Menu
Google Customer Service Phone, Email, Contacts

Google
reviews and complaints

www.google.com
www.google.com

Learn how the rating is calculated

4.4 8772 Reviews 1498 Complaints
Verified
The authenticity of the customer service contact information for Google has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google complaints 1498

ComplaintsBoard
J
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Google maps

I have sent 8 emails about the wrong map information on my home. Eight! and you still don't have it right! My house is BEHIND 2063 Smyers on a flag lot accessed by a dirt road. You have made a correction but used the wrong dirt road farther down Smyers. All you have to do to place 2065 Smyers is pull up 2063 Smyers on your map. You will see adjacent to 2063 is a dirt road that leads to the rear of a 4 ac parcel. My house sits to the rear of this parcel and is visible as a shaded area on your map.

If I suffer any harm from delayed response from firefighters, etc due to their use of your incorrect map info (even though I have attempted to get you to correct it numerous times) you'll will be hearing from me.

Jean Alves
[protected]

Read full review of Google
Hide full review
ComplaintsBoard
H
11:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Just got scammed

Just got scammed out of 64.79 by google : GOOGLE*GISMART / G.CO HELPPAY . I would love for GOOGLE to take this scamming situation serious! Never had scamming issues with iPhone! Switched to android and started using this google mess and look ! I guess this is my karma. Guess iPhone didnt like how I just up and left them to be with android and boom! My credit/debit info gets mishandled and BOOM raped out of 64.79.. If I had a money tree in my backyard I wouldn't mind the scam at all BUT I DO MIND cause I don't have a money tree in my BACKYARD! Please I need answers...

Read full review of Google
Hide full review
ComplaintsBoard
H
11:13 am EDT

Google charges to my account

I am getting monthly charges from Google Invoice, Mt. View, CA. What are these charges for? please help!

Read full review of Google
Hide full review
ComplaintsBoard
L
12:51 pm EST

Google I received a lewd email from [protected]@gmail.com

To my work cell I received a lewd text from email "[protected]@gmail.com." Why do you allow some hooker to contact me through my work phone? I want you to stop this today. What responsibility will you take to resolve this and make sure it doesn't happen again? My work cell is [protected]. This was sent to me and 11 other people who probably don't want this crap either.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
A
10:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google not authorized debit card charges - google helppay

Hi

I had the follows transactions on my card what I have never ordered. My son most likely ordered few games but not this many. Please investigate the transactions and if possible ensure a refund.
Transactions:
2020.02.20., Thursday PEXJ1200220106EE -19, 84 HUF [protected] [protected] GOOGLE Fun Games g.co/helppay 20, 00 CHF
2020.02.20., Thursday PEXJ1200220106ED -1, 98 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 2, 00 CHF
2020.02.20., Thursday 214T200220V10D57 -2.198, 00 HUF [protected] [protected] [protected] 2.198, 00 HUF
2020.02.20., Thursday PEXV1200220106EE -6.613, 04 HUF [protected] [protected] GOOGLE Fun Games g.co/helppay 20, 00 CHF Vásárlás
2020.02.20., Thursday PEXV1200220106ED -660, 66 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 2, 00 CHF Vásárlás

2020.02.19., Wednesday PEXJ1200219106D7 -17, 71 HUF [protected] [protected] GOOGLE DIVMOB g.co/helppay 18, 00 CHF
2020.02.19., Wednesday SBCV120021910223 -8.687, 00 HUF [protected] [protected] 2TQCKFHG 8.687, 00 HUF
2020.02.19., Wednesday PEXV1200219106D7 -5.903, 14 HUF [protected] [protected] GOOGLE DIVMOB g.co/helppay 18, 00 CHF
2020.02.18., Tuesday PEXJ120021810689 -19, 61 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 20, 00 CHF
2020.02.18., Tuesday PEXV120021810689 -6.536, 96 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 20, 00 CHF

214T200217V12657 -7.710, 00 HUF [protected] [protected] [protected] 7.710, 00 HUF
2020.02.14., Friday PEXJ120021410702 -9, 77 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXJ120021410701 -9, 77 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXV120021410702 -3.258, 26 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXV120021410701 -3.258, 26 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.13., Thursday 214J200213V10E03 -35, 48 HUF [protected] [protected] SIA00865 11.826, 00 HUF
2020.02.13., Thursday PEXJ1200213106FE -28, 74 HUF [protected] [protected] GOOGLE Netmarble Corp g.co/helppay 29, 00 CHF
2020.02.13., Thursday PEXJ1200213106FD -9, 80 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.13., Thursday 214T200213V10E03 -11.826, 00 HUF [protected] [protected] SIA00865 11.826, 00 HUF
2020.02.13., Thursday PEXV1200213106FE -9.581, 14 HUF [protected] [protected] GOOGLE Netmarble Corp g.co/helppay 29, 00 CHF
2020.02.13., Thursday PEXV1200213106FD -3.268, 11 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF

