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Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
Plus

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / irresponsible driver

Me
Jan 31, 2018

This is to bring to your notice that my car has been damaged by a grab driver Ans Clarth Rago/Plate # ABS 9689, we had an accident last Jan. 11, 2018, he bump my right rear bumper. The incident happened in Makati. I tried to contact him to follow on the repair however, he keeps giving me...

GrabCar / GrabTaxi / driver's behavior

Ha
Jan 14, 2018

I need to file a serious complaint against this driver. You have no idea how much damages he caused by his actions. I need to be compensated with the several calls I did to get in touch with him but he just dropped them. I also waited for almost an hour but he did not show up and cancelled...

GrabCar / GrabTaxi / booked ride but no driver arrived

An
Jan 14, 2018

I'am at the NAIA Terminal 3 Departure Area, Entrance 4, January 14, 2018, 8:45 pm, I asked a friend to book me a ride going back home because I have no internet connection on mobile. The ride was booked and my friend told me to send the driver a message which I do so but the driver did not...

GrabCar / GrabTaxi / grab driver - rude

Ad
Jan 13, 2018

I'd like to file complaint to this driver who is rude. He was very upset that we booked grab from naia terminal 3 to olivarez biñan laguna. He keeps on telling us that why grab only charge us with 427 pesos were in the place is very far. He even went on and took the skyway route without asking...

GrabCar / GrabTaxi / driver took the wrong route, being rude and no concern for my time

Us
Jan 11, 2018

I had a very bad experience with this driver. I booked a Grabcar from Subang to USJ19, to Terminal Bas Perkeliling. Waze show an estimated route of 50 minutes, however the driver was not paying attention to the route and at one point he was looking at his text messages. The route wa...

GrabCar / GrabTaxi / grab driver asking for ×2 fare.

Sh
Jan 10, 2018

GRAB Driver: Arvin De Guzman of Toyota Vios ABR 3043 accepted my booking for a friend From Manila To Southwoods. He then sent a text asking for us to pay x2 of the original fare because accdg. to him he will have a hard time finding passengers in Southwoods. So, we declined his proposition...

GrabCar / GrabTaxi / grab driver car plate sgw412r

Fi
Jan 10, 2018

I want to file a complain on this driver on 10 january 2018 evening time. Firstly he pick up at the wrong location as I have stated clearly on the location of pick up point. 2nd I can arrive from bishan to amk within 20 mins, he should make a u turn from bishan junction 8 to amk ave 10 but...

GrabCar / GrabTaxi / rude driver

Fr
Jan 05, 2018

Date: 5th Jan 2018, time: 2.53pm, SLH4255X, Toyota Prius. I filed in this complain on behalf of my GF, she waited 10 minutes for the driver, she called the driver telling him about where she is when he arrived. The driver talked loudly & sounded very rude. The lady is just calling him to...

GrabCar / GrabTaxi / nk0512 rude grab driver

Ny
Jan 02, 2018

This is the rudest driver I've ever met. The main thing was that he's not contented with the amount of fare given to him. He uttered vulgar words via SMS. It sounded scary to encounter this kind of driver. LTFRB should be stricter in giving driver's license and franchise. GRAB seems to be...

Grab Car / attitude of driver

Je
Dec 31, 2017

Booking ID: ADR-7693237-3-614 I'd like to make a formal complaint about the above subject. At the onset, your grab driver was conversing with someone over the phone when I got in. Although it was on loud speaker, his right hand is still busy holding his handyphone. While driving, he...

GrabCar / GrabTaxi / rude and sarcastic grab driver - ernald layug mendoza (nm8967)

Fe
Dec 26, 2017

To Whom It May Concern; Hi Good day! I would like to report and ask assistance regarding our experience with one of your driver earlier. My husband booked a 6 seater car using your Grab application and this Mr. Ernand Layug Mendoza with plate number: NM8967 accepted our booking. To tell you...

GrabCar / GrabTaxi / super rude driver

Yv
Dec 22, 2017

I would like to complaint for this Super rude driver. This driver confirm my booking on 22/12/2017 night time. He drive pass me with very fast speed. When I saw him passed in front of me I have quickly give him a call to inform him he have passed by. Yet, he is shouting on me and hang on...

GrabCar / GrabTaxi / grab charging cancellation fee when driver is on the way to drop off another passenger

Mz
Dec 19, 2017

I book grab every single morning to work. One day when a grab driver accepted my booking during morning rush hours, waiting time more than 10 min because driver has to drop off another passenger. I was in a rush to work and when a green cab drove past I flagged a cab and cancelled the grab...

GrabCar / GrabTaxi / grabtaxi/driver

Ja
Dec 11, 2017

I wasn't able to get the name of the drive but I know his face and his mobile number. We booked a Grab from MOA to Megamall because we thought MOA does not have a rink anymore. The driver came but my friend discovered that there is a rink inside MOA, so we cancelled. He gave us this bad...

