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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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H
11:13 am EDT

Google charges to my account

I am getting monthly charges from Google Invoice, Mt. View, CA. What are these charges for? please help!

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L
12:51 pm EST

Google I received a lewd email from [protected]@gmail.com

To my work cell I received a lewd text from email "[protected]@gmail.com." Why do you allow some hooker to contact me through my work phone? I want you to stop this today. What responsibility will you take to resolve this and make sure it doesn't happen again? My work cell is [protected]. This was sent to me and 11 other people who probably don't want this crap either.

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10:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google not authorized debit card charges - google helppay

Hi

I had the follows transactions on my card what I have never ordered. My son most likely ordered few games but not this many. Please investigate the transactions and if possible ensure a refund.
Transactions:
2020.02.20., Thursday PEXJ1200220106EE -19, 84 HUF [protected] [protected] GOOGLE Fun Games g.co/helppay 20, 00 CHF
2020.02.20., Thursday PEXJ1200220106ED -1, 98 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 2, 00 CHF
2020.02.20., Thursday 214T200220V10D57 -2.198, 00 HUF [protected] [protected] [protected] 2.198, 00 HUF
2020.02.20., Thursday PEXV1200220106EE -6.613, 04 HUF [protected] [protected] GOOGLE Fun Games g.co/helppay 20, 00 CHF Vásárlás
2020.02.20., Thursday PEXV1200220106ED -660, 66 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 2, 00 CHF Vásárlás

2020.02.19., Wednesday PEXJ1200219106D7 -17, 71 HUF [protected] [protected] GOOGLE DIVMOB g.co/helppay 18, 00 CHF
2020.02.19., Wednesday SBCV120021910223 -8.687, 00 HUF [protected] [protected] 2TQCKFHG 8.687, 00 HUF
2020.02.19., Wednesday PEXV1200219106D7 -5.903, 14 HUF [protected] [protected] GOOGLE DIVMOB g.co/helppay 18, 00 CHF
2020.02.18., Tuesday PEXJ120021810689 -19, 61 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 20, 00 CHF
2020.02.18., Tuesday PEXV120021810689 -6.536, 96 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 20, 00 CHF

214T200217V12657 -7.710, 00 HUF [protected] [protected] [protected] 7.710, 00 HUF
2020.02.14., Friday PEXJ120021410702 -9, 77 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXJ120021410701 -9, 77 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXV120021410702 -3.258, 26 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXV120021410701 -3.258, 26 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.13., Thursday 214J200213V10E03 -35, 48 HUF [protected] [protected] SIA00865 11.826, 00 HUF
2020.02.13., Thursday PEXJ1200213106FE -28, 74 HUF [protected] [protected] GOOGLE Netmarble Corp g.co/helppay 29, 00 CHF
2020.02.13., Thursday PEXJ1200213106FD -9, 80 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.13., Thursday 214T200213V10E03 -11.826, 00 HUF [protected] [protected] SIA00865 11.826, 00 HUF
2020.02.13., Thursday PEXV1200213106FE -9.581, 14 HUF [protected] [protected] GOOGLE Netmarble Corp g.co/helppay 29, 00 CHF
2020.02.13., Thursday PEXV1200213106FD -3.268, 11 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF

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U
8:31 am EST

Google Google bigo

My credit card and Debit card is being charged I don't account with u

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B
1:48 pm EST

Google unauthorized charges

On 2/19 I noticed 2 unauthorized transactions and I would like them refunded back to my account please as this is monies needed for my mortgage

2/19/2020 2:13pm $53.30 Receipt# Dlai-3vNt-S5fn-X5lt
2/19/2020 9:56pm $53.30 Receipt# zfzl-sVUr-7G5t-n1PK

I would appreciate reimbursement as soon as possible as I did not authorize this. Thank you in advance for your assistance

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M
12:10 pm EST

Google unauthorized charges

I see a charge on my bank account that says: "GOOGLE *CC I Intell Mountain View CA " for $49.99 charged on 02.14.2020. I do not recognize this charge as a valid charge. I did not purchase anything from Google. Please respond back to me at my email: [protected]@yahoo.com. I am requesting a refund as soon as possible. Please let me know if I need to go through my bank as well to get this resolved. Please email me at my email to keep me updated.

