Menu
Grammarly Customer Service Phone, Email, Contacts

Grammarly
reviews & complaints

www.grammarly.com
www.grammarly.com

Learn how the rating is calculated

1.9 201 Reviews

Grammarly Complaints Summary

40 Resolved
151 Unresolved
Our verdict: When using services from Grammarly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Grammarly has claimed their business profile
Get notifications about new complaints and reviews of Grammarly. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Grammarly reviews & complaints 201

Filter reviews by rating
5
2 reviews
4
1 review
3
2 reviews
2
1 review
1
4 reviews
Sort by:

Newest Grammarly reviews & complaints

ComplaintsBoard
A
11:12 am EDT

Grammarly refund

Can you please give me a refund of the money that I was charged with. I barely made it today and haven't used it. I mistakenly thought it was going to be 11$ but it charged me the whole annually charge. Please I need the money back, I already cancelled my subscription. If you can get it back to me today would be perfect. Please write me back as soon as possible thank you

Read full review of Grammarly
Hide full review
ComplaintsBoard
H
7:44 am EDT

Grammarly I want my refund.

I signed up for Gammerly.com. I signed up for a 11.00 a month, but it took over 100.00 dollars out of my account. This isn't right I thought it was going to take 11.00 dollars out of my account each month. But, boy wasn't I wrong. They honestly need to be specific next time. I just want me money back. I tried to call them; however, they told me to go to this website. Thank You very much!

Read full review of Grammarly
Hide full review
ComplaintsBoard
E
8:09 pm EDT

Grammarly grammarly

So I was just recently joined the Grammarly premium, and I was expecting to be charged 11, 66 each month, and you guys charged 139, 95 just one time, and I would like to cancel it and get my money back, please get back to me as soon as possible, I want my 139, 95 back because I thought you guys would charge me 11.66 each month. Its just really shame that what you guys do, I am just a full time student and you guys charged that much in one time? that is insanee, please refund my money back and I have already canceled my plan

Read full review of Grammarly
Hide full review
ComplaintsBoard
J
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly annual

The date of the incident was September 30, 2019, my number is [protected]
The incident was that I was trying to do monthly but it did the whole year I would really like a refund please I have tried to contact the support center but they have not replied, I did many complains but it said it was solved but in the text it says "This request was closed and merged into request #1888713 "I'd like to cancel my subscription"
I would want a refund!

Read full review of Grammarly
Update by Jxckie_b0926
Sep 30, 2019 1:32 pm EDT

September 30, 2019, my number is [protected]
the incident was that I thought i was gonna be charge 11.99 a month and I was charged $139.95, I been trying to contact yall I did the support center and I did like 3 of them but 2 of them merged to the first one I did saying it was solved. I would want a refund.

Update by Jxckie_b0926
Sep 30, 2019 3:15 pm EDT

they havent still reach me :(

Hide full review
ComplaintsBoard
U
5:24 am EDT

Grammarly annual premium subscription and fraudulent customer service.

I had accidently purchased an premium subscription thinking it was for 11$/month and ended up paying 139$. I tried getting in touch with grammarly support the next day and explaining to them that I would not require a yearly subscription. I requested for a refund of the unused amount however have not received a response from them.

Every follow-up ticket logged with support is marked as solved.

Read full review of Grammarly
Hide full review
ComplaintsBoard
N
5:06 pm EDT

Grammarly grammarly

Dear receiver,
I have been charged AUD 206 from my kids dad account. I don't have access to any grammar my account and I have never received a reminder. I'm also away that you have a promotion these days. I'm wondering how this has happened. Please take action to refund the AUD 206/- back to his account. I don't have any contacts and if I was aware about this I could have informed not to charge on to his account. Despite they have a promotion of offering g 50%.

Read full review of Grammarly
Hide full review
ComplaintsBoard
A
1:14 pm EDT

Grammarly cancellation and refund

I have already tried to talk to a representative on Grammarly but no one have gotten back to me yet. I was charged $139 and I demand a refund. It has been 19 hours since I have submitted my complaint. I would really like to get in contact with a representative of Grammarly so I could resolve this issue. I did not use any of the premium features as soon as I found out they had taken that amount from me I unsubscribed immediately. Grammarly claims to have a 24 hour live online system but there has been no one who contacted me. I've also emailed their support line but still yet no one has contacted me, I'm extremely upset. If anyone from Grammarly get this complaint please email me at [protected]@gmail.com. Thank you and I hope to hear from someone as soon as possible.

