SUBMIT A COMPLAINT

Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
Plus

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / drop at the undesignated location

Ah
Oct 24, 2017

I want to complaint this driver with vehicle plate no. BLW 1626 (Tee Siong Beng) who dropped me at the undesignated location. My destination I have input is KTM Seri Setia but he dropped me at KTM Setia Jaya. Furthermore, he doesnt dropped me at the door step as well & I need to walk some...

GrabCar / GrabTaxi / my email add has been used by an unknown person

Sp
Oct 15, 2017

I want to report a fraud. I have never registered for grab car in malaysia but received a confirmation email yesterday 15/10/2017. I have been in Australia since July this year. I also received an email yesterday that someone took a ride in Johor, malaysia at about 2300 using my email add...

GrabCar / GrabTaxi / pambabastos ng driver sakin

Re
Oct 14, 2017

Grab company, Ako po si Regine Saludes Bontog na Sumakay ng Grab dito sa Camachilles mabalacat pampanga To Dau bus terminal Nakikisuyo po ako sa Grab driver na Magdrive true kasi Nagugutom po ako mag add nalang kami ng bayad Ang sabi nya po hinde pwde! Nag ask ako Bakita hinde pwede kasi...

GrabCar / GrabTaxi / car service

Dy
Oct 10, 2017

The grab driver keeps on ranting that fare should be 300 because of traffic and he also staring badly to my niece. Driver's name is ariel clacio jimenez. Considering that he accepted the booking, why would he complain. My niece is just a student. The actual fare is just 120, and he...

GrabCar / GrabTaxi / grab hitch

An
Oct 10, 2017

I booked a grab hitch about and hour early. The grab driver accepted and called me telling me there is other passengers also going around the same area. But the driver call me 3 minutes before the ride when I was already waiting telling me other passenger going to be late for work and...

GrabCar / GrabTaxi / driver turn down booking after accepting

Ko
Oct 06, 2017

Me and my daughter used Grab very often to and from home to office with a small dog. We have a very unpleasant experience this morning with Grab taxi driver (Poh Chee Keong / Car plate SLC1835T). He confirmed our booking and later SMS us that he cannot accept dog without cage. We replied him...

GrabCar / GrabTaxi / grabcar driver

Ir
Oct 06, 2017

Hi there, I am messaging you regarding my experience that I had with GrabCar few days ago. This person was incredibly rude in the way he was speaking to me and my boyfriend. It's all started with him talking about his ex girlfriend and his girlfriend, followed by an information about the...

GrabCar / GrabTaxi / arrival timing

Iz
Oct 06, 2017

I booked grab because of heavy rain & I don't want to be late for work even though the fare is double than usual. Grab map states 3-4 minutes but the driver more than 10 minutes to arrive. If I know that the driver will take that long, I would have cancel my booking. Due to that I ended up...

GrabCar / GrabTaxi / very disrespectful grab driver

Ge
Oct 04, 2017

Celphone Number 0917-746-0531 Black Mirage.. The worst driver I have ever had😭 He accepted my booking despite napakalayo nya, then he texted me na magpapa-gas pa, despite hectic sched I agreed no choice but to wait for him, he came really late, ive texted him prior not to enter on that...

GrabCar / GrabTaxi / driver is impolite and disrespectful

Al
Oct 04, 2017

I booked a grabcar for my friend using grabpay with a P50off. I gave him a 5-star rating thinking that the trip went well But when I talked to my friend after, he said that the driver was complaining the whole time about how far the place is and was asking for cash instead. He also didnt...

GrabCar / GrabTaxi / driver and services provided by the customer service

Ah
Oct 03, 2017

The moment I notice I left my item in the grabcar didnt even took a minutes to loose I email but no respond hence I make a call to the customer service.. It takes total of 3 call respectively, when the item is already found and its in the driver hand, the driver told me in rude manner...

GrabCar / GrabTaxi / sanitation

Ve
Oct 03, 2017

Hi, I booked a grab taxi last night 10/2/2017 from work to home. I do not have issues about the service except the cab and the driver's sanitation. When I opened the taxi door to get in, I noticed almost instantly the unpleasant smell of the taxi and the driver. Sweaty smell. A passenger...

GrabCar / GrabTaxi / the driver attitude

Co
Oct 01, 2017

Called for grab for husband. Location of address is just a minute across White'sand . So for easier pick up, usually key in White'sand taxi stand. A Mr robin wee accepted request and it stated four min away. I informed hubby to come down as the booking is confirmed . But driver arrived...

Grab Car / I am complaining that the grab driver charged me $3 more

Me
Sep 30, 2017

I book a grab car and got discount so I do not need to pay. I told him that I was coming down and I waited him at the pick up point. When I reach there, he wasn’t there so I continue texting him say is at pick up point . When I board his car he didn’t mention about adding $3 but when I end my...

