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Government Vacation Rewards
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1.7 87 Reviews

Government Vacation Rewards Complaints Summary

16 Resolved
71 Unresolved
Our verdict: With Government Vacation Rewards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Government Vacation Rewards reviews & complaints 87

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Newest Government Vacation Rewards reviews & complaints

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D
11:48 am EDT

Government Vacation Rewards Hotel reservation

This is the hotel that government vacation rewards sideways are three star in Pensacola Florida as you can see me and my family decided it probably wasn't in our best interest to stay there now they won't give us a refund claiming that the hotel is a nice safe clean place to stay I just thought everybody would like to see the pictures and make their decision as to whether they wanted to use government vacation rewards to book anything in the future.

We booked the super 6 hotel for july 28, 29 and 30th in Pensacola Florida.
This hotel was listed as 3 star on their website, with pictures that show it as nice and clean. We arrived and immediately decided to not stay there.

Desired outcome: Refund

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KingRay57
Atlanta, US
Apr 26, 2022 10:15 pm EDT
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3-star hotel that is NOT! I'd hate to see what 1-2 stars would get you. I've been to 3-star hotels in the middle of nowhere while traveling by car, and they are far better than that. I'd say 2-stars for being clean, but 1-star for looking like a dump of a motel.

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6:25 pm EDT

Government Vacation Rewards Paid for flight using points and have not received my refund for the points I used.

I previously had 100K points and I used 50K for a flight to Los Cabos, Mexico in Nov (Luxe Jazz fest).

It has been almost 3 or more months and I have not received my $500 check yet.

I have called several times and I've been told that they are sending the check. The last call on 9 Aug 21, supposedly, there is something wrong and they have been trying to reach me; However, the young lady, AIFA, could not tell me what the problem was. First, of all, I could not believe that they would not price match.

I am very disappointed and would like to know if there is any recourse that I can take besides getting my check sent to me?

Very poor customer resolution in attempting to get answers. I asked to speak to a supervisor and was told there weren't any around.

Cynthia Garcia-Sallis
[protected]@hotmail.com

Desired outcome: Obtain my check and a reduction of the ticket price.

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KingRay57
Atlanta, US
Apr 26, 2022 9:17 pm EDT
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That's what they do. They need to be shutdown for fraud all the way around.

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8:29 pm EDT

Government Vacation Rewards Poor customer service and being lied too is not right towards us a your customers by your Staff

I am writing in concern that we have been trying to book my wife's birthday trip in Las Vegas, Nevada at the Palazzo Hotel and Resort.

We spoke with Mr. Jerry yesterday, and he said he would call us back after he converted 50k points to rewards cash to put towards our stay. We have not heard back from him in about 22 hours, and now we have been on the phone for close to two hours with a representative named Hasley.

He keeps bouncing me and my wife around with needless information. "Just hold on I'll be right back, I'm looking into it, my supervisor refuses to speak with you and will not give you their name. Hasely has refused to give the supervisor their name and stated he is not lying.

Well, one... as an Intelligence Officer; when someone says they are not lying and beating around the bush. 'They are lying!.' Pretty simple and straightforward. If there is any way you can assist me and my wife we would be absolutely grateful. But I'm sure you would not like to be treated this way and it is very frustrating at the least. Additionally, it's a recorded line.

Please feel free to contact me anytime.

Desired outcome: Would like to have this resolved and have our booking still available. We have to book 2 months in advance for days off due to work.

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KingRay57
Atlanta, US
Apr 26, 2022 9:11 pm EDT
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The lying thing, passing you around endlessly, extensions that don't work, and not giving supervisor/manager names (or extensions that work) is why I don't want to be part of GVR at all. Good luck to you, as to me.

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8:41 am EDT

Government Vacation Rewards Membership package

Spoke with Ryan Ruedal, on June 12, in regards to a membership package. After speaking with him we put a debit card on a file for a furtive debit, for July 30, while we looked at another avenue for travel. We discovered that we already had the same program already paid for through another company. I called the customer service to revoke the card on file for future hold. The gentleman informed me that we had ten days to review the program, I called in two. He then begin to try to get us to wait out the time so that the ten days would go by. I asked the customer service representative to remove my card, he told me he could not; I would have to speak with the Ryan. Well I've called Ryan serval times, and I've gotten no answer. We had to get a new card, and close the account because they refuse to honor the right of the consumer to resend before ten days. We will not consider this company ever again, not trustworthy.

