Google
reviews and complaints

I received a notification that my Google account password had been changed, which I had not changed.
It is obvious that I have been hacked; how can I recover my account, which contained sensitive information in my Google Drive and photos? .Also my banking details.I had recently started a YouTube channel wich had 18 subscribers and counting.my email is [protected]@gmail.com

We have made numerous attempts to resolve incorrectly drawn roads on our properties as follows:

4274 Maryborough Biggenden Rd, Aramara QLD 4620 - Driving directions are sending people through non-existent tracks at the back of the property.

Aside from the wrongly identified tracks, the main problem is the road leading from the house to Route 86 stops short and therefore is not linked.

4275 Maryborough Biggenden Rd, Aramara QLD 4620 - Driving directions are sending people through non-existent tracks at the back of the property.

Aside from the wrongly identified tracks, the main problem is the road leading from the house to Route 86 has a section marked as a walking track when is is really a road.

Google Ads: We will automatically be billing your bank account soon
Inbox

Google Payments
4:36 AM (8 hours ago)
to me

Google Ads
We will automatically be billing your bank account soon
Your next debit will be made by Google, or a partner acting on behalf of Google, as noted on your bank statement.
Bank account: 779
Amount: $12.56
Date: On or after Jun 24, 2021
To check your transaction history:
Sign in to your Google Ads account.
Click the Tools and Settings icon, and choose Settings under "Billing"
If these charge details are not correct, contact us immediately.

I have not ordered any thing from Google and The Name and Bank account # associated with that account I have no Knowledge of.

What is this charge for?

GOOGLE *YouTubePremium g.co/helppay#CA
Transaction date: 06/16/2021
Card type: Visa
Transaction type: Purchases
Merchant description: MOTION PICTURE & VIDEO TAPE PRODUCTION & DIST
Merchant information: g.co/helppay#, CA
Reference number: 1114
Merchant Name: get more information about merchant name change GOOGLE *YouTubePremium Select toEdit

I have been hit with two google arseniy internet ca charges and I donated five dollars to a podcaster. Jun 16 GOOGLE YOUTUBE SUPER -$5.00 $59.96
After donating five and giving my bank card to google:
Jun 17 GOOGLE ARSENIY Purchase -$114.05 -$54.09
Jun 17 GOOGLE ARSENIY Purchase -$184.65 -$238.74
Jun 17 Overdraft Fee Other -$35.00 -$273.74
Jun 17 Overdraft Fee Other -$35.00 -$308.74

I constantly get bombarded by news articles from the most offensive daily newspaper in the UK . The marxist lennonist Guardian. Either give me the option filtering out this pro woke, pro communist pro Russia pro Putin, Anti British. Anti American, anti objectiveness [censored] newspaper or get lost. You are m, eant to be an American company yet you seem to promote this rags garbage. Shame on you. Will be binning Google in the neafr future if you do not wake up.

Unrecognized Charge,
My Bank Statement shows there some charges on my account on the 17th May, 7th & 8th June, 2021.
There changes are as follow:
GOOGLE *playrix games g.co/helppay = $16.19 on 17th May, 2021
GOOGLE *playrix games g.co/helppay = $16.19 on 7th June, 2021
GOOGLE *playrix games g.co/helppay = $16.19 on 8th June, 2021
GOOGLE *Nukeboxstdiosg.com/helppay = $12.14 on 7th/8th June, 2021

Please I did not received receipt for these charges, I don't know what they are for, attached are screenshot of the deductions as a prove.

below is details for assistance.

VISA CARD Number: [protected]
emails: jamestar.[protected]@gmail.com
james.[protected]@gmail.com
[protected]@gmail.com

Hoping to hear from your soon.

Thank You
BR,
James Kwabla Afukey

Good Morning,

Google Ads Customer ID - [protected]

Account ID - [protected]
Email Address - andrew.[protected]@funeralsafe.co.uk
Name - Andrew Byres

I have been trying to receive admin rights for account [protected] for the past 3 months, I have completed the required txt files with evidenced ownership for the domains and sorted all the bits that were needed.

