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Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
Plus

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / very rude driver

Ri
Mar 21, 2017

I took a grab car today on about 8:56am, car no SGZ2587R, Driver Mr Quek Swee Chiew. I am a "PREGNANT" lady who almost everyday goes to work around this hour by grab. Every time the drivers would go by the route i requested but this driver today, insisted on looking at his GPS instead of...

GrabCar / GrabTaxi / taxi service

Vf
Mar 19, 2017

Tried to use the app multiple times in Bangkok last month. It never worked, I could never actually get a taxi to actually show up, even though multiple taxis were shown in my area each time I tried to use Grab Taxi. Totally useless and a waste of time. Uber is a much better choice. What...

GrabCar / GrabTaxi / allegedly not available change for 500

Cl
Mar 18, 2017

On 3 March 2017 at about 7:00 AM, I booked a ride on Grab, the driver is Edward Cruz De Guzman, the booking code is IOS-11727320-2-027. My destination is at NAIA terminal 3, my booking fare is Php 414, as I arrived at NAIA, I handed Mr. De Guzman Php 500.00, he told me that he has no...

GrabCar / GrabTaxi / an a* of a grab driver

H8
Mar 18, 2017

Arnold Valmadrid Toyota Vios plate # YR 5705 took my booking and had me waiting on our pick up place for almost an hour, calling him no answer and after how many calls finally decided to answer and told me he was already home resting his a*s!! booking was @ 11pm something March 18 2017...

GrabCar / GrabTaxi / double payment: driver asked for cash through payment mode specified is visa

Ka
Mar 18, 2017

Booking ID: ADR-18828291-2-023, SGX8309Z driver Mr Ker Giok Chuan asked for cash payment at the end of the journey though the payment mode stated was visa. I booked the grab car for my colleagues and I but there were five of us so I took the next grab car with another colleague who was not...

GrabCar / GrabTaxi / I did not board the grabshare and the driver charged me for the trip

Sh
Mar 17, 2017

I have booked a grabshare on the 17th march at Marina Bay Sands pick up point and i was charged $22.50 even though i did not board the car. The driver was impatient and not willing to find me even though he was close to me. He called me to asked about my location. I was at marina bay sand...

GrabCar / GrabTaxi / the driver didn't follow the route that showed at waze.

Yl
Mar 17, 2017

Hi, i hope that you will see this message carefully or you full passion to see this. Maybe it is just a small matter for you but i care about it. I trust your company so i go anywhere by grab car but the driver didn't follow the way that showed at waze. Can explain for me the reasons?sure...

GrabCar / GrabTaxi / customer service and grab premium

Sh
Mar 17, 2017

Report a problem I had accountedon 6th march 2017. Took a grab premium, used the promo code MARCHVIP. There's a problem regarding the payment. Initially state that I should pay $2 but when I'm already at home receive a notification that i had to pay $6. As my debit card has $3 in it I...

GrabCar / GrabTaxi / driver

Nu
Mar 16, 2017

SJC9105M, Lau Choon Lee terrible driver .. What i know is grabcar driver cannot take in a baby without baby sitter. Me, my mum and my 2 other children, age 6 and 8.. Total 4 of us, cant take a grab???? Ive been taking grab for so long.. And im being rejected.? What kind of driver is this?...

GrabCar / GrabTaxi / service

Lo
Mar 16, 2017

Good afternoon. I am Lois. This afternoon I was going to Mc Donald SS2 from University of Malaya. However, the driver took a longer pathway in which he need to go through toll to reach to our destination. But the fact is that there is a shorter and nearer pathway to go to our destination...

GrabCar / GrabTaxi / account suspension

Ma
Mar 13, 2017

I am complaining abount the suspension of my account at grab app.it wasnt my fault for such canceling of the booked grab...the driver advised me that he cant pick us up in my destination so i need to cancel the booming...while canceling my connect was loss and i can not retrieve it...

GrabCar / GrabTaxi / services of the grabcar driver

Mi
Mar 13, 2017

This is to lodge a formal complaint against one of your Grab Car drivers: • The name of the driver is Rosauro Jusay Sanchez and he is driving a Chevrolet Sonic with plate number ABQ4497. • Please check booking ID no for your details: IOS-2654497-2-025 • I booked the service at 7:37am, today March...