Read full review of Grammarly
View 0 more photos
Hide full review
ComplaintsBoard
G
6:11 am EDT

Grammarly grammarly premium

Signed up for Grammarly yesterday thinking that is was for $11.99 monthly charges, but I was charged $127.90! It said that it would be billed monthly, not annually. I want a refund. I feel I was misled and after immediately trying to cancel the premium subscription. You have also made it hard to contact customer support with your contacts hidden. I hope this will get resolved fast!

Read full review of Grammarly
Hide full review
ComplaintsBoard
R
10:53 am EDT

Grammarly subscription

I thought I had signed up for the premium trial and would get charged each month after that. However, I was just hit with a whopping $540 charge to my debit card. I can absolutely not afford this and am trying to get a refund. I have cancelled my subscription and sent in a request but no answer yet. It is still saying I have premium until 9/11/2020.
To make matters worse is they never sent an email warning about the trial ending or even a receipt for the $540 charge! Luckily, I caught it right away because I have a text messages service for my card that alerts me to any uses.

Read full review of Grammarly
Hide full review
ComplaintsBoard
S
8:37 pm EDT

Grammarly annual subscription refund/overcharged

I signed up for Grammarly thinking that it was for $11.66 monthly charges, but I was charged $139.95.
I feel deceived and violated by Grammarly because it was advertised that there would be monthly charges, not the whole year in advance. I was not even notified about the confirmation of the payment when I made the purchase. After a few hours had passed I looked at my account and saw that $139.95 was subtracted from
my account and I immediately notified the company about my authorization for $11.99 monthly charge, and NOT the $139.95.

Read full review of Grammarly and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rhiannon Manning
, US
May 18, 2021 10:40 pm EDT

This also happened to me. Hope to get a refund.

ComplaintsBoard
L
5:03 pm EDT

Grammarly poor service

Dear sir or madam,

I am writing concerning the poor service I received when I used Grammarly for plagiarism checker.

Yesterday I enrolled to Grammarly website to check my essay's plagiarism. The website showed that only 9% of the essay was plagiarized which then assured me that I can send it to my tutor. I was shocked to find that it my tutor send it back to me with 49% plagiarism.
The plagiarized lines Grammarly gave me were different to those that the tutor gave me.
Moreover, Grammarly have failed to highlight the plagiarisms in common websites.

I've attached two screenshot images to show you an example how different the plagiarism detected by Gammarly and my tutor feedback were. The images also show that for the same paragraph the highlighted plagiarized by my tutor feedback differ from Grammarly. Please tell me if you need further details.

I ask you to give me a full refund of the subscription money I paid and end my subscription ASAP.

Looking forward to hearing from you
regards
Lilas Alabdah

Read full review of Grammarly
View 0 more photos
Hide full review
ComplaintsBoard
T
6:01 am EDT

Grammarly advertising bordering on harassment!

Every single day without fail I get the same advert coming through! every ad is the bloody same, grammerly is harrassing me. 3-4 times in a 15min vid is excessive not to mention the amount of time that i spend on youtube and have to endure this crap!, I have adjusted my ad personalisation but to no avail! i have no interest in it please stop showing it!

Much disgruntled!

Read full review of Grammarly
Hide full review
ComplaintsBoard
P
3:31 pm EDT

Grammarly grammarly premium

I was convinced to start a Grammarly premium account for an advertised price of 55% off the regular price from an email for my current free subscription. However, Grammarly did not disclose in the email that the price goes up to the regular price in the next billing period. I cancelled it just minutes afterwards. The subscription in question was a quarterly subscription.

Read full review of Grammarly
Hide full review
ComplaintsBoard
T
9:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly overcharging

Hi, this is a serious case. I thought it's just going to be $11.66 but then they charge me for $191. Why don't you just state the price that you want and also, I need that money back to pay my school. Grammarly is so helpful but if you're going to continue this, you will just going to trigger everyone to write a complain about you.

Hope you will refund my money.

Read full review of Grammarly
Hide full review
ComplaintsBoard
J
9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly annual subscription refund

I, along with many others apparently, had just recently bought the annual subscription thinking it would be only $11.60 a month but I was charged 139.95 for the entire year. I canceled the subscription almost 2 hours after I discovered the charge. I was really looking forward to using this application too. May I have please have a refund? It would make me feel alot better about the situation.

Read full review of Grammarly
Hide full review
ComplaintsBoard
J
3:46 am EDT

Grammarly grammarly / I want a refund

So I was under the impression that I will be paying $11.66 a month for the annual subscription, not $139.95 all at once. I am wanting to cancel this subscription and get a full refund. The subscriptions are very misleading and grammarly needs to emphasise it more. Many people are having the exact same issue therefore it shows that this is a big problem.