This has still not been completed by the team your end. Naturally I have started web chats to find out what is going on, they are now not responding to me at all. I have emailed at least 6 times with no response.

I then tried to call Google to discuss and sort this issue, as yet I have not successfully managed to get a number where I can speak to someone, below is the current chat line transcript which you can clearly see I am getting no response:

9:56 AM
R
Thank you for contacting Google Ads chat support. You are connected to Ramandeep, It would be a pleasure assisting you with your query.
Hi there!
Ramandeep Singh · 9:57 AM
I have been trying to access admin rights for my account for 3 months and I am getting nowhere
yesterday I did a chat where the chat person ignored me the whole time. I have emailed you, called you, and I have received nothing from you for the last 2 weeks. can you help please
Hello
hello
hello
This is ridiculous, can somebody please answer me. I am going to call the UK head office to complain
Hello
10:05 AM

I am finding this really difficult to believe that google acts this way! This team is causing my business a massive amount of stress and is now damaging our ability to grow with google Ads. We may not spend much money with you (£7, 000 per month) but we are still customers and this is not the way we should be treated. This has damaged our efficiency and ability to track our campaigns and therefore we are wasting thousands of pounds for every week this continues.

I will attempt to attach the email chain in which you will clearly see I am being ignored.

Good Morning,

Please can you get in touch with me. This is taking far too long, I am yet to hear anything from you since the 25/05/2021.

You are causing serious damage to our business at the moment. The UK phone line does not work, the chat online are pretty useless also.

I expect more from google, massively let down by you

From: andrew.[protected]@funeralsafe.co.uk
Sent: 08 June 2021 16:38
To: ads-support@google.com
Subject: RE: Google analytics access [[protected]]

Good Afternoon,

Yet again I am yet to hear from you, what is going on? I still have no access.

Please can you get this sorted

From: andrew.[protected]@funeralsafe.co.uk
Sent: 26 May 2021 10:17
To: ads-support@google.com
Subject: RE: Google analytics access [[protected]]

Good Morning,

I have sent the requested document 2 days ago, I am yet to hear anything from you. Can you please confirm this is complete as I am needing to get access to our account properly.

From: ads-support@google.com
Sent: 25 May 2021 19:13
To: andrew.[protected]@funeralsafe.co.uk
Subject: Google analytics access [[protected]]

Hi Andrew,

Thank you for your response.

Please be informed that the format of the text file must be as followed below:
1. Create a text file and save it as: analytics.txt
2. Include the following string of text in this text file:
"GooGhywoiu9839t543j0s7543uw1. Please add andrew.[protected]@funeralsafe.co.uk to GA account UA-[protected] with "Manage Users and Edit" permissions - date INSERT DATE."

3. Upload this text file to the root of each of the domains from which you're requesting access.
You'll append "analytics.txt" to the end of your URL. For example, if your site URL is http://www.example.com, the uploaded file will look like this: http://www.example.com/analytics.txt
I hope the information provided was helpful.

Awaiting for your response.

Sincerely,
Reena

NB: If you need to reference this support ticket in the future, the ID number is [protected]

This email may be confidential or privileged. If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and attachments, and please let me know that it went to the wrong person. The above terms reflect a potential business arrangement, are provided solely as a basis for further discussion, and are not intended to be and do not constitute a legally binding obligation. No legally binding obligations will be created, implied, or inferred until an agreement in final form is executed in writing by all parties involved.
1600 Amphitheatre Parkway
Mountain View, CA 94043, USA