GrabCar / GrabTaxi / driver's coercion, unethical behavior

Co
Mar 12, 2017

Incident date: March 10, 2017 Name of Driver: Ronald dela Paz Sarte Plate: ABG 7985 Hyundai Accent Pick up: Shangrila Plaza Mall Drop Off: Genesis Cubao We were already in transit when I overheard the driver cursing "grab" for allegedly giving him another client to Cubao since he just drop...

GrabCar / GrabTaxi / no pick up from mah beng weng sgz7248l

Da
Mar 12, 2017

Hi, This morning I have book a grab car to airport at 7:50am n Mr mah beng weng. I have send him a message details about my location. And it was showing 5 min to arrive. At 8:00pm, I view where his whereabouts and found he is far from reaching and show show 7 min minutes to arrive.the...

GrabCar / GrabTaxi / driver

Ca
Mar 11, 2017

Booking ID - ADR-7305538-2-296, Driver - Emerito Ragojo Kaibigan, Plate Number - ABQ9854, Toyota Vios Silver. This driver commented about my personal life in an arrogant way without me asking for it. Hweb he got more irritated he increased the speed of his driving. He risked his passenger...

GrabCar / GrabTaxi / faulty grab system

Ph
Mar 10, 2017

On 11Feb at 1.14am, i submitted a grabhitch request however the grab system notified me that there's no grabhitch available and suggested that i booked for a grabcar or grabcab. My grabcab came and picked me up at Dorsett Singapore but subsequently a grabhitch driver (Eric How) suddenly...

GrabCar / GrabTaxi / grabcar driver

Ca
Mar 09, 2017

I would like to report Raymond Lagon Castro, plate no AAM 5526 for making me wait for 30 minutes. I booked at 7:20am and texted me cancel at 7:50am bec he said it was traffic. He should have done it earlier. I was late this morning for my 8:30am work from BGC to makati. As a paying customer...

GrabCar / GrabTaxi / overcharge

El
Mar 06, 2017

Today 06/03/2017, I was travelling from Kim tian road blk 119C to 1Bay front Avenue, Singapore 018971. Since there are promotion by this week for using credit card to pay will reduce $7, I am excited to take Grabshare instead of other transportation because there was stated only to pay...

GrabCar / GrabTaxi / I am complaining about your driver

Ma
Mar 05, 2017

Dear Grab. I opt a passenger of your good taxi service. One moment, this driver named Saturnino Simbajon he is driving me insanely, he has different approach compare to other drivers. The bad thing he did, he inserted that i did not avail your promo which is a clear act of lying. It wa...

GrabCar / GrabTaxi / unauthorized credit card charge

Ka
Mar 01, 2017

March 3 2017 13:37 AM. I booked a grabcar and when i booked it i changed the payment method from credit card to cash so when we arrived at my destination i payed him money but few minutes after i went down the car (white mirage with plate no. AEC 4617) I was notified that my credit card wa...

GrabCar / GrabTaxi / grabcar banned my account for many cancellation.

Go
Mar 01, 2017

grab car banned my account for many cancellation.what kind of company is this?then appeal form is totally useless.call the grab car support said sorry i not the responsible team to banned your account.so she/he cant do anything.all grab car support cant do anything not their job to banned...

GrabCar / GrabTaxi / driver cancelling my ride

Ti
Feb 26, 2017

On 24 feb afternoon abt 3 i was trying to get a ride So at first i booked grabshare and the driver was like 9 min away. I didnt wanted to wait so i cancelled the booking Then came another one which will reach ib like 13 min and was dropping of a rider. well why was he even able to accept...

GrabCar / GrabTaxi / overcharge

Je
Feb 26, 2017

I was travelling from 405 river valley rd to the pacific mansion (24 river valley close) which is only like 3-4 km away, as you can see they're both in the river valley area. The amount stated in the grab application was only S$8 for a 6-seater toyota fortuner. But i just found out that...

GrabCar / GrabTaxi / might be technical problem or unethical behaviour

Vy
Feb 25, 2017

DATE | TIME 2017-02-25 07:33:15 +080 Booking Details Vehicle type: GrabTaxi Issued by driver Rico Benitez Issued to nikki Booking code ADR-8888975-2-312 Pick up location: M. L. Quezon Ave, Cebu City, 6000 Cebu, Philippines Drop off location: Airport-Departure Rd, Lapu-Lapu City, Cebu...

