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product broken
I received a dresser with cracked shelves. There were other damages, as well, but the cracked shelves are the most painful to stomach, especially after paying nearly $700 for this beautiful dresser.
Please, PLEASE, help me to resolve this complaint. I am heart-broken. I planned and saved for months to buy this dresser and I do not want to send it back. I am in desperate need to use it immediately. I need a fair resolution because I was not informed that I was buying a defective item.
AWFUL WORKMANSHIP RIPOFF
(Paramus, NJ) I ordered a what I thought was going to be a really nice desk, instead I got miserable workmanship. It all started when they delivered the desk and hutch. When they set it up, they suddenly discovered that the hutch was too big for the desk. From there it has been all down hill. Missing stain, mismatched stain, cracked wood, missing stablizing parts, even crooked drawers.
They were even so lazy as to stain over the door handles instead of staining the wood first. We have had a "repair" guy to the house 4 times and needs to come back again. Now they are holding our money we had put down as a deposit on another peice that we obviously don't want. This has been nothing but a giant headache. The company will not cooperate to resolve this. PLEASE DON"T WASTE YOUR MONEY LIKE I DID.. They have no pride in their products. If the company decides to make things right, I will post an update here.
The complaint has been investigated and resolved to the customer’s satisfaction.
Total rip off
I waited for 10 years to have the bedroom set I dreamed off and five of those years to have the space to upgrade the size of my current bed. I researched the platform bed options online and stumbled on to the Gothic Cabinet Craft website. I looked up the company and could not find any complaints about the furniture so I felt it was my lucky day. The site...
Read full review of Gothic Cabinet Craft and 6 commentsIs Gothic Cabinet Craft legit?
Gothic Cabinet Craft earns 100% level of Trustworthiness
Perfect Trust Endorsement: Gothic Cabinet Craft achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Gothic Cabinet Craft. The company provides a physical address, 11 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 75% of 4 negative reviews, Gothic Cabinet Craft is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
A long registered date for gothiccabinetcraft.com can be seen as a positive aspect for Gothic Cabinet Craft as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Gothic Cabinet Craft's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Gothiccabinetcraft.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gothiccabinetcraft.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Gothiccabinetcraft.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Gothiccabinetcraft.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Gothic Cabinet Craft.
However ComplaintsBoard has detected that:
- No reviews for gothiccabinetcraft.com on popular sites. Be cautious and do additional research. Look for information about the Gothic Cabinet Craft and be careful with personal information or transactions.
- Gothiccabinetcraft.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gothiccabinetcraft.com may offer a niche product or service that is only of interest to a smaller audience.
- Gothic Cabinet Craft protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
BUG INFESTED STORAGE BED
Ordered an unfinished storage bed from these guys...It arrived on time but as i went to begin the finishing process i discovered bugs in the drawers...tiny but many...I freaked out and called the company they refused to take any responsibility only offering to have someone come and sweep them away. They went as far as saying I put them there!..I took the bugs to a pest control entomologist and they were determined to be bark lice and plaster beetles. The former living in the bark of wood under moist conditions and the latter in ware houses...Luckily neither harm humans or animals but I still had to fumigate my apt and be out of my place while the mess was cleaned up...A MAJOR hassle. I disputed the charge with my Credit card and Gothic blatantly lied about offering a discount at the time i first complained and lied about the delivery...saying it did not arrived wrapped in plastic...which it did.
Overall a nightmare...since I couldnt prove the bugs were from them..I mean I didnt have an entomologist on hand to inspect the delivery...I lost the dispute.I probably wouldn't win a court case against them so I'm out 800.o0 ...SO BUYER BEWARE...shop elsewhere...
The complaint has been investigated and resolved to the customer’s satisfaction.
Also ordered a platform bed from Gothic in Elmsford NY .It was delivered on May 23rd 2013.Immediatly started getting bitten by bugs on my body and both my children.Called and reported plus brought in photos to the store.Contacted Greg at Corp.Office and he told me if I felt it was an Emergency with my problem to hang up and call 911.After a lenghtly conversation he denied the bugs came from his store and I needed someone to blame the bugs problem on and denied that it was Gothic's fault.Had to throw out 3 week old bed, mattress, and computer desk.Also ALL the childrens toys.While taking the bed apart the bugs were crawling EVERYWHERE.Climbing up walls, hiding behind picture frames hanging on the wall and in the cracks and crevicises on the frame and underneath the bed frame.Had to call in a bug specialist to fumigate 2 rooms in the house.Now myself and both children are sleeping on a blow up mattress on the livingroom floor.GREG is a heartless and arrogant man.Several complaints are now reported and being worked on.Taking 56 pictures to the City Health Dept. and Consumer Protection and BBB.Also printed out other peoples complaints about BEDBUG and other bug infestation from GOTHIC Furniture.BUYERS BEWARE! DO not under any circumstances buy from GOTHIC.
Overview of Gothic Cabinet Craft complaint handling
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Gothic Cabinet Craft contacts
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Gothic Cabinet Craft phone numbers+1 (347) 881-1420+1 (347) 881-1420Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (347) 881-1420 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (347) 881-1420 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (347) 881-1420 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (347) 881-1420 phone numberService & Repair+1 (877) 446-8442+1 (877) 446-8442Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (877) 446-8442 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (877) 446-8442 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (877) 446-8442 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (877) 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phone numberUpper West Side, NY+1 (212) 472-7359+1 (212) 472-7359Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (212) 472-7359 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (212) 472-7359 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (212) 472-7359 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (212) 472-7359 phone numberUpper East Side, NY+1 (516) 777-7580+1 (516) 777-7580Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (516) 777-7580 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (516) 777-7580 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (516) 777-7580 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (516) 777-7580 phone numberFarmingdale, NY+1 (516) 223-2590+1 (516) 223-2590Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (516) 223-2590 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (516) 223-2590 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (516) 223-2590 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (516) 223-2590 phone numberFreeport, NY+1 (718) 321-3757+1 (718) 321-3757Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (718) 321-3757 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (718) 321-3757 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (718) 321-3757 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (718) 321-3757 phone numberBayside, NY+1 (718) 703-8722+1 (718) 703-8722Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (718) 703-8722 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (718) 703-8722 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (718) 703-8722 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (718) 703-8722 phone numberEmpire Blvd, Brooklyn, NY+1 (718) 677-0070+1 (718) 677-0070Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (718) 677-0070 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (718) 677-0070 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (718) 677-0070 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (718) 677-0070 phone numberFlatbush Avenue, Brooklyn, NY+1 (914) 345-6161+1 (914) 345-6161Click up if you have successfully reached Gothic Cabinet Craft by calling +1 (914) 345-6161 phone number 0 0 users reported that they have successfully reached Gothic Cabinet Craft by calling +1 (914) 345-6161 phone number Click up if you have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (914) 345-6161 phone number 0 0 users reported that they have UNsuccessfully reached Gothic Cabinet Craft by calling +1 (914) 345-6161 phone numberElmsford, Westchester, NY
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Gothic Cabinet Craft emailsquestions@shopgothic.com100%Confidence score: 100%Support
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Gothic Cabinet Craft address58-77 57th St., Maspeth, New York, 11378-3125, United States
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