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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ComplaintsBoard
K
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized charge to my bank account.

I just ordered something on groupon and then it asked if I wanted to download the groupon app to my phone. I selected to have the link sent to my phone. When I checked my bank statement I recieved a $1 google hold on my account. Message read * Description: ATM Card Hold (5510)/ [protected] GOOGLE *SERVICES g.co/helppay#CAUS * Amount: $1.00. What is this for? Am I being charged to download the groupon app? If so, I will not download it. Can I expect additional charges to show up on my bank statement? I am very unhappy with this. Google has not been authorized in any way to touch money in my account.

Read full review of Google
Update by kimberlyolson
Jun 29, 2019 11:49 am EDT

Trying to file a complaint but can't seem to figure out where. Tried the link someone else posted but didn't help.

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C
8:18 pm EDT

Google unauthorized credit charges

Today June 26, 2019 my 7 year old grandson used my PayPal debit card to charge a great deal Of money playing Clumsy Ninja. Is there any way to have the charges removed, suspended or cancelled? JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $3.17
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $31.82
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $31.82
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $3.17
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $31.82
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $3.17
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $4.23
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $4.23
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $3.17
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $3.17
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $5.29
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $2.11
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $10.60
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
JUN
26
2019
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
Loading transaction details for
GOOGLE *NaturalMotion, Mountain View, CA, US
Authorization - PayPal Business Debit Mastercard x-0819
- negative $3.17
Cynthia Long

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ComplaintsBoard
K
11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google adwords

I was charged Rs. 42000 for an add campaign in just 30 minutes. Where as my daily budget for entire day was Rs. 20000.
I also tried to pause the campaign but google dashboard was not working.
How can twice of daily budget be exhausted in 30 minutes.
This is really disappointing because as Google can spend anything at its discretion.
Request you to reverse the campaign amount ASAP.

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B
6:09 pm EDT

Google antibiotics for sale in your shopping tab

It is illegal to sell antibiotics directly to consumers without a prescription, yet Google is showing sponsored antibiotics products in the "Shopping" tab when I search on "UTI treatment". See photo below.

You have prohibited my company from placing ads in AdWords for my natural UTI supplement due to your "strict pharmaceutical and FDA guidelines".

This is a significant violation of FDA regulations and could be reported to them if not removed.

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M
8:16 pm EDT

Google unauthorized credit card charges

On 6/21/19 I discovered a charge to my credit card ending in 9490 for the amount of $30.00 now pending through my checking account. I did not order or authorized this transaction and tried to email to: google*GSUITE_nobcc@google.co which I thought was odd and was advised there was a technical problem. I tried several times different ways and same answer. I am requesting a refund to my account asap and requesting your confirmation that this is going to happen. email: [protected]@yahoo.com and if you need additional information, please let me know.

Linda Gasaway

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A
9:33 pm EDT

Google telepathic

I have been charged 3 times for $5.99 each time on 6/2, 6/11, and 6/16! I want these charges reversed now! I do not have spare money for you to be taking! Why am I being charged this? These are just fake charges made by google to get some money from people that they dont have to spare! That google hope's that people wont take a look at so they can get away with it!

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T
T
TNix14
, US
Jul 04, 2019 10:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is the app called HOOKED by the developer Telepathic through GOOGLE PLAY!
You have to check subscriptions if it is there you have to cancel. The company continuously renews without permission! I recently had this problem and found this out!

ComplaintsBoard
C
11:47 am EDT

Google unable to cancel google subscriptions

The following items are showing up on my bank statements and I have no way to cancel them. Since they are being billed through Google I want Google to stop billing me for them. These are weekly charges. The first four of card is 4081 and the last four is 6808. My last name Curtiss.

$2.16 POS PURCHASE POS PURCHASE TERMINAL [protected] GOOGLE *CHOIWONMAN MOUNTAIN CA 06-13-19 9:40 PM

$3.25 POS PURCHASE POS PURCHASE TERMINAL [protected] GOOGLE *FUN GAMES MOUNTAIN CA 06-17-19 7:40 PM

My email: [protected]@gmail.com

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10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google reality posted information

Darlene Lewis works for century 21, posting invalid information about property listed on your Google site. Giving false address and location of homes with incorrect addresses. The addresses listed in question that is incorrect are 8907 grandville ave detroit michigan 48228, and 8906 grandville ave detroit michigan 48228. 8906 grandville ave detroit michigan has a fire hydrant in front of that property, and 8907 grandville ave detroit michigan 48228 has green bushes in front as well as shrubs. This is not the first time this has happened, earlier back in February of 2019 she did it as well.

