now I am charged for the same thing again on May 8, 2019.

I better get a refund from last year or the next upgrade that totals up to $139.96 which covers the cost of last year's payment and this year's fee since you do not give refunds or I am going to report you to the BBB.

I kept trying to figure out how to contact you but could never find a telephone number to speak with a live person or any other way to contact you until now.

I am highly disappointed with this situation.

I love the idea of Grammarly, but you have only have been receiving the free services people get who do not pay for the upgrades.

I always wondered why I kept getting alerts with a number in a red circle, and words were still underlined in yellow once I would edit writings.

I would appreciate that this matter is taken care of ASAP.

Thank you,
Marsha McCleod
P.S. I will be sending a formal letter once I am able. At this time I do not have access to my printer to print out the message since I am in the hospital, but I wanted to start this process since I noticed the charge on my credit card again this year.

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4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly grammarly support

I use premium Grammarly for about two years, and I have to say it's better than any other software I used. Latest MS Word grammar checker is getting awesome, so I might stop paying for Grammarly.
Recently the office addon stopped working, and the only thing I hear from Grammarly Support is to reinstall the add-on. Third time now. This is without any troubleshooting or investigation.
The first time this happened was two years ago and now is happening again. I know case I logged a ticket about this two years ago.

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K
2:54 pm EDT

Grammarly billing

Grammarly is impossible to contact without spending more than an hour doing so, especially for the elderly. It's even difficult to contact them via email without getting the runaround.

I am a 72 yr old, multi DISABLED, Grammarly is taking advantage of seniors.
Message to Grammarly - CALL ME OR I WILL PUBLICIZE YOUR CRAPPY NO CONTACT SERVICE AND MORE.
[protected] KIRSTIN STRAND

Brain aneurysms create many side effects:
SURGICAL STROKE
BRAIN DAMAGE
ONE HAND DISABLED
ATAXIA
POOR VISION
ESSENTIAL TREMOR

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Brenda33
, US
Jun 26, 2019 2:29 pm EDT
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Did they resolve your problem.?

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A
5:10 pm EDT
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Grammarly premium

I was a Grammarly Premium subscriber who has recently been charged for an additional year of the service, despite believing I had previously cancelled my plan to prevent auto re-billing.

I also received nil email correspondence from Grammarly regarding the pending renewal, nor a purchase Reciept post a large charge being billed to my credit card.

I raised a support ticket with Grammarly within a few hours of the charge appearing, requesting a refund and despite Grammarly claiming to have 24/7 customer support, I have not received any reply or assistance some 48hrs later.

The way I have been charged and the lack of assistance provided by Grammarly is poor to say the least and inline with a lot of other complaints on this website.

Whilst I enjoyed the product last year, I no longer require premium services and believe I have been charged incorrectly and deceptively.

It's a shame as Grammarly was otherwise a good service, which is completely let down by their lack of support, particularly in relation to billing matters.

Can someone from Grammarly please address my complaint ASAP?

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Brenda33
, US
Jun 26, 2019 2:34 pm EDT
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Did they resolve it?

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E
5:40 am EDT

Grammarly annual subscription fee

I purchased what I thought was the £8.90 monthly subscription fee from grammarly. Little did I know I actually was charged £111 for the whole year! I was never issued a receipt or a confirmation email about my purchase. I feel completely misled by the company as it was never clearly stated that the full £111 would be taken from my account. I have emailed grammarly but am yet to get a response. I am a student and this amount of money leaving my account has caused massive problems for me financially and I feel completely abused by the site.

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Z
8:49 pm EDT

Grammarly premium package

The services Grammarly offers is a scam. I was charged almost $140 for a service that I was under the impression was $12. Most users are going to be college and high school students, a population of people who do not a financial means to stabilize after such a great financial feat. The options should be makes more clear for the targeted population.

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T
5:55 pm EDT

Grammarly subscription offers

On 4/28/19, I bought a subscription that had in the large text "11.65 per month" and in smaller letters something about 139.95. I assumed that I was only going to pay 11.65 because that is what it seemed to be offering if it's the first thing a consumer sees. However, when I looked at my bank account, I saw that I was charged the 139.95. I cannot pay that amount of money because I'm a college student that needs all the money they can get. I was only going to use the service for a month, and then I was going to cancel it because I have a few papers that I will be writing. I have tried so many times to contact Grammarly support through their submission form but every time I press to submit, it always refreshes the page without me clicking the refresh button, and my submission form ends up not sending to them which is very frustrating. It also doesn't help that I have tried calling their toll free number and I only get the operator telling that I should go to Grammarly support online if I have any questions. I feel like I got scammed for my money and I really need it back.