GrabCar / GrabTaxi / service

Aa
Sep 29, 2017

A driver have been accepted me, and he keep driving far away from me, I have been waiting for him for a long time. beside that, I also call the driver. The phone number of the driver is 013-3002828. at the end, he cancel me for no reason. This trip cost my friend and I about 30minit, and...

GrabCar / GrabTaxi / rude driver jesus sababan ramos

Ed
Sep 29, 2017

Driver dictates the location where passenger should go instead of the other way around. Driver complaints of traffic despite of just making a right turn to reach the passengers requested location. When passenger cancelled the booking sent this text messaging threatening the passenger that...

GrabCar / GrabTaxi / grabcar

Sep 21, 2017

My friend booked a GrabCar at about 7pm from West Gala to Don Bosco Village. As she rode with the Grab driver, he started talking to her about boys and cheating, but immediately turned into a very sexual and uncomfortable conversation in my friend's perspective. She tried to end...

Grab Car / grabcar/driver and support

Az
Sep 20, 2017

I booked a grab car tonight from Neptune Street Mapayapa Village Las Pinas going to Batute Street Makati City. Driver is Gabriel Barcelon Posada II YU 3450 Toyota Avanza Gold. I told the driver the road where I normally pass every night since there is no traffic. Your driver insisted...

GrabCar / GrabTaxi / grabshare with opposite directions

Ma
Sep 19, 2017

I am frequent user of GRAB in coming to office for convenience and avoid traffic in high traffic areas since Grab uses waze to find fastest way to wherever you go unfortunately I have been shared with an opposite directions, My office is in Makati and very often to be shared with someone...

GrabCar / GrabTaxi / aroganteng grab driver

Da
Sep 17, 2017

Galing kami sa holiday inn manila galleria going to ortigas ext pasig city. Hindi namin alam na may attitude pala yung driver bukod sa pag sabat sabat nya sa usapan namin, pinag mamayabang nya pa na may LTFRB case na daw sya. So nagpipigil na kami ng kasamahan ko sa pagsasabat sabat nya at...

GrabCar / GrabTaxi / change wasn't right

Me
Sep 14, 2017

I'm a consistent grab user especially going to school. I did book just this morning September 14, 2017 around 9:30 in the morning. I used the promo code CEB400 so expected to have less 20Php. Everything was going fine except when I handed over my payment and he said he doesn't have any...

GrabCar / GrabTaxi / the support and the grab service itself

Xy
Sep 14, 2017

Grab sent multiple promo code that never worked. According to the promo I'll be getting a discount but the driver will asked you to pay the full amount (it happened several times. I already sent a feedback/complaint to their support but a guy named Lawrence told me that there was no code...

GrabCar / GrabTaxi / I was charged more than I was supposed to and they refused to refund me

Jo
Sep 12, 2017

I was charged incorrectly using my debit card (atm card) with my rides using your app. 1. I booked aug 12, 2017 (adr-2044793-2-013) the total fare is p100 minus my p50 promo – I should only be charged for p50 but I was charged p100 in my debit card. 2. I booked aug 19, 2017...

GrabCar / GrabTaxi / grabpay

Ch
Sep 09, 2017

Hi Ms/Mrs, I have been use grabpay for few times but last few days grabpay not even work and I don't know why. I thought it just need to register one time? everytime I use I have to register and I already register 4 times in same card and each register fee cost RM1.00. and when I using...

GrabCar / GrabTaxi / driver being unprofessional

Ka
Sep 08, 2017

This grab driver looked for me on facebook in attempt to add me as a friend. Also, he tried contacting me through texts multiple times. He once asked if the comb that was in his car was mine. I was pretty sure I didn't leave anything in his car, which resulted me into thinking that he only...

GrabCar / GrabTaxi / rude service by driver

Nu
Sep 07, 2017

Good evening. I have been a regular grab user, but today, 7 September 2017, I would like to share a negative experience I had with a driver by the name of Ng Chai Huat SLL8310Y. I was in a rush so I decided to book a grab from Masjid Ar-Rabitah. Initially the app shows the waiting time of 6...

GrabCar / GrabTaxi / unethical behavior/rude/scary driving

Er
Sep 07, 2017

September 7, 2017, 11:35 AM, Driver Sherwin Gemida Belleza with Plate number ABT 6210, picked up my lady friend from Pasig to Cubao, Quezon City. Grab customer RV Sawali, phone number +639261911722 or (09178118776 updated). Reckless driving, rude reply and rude behavior. Did not dropped...

