Goprogo pro hero 7 white

M Jul 09, 2019

Synopsis of events; Dates will be scheduled should this dispute escalate to formal Civil proceedings:
Case No [protected]
Contacted GoPro regarding issues with camera; freezing; set date & time every time camera switched on.
GoPro said there was issues with the software and I would be required to download new software. To do this I would need to purchase a separate cable (not included within GoPro pack)
I could not carry out the required operation as per your email instruction; I employed someone to carry out on my behalf; £20; they followed instructions; camera still did not function correctly; same issues as previously
GoPro said I should return camera; new camera would be sent to me; received postage label to return camera.
Sent camera back to GoPro; postage cost £16
Camera returned to GoPro 12/06/19; received by GoPro 14/06/19 (tracking info)
GoPro said replacement camera had not been sent as GoPro were experiencing 'technical difficulties.
I told GoPro that I had no confidence in them so wanted a refund of purchase price. GoPro said they would get back to me within 24-48hours with an update. GoPro did not get back to me.
GoPro put phone down on me
GoPro said replacement camera was in warehouse awaiting collection by UPS; GoPro said camera had been in warehouse awaiting collection for 7 (seven)days.
GoPro said that I could not have a refund of purchase price
I told GoPro that I was totally dissatisfied with service and would be seeking legal advice regarding redemption of my total financial outlay.
For your information: at time of writing:
No of days since intial contact with GoPro 51
No of days returned camera in GoPro possession 26

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.