Desired outcome: Remove my card on file

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7:10 pm EDT
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Government Vacation Rewards Vacation cash

I booked a hotel Reservation in September 2020, they took my points which I paid for and converted it to cash of $750 to make the reservation, while still on the phone, I read the reviews on the hotel, I canceled and switched to another Hotel, was told that my point/cash will be refunded back into my account within 30 days. It never happened, I have been calling for the past one month as I needed to make a vacation reservation with the points and was told yesterday that I have lost the points/ cash. I tried calling twice today and I keep getting disconnected.
They are fraud and thieves: I have paid more than $2000 in membership.

Desired outcome: Refund my vacation cash

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12:12 am EDT
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Government Vacation Rewards Denied refund on AAFES account

Our AAFES card was charged multiple times during the trial period. The initial paperwork was never provided within the initial 10 day period as requested. The sales associate admitted that she was new on the recorded call and that she did not provide the requested items. I was not permitted to cancel the program even after it was requested repeatedly. AAFES did not provide support and has since stopped all business with the company yet continues to bill us. AAFES left us to fight the charges and we have been sent back and forth between them without resolve. We did not receive services and retirement pay has been garnered to pay on the AAFES charges we did not approve. A letter was sent per AAFES request requesting cancellation in addition to many calls to no avail. We have been harassed and now our credit rating and security clearances are being jeopardized. GVT needs to be shut down permanently for fraud. I want all financial charges dropped. AAFES also needs to credit our account for the garnishments.
They assisted with one reservation during a trial period and then did not provide the credits they presented during the signup which is fraud.

Desired outcome: Cancellation of any and all contracts/ plans as requested, credit reports updated and a refund for the retirement garnishments returned to our AAFES account

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KingRay57
Atlanta, US
Apr 26, 2022 9:15 pm EDT
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WOW, unreal!

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R
4:20 pm EDT

Government Vacation Rewards Travel Membership

On January 26th I made a down payment on membership renewal was told I had 10 days to cancel with full refund. Due to some personal issues I called and canceled 28th January with a full refund. I have called Juan Mora and Bobby Hill for 2 months with no resolution. Both states you will receive full refund and it has been pass to Supervisor to issue still no refund. Now I don't even get an answer now I feel like I was scammed

Desired outcome: Full Refund

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12:41 am EDT

Government Vacation Rewards All services

I paid into this program for its services and was always given a run around, to which I was never able to use. So I lost all that money. Now they're trying to sell me another package and I just want my money back at this point. I am always told it is too late, but it cant be too late if they are still trying to take more of my money!

Desired outcome: My money back - Full Refund

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7:55 pm EST
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Government Vacation Rewards Reserved 2 Hotel Rooms and Paid with Military Star Card

On September 19, 2019 I told my husband, Lisandro Lopez Martinez, to check for a site that I saw where we can use the Military Star Card (MSC) to buy flights, reserve hotel rooms, and others. He understood that GVR was a good company and paid for the subscription $199.00. It was going to be at my name, Silbia Gonzalez, because I am the owner of the MSC. On Sep 21st of that same year, we made 2 transactions with GVR and bought in total 6 ticket flights to Atlanta, Georgia using Delta Air Lines .The first transaction was for $287.20 ( Booked ID: [protected] and in GVR's site says: $237.20) and the second one was for $890.36 (Booked ID: 1189240 and in GVR's site says: $790.36).We see here that there is an overcharged for my MSC of $200. On Oct. 9th, we bought with GVR and booked for 2 rooms in Hotel Baymont by Wyndham Columbia Northwest: a king suit for $271.42 and the second room for $206.33. Also, on Oct 19th my MSC was charged with $11.12 which I do not what it was because it does not appear that amount in my documents, only in my account summary of MCS. On October 2020, I started receiving emails and calls that my account with GVR was going to be cancelled and checked my account and it is extended to 2021. On October 2020, I decided to take a call from them and ask why a man was calling me about my account, and a woman told me that, according with GVR's info, I have to pay $400. Well, because I am in the process of a divorce, I told myself that maybe my husband missed something. So, I agreed to make payments of $76.38 each month until the amount requested was paid in full. On January 21, 2021 I decided to call GVR and paid the final amount and why my payments are not reflected in my account. He told me that that is strange but I have to pay $900. I was complaining that the company was a scam one and he said that the manager was going to talk with me. Later, I called MSC and saw that GVR's reservations was paid with my MSC. My husband/or ex husband (not sure if it is official yet) called today to GVR and he waited for 40 minutes in hold and nobody took the call.