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K
9:55 am EDT

Google pandora mountain view

I did not give permission to withdraw money from my account and would like to have it replaced.
I love on a strict budget and to me 5.40 is a package of meat or 2 loaves of bread.
I need my money back and if I have accidentally signed up for something please remove my subscription to what ever this money went to.
Please help me...
[protected]
Kristy Williams

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C
12:58 am EDT

Google fraudulent charge - police report case # 19-2957

Good evening,

I am writing Google in regards to fraudulent google domain purchased my stolen Visa Debit Card # ending in 0294, please see screenshot below. Whomever stole my information and purchased this domain fraudulently, also purchased Craigslist and (2) FedEx Business accounts with over 15 packages sent via overnight to areas such as Miami, New York, and Massachusetts. I quickly filed a police report and accounts have been closed including the fraudulently FedEx business accounts. I am hoping someone at Google can assist in locating this domain purchased fraudulently and shut it down since I read a $12 fee is good for a year. You can reach me via email or by phone at [removed]. Please note I have also sent this to: registrar-abuse@google.com

Thank you for your help,

[removed]

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2:46 am EDT

Google unauthorized amounts taken from my account

BIGO G.CO HELPAY multiple amounts taken from my Bank account on the 4th of June 2019.

I am wondering if you could advise me on what I should be doing to retrieve these amounts taken from my account with my consent or knowledge.

I am an old age pension and can not afford to have these amounts take from my account.

I have now had to go to the inconvenience of having to close my account and get a new card which is going to take a week to happen meanwhile I have no access to my accounts.

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R
10:50 am EDT

Google unauthorized billing

Online or Phone Purchase
Jun 03 at 1:58 AM
An online or phone purchase of $2.99 was made at GOOGLE *King with your card ending in x4226.

Online or Phone Purchase
Unauthorized billing to Google *King, I did not authorize this billing and this is the third time I've received a series of unauthorized purchases from Google*King using different card number from the same bank 5/3 Bank. I have had to change my card 3 times but this keeps happening. I would like to know why and or if I can have something posted to this company that I don't purchase anything through them ever so none of my information can be used going forward. I am requesting a full refund.
Jun 03 at 1:30 AM
An online or phone purchase of $2.99 was made at GOOGLE *King with your card ending in x4226.

Online or Phone Purchase
Jun 03 at 1:18 AM
An online or phone purchase of $2.99 was made at GOOGLE *King with your card ending in x4226.

Online or Phone Purchase
Jun 03 at 1:10 AM
An online or phone purchase of $19.99 was made at GOOGLE *King with your card ending in x4226.

Online or Phone Purchase
Jun 03 at 12:46 AM
An online or phone purchase of $9.99 was made at GOOGLE *King with your card ending in x4226.

Online or Phone Purchase
Jun 02 at 9:28 PM
An online or phone purchase of $1.99 was made at GOOGLE *King with your card ending in x4226.

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J
12:34 am EDT

Google fraudulent charges

I have been charged $1 repeatedly. This is ridiculous. I haven't used my credit card until today! Yet I have repeat charges for $1 totalling to nearly $100 now. What is your problem? How do you fail as a company like this? I hope your company collapses for this kind of stuff. You obviously don't care about anyone but yourselves. If this is a scam artist then how are they using your name?

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C
10:03 pm EDT

Google unauthorized debit card charges

My name is Cheryl Eyster. On my bank statement there are 5 charges for the total amount of $524. 95. I believe my 10 year old grandson made these charges from an old phone of mine that I gave him. My husband and I was at the VA hospital when these charges happened, we were there for 6 days. We live on Social Security and don't have the money for these charges. My bank has also charged $28.00 5 times for insufficent funds.
Debit Card W/D: DEBIT CARD GOOGLE *TSG Mountain View CA Date 05/28/19 [protected] 5734 Card 1868 -$104.99
Debit Card W/D: DEBIT CARD GOOGLE *TSG Mountain View CA Date 05/28/19 [protected] 5734 Card 1868 -$104.99
Debit Card W/D: DEBIT CARD GOOGLE *TSG Mountain View CA Date 05/28/19 [protected] 5734 Card 1868 -$104.99
Debit Card W/D: DEBIT CARD GOOGLE *TSG Mountain View CA Date 05/28/19 [protected] 5734 Card 1868 -$104.99
Debit Card W/D: DEBIT CARD GOOGLE *TSG Mountain View CA Date 05/28/19 [protected] 5734 Card 1868 -$104.99

