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1.9 201 Reviews

Grammarly Complaints Summary

40 Resolved
151 Unresolved
Our verdict: When using services from Grammarly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Grammarly reviews & complaints 201

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L
8:35 pm EDT

Grammarly Refund

I paid for premium, believing it was only $11.66 a month rather than $140 at once. I want a refund, please.

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8:58 am EDT

Grammarly Advert on youtube

Good Morning,
I am writing to you to complain about adverts for Grammerly, which offers document/text editing programmes.
Grammerly adverts have been very common on Youtube over the last 4 or so years.

My complaint is against the wording in one particular advert. The advert begins by greeting the listener of the advert by saying 'Writing's not that easy'.

In a traditional formula for advertising the advertisers are setting up a problem and a solution, ie 'writing is not that easy - but we have the solution'.

My problem is that this is negative and pernicious. Writing is, on the whole, something which is very well within the grasp of most people and it is wrong to say this.
Though there may be those for whom writing is difficult, such as, for example, people with a rare set of challenges regarding this task such as those who have grown up in poverty or those who may process information in a slightly different way which might make the results of their writing atypical.
The advert, however, is not seeking to speak to a small subgroup within society nor is it seeking to reach out to those remaining on the planet where illiteracy is high due to poverty. It is an advert which is seeking to make money for a company who are a business.
The information they are giving, therefore is wrong and potentially damaging and misleading. It creates a false-representation which can skew and potential hinder and retard learning.
This is, a problem with unfettered internet marketing which is subject to less guidelines than adverts have previously been subjected to.

As Youtube it is your job to represent wholesome and beneficial attitudes as you must see the responsibility that you have in affecting peoples minds/attitudes/wellbeing.

It is not true to say that 'writing is not that easy'. It is undermining the schools system and it may well have an effect which creates apathy in young learners. It is misinformation.

Companies which just see Youtube as a place to advertise and make money are neglecting their responsibility to act in the interest of all for the sake of making money.

I would be very grateful if you could make it less possible for companies to advertise in such a way.

Many thanks and kind regards,
Adrian Dumont-Namin
Bristol, England

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B
10:21 pm EDT
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Grammarly Poor customer service

I was charged and was not aware that I would be charged again for the service. I have emailed more than 3 times and still have not gotten a response. I would like my money back.

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R
1:21 pm EDT

Grammarly Cancel payment

I was charged $139.95, even though it emphasized the payment would be $11.66 per month. I have tried for the past 16 hours to contact grammarly support to cancel this payment, but I have not received a single reply. (I have sent 3 emails to [protected]@grammarly.com) Can anyone tell me what to do? I am a college student, and I cannot afford to lose this much money right now.

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Update by R Bah
Jul 31, 2020 1:45 pm EDT

They keep closing the request without resolving anything or contacting me.

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12:10 pm EDT

Grammarly Grammarly Integration Windows 10

This "app" installed itself with another software, only it isn't a "normal" installation--it nags me constantly that I am not using it and attempting an up sell. Duh! I'm not using it because I hate it! I've replied with multiple "How Do I Uninstall" requests which go unanswered. Their alleged "support" website takes you on a never-ended click-loop without resolution. It isn't in the normal place(s) to uninstall. Multiple people complain about it. Nothing is done to fix it. This "app" is like a piranha which will never let go of its prey!

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7:05 pm EDT

Grammarly Refund

I have used grammarly one time only on 27th March but unfortunately grammarly has cut out another payment on 27th April and I immediately requested to cancel payment and refund as I don't need the service and there were no standing order in my bank account for monthly payment to grammarly. I asked PayPal to cancel any future payment and they did that for me.
However, the support team in grammarly has never issue the refund and they didn't reply about this issue. I sent many requests and they were closing it directly without reply.

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R Bah
, US
Jul 31, 2020 1:46 pm EDT

did you ever get it resolved?

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K
5:40 am EST

Grammarly grammarly miss-taking my money simply by entering card info

Dear Sir or Madam:
This's Kay Chan from China. I just mis-charged my account by buying an annual package, for 360 dollars. But I was just there opening an account for my boyfriend, didn't know that by entering the credit card info would lead directly to payment.
Please help me and return my money. I'm sorry for my misunderstanding.
Till now, I haven't used it for even one sec, nor will I in the future. So can you please tell me how to get the money back?
Below is my account and purchase info:
Account: TT Coach
Email: [protected]@163.com
For specific info about this purchase, pls see the PDF attached.
Thank you!
01/27/2020

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1:55 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Grammarly payment

To Whom It May Concern,

I'd like a refund from my premium subscription. On the subscription page I read it would only deduct $11 a month not the total amount of the whole year in advance. Instead of emailing me the transaction details beforehand, I had to find out myself looking at the back account transactions. Only after I cancelled premium that it shows billing as one payment. I am sure I am not the only one who has dealt with this before, from what I've discovered on many complaint pages. Please accept my request for a refund. I've had premium for a few hours and cancelled right away as soon as I found out about $139 deducted not $11 a month.