Desired outcome: I want that GVR stop bothering me and that this company be out of circulation because it uses the military's name as a catchy form.

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5:46 pm EDT

Government Vacation Rewards My wife and I can't travel now because of covid19 and my heart surgery in june.

I received a call from your Florida on April 14th 2020. She sold me a plan for 199.00 down. I was to pay 1600.00 total. Because of my heart surgery and the Covid19 I will not be able to travel for some time if ever again. I would like to cancel this account and if possible get a refund. I could use the money for other expenses right now. I am sorry to have caused you any inconvenience this Covid19 has really changed our lives.

I never received any paper work so the above is all that I have.
To date I have payed 853.00.
I have spoken to Manny I think he is in the Scottsdale office. He is on vacation.

Thank You
Jeff Anderson [protected]

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6:12 pm EDT
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Government Vacation Rewards Flights

Why do I have to pay $25.00 to use my points? Also I was booked a round trip from San Antonio to Charleston, SC. The representative took so long to book the flight that it increased by the time I "cashed in" my points. So the flight increased from S567.00 to $635.00. That's ridiculous! The booking process is broken. It takes an eternity to book a flight I think next time I will just use a travel agent. I never book a hotel through Government Rewards because its always higher than the actual room when you call the hotel directly... a lot higher. I'm done.

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Jerry Manan Houston
, US
Jul 13, 2021 3:03 pm EDT

This is happening to me as we speak.

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9:27 am EDT
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Government Vacation Rewards I cannot even figure the site out because every time I go on there to look for something, it shows nothing

I signed up for this in May and was told by Lance that I could go anywhere for approximately $99-399 for a full week. Also that the membership cost was $1600. I put down $199 and pay $125 per month for 12 months but whenever I went to try to see about going on a vacation somewhere, the site tells me that they have nothing. I want to cancel this and if possible get a refund because I have not used it nor will I ever be able to. Another thing that concerns me is that we are in a pandemic and I don't know how long it is going to last and if I will ever be able to enjoy a vacation again.

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8:12 am EDT
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Government Vacation Rewards Points being returned

This has to be one of the worst vacation clubs to ever join! I had to cancel my trip due to not feeling safe traveling during a worldwide pandemic. I canceled my trip due to having underlining health conditions. I did it in a timely manner giving gvr more than enough time to restore my reward points, first off when I canceled my trip the guy had a serious attitude and was very rude, he also tried on several occasions to force me into rescheduling which I was unable to do based on the current status of the pandemic situation, anyway I canceled in march! To date, I am unable to speak to anyone regarding this matter, whenever I call i'm on the phone for long periods of time and the phone just hangs up.. Don't ever waste your money with this organization, clearly they don't care about members! It's now june 10, 2020, and i'm still waiting to hear from someone. Very shady business practices.

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2:44 am EST
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Government Vacation Rewards Cruise booking

I booked a cruise with this company in August of 2019 for sailing in March of 2020. I booked and placed the down payment on my Military Star card with the balance of the cruise to be charged to my Military Star card in January of 2020.

When I went to check-in for my cruise, much to my surprise, my booking number wasn't any good. When I contacted the cruise line I was told to contact Government Vacation Rewards to find out what the problem was.

When I contacted the company, I was told that they did not accept the Military Star card any longer so I had to give them another form of payment. This infuriated me for two reasons; first why did they let me book the cruise with it and agree to have them charge the balance in January? and second, why wasn't I contacted about this change prior to me trying to check-in for the cruise?

My family and I have been planning this trip for months and we were almost not able to go since if I had not called them, I would have lost the cabin along with my deposit. When I asked why they stopped accepting the Military Star card, I was not given an answer, I was just told that I needed another form of payment. When I asked why I wasn't contacted earlier about their discontinuance of the Military Star card i wasn't given a straight answer on that either.

This is a really poor way of doing business and I will never book anything through this company again. I am attaching a screenshot of payment details showing that the card was accepted for down payment in August and another charge was added on January 4th for $123.60, which is the same day that the balance due to the cruise line was scheduled to come out. (?) My biggest question at this point is; Since the $123.60 charge was able to be made on 1/04/2020, why wasn't the entire remaining balance charged that same day? It was obviously still being accepted then since they charged it.

I did come up with other forms of payment to complete the balance but I should not have had to do this, and if it wasn't for my family looking forward to it I would have cancelled it and went to another, cheaper company or to the cruise line directly.