My email is [protected]@mysylacauga.com

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5:33 pm EDT

Google bank charges

I was debited 2 times for $36 one after the other from "GOOGLE*DomainsMountainViewCAUS" and I did not order anything. I also received text messages from my bank for $12, six times. There was no email or any other communications related to this charge other than the debit on my account for the $36 twice. I'm not sure what this is for or why. I am reporting this to my bank Fraud department.

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8:32 pm EDT

Google unauthorized debit card charges

Hi! I've recently checked my debit card too. Same situation like yours. And saw this transaction. See pictures below as reference.

I didn't recall buying anything from google, i also checked my order history on google play but i didn't see anything that matches these transactions.

I would like to refund my money taken from my debit card with the total amount of 1, 017 pesos, as soon as possible! Thank you.

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11:05 am EDT

Google card fraud on google supercell mountain view

I have had multiple charges on my account on 5-28-19, 5-27-19, 5-26-19, 5-24-19, 5-23-19, 5-22-19 by Google Supercel Mountain View, Ajoylab Mountain View and Games Mountain View when I have never been on any of these sites or placed any orders.

I need this issue resolved as quickly as possible.

I had to cancel my card but only after hundreds of dollars have been taken out of my account. For a family of 4 trying to live on a single income this is a huge deal.

Please cancel anything that has to due with mountain View on my google account.

[protected]@gmail.com
Tami Dean
[protected]

I would appreciate any help you can give me.

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7:19 am EDT

Google murka games

Over the past 18 months I have just realized that I have paid $3, 294.62 to Google and Murka games. I did not authorize these charges and only now just saw the charges. I do play with the Murka games when I am travelling sometimes but I have never charged a fraction of that amount. In many cases they have charged me $99.99 three times in the same day and I was not travelling on those days which assures me that the charges are a fraud.
I have always "thought" that Google was a legitimate company but now I know different.
Please tell me how these fraudulent charges can be refunded. Or should I ask how you would like to waste your personal money at this criminal scheme.

Thomas Sturgeon
[protected]@comcast.net
[protected]

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Update by Thomas Sturgeon
May 28, 2019 7:22 am EDT

I submitted a complaint. I don't know how to get it submitted

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E
6:00 pm EDT

Google googlepeakgamesg.com/helppay#ca

Between March 11 - 21, 2019 we were charged an additional 16 times for amounts that had no matching email receipt or duplicate charges for receipt items time stamped on email receipts. $310.12 total charged to Visa Card.

Visa told us to attempt to clear the matter with googlepeakgamesg.com first.

EC Bradley
[protected]@gmail.com - [protected]

3/11/19 $13.85; 3/12 $13.85; 3/13 $13.85 + $26.65;
3/14 $26.65 + $13.85; 3/15 $13.85; 3/17 $10.65 + $21.31; 3/18 $21.31; 3/19 $26.65 + $26.65;
3/20 $26.65 + $26.65 + $13.85; 3/21 $13.85.

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10:08 am EDT

Google complaint about adwords service

Hello ;

Im writing you on behalf of Macross dynamics company, we are one of your customer at google adwords with customer number of:[protected]
We had an issue with one your workers name is ilker Küçük(i.kucuk@google.com) who called me inorder to improve my google ads two days ago.While we were doing it at phone, he made a link to google analytics to make things better..But the problem is, after that when I double click to my advertisement of google, my company page is not opening and giving an error message of ''404 ''.To revert what he did, I sent him emails manytimes but he mentioned that I should call customer service.Then I called the my customer number but nothing had connected.Then I learned from other branch of google customer service that this line is not working at the moment.
Now ı stopped my google ad, to not be seen as a null page by my customers..
Its frustrating and it get on my nerveous very much.SOmebody calling you, creates problemand dissappear and saying that somebody other should help you, gives the number which nobody answers
Please help me
My email:[protected]@macrossdynamics.com
My phone:+[protected]

Guvenc Tokgoz
Owner

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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