Read full review of Google
Hide full review
ComplaintsBoard
U
8:31 am EST

Google Google bigo

My credit card and Debit card is being charged I don't account with u

Read full review of Google
Hide full review
ComplaintsBoard
B
1:48 pm EST

Google unauthorized charges

On 2/19 I noticed 2 unauthorized transactions and I would like them refunded back to my account please as this is monies needed for my mortgage

2/19/2020 2:13pm $53.30 Receipt# Dlai-3vNt-S5fn-X5lt
2/19/2020 9:56pm $53.30 Receipt# zfzl-sVUr-7G5t-n1PK

I would appreciate reimbursement as soon as possible as I did not authorize this. Thank you in advance for your assistance

Read full review of Google
Hide full review
ComplaintsBoard
M
12:10 pm EST

Google unauthorized charges

I see a charge on my bank account that says: "GOOGLE *CC I Intell Mountain View CA " for $49.99 charged on 02.14.2020. I do not recognize this charge as a valid charge. I did not purchase anything from Google. Please respond back to me at my email: [protected]@yahoo.com. I am requesting a refund as soon as possible. Please let me know if I need to go through my bank as well to get this resolved. Please email me at my email to keep me updated.

Read full review of Google
Hide full review
ComplaintsBoard
N
5:48 am EST

Google pos w/d sv google*mah g.co helppa atp #us 001414876652

My bank account was charged with 514.58 pesos. I didnt subscribe to anything so why am I getting charges? That is all the info I have about where the money went. I'm not even sure for how long have this thing been going on. It is really maddening. Please contact me asap. The latest record of transaction was at january 14, 2020. Im not sure if I was leeched out from times earlier than that day. Please resolve, I need that money, im still student. Thank you

Read full review of Google
Hide full review
ComplaintsBoard
C
9:06 pm EST

Google unauthorised withdrawal.

Someone used my info to buy stuff. Your wise people told me it was my fault. That there was no way to find out what was bought or where it went. Hard to believe. I supposedly bought whatever this is. Are I got was your fault. No one wants to answer my questions. Why? When the phone rep hung up on me. I was frustrated but didn't tell or cuss. Just some answers. Is that hard? Your worth billions and me on disability have to eat 111.55. Love to be treated like I don't matter.

Read full review of Google
Hide full review
ComplaintsBoard
J
8:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google I have requested on two occasions that I require access to my deceased childs account.

On the 2nd January 2020, my son Ruan Booyens unfortunately took his life, it was sudden and unexpected. We believe that his email account contains critical information relating to why he may have taken his life.

Ruan and i corresponded regularly to and from his account. Your assistance in this matter will be highly appreciated.

Ruan Booyens email [protected]@gmail.com

On both occasions i have submitted the death certificate and i have had no response. Please could you assist urgently, i am his Father. I require very important information that may be in mails that were sent to and from this account.

Read full review of Google
Hide full review
ComplaintsBoard
K
4:35 pm EST

Google pixel 3

When the 10 upgrade was installed, my PIxel 3, purchased November 22, 2019, lost many functions, including data, internet, notification sounds, screen notification, home screen button, and more.

I was offered a refurbished replacement only for a phone I just purchased new. This is unacceptable.

I was told I could get a new phone if I sent this one in - and you determined there was a problem. You already know there is a problem! You have over a year of these documented.

The problem is, I only have one phone. This is not possible. Looks good on paper, Google, but it is a non-option for us run of the mill people, which are the vast majority of your customers.

You cannot make this right with a refurbished phone. It will NOT have the life in it that a new phone has. You know it and so do I.

So do the right thing and send me a new phone.

Krista Bahre
3515 SE 3rd AVe
Cape Coral FL 33904

[protected]

[protected]@yahoo.com

Read full review of Google
Hide full review
ComplaintsBoard
N
3:30 am EST

Google recaptcha 'false negatives' and often irritatingly slow

Recaptcha is too difficult to use and is often prone to false negatives.

The worst are the "slow fade-in fade-out" types. Nearly always, they fail and force me to re-try.

Today, when trying to use a web site that uses a lot of captchas to filter out spam, I was temporarily blocked because (supposedly) my computer was using "automated posting" or something similarly wrong. I assure you, it is not.

If in a sequence of 5 or 6 "next" presses, I acidentally miss something, why is it that I have to go all the way to the end to get the "failure" message?

Why is it that the things i'm supposed to see in those pictures are too small to read on my screen? Why is there no zoomin feature?

Are you trying to irritate people instead of just filtering out the bots?

Fix your service! It is *worse* than merely *irritating* and has gotten really bad in the last couple of months.