The prices offered by this company are definitely not a bargain, I was paying the extra money for the convenience of using my Military Star card, so since I cannot use it here any more, I will not shop for travel here any more.

I'm sure this complaint will not bother you in the least since you already have my money, so I do not expect any response since the booking agent acted as though it wasn't a problem and I should just pay with another credit card...

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5:20 pm EST
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Government Vacation Rewards reservations/airline tickets/car rental

I have been doubled charged. I have had wrong tickets bought and never refunded. I've been double charged for car rentals that don't match up to my receipt. I have a missing reservation because our credit went over limit because all of the fraudulent charges not refunded. I have talked to Jerry. I have talked to someone every day since Monday trying to rectify all of the mistakes. Today I found out my second reservation is not confirmed because my credit card has not been refunded the $3000 in mistakes and I have been doubled charged for car rental twice with two different amounts. I don't know what is going on. My account is a mess. All I want is 4 airline tickets the same, 2 rooms at the same resort and a care rental for the same days. How hard is this to do?

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2:31 pm EST

Government Vacation Rewards unauthorized card charges

This inst our first booking with them. We have had issues with most of them that we have suffered through. This is the last time though. Ill go with a different company from now on. They do not offer the best deal. Military Star should change companies because their screwing people over. They charged my account without us even completing the booking process. No authorized person clicked the submit button for the hotel. They keep giving us the run around that its non refundable even though the hotels policy is within 24 hours of the booking and were over a month out. I will not book through them again. PS- They typically costs more and they don't disclose all the fees or include them in the room charge.

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Gerald Croswell
, US
Dec 27, 2019 5:11 pm EST

Hi Robert. We truly want to look into this matter for you. Can you please contact us via social media right away so that we can assist you with your issue(s)! Please email us right away at Social.Media@GovVacationRewards.com and include your telephone number and account number so that we can access your account. We want to assist and resolve this matter for you. Kindly - Jerry, Community Manager

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Gerald Croswell
, US
Dec 27, 2019 5:12 pm EST

social.media

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6:09 pm EDT

Government Vacation Rewards Everything in regards

Let me tell you guys the true frustration I have been dealing with the company. as same as the other sales, once they are trying sell you the products, they can reached out for 24/7 without any issues. after you got into it, paid the memberships fees, you will be treated as shixxxxxt. Their hotel and flight portal has never been updated and their customer service is very poor and 90% of the time, you will get hold with an Indian personnel for assisting you. Ironically, they put your account "on hold" (you can not log into your account ever) as they want because you dispute a charge. My story: I booked a hotel in Paris ($570) in August 2019. The advertising says it will fit 5 people. However, when we arrived the hotel, the hotel manager informed us the room can only fit 4 people. Therefore, I have to ask refund to that booking. the customer service informed me my account has been locked because I disputed the charges. I remember that I spent 2500 dollars enrolling the membership, now because of this 570, they attempted to close my account, can you imagine what kind of business we are dealing with? I am glad they are doing this to make me finally get away from them. I believe there are many better travel company out there. Please do your own research before they get you deeply.

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1:09 pm EDT

Government Vacation Rewards travel discounts

Offering travel discounts to military retirees and veterans that are not discounted they say you have $250.00 in credit then tell you that it's not real money you get about 10% off your trip not including air travel this whole company is saying they are pat of the department of defense and then tell you they are not really connected to the DOD or the Government they are a scam

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Gerald Croswell
, US
Sep 16, 2019 4:11 pm EDT

Hi James.
Thank you for contacting us as we want to look into your comments! Can you please email us directly at Social.Media@GovVacationRewards.com, including your account number, and email address so that we can access your account! Thank you - Jerry, Community Manager

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12:50 pm EDT

Government Vacation Rewards open positions

Good Morning,

I hope all is well.

I do apologize for sending this message under the "complaint board", but I am emailing to enquire about submitting my Resume for any open positions in Customer Service.

I have not seen a career Page, unfortunately.

I am currently located in Mexico and am aware you have offices in Mexico City.

My email is [protected]@aol.com and phone Number +52 [protected].

Thank you in advance for your assistance.