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J
1:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly premium subscription

I am a college student and purchased the premium subscription which I thought was $11.66 per month but I was charged all at once ($139.95). This was very misleading because it did not ask me to confirm my order and automatically charged me as soon as I put my bank information in. As a college student, I obviously can't afford it so I immediately cancelled my subscription. I am looking to get a refund because I had saved that money for my summer classes and now my anxiety is through the roof because there is no number to even contact them.

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M
12:47 pm EDT

Grammarly annual subscription

Good day,
I purchased the annual subscription in error. I tried to change it and it didn't allow me so I went on to cancel. It asked why I wanted to cancel and I said it was too much. I thought that everything was fine but my card was charged. The transaction on my card stated 3/8/2019. I have tried to contact you and your phone system does not give you a live voice. I want my $139.99 charge removed from my card. I did purchase a quarterly subscription for $59.99. In an attempt to see what happened last time, you system is designed not to let anyone cancel a subscription. I will keep the $59.99 subscription but I want the $139.99 removed . I don't have any access to use this $139.99 subscription because it doesn't show up in my account or billing. Please remove this amount from my card, Please.

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N
2:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Grammarly annual subscription

Grammarly is a fruadulent service. They do not disclose price increases to customers and attempt to sign you up on an auto remewal hoping that the customer will not notice the increase in time for renewal. When I signed up for the service it was $83.97. They increased there rate to $139.95 the following year which I was not made aware until after charges were made. I did not recieve any type of notification of price change.

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Resolved

Grammarly issued a refund.

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ashii16
, US
Aug 29, 2019 2:58 am EDT

how long did Grammarly take to get you a refund?

ComplaintsBoard
A
10:50 am EDT

Grammarly complaint

Hello, I had subscribed for 3-month plan on January the 6th and I cancelled it on March the 6th and I no longer used its services after March 6 th But I still got a bill on April the 6th. I am extremely disappointed as I didn't even use the facilities and I was still charged. I would really appreciate it if you could refund the 3-month pay back to my bank account. Thanks. I downloaded this app as it was recommended to me by my school and friends but I am highly disappointed.

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R
4:40 pm EDT

Grammarly grammarly.com

6.04.2019
I thought I was paying only for a month (11 dollars) and got charged for a whole year (139 dollars).
I am so sad. I am a student and every dollar is important for me. I like the service itself and would like to use it, just not like this. No authorization, no anything. I contacted my bank, but they told the money is already gone. I think its kinda scam.

My only hope is Grammarly support. My email is [protected]@gmail.com
Please be careful folks.

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Update by Ruslan Osmanov
Apr 07, 2019 8:49 am EDT

Grammarly support replied saying thye issued a refund. I'll update when I get the money.

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N
8:07 am EDT

Grammarly false advertising and refund needed

On 29/03/2019, I signed up for Grammarly thinking that is was for $11.99 monthly charges, but I was charged $127.90, so the services were discontinued & the Grammarly software was promptly removed from my laptop.

I felt misled and violated by Grammarly because it was advertised that there would be monthly charges and NOT a whole year charge in advance. Whenever I made the purchase, I didn't receive a confirmation of the payment, NOR did I get a receipt. So, after a few hours had passed I went to my Chase account and saw that a WHOPPING $127.90 was deducted from my account I immediately notified FNB about my authorization for $11.99 monthly charge, and NOT the $127.90.

I have been trying to contact the Grammarly customer support in regards to getting a refund but I have not gotten a response.

Please can some one help me

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A
3:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly few benefits

The benefits of Grammarly are extremely low. If you do not want to pay (I did not) it is not better than word. It is terrible for me, as I rarely make grammatical errors (I hate grammatical errors). I found it difficult to delete as well. It would make it very helpful if there were more benefits for the free version (I am a student in year 8) and it were easier to delete.

Thanks.

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C
10:05 pm EDT

Grammarly premium

I thought I'm going to pay 11 USD for a month, when I've checked my email I've seen from pay pal that I've been charged 139.92USD which is not fair. I have requested a refund as I haven't had the chance to use it. I managed to cancel my subscribe after I realised what happened. I feel like Grammarly violated my rights. Also, when I have chosen the premium I was sure I want it for a month trial which I thought it is 11USD. It is not fair to be tricked like that!