GrabCar / GrabTaxi / take wrong person

Mu
Sep 04, 2017

hi. WA7038W ami org lain di MRT Bandar Tun Hussein Onn.. dan gunakan akaun saya hantar orang lain.. perjalanan itu telan berakhir selepas beberapa minit tanpa mengambil saya kembali.. Saya terpaksa kehilangan promo code saya.. dan juga system telah menyukarkan saya ambil grab yang lain kerana...

GrabCar / GrabTaxi / grabcar slm3752h kia forte

Sh
Sep 02, 2017

Hi. Good evening. Im sharmini and I have been a regular grab user. Howver today 02 sep 2017 at 7:36pm is writing in a complaint over your driver mr. Png chee wee Bernard. He chose my ride despite the fact I chose 2 location and he selected it. He was still sending off the passenger while...

GrabCar / GrabTaxi / 50php off for 550 points earned

Va
Sep 01, 2017

I have booked a grabshare last Aug 31, 2017.. I purchased the 550 points so I can avail the 50php off.. There was one driver who accepted it.. I waited for a couple lf minutes, suddenly he cancelled it by himself.. I booked again but no one accepted it. so I decided to take other ride... I...

GrabCar / GrabTaxi / the driver gave me $20 change in brunei dollars which I cannot use in singapore. effectively he robbed me of $20.

Ka
Aug 29, 2017

The driver was Partap Singh Patrick in car SHC6468J. This was at 9.00 on the 29th from 20 Havelock village residence to newton circus hawker car park at 200 Clemenceau. The fee was $13.55. I paid with a $50 note. My name is Karin Severin Caneborg. My mobile number is 94293823 and I live at the Village Residence. I would like $20 in Singapore money.

GrabCar / GrabTaxi / driver's attitude

Ai
Aug 26, 2017

Name : ang Khek Beng Licence : SJA2458B book via grab app indicating destination as CCAB Swimming complex. Driver asked and we mentioned Bukit Timah Stadium. Driver turned off GPS and took AYE. Realised driver is going towards City and asked if he is going to Bukit Timah. He raised his voice...

GrabCar / GrabTaxi / ride grabshare

Mi
Aug 23, 2017

I want to complaint about Grabshare.. on 24 august about 9am, I take Grabshare from Sturdee road to Bukit panjang. But there is another passager sharing with me. The problem is the passager is going to Ang Mo Kio and im going to Bukit Panjang and we from Strudee road. Its very far away...

GrabCar / GrabTaxi / charged with a php51.00 fee without riding a grab

Da
Aug 22, 2017

My complaint is regarding a charge to my Citi-Visa account for Php51.00 and the date is Aug 19, 2017. On this day I was trying to book a Grab but to no avail and now I am surprised when my bill with Citi Visa arrived only to find out of a charge for Php51.00. This is a small amount but I...

GrabCar / GrabTaxi / poor service and lack of professionalism

Ko
Aug 17, 2017

I have booked a grab transcab Renault taxi today from Holiday inn atrium to Teban gardens at 1:52am this morning. Driver Tan Guan Wah (SHC5526G) came to pick me up. As I was feeling very cold at that time, I requested Mr Tan to turn down the air con but was ignored by him. I proceeded to...

GrabCar / GrabTaxi / unethical behavior of grabcar driver

Ke
Aug 17, 2017

I am complaining for the behavior of a grab car driver named Manuel Luis Umerez Madi, jr with plate# MT0459 and cellphone number 09561957516. My son's friend booked a ride from this person last August 17, 2017 at 12:42am for his ride home coming from El Pueblo Condominium to Mayor Ignacio...

GrabCar / GrabTaxi / picky grabcar drivers

Eu
Aug 17, 2017

Since Uber is under suspension, Grabcar should have used the opportunity to secure the market share of riders. Instead your drivers have given a bad impression to the riding public. They are picky just like the taxi drivers. They should understand that the reason why riders such as myself...

Grab Car / complaint about bad driver

Ti
Aug 16, 2017

I've just book a grab car. I selected a point on your map: - pick up point: golden palm Le Van Luong, Ha Noi - drop point: Thang Long No.1, Ha Noi Your driver called and said that I need to tell him the number of that building. I told him here is a building, it is nearby Star city...

GrabCar / GrabTaxi / manners

Ar
Aug 16, 2017

Hi it would be great if grab could advise it's drivers to use proper language to its rider. Earlier today I booked a ride and the driver called me. Cause I was busy was sth was not able to pick up. I know that is my fault, but I don't think its appropriate for the driver to message me so...

GrabCar / GrabTaxi / a ride

Aug 14, 2017

I definitely, will never recomend to use Grab. Ok could've been problems with crazy drivers, or driver never shown and take your money (using credit card) or the app has address mistakes when getting the location, any issues could been happened, but what is unforgivable, is when you report...