My mother only agreed to $11 a month because that is what she can afford to pay right now, not the total amount in advance. We are struggling with our own financial issues and we'd hope if you'd be kind enough for the refund. Please. My account is still on premium even though I cancelled my subscription. It says I won't be billed in the future, but I don't want to be on premium until DECEMBER 30 2020. Please fix this. After the issue has been resolved, I will delete my account on Grammarly. I need a response very soon.

Thank you,

Angela Miso

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Resolved

After submitting my request on their support page, I received help from one of their agents named Christine. It took about 8 hours to wait for a response. I was not able to get a full refund of the $139 but she did offer to change my annual subscription to monthly ($29), giving me a partial refund of $110 in return. I am satisfied with their service. Thank you Grammarly.

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F
11:49 am EST

Grammarly grammarly premium subscription £434.34 charged

I signed up to Grammarly to use their free service. Then got an advert saying i could use premium free trial. I made sure to cancel this trial before the charged time. Next thing i know i have been charged on the 30th October 2019 and its a huge figure of £434.34
The annual subscription was not even that much! Nor is it that much now!
Plus the premium had been cancelled before its charge time. Also the subscription showed monthly figure and the total amount, at no point did it mention that it would be taken as a huge chunk in one go.

I am seriously suffering from this and am having a breakdown

A service that i cancelled has been charged for and when checking the type of account i have it comes up with free. So if its free why was i charged. If its premium service i was charged for then why am i unable to use its features till date.

This is having serious impact on my financial side of life, getting more and more anxious as time goes on. I contacted American Express to speak to Grammarly but they just provided the proof of subscription that i had cancelled days before the charge was made.
I was charged on the 30th October 3019.

Please help me in resolving this. I am honestly truly suffering.
Thanks Fatima

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AngieJol
, US
Dec 30, 2019 2:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am going through the same thing. Have they responded at all yet to your complaint? How long did it take?

ComplaintsBoard
K
9:20 am EST

Grammarly overcharged my account re billing

My bank account was just debited for $139.00 when my bill is $11.00/mo. My account is not in the negative and if I make any purchases, I will be charged an overdraft fee in the amount of $35 per purchase. Grammarly did not send me anything via email asking me if I wanted to renew any subscription, etc. This is a crime on Grammarly's part and I see it is a recurring problem with them. I will never use Grammarly again. Refund my money ASAP.

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C
5:05 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Grammarly I was charged $139 instead of $11

I recently gotten the premium feature on Grammarly (on 11/19/19 around 9pm-10pm). However, I was charged $139.95 instead of the $11.66 a month. I was wondering how I could receive a refund, as I am only a high school student and I did not expect to be charged the full year's price. I have only used the account for less than 24 hours. I hope I can receive an answer back as soon as possible, because I am currently panicking.

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Resolved

I just emailed them

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11:56 am EST
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Grammarly grammarly charged more than expected

Hi,

I signed up for Grammarly thinking that is was for $11.99 monthly charges, but I was charged $139.95.
I felt misled and violated by Grammarly because it was advertised that there would be monthly charges and NOT a whole year charge in advance. When I made the purchase, I didn't receive a confirmation of the payment, NOR did I get a receipt.
It would be great if you can refund my amount. The advertisement clearly says $11.66/month. I need a refund.

Best Regards,
Shweta

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M
12:48 am EST

Grammarly grammarly premium

I cancelled my susbcription two days ago, a few minutes after my upgrade. I requested a refund but my request has been ignored. I created another request and the previous one was closed right away. I wonder why they closed my today's request right away but haven't been abel to give an answer to me.

I think their customer service is really bad. I would appreciate getting a response through this website.

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12:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly charged after cancellation

I thought I cancelled my annual Grammarly subscription, but I received a $139.95 charge today which would be for the whole year. I really don't want to use Grammarly Premium anymore and would prefer to just use the free version. I've also filed a support ticket in the Grammarly website. If there was any way to immediately cancel my premium subscription and refund the charge, that would be great. Thank you :)

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3:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly annual subscription - premium

On 29/10/2019, I was misled into thinking that to upgrade to Grammarly Premium, the costs will only be 11.99; when I submitted my payment, the deductions were 139.95, not 11.99 - I'm a student from Namibia. As a student, I can't afford deductions like this on my account because of misled information. I have sent emails to Grammarly and the status of the request I made states resolved. The only response I got was that they would get back to me; this does not mean the request is resolved!