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N
5:48 am EST

Google pos w/d sv google*mah g.co helppa atp #us 001414876652

My bank account was charged with 514.58 pesos. I didnt subscribe to anything so why am I getting charges? That is all the info I have about where the money went. I'm not even sure for how long have this thing been going on. It is really maddening. Please contact me asap. The latest record of transaction was at january 14, 2020. Im not sure if I was leeched out from times earlier than that day. Please resolve, I need that money, im still student. Thank you

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C
9:06 pm EST

Google unauthorised withdrawal.

Someone used my info to buy stuff. Your wise people told me it was my fault. That there was no way to find out what was bought or where it went. Hard to believe. I supposedly bought whatever this is. Are I got was your fault. No one wants to answer my questions. Why? When the phone rep hung up on me. I was frustrated but didn't tell or cuss. Just some answers. Is that hard? Your worth billions and me on disability have to eat 111.55. Love to be treated like I don't matter.

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J
8:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google I have requested on two occasions that I require access to my deceased childs account.

On the 2nd January 2020, my son Ruan Booyens unfortunately took his life, it was sudden and unexpected. We believe that his email account contains critical information relating to why he may have taken his life.

Ruan and i corresponded regularly to and from his account. Your assistance in this matter will be highly appreciated.

Ruan Booyens email [protected]@gmail.com

On both occasions i have submitted the death certificate and i have had no response. Please could you assist urgently, i am his Father. I require very important information that may be in mails that were sent to and from this account.

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K
4:35 pm EST

Google pixel 3

When the 10 upgrade was installed, my PIxel 3, purchased November 22, 2019, lost many functions, including data, internet, notification sounds, screen notification, home screen button, and more.

I was offered a refurbished replacement only for a phone I just purchased new. This is unacceptable.

I was told I could get a new phone if I sent this one in - and you determined there was a problem. You already know there is a problem! You have over a year of these documented.

The problem is, I only have one phone. This is not possible. Looks good on paper, Google, but it is a non-option for us run of the mill people, which are the vast majority of your customers.

You cannot make this right with a refurbished phone. It will NOT have the life in it that a new phone has. You know it and so do I.

So do the right thing and send me a new phone.

Krista Bahre
3515 SE 3rd AVe
Cape Coral FL 33904

[protected]

[protected]@yahoo.com

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N
3:30 am EST

Google recaptcha 'false negatives' and often irritatingly slow

Recaptcha is too difficult to use and is often prone to false negatives.

The worst are the "slow fade-in fade-out" types. Nearly always, they fail and force me to re-try.

Today, when trying to use a web site that uses a lot of captchas to filter out spam, I was temporarily blocked because (supposedly) my computer was using "automated posting" or something similarly wrong. I assure you, it is not.

If in a sequence of 5 or 6 "next" presses, I acidentally miss something, why is it that I have to go all the way to the end to get the "failure" message?

Why is it that the things i'm supposed to see in those pictures are too small to read on my screen? Why is there no zoomin feature?

Are you trying to irritate people instead of just filtering out the bots?

Fix your service! It is *worse* than merely *irritating* and has gotten really bad in the last couple of months.

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B
4:56 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - Google play Ap. G. Co/Helppay # GB

Dear sir or madam I seem 2 be getting charged 4.99 from Google pay but I never authorised this transactions it keeps showing up google play Ap. G. Co/Helppay # gb I know I use my card with helppay but I have had nothing 2 say it was going 2 be charging me 4.99 month my email address is [protected]@gmail.com and 2 check any unusual activities my account...