GrabCar / GrabTaxi / complaint on blc5434

Ri
Dec 10, 2017

I'm a frequent user in Grab, and this is the first time I encouter this and I really cannot accept and tolerate on his manners. on 10 Dec, I was at My town shopping mall and I booked a grab back home about 9pm. I came to this driver who confirm my pick up, (See attached photo) and click at...

GrabCar / GrabTaxi / I am complaining about grab driver, ryan cruz of the philippines who confirmed through grab application on 12/9/2017, to pick up me and my husband.

Cr
Dec 09, 2017

Ryan Cruz was informed thru Grab application by, me and my husband ti pick us up from SM Supermarket in Dasmarinas, Cavite, Philippines. Upon accepting the service, Ryan proceeded to cancel our confirmed reservation. This was very unprofessional of Ryan Cruz and we hope that Grab would...

GrabCar / GrabTaxi / grabcar driver was very very impolite

Sm
Dec 05, 2017

I would like to complain about a driver named Paul Nino Catoto Vizcarra who was very impolite during a trip. He missed a u-turn, which made us take a long and traffic detour. I told him that he was wrong but he insisted that it's where I pinned. I use that destination everyday but ALL of...

GrabCar / GrabTaxi / grab car was 15-20 minutes to pick-up and I missed my flight

Me
Dec 02, 2017

I booked the grab around 12:35 PM yesterday (2 Dec). When I booked, it showed that arriving time was 2 minutes. I was in hurry and that's why I booked grab. After waiting for 5 minutes, arriving time is changed to 6 mins but still no show after that. Arriving time was changing 5 to 2 min...

GrabCar / GrabTaxi / the driver didn’t cancel the booking by himself and he let me wait 15 mins and he cancelled by himself.

Mi
Dec 01, 2017

The driver is very impolite. He let me wait him for 15-20 mins and he cancelled. At first I wanted him to cancel by himself bez it was his problem why he accepted the booking when he knew his own situation. And I said I would wait and he cancelled after 15mins. And also he was too proud of...

GrabCar / GrabTaxi / the driver behaviour

Da
Nov 27, 2017

Hello good afternoon grab services, Yesterday around 4 pm something I have been booked a grab car through the application, unfortunately the driver not arrive on the time whereas I call the driver once I saw the status arrived but then the driver keep on drag me over here there and make me...

GrabCar / GrabTaxi / grabcar (w/ #np 3799), driver's name is mr. justin capacia cruz

Ma
Nov 27, 2017

Nov 28, 2017, between 7:30am and 8:15am When I booked the grabcar I called the driver at once to know his exact location, but he only answered "nasa Ortigas po". Note that the pick-up location is in Ortigas. After 20 mins of waiting, I called him again and asked for his exact location by...

GrabCar / GrabTaxi / I am complaining about a grab driver whose name is ricardo gullem pacinio with plate number ni 1042

Ch
Nov 27, 2017

At around 7:15am I booked a 6seater grab car and the apps find me a driver, but no details indicated, no plate and driver's name either.. I am going to cancel the booking kasi I dont know any details of the car, but failed or system error to do so, dahilan kaya nagcommute na lang ako kasi...

GrabCar / GrabTaxi / could not call any grabcar

Cr
Nov 26, 2017

It is already two week that I could not call any grab car, is is shown that there are grab cars in my area but no one is accepting my call. I'm frustrated with this situation and hope that grab car company could fix this issue. I also found that Grab car service is getting worst, I could...

GrabCar / GrabTaxi / grab hitch driver - joe ng

Se
Nov 22, 2017

I had a hitch ride booking with this rude driver which dont know what he was doing. I understand that hitch driver is just a "tongpang" service, I didnt expect much. I book at 10.20am but till 10.27am he didnt turn up. I called and asked how long will he be reaching, he answered me back "I...

GrabCar / GrabTaxi / unethical behaviour

Ve
Nov 21, 2017

I booked a car this morning the car plate number is ve1699, driver name is arjay pozon bautista, he recived the request but didnt come to pick me up, went to another direction instead, and my payment method is debit card, its already charged me but I did not even get in the car!!! this i...

GrabCar / GrabTaxi / grab service

Ja
Nov 21, 2017

I am utterly disappointed with Grab's service level recently. I have previously made 2 feedbacks, 1 driver for dangerous driving whereby I have nearly gotten into an accident with another car. The other for taking much longer time then it is stated to get to my location. Grab says that...

GrabCar / GrabTaxi / grabcar

Sa
Nov 20, 2017

I had called in for a refund of the $5 that they charged me for cancellation. I requested to talk to a higher authority for the waiver, and I have this extremely rude lady interogating me like a criminal and talking to me like I owe her money. She was so annoying and rude that I had to cut...