Kindest,
Xavier Austin Streissguth

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1:02 pm EDT
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Government Vacation Rewards air booking fraud

Book a flight via Alaska airlines. Prior to submitting payment I was reading the booking policy it clearly stated REFUNDABLE so I was confident that this flight is protected. After a week I've called this company asking them to cancelled this flight due to I am changing departure location, and was told that this flight is non-refundable. When I told them that I read the fine print that this flight is indeed refundable upon submitting my payment. The customer rep was asking me if I have the proof stating it? then to proceed educating me that I should had read the booking policy. So if you are booking flight with company please take a picture of the policy before you proceed with payment.

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Frequently asked questions (FAQ) about Government Vacation Rewards

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Is Government Vacation Rewards a legitimate travel company?

Yes, Government Vacation Rewards is a legitimate travel company that offers discounted travel deals and vacation packages for government and military personnel.

Are the discounts offered by Government Vacation Rewards real?

Yes, the discounts provided by Government Vacation Rewards are real, and they work with reputable travel suppliers to offer exclusive deals for their members.

How does Government Vacation Rewards verify government and military personnel?

Government Vacation Rewards verifies government and military personnel by asking for appropriate identification, such as a military ID or government employee ID during the registration process.

Are there any hidden fees associated with using Government Vacation Rewards?

There may be fees for specific services, such as booking or cancellation fees, which can vary depending on the travel supplier. It's essential to read the terms and conditions carefully before making a booking.

Is the Government Vacation Rewards customer support reliable and helpful?

Many users have reported positive experiences with Government Vacation Rewards customer support, but individual experiences may vary. It's best to read user reviews to get a sense of the overall satisfaction with their customer service.

What are the typical savings one can expect from using Government Vacation Rewards?

The amount of savings can vary depending on the travel destination, package, and time of booking. Government Vacation Rewards claims to offer up to 60% off on travel deals, but specific savings will depend on the individual trip.

Are there any restrictions on when or where I can travel using Government Vacation Rewards?

There may be some limitations or blackout dates based on the travel suppliers' availability, but Government Vacation Rewards aims to provide a wide range of travel options for its members.

How does Government Vacation Rewards compare to other travel booking websites?

Government Vacation Rewards is specifically designed for government and military personnel, offering exclusive deals that may not be available on other travel booking websites.

Can family members of government or military personnel use Government Vacation Rewards?

Yes, family members of eligible government or military personnel can use Government Vacation Rewards, as long as the member is part of the reservation.

Is my personal information secure when using Government Vacation Rewards?

Government Vacation Rewards takes data security seriously and implements measures to protect users' personal information. However, it's always important to use strong passwords and secure internet connections when accessing any online service.

Are there any user reviews available for Government Vacation Rewards?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

How do I cancel or change a booking made through Government Vacation Rewards?

To cancel or change a booking, you will need to contact Government Vacation Rewards customer support. Be aware that cancellation or change fees may apply, depending on the travel supplier's terms and conditions.

Does Government Vacation Rewards offer a price-match guarantee?

Government Vacation Rewards claims to offer a price-match guarantee for its members, ensuring they get the best deal available. Be sure to read their price-match policy for more details.

Can I earn rewards points or miles when booking through Government Vacation Rewards?

It depends on the travel supplier and their individual rewards program. Some bookings may be eligible for earning points or miles, while others may not.

Is there a membership fee for using Government Vacation Rewards?

Government Vacation Rewards offers a free membership tier as well as a paid membership option that provides additional benefits. The choice depends on your travel needs and

What are the additional benefits of a paid membership with Government Vacation Rewards?

Paid membership typically offers more significant discounts, priority customer service, exclusive promotions, and travel deals not available to free members. Check their website for the latest information on paid membership benefits.

How do I know if a deal offered by Government Vacation Rewards is genuinely the best price available?

It's always a good idea to compare prices across multiple travel booking websites and directly with the travel supplier. Remember to consider the price-match guarantee offered by Government Vacation Rewards if you find a better deal elsewhere.

Can I use Government Vacation Rewards for last-minute travel deals?

Yes, Government Vacation Rewards does offer last-minute travel deals for its members. However, availability and discounts may vary depending on the travel supplier and destination.

Is Government Vacation Rewards affiliated with the U.S. government or the Department of Defense?

Government Vacation Rewards is not affiliated with the U.S. government or the Department of Defense. It is a private company that offers discounted travel services specifically for government and military personnel.

Are there any limitations on the number of trips I can book through Government Vacation Rewards?

There are generally no limitations on the number of trips you can book through Government Vacation Rewards. However, individual travel suppliers may have their own restrictions, so it's essential to read the terms and conditions for each booking.

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