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F
10:18 am EDT

Grammarly premium service

I choose to upgrade to a premium option with Grammarly to check my grammar and plagiarism. Unfortunately, the plagiarism checker is only for the content on the internet. It does not include passages from books or scholarly articles.
On the other hand, they are a bunch of thieves. They claim that the option is monthly, which I bought. However, it automatically renews your option, and they take your money (without any notifications). They do not even provide a customer service option to make claims.
I would not recommend putting your bank details with them.

I would never use it again.

Fatima

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J
5:11 am EDT
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Grammarly grammarly

The Grammarly service I had on my Mac Safari has disapeared. Why is this and can you install it again please? I am 77 years old and need help with these issues that get more and more complex. Apple chat tried to get Grammartly back but failed.

My email address is [protected]@gmail.com

Please could you email me with your directions and or when you have re-loaded it.

Thank you, John Tomlinson.

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11:25 pm EDT
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Grammarly human proofreading

I mistakenly order my document for human proof reading to grammerly but I send cancellation request within 2-3 min but 300 $ deducted from my account it's very huge Amount the grammerly is that if u cancel ur order request immediately your request is approved and money is refund back to your account I mail again ana again to grammerly support centre but request is still unresolved plzzz help me

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1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly my purchase of an update is not being honored

On September the 18, 2019 I received an E-Mail from you, Offering an upgrade
to experience the full power of Grammarly by upgrading to Premium.
I took the bait and upgraded to Premium, gave you my Discover Credit Card. My Credit Card was charged immediately, and my upgrade never came through.
Since then I have been trying to get in touch with you to inquire about it, no luck whatsoever to be able to do that.
My Credit Card Company gave me your Telephone number, to no avail since whatever your needs are, (3 extensions) you can't get a human and are given a net site where people gets the run-around all over again.
I need to get in touch with a responsible human being that can level with me
My Discover card was charged for $69.98 supposedly for a year of Premium service.
I have copies of your mail offer, my signed up, my Credit Card Information that I could Fax to you. (can't get a Fax number either)
If I don't hear from you, I'll have to reverse charges to my credit.
Sorry, but this is a very bad way to do business.
Nora S Walters
8215 Cyers Lane
Orlando, Fl. 32822

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M
5:10 pm EDT

Grammarly grammarly - do not know which product I purchased

I keep getting emails asking why I haven't used Grammarly, from Grammarly. I know that I purchased a product, but do not know which one. At any rate have never been able to download it. Please just refund my original purchase price, as trying to contact anyone person-to-person associated with this outfit is impossible to achieve. So I have paid for a product which I have never used. Request refund.
Marilou Barton
[protected]@aol.com
[protected]

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Grammarly Customer Reviews Overview

Grammarly is a popular online grammar checker that has received a lot of positive reviews from users. It is a tool that helps writers to improve their writing skills by identifying and correcting grammatical errors, spelling mistakes, and punctuation errors. The following are some of the positive points that users have highlighted in their reviews:

1. Accuracy: Grammarly is known for its accuracy in identifying and correcting errors. Users have reported that the tool is very effective in catching even the smallest mistakes.

2. Ease of use: The tool is very easy to use and can be integrated with various writing platforms such as Microsoft Word, Google Docs, and others. Users have reported that the interface is user-friendly and intuitive.

3. Customization: Grammarly allows users to customize their settings based on their writing style and preferences. Users can choose the type of writing they are doing, such as academic, business, or creative writing, and the tool will adjust its suggestions accordingly.

4. Plagiarism checker: Grammarly also has a built-in plagiarism checker that can help users to avoid unintentional plagiarism. Users have reported that this feature is very helpful, especially for students and academics.

5. Customer support: Grammarly has a responsive customer support team that is available 24/7 to assist users with any issues they may encounter.

Overall, Grammarly has received overwhelmingly positive reviews from users who have found the tool to be very helpful in improving their writing skills. Its accuracy, ease of use, customization options, plagiarism checker, and customer support are some of the key factors that have contributed to its popularity.

Grammarly In-depth Review

Overview:

Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.

Features and Functionality:

Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.

User Interface and Experience:

Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.

Accuracy and Effectiveness:

Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.

Compatibility and Integration:

Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.

Pricing and Plans:

Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.

Customer Support:

Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.

Privacy and Security:

Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.

User Reviews and Feedback:

Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.

Conclusion:

Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.

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