Read full review of Google
Hide full review
ComplaintsBoard
B
4:56 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear sir or madam I seem 2 be getting charged 4.99 from Google pay but I never authorised this transactions it keeps showing up google play Ap. G. Co/Helppay # gb I know I use my card with helppay but I have had nothing 2 say it was going 2 be charging me 4.99 month my email address is [protected]@gmail.com and 2 check any unusual activities my account...

Read full review of Google and 22 comments
ComplaintsBoard
M
7:10 am EST

Google map

You are following the postal map in placing my house. Your google map show's my house ( 182 ashaway rd, ashaway, RI, 02804) at the location of 139 ashaway rd, ashaway, ri, 02804, a vacant lot. Ins company has canceled ins twice now and tried to come and take pic's and had to call me to find it. My house is in the ashaway district, it is located in south hopkinton, between ashaway and bradford. I tried to edit it but it doesn't change. It still says my house is in bradford. Wrong town, wrong district, wrong fire dept, wrong police. Those dept do not respond to 911 call. Bradford post office doesn't deliver mail to my house, ashaway post office doesn't deliver mail to my house. I told them to put me correctly or [censored] yourself and return it to sender. So, I get no mail now, big deal who cares. Fix it please so people can find my house. Thank you

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
A
3:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google inappropriate content

yesterday when i was watching a movie online i am getting many unappropriate videos s some rubbish vulgar videos how many i closed the tabs but still kept coming i got exhausted and quit the movie and started listening songs in youtube then the adds kept coming and some nudes of girls also came saying indan webcam and as iam adult i somehow got rid of it but what will happen if kids see those type of rubbish pics i want to get the problem solved
date of incident -14/1/2020

Read full review of Google
Hide full review
ComplaintsBoard
T
2:27 pm EST

Google google*california g. cohelpay#caus

Google*California g.cohelpay#caus

This appears on my bank statement for $55.99 Jan 11th 2020
I have no clue what this charge is for. There is no one else who could have used my account to charge anything and i also have no record of a receipt anywhere for this. Please refund my account 55.99 as soon as possible as i have not purchased anything for that amount.

Thank YOu

Read full review of Google
Hide full review
ComplaintsBoard
R
11:37 am EST

Google £39.99 transaction.

GOOGLE *Google Play ApBelgrave House 76 Buckingham Pg.co/helppay#SW1W 9TQ GBRGBR charged me £39.99 for some product that I never brought from them on the 3rd january this year. I wouldn't ever pay that sort of amount for a product on any games etc from them. Especially on a credit/debit card. Most I've ever paid is about £3.99 using my mobile phones credit.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
C
10:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google over charge adwords 24.10.18. 17.11.18 27.121.2 26.1.19

Clipperlight.Com
Anchorlamps.com
Nauticality.uk.com
E.Mail clipperlight@aol.com Tel 01902373217
Over charge unusual activity on Payment profile 7692-7869-5112
Nickname Adwords 839-309-6354
Feb 28, 2019
There are two large payments of £500 and £350 for an enormouse number of clicks. Normal clicks on Anchorlamps is 556 to 764 on 24.10.18 you record 1462 clicks. 17.11.18 3960 clicks, 27.12.18 6329 and 26.1.19 1708.
I have a low budget specified Clipperlight 2p per day max and Anchorlamps 1p per day, so it should be impossible to reach this kind of spending level.

My total sales for this period is less thank I pay you in Adwords
I enclose my spread sheet which shows thw clicks.
I need this sorting out and a repayment made please A.S.A.P.

Regards
Malcolm Pate
Owner

Peel Cottage, Holyhead Road, Albrighton, Nr.Wolverhampton West Midlands WV7 3BT

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
S
3:17 am EST

Google mountain view ca

I have several charges on my phone for playing the game "Best Fiends" -- a game that I was told is free to play. I just got my bank statement from November, December and these first few days of January and the total is $33.69. I have been playing this game for a long time and I'm sure if I checked my bank statements going back further than November 2019, I would find several more charges for playing this "free" game! Some of the dates and amounts are; 11/4/19-$5.27, 11/4/19-$2.10, 11/4/19-$5.27, 11/11/19-$2.10, 11/19/19-$2.10, 11/19/19-$2.10, 12/4/19-$2.10, 12/9/19-$5.27, and 12/11/19-$7.38.
Please explain to me why I was charged for playing a FREE game?
I can be contacted by email at -- [protected]@yahoo.com

Read full review of Google
Hide full review

About Google

Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.
How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.3
7598 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number
    +1 (650) 623-4000
    +1 (650) 623-4000
    Click up if you have successfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 623-4000 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number
    +1 (650) 490-4916
    +1 (650) 490-4916
    Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number
    +1 (941) 607-0688
    +1 (941) 607-0688
    Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click up if you have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
Google Category
Google is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.