GrabCar / GrabTaxi / about an impolite driver from grab philippines

Mi
Nov 19, 2017

Booking ID: ADR-32439966-3-155 Mr. Billy Jet Dolorical Camposano Plate # BOF 766 Mitsubishi Mirage G4 A cancelled trip from Cash and Carry Mall, Makati to Renz Building, San Andres to Emilio Aguinaldo College, General Luna. Ermita Manila at around 8:18 pm Good day! I would like to file a...

GrabCar / GrabTaxi / disappointed service

Le
Nov 19, 2017

I have called a grab from Oasis Suite KL to TBS to take bus to Singapore, I made the grab booking at 1945hrs on 19 Nov 2017, I have message him but he didn't reply. I try to contacted him by phone, he told me on the way, at that point of time was 2000hrs. From the grab location, can see he...

GrabCar / GrabTaxi / unethical behaviour

Ih
Nov 18, 2017

Hi, I booked a grab car for my guest at the hotel, I couldn't pickup the call from the driver as I was occupied with my job, as the driver called me the second time, he immediately shout at me, like what in the world would you shout at me for? I am very displeased of the service he give. I...

GrabCar / GrabTaxi / grab taxi to nip airport

Ki
Nov 18, 2017

We were picked up at about 5pm by the taxi driver and was told the travel would be 56 mins. 50 mins later we're in the other direction getting petrol and probably going to miss our flight as the journey still says 50 mins to get there so this has been the worst journey still in the cab now...

GrabCar / GrabTaxi / fare change was not given

Ce
Nov 17, 2017

Date of Incident: 15 November 2017 Client number: 0999 502 6726 Full Incident Description: We contacted and booked a Grab on 15 November 2017, at 11:19PM from Botolan, Sta. Mesa going to San Joaquin, Pasig City. We were all so tired that night, for we just came from my uncle's wake in San...

GrabCar / GrabTaxi / rude & unethical grab premium driver

Ru
Nov 13, 2017

On Sunday 12 Nov 2017, a grab premium driver answered my call for a SGD 8 ride (short distance). Upon arrival, the driver expressed his reluctance to carry me, my wife and three young children of 4, 8 and 11. He claimed that a fare adjustment is allowed through GRAB operator and refused...

GrabCar / GrabTaxi / request for extra charges

An
Nov 12, 2017

Grabcar is supposed to be cheaper than registered taxi that is what made Grabcar special and the fare is calcated based on the distance calculated by d app. Upon entering the car, he requested for extra instead of following the calculated fare. So what difference does it differ compared to...

GrabCar / GrabTaxi / akj 1559- driver so rude!!!

Ra
Nov 11, 2017

11/11/2017- Driver Was So RUDE!! -Ordered the grab car from Cosmo Hotel Kuala Lumpur for my guest to Bukit Tinggi at approximately @ 1604hrs. -Driver called and said our area traffic congested and he waited so long in jam and his start raise his voice. -Arrived to pick up point Cosmo...

GrabCar / GrabTaxi / payment method

Je
Nov 10, 2017

I paid my travel fees as cash. Even though I have applied my payment method is debit card. The grabcar driver phones showing was cash it was not shown my credit/debit card payment method. What is wrong with your apps system this days? I ended up paid RM 33 by bank transfer to her bank...

GrabCar / GrabTaxi / promo code

Na
Nov 06, 2017

My name is jannah.. I would like to enquirers regarding the promo code.. Every time I get the promo code I can't use it as it stated that fully use.. As u giys can check that I mostly everyday mon to fri book a grab.. From my work place to my kids school.. And from their school to my...

GrabCar / GrabTaxi / driver service

Re
Nov 05, 2017

Booked grabshare at 6.30am for PHP437, I used by reward points and get 50 off. drop off of 1st passenger is uptown bgc. asked the driver to use expressway to avoid further delay but he insisted on taking service as he has already taken the route to servixe road. didnt bother asking me in...

GrabCar / GrabTaxi / rude and unethical behavior of the driver

Di
Nov 05, 2017

On November 5, 2017 at 7:41pm we were in the area of SM megamall at the booking station of Grab service, I was using the app for the first time in that area and I am not really familiar with the street names. So we ask from the nearby people from the grab station booth to give us the name...

GrabCar / GrabTaxi / unethical behaviour

Al
Oct 26, 2017

Around 6:30 am this 10/26/2017 I book a grab from ortigas to picadilly in BGC. As I arrived to my drop off location I gave him my 500 pesos. I cant believe na meron palang ganung driver. Pinalo nya yung manubela at nagdabog kasi wala daw akong barya. Take note (Nagvavape si manong habang...