Read full review of Grammarly
Hide full review
ComplaintsBoard
B
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly grammarly is a scam.

I thought I was spending 11 dollars on grammarly but it billed with 134 dollars . I want a refund but the customer service is impossible. They are not responding to my messages. They have an answering machine but no real people to talk to.I would never recommend this app to anyone. I'm a broke college kid and grammarly literally robbed me of all my money I can't even afford a meal. I have seen so many complaints about this company, they steal money from people. Don't download this app it will take all your bank account's money . Grammarly is a fraud.

Read full review of Grammarly
Hide full review
ComplaintsBoard
K
7:30 am EDT

Grammarly I need my money back

When I was updating to premium subscription I wasn't expecting that you will charge me for the whole amount as one payment. Because of this, I have lost all of my money for living. I want to resign from subscription and I cancelled my premium only a few hours after I realized what happened. I was misled becaused your service is providing false advertising - you claim that I can cancel my subscription during the trial period. I have also contacted my bank which is going to file complaints as well. I would like also to end my subscription immediately and receive a full refund of the money that you took from me. I feel personally tricked and used and, if necessary, I will contact my lawyer. I hope to receive an answer soon. Also, I do not consider transaction to be made because I did not receive any bill or receipt from you! I demand my money to be return immediately you violated me and I am not going to leave it like this. I hope you will return my money. I really want to be able to have something in my fridge...

Read full review of Grammarly
Hide full review
ComplaintsBoard
I
6:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly I want a refund please.

So I was looking at the subscriptions for Grammarly then I stumbled across the 'Annual' subscription. It said it was going to be for $11.66/month but right after I paid for it, apparently it paid the full payment. I didn't know it would pay for the full payment. I paid for it today (03/06/2019)

Please refund my money back. I'm currently stressing out about this and I can't stop stressing about it. Please I beg you guys to refund the money back. I'm also seeing people saying that they are getting over-billed after their accounts have been deleted and this is making me really nervous. I just want my money back please.

Thank you.

Read full review of Grammarly
Update by itskvnlol
Jun 04, 2019 7:45 am EDT

I have been refunded. Thanks Grammarly!

Hide full review
ComplaintsBoard
V
8:19 pm EDT

Grammarly grammarly

Grammarly is a fruadulent service. I am very disappointed. I am a teacher and I am going to make sure everyone knows the true in my county and Facebook. They do not disclose price increases to customers and attempt to sign you up on an auto remewal hoping that the customer will not notice the increase in time for renewal. When I signed up for the service it was $83.97. They increased there rate to $139.95... I want my money back and cancelled account.

Read full review of Grammarly
Hide full review

Grammarly Customer Reviews Overview

Grammarly is a popular online grammar checker that has received a lot of positive reviews from users. It is a tool that helps writers to improve their writing skills by identifying and correcting grammatical errors, spelling mistakes, and punctuation errors. The following are some of the positive points that users have highlighted in their reviews:

1. Accuracy: Grammarly is known for its accuracy in identifying and correcting errors. Users have reported that the tool is very effective in catching even the smallest mistakes.

2. Ease of use: The tool is very easy to use and can be integrated with various writing platforms such as Microsoft Word, Google Docs, and others. Users have reported that the interface is user-friendly and intuitive.

3. Customization: Grammarly allows users to customize their settings based on their writing style and preferences. Users can choose the type of writing they are doing, such as academic, business, or creative writing, and the tool will adjust its suggestions accordingly.

4. Plagiarism checker: Grammarly also has a built-in plagiarism checker that can help users to avoid unintentional plagiarism. Users have reported that this feature is very helpful, especially for students and academics.

5. Customer support: Grammarly has a responsive customer support team that is available 24/7 to assist users with any issues they may encounter.

Overall, Grammarly has received overwhelmingly positive reviews from users who have found the tool to be very helpful in improving their writing skills. Its accuracy, ease of use, customization options, plagiarism checker, and customer support are some of the key factors that have contributed to its popularity.

Grammarly In-depth Review

Overview:

Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.

Features and Functionality:

Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.

User Interface and Experience:

Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.

Accuracy and Effectiveness:

Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.

Compatibility and Integration:

Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.

Pricing and Plans:

Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.

Customer Support:

Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.

Privacy and Security:

Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.

User Reviews and Feedback:

Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.

Conclusion:

Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Grammarly customer service

Website

www.grammarly.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Grammarly?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Grammarly Customer Service. Initial Grammarly complaints should be directed to their team directly. You can find contact details for Grammarly above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Grammarly. Discuss the issues you have had with Grammarly and work with their customer service team to find a resolution.