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M
10:09 am EST

Grammarly grammarly deceiving revolving yearly subscription

I have experience a similar situation as many subscribers of Grammarly. I wasnt aware I was making a gross mistake by paying my initial subscription with my PayPal account. Again as many others mentioned in their complaint post . Not once we received an alert email from Grammarly I haven't heard or received any notification from PayPal either letting me know I was re subscribed and re charged for another year. I requested my bank to stop payment to PayPal who im the past gave my 139.95 dollars to Grammarly. I received yesterday PayPay collectors agency asking payment for Grammarly service which I did not agree to use. As many others I tried calling Grammarly but access though phone calls is futile.
I cancelled my subscription via web.
However, the charge was not removed.
I dont need a collector officer after me due to Grammarly deceiving practices.

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S
12:00 am EST

Grammarly payment

I expected to be charged $11.99 monthly, instead was charged for the whole year once. I don't remember that I was made aware of this one time payment by the company and with only one click the by bank account was short $140. There wasn't at least I agree to terms and conditions page or are you sure you want this annual plan, this is what it means. I have contacted their customer service however they're not answering to my emails. I don't know what to do. Please help me, I don't want to be charged for something I wasn't aware of, it feels like I was scammed and robbed of my money. This is not how I imagined my experience with Grammarly.

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S
12:43 pm EST

Grammarly Grammarly

I was on a plan for $11.66 a month on a monthly charge. I was just charged $139.95 for a years subscription. I do not remember ever agreeing to this. Grammarly is a hard company to get in touch with to fix any of these billing issues. I tried multiple time to get in touch to cancel this less than 5 minutes after I was charged. I have sent 3 messages to Grammarly to inform them of my cancellation and to get my money refunded. The inquiries keep coming up as closed with no correspondence.

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Update by Simon M B
Feb 15, 2019 4:09 pm EST

Grammarly emailed me and refunded all of my money instantly. The best way to contact them is
support@grammarly.com

Thank you Grammarly

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N
10:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly grammarly premium

I subscribed to Grammarly premium today and after I got the all clear message that my document was good to go, I found two additional errors. I do not mind paying for a service that works but I'm not paying over $120 a year to have to find the mistakes myself. Grammarly, I had high hopes for you! Please refund me the amount I paid for Grammarly Premium.

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D
2:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly misleading information

I work twice a week 8 hours max live in a small household and I really thought it was 11.99 not a full 139$ It really breaks my heart because I also thought it was a trial I am not going to need this for a year. Maybe one more month but I feel as if it won't be fixed I am also a broke person and I really want to get my refund I just realized this the next minute and Emailed them as soon as I noticed it. Please help me. I NEED THE MONEY : (
Email :[protected]@gmail.com

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Grammarly Customer Reviews Overview

Grammarly is a popular online grammar checker that has received a lot of positive reviews from users. It is a tool that helps writers to improve their writing skills by identifying and correcting grammatical errors, spelling mistakes, and punctuation errors. The following are some of the positive points that users have highlighted in their reviews:

1. Accuracy: Grammarly is known for its accuracy in identifying and correcting errors. Users have reported that the tool is very effective in catching even the smallest mistakes.

2. Ease of use: The tool is very easy to use and can be integrated with various writing platforms such as Microsoft Word, Google Docs, and others. Users have reported that the interface is user-friendly and intuitive.

3. Customization: Grammarly allows users to customize their settings based on their writing style and preferences. Users can choose the type of writing they are doing, such as academic, business, or creative writing, and the tool will adjust its suggestions accordingly.

4. Plagiarism checker: Grammarly also has a built-in plagiarism checker that can help users to avoid unintentional plagiarism. Users have reported that this feature is very helpful, especially for students and academics.

5. Customer support: Grammarly has a responsive customer support team that is available 24/7 to assist users with any issues they may encounter.

Overall, Grammarly has received overwhelmingly positive reviews from users who have found the tool to be very helpful in improving their writing skills. Its accuracy, ease of use, customization options, plagiarism checker, and customer support are some of the key factors that have contributed to its popularity.

Grammarly In-depth Review

Overview:

Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.

Features and Functionality:

Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.

User Interface and Experience:

Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.

Accuracy and Effectiveness:

Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.

Compatibility and Integration:

Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.

Pricing and Plans:

Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.

Customer Support:

Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.

Privacy and Security:

Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.

User Reviews and Feedback:

Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.

Conclusion:

Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.

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