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M
7:10 am EST

Google map

You are following the postal map in placing my house. Your google map show's my house ( 182 ashaway rd, ashaway, RI, 02804) at the location of 139 ashaway rd, ashaway, ri, 02804, a vacant lot. Ins company has canceled ins twice now and tried to come and take pic's and had to call me to find it. My house is in the ashaway district, it is located in south hopkinton, between ashaway and bradford. I tried to edit it but it doesn't change. It still says my house is in bradford. Wrong town, wrong district, wrong fire dept, wrong police. Those dept do not respond to 911 call. Bradford post office doesn't deliver mail to my house, ashaway post office doesn't deliver mail to my house. I told them to put me correctly or [censored] yourself and return it to sender. So, I get no mail now, big deal who cares. Fix it please so people can find my house. Thank you

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3:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google inappropriate content

yesterday when i was watching a movie online i am getting many unappropriate videos s some rubbish vulgar videos how many i closed the tabs but still kept coming i got exhausted and quit the movie and started listening songs in youtube then the adds kept coming and some nudes of girls also came saying indan webcam and as iam adult i somehow got rid of it but what will happen if kids see those type of rubbish pics i want to get the problem solved
date of incident -14/1/2020

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T
2:27 pm EST

Google google*california g. cohelpay#caus

Google*California g.cohelpay#caus

This appears on my bank statement for $55.99 Jan 11th 2020
I have no clue what this charge is for. There is no one else who could have used my account to charge anything and i also have no record of a receipt anywhere for this. Please refund my account 55.99 as soon as possible as i have not purchased anything for that amount.

Thank YOu

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R
11:37 am EST

Google £39.99 transaction.

GOOGLE *Google Play ApBelgrave House 76 Buckingham Pg.co/helppay#SW1W 9TQ GBRGBR charged me £39.99 for some product that I never brought from them on the 3rd january this year. I wouldn't ever pay that sort of amount for a product on any games etc from them. Especially on a credit/debit card. Most I've ever paid is about £3.99 using my mobile phones credit.

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C
10:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google over charge adwords 24.10.18. 17.11.18 27.121.2 26.1.19

Clipperlight.Com
Anchorlamps.com
Nauticality.uk.com
E.Mail clipperlight@aol.com Tel 01902373217
Over charge unusual activity on Payment profile 7692-7869-5112
Nickname Adwords 839-309-6354
Feb 28, 2019
There are two large payments of £500 and £350 for an enormouse number of clicks. Normal clicks on Anchorlamps is 556 to 764 on 24.10.18 you record 1462 clicks. 17.11.18 3960 clicks, 27.12.18 6329 and 26.1.19 1708.
I have a low budget specified Clipperlight 2p per day max and Anchorlamps 1p per day, so it should be impossible to reach this kind of spending level.

My total sales for this period is less thank I pay you in Adwords
I enclose my spread sheet which shows thw clicks.
I need this sorting out and a repayment made please A.S.A.P.

Regards
Malcolm Pate
Owner

Peel Cottage, Holyhead Road, Albrighton, Nr.Wolverhampton West Midlands WV7 3BT

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S
3:17 am EST

Google mountain view ca

I have several charges on my phone for playing the game "Best Fiends" -- a game that I was told is free to play. I just got my bank statement from November, December and these first few days of January and the total is $33.69. I have been playing this game for a long time and I'm sure if I checked my bank statements going back further than November 2019, I would find several more charges for playing this "free" game! Some of the dates and amounts are; 11/4/19-$5.27, 11/4/19-$2.10, 11/4/19-$5.27, 11/11/19-$2.10, 11/19/19-$2.10, 11/19/19-$2.10, 12/4/19-$2.10, 12/9/19-$5.27, and 12/11/19-$7.38.
Please explain to me why I was charged for playing a FREE game?
I can be contacted by email at -- [protected]@yahoo.com

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P
11:08 am EST

Google charges on my bank account.

5968 google *telepath ca mountain view google *telepathic $5.30
I have already filed a complaint and the charges were refunded. I have a pending charge on my account today for $5.30. What do I have to do to stop these charges. I shouldn't have to go through the trouble of canceling my card. I would hope that this charge never puts my account into overdraft and charge me $28.00 for a $5.30 transaction. Thank you.

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J
8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google fun games mountain view caus

I am being charged for a game not on my phone called google fun games Mountain View caus.
This cane is on telephone number [protected]. I am not playing this games not my phone number. Should not be charged to me. Please stop this
Jill Ryan-Bisogne. 732. 801. 9636
Why a complaint has to be long to get addressed is absolutely ludicrous. So it charging people to chat with your tech to resolve issues such as mine. I am being illegally charged for something and I want it stopped

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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