GrabCar / GrabTaxi / slj 5431l bad service

Le
Feb 21, 2017

SLJ5431L I always use Grab as I feeling satisfied with their kind service. But today I just feel disappointed with the driver. Was booking it at blk 62 circuit road, I walk to the outside road to ensure the driver is more easier to spot me. But then I wait about 5 mind, the driver wa...

GrabCar / GrabTaxi / driver

Al
Feb 20, 2017

Hi, I just sat in a car driven by a Grab Car driver, who was driving slightly recklessly and looking at his phone on his car seat while driving. I was really worried we would get into an accident. His name is Zainal Bin Abdullah, and his car number is SGV5297D. Please tell him to put his handphone on the handphone cradle. Sincerely, Alycia Teo

GrabCar / GrabTaxi / driver

Jo
Feb 17, 2017

The grab taxi driver of Toyota Vios AAO 7110 B.E. LA ROSA w/ Grab sticker on his vehicle & wearing a Grab shirt came one morning and parked in front of our business establishment in our open operation hours. Without asking for permission, he freely cleans/dusted his car. Given enough time, he...

GrabCar / GrabTaxi / your software on bookings

Gl
Feb 16, 2017

I always use Grab services, however, everytime I make a booking the address i am typing is not accepted or could not be found. I have to encode the nearest place to where i am. It has been such ever since, until last wednesday, your driver is pissed that i entered the wrong street. Please...

GrabCar / GrabTaxi / disappointed

Mm
Feb 10, 2017

I always use grab taxi or grab car. But some times there are bad drivers and when the app ask me how many stars, if I add 2 or 3 stars, app will ask me the reasons. I always write reasons for their future. Yesterday it was a worst experience I've never had before. One of the street wa...

GrabCar / GrabTaxi / cancellation of my booking without any reason

Bl
Feb 09, 2017

On the 9th of Feb 2017, 1926hrs, with booking id- IOS23930046-2-037, driver from grabber accepted my booking and stated he is reaching at Raffles City Tower ( Near taxi stand ) My apps stated that the he is reaching. But for 7mins I did not see any of car waiting at the taxi stand...

Grab Car / night shift promo

Kr
Feb 05, 2017

I booked a grab car from wacat to san pedro and I put the nightshift promo code. The fare is 571 pesos. So if it is less 50%, it is 258.50 pesos only. The driver insists to pay the full amount of the fare. It also shows in his phone that 571 is the fare without any code. How's this? The...

GrabCar / GrabTaxi / I forgot my phone on his car

Ro
Feb 04, 2017

I booked a grab 6:15 in the evening from Wingstop promenade greenhills to Bagumbayan Quezon City. When we arrived at our destination, I got my 3yr old niece at the back seat and I forgot that I left my phone their. I can't remember his plate # but its a gray toyota vios. When we call my...

GrabCar / GrabTaxi / service of the driver

Ju
Feb 03, 2017

I'm running late for work hence I called for grab taxi to Send me to work, I opt for cash as I have $50 notes where is more than enough for the trip, after driving a while the driver told me he does not have small change with him, hence I offer nets payment instead, but he say I cannot pay...

GrabCar / GrabTaxi / grabcar driver physically assaulted me

Mo
Jan 27, 2017

ON 27th Jan, around 4.49 pm, I booked a grab car economy through the app, from Q sentral, Jalan stesen sentral 2 to Lucky Garden Bangsar, A driver named Elvinorahmi Bin Masnel h/p 019-2126061/018-783 6175 was assigned to pick me u . His car no. WB 7954W- Perodua Axia. He called me around...

Grab Car / charging high on name of demand (grab share)

Sa
Jan 12, 2017

Guys please do not book cab using grab-share in future before checking the estimated price. T Oday I shared the taxi with one more passenger and grab share charged be 19$ which is 150% higher then my daily commute charges & wasted my actual office transport time as well. As regular...

Grab Car / disrespectful driver

Ju
Dec 09, 2016

We cancelled a booking because the meeting we were suppose to attend got cancelled due to heavy traffic and no respondents when we tried to book a grab car. By the time a grab car responded to our request the meeting had just been cancelled. Even though we cancelled our request the driver...

Grab Car / grabcar driver

Ja
Jun 18, 2016

this driver who i book and to send my friend home took 1 hours to send my friend back whose place is less than 2km away and scolded my friend who was on board. he scolded her in hokkien when he say his car was faulty.his car was faulty and it wasn't my friend fault at all. and my friend food all was already cold by the time she reach home.