I had the worst experiences of the service on 8thJun 2021.
I ordered a services to have my Dryer checked. I was told and booked appointment for 8thJun. She said the service should completed by 15 min. The service call was $ 139.00 and every 15 min. was $45.00 . The technician called on the 8th but stayed only 15 min. without telling us what was wrong, and without telling us how much was the the part and went ahead changed and told us the charge was $ 301.00. I was shocking to learn about the charged but I was engaged with a virtual meeting so my husband just gave him the credit card. then he charged and left .But when I got my email I saw the charge came through my card was $391.45 . The technician did not leave us any invoice at all. I called him immediately and was giving a different amount and we asking he should let us know before he changed any part. My dryer is working at the time . I was so shocked about the part need to replace after I was charge. When I called Bosch Center back and I was promised the Manager or Supervisor will retune my called in 48hrs but a week gone by no one called me. I finally got the invoices on 10th Jun by customer services and the timing which they indicated was from 1pm to 2pm that was so incorrected.
He showed up at our door at 12:30 pm and finished at 12:45pm and done the paper worked and completed by 12:50pm I got my email receipt at 12:54pm.
You wanted to talk to the customer service but they are all on the company side. . I was told any one want to change something they should inform the client first about the product and the amount. is up to the client if they want to change or not, and the invoice should be gave out at the time of the job was completed . I felt I am being cheated. The dryer is still not drying my clothes. The problem is not fixed . Worst nightmare.

I have been getting hit for 9.99 for a white and just caight it. Your name google is on the account charging me. How do ifix it i have tried and tried to stop but the charges keep coming . o wish you would please help stop ache advise what i can do to resolve
And to stop future charges coming from accounts with your name on them. I am waiting for your response and now debating legal action because this was totally illegal.

(1) Chrome continues to not let me look at my passwords in Preferences.

(2) It does not recognize my ID and Chrome password. I have to go through the retrieval process each time I need to use Chrome.

(3) The only use I have for Chrome is to access an account at one single company that set up its site to be unusable except through Chrome. With this sole exception, I have used Safari for many years and find it to be reliable and easy to use.

(4) Please help.

[protected]@gmail.com
This person and others keep sending me invoices from Norton.
This has to stop.

#INVOICE ZZA2021AA
Inbox
Dwight Sealey
11:40 AM (11 minutes ago)
to nortoncustomer58, bcc: me

Respected User,

Your yearly membership for SECURITY NORTON 360 has been successfully renewed & updated.

The debited sum will be reflected within next 24 to 48 hrs. on your account profile.

_PRODUCT DESCRIPTION_

……………………………………………………………………………………………………..

Invoice No. : ZZA2021AA

Item Code : SECURITY NORTON 360

…………………………………………………………………………………………………………

Order Date : 4th June 2021

End Date : 2 Years from the Date of Purchase

………………………………………………………………………………………………………..

Price : $200.01 USD

Payment Method : AUTO RENEW

………………………………………………………………………………………………

* If you wish to claim a REFUND then please feel free to Contact our Billing Department as soon as Possible.*

You can Reach us on +[protected])

Regards,

Billing Department

On 5/12/2021 Google Play billed my debit card for $5 and then on 5/13/2021 Google Play billed 100 times for $5.00. Total: $505.00! It took an hour and half for them to charge it every 7 sec to get there.
Filed for refund and they stated that due to prior history with the merchant it is denied. When I looking at the google account there is NO record of these $5.00 charges and they weren't going to tell me over chat who the vendor was. When you look at the account, not one charge was even number since they collected tax. These charges were even $5.00
There is NO phone number available to talk to a person due to COVID. The forms for fraud does not allow for detailed explanations or documentations that I wanted to send.
When I chatted with a representative they said it was escalated but then when I chatted again the next rep said I needed to fill out another refund form. I asked for a supervisor and they said he will contact me 24/48 hours thru email which I've haven't received.

Hello, my name is Hanna and I would like to get an answer.

I used one of the services for education, I would like to write a review and I noticed that google don't give the option for that.

I used this company and they providing very poor service.

I what to know why reviews are hidden from costumers?

This the company website https://www.wes.org/

Thank you!

Google Earth showing greatest irresponsible Depth measurement statistics …..Please follow the Attachment
Depth of Mariana Trench is only 61.3 ft !
Everywhere such wrong Height & Depth is showing in Earth.

I got contacted by QuantBitex.com and the employ there convinced me to make first a deposit of 250 dollars and then 1000 dollars link or something like that, it's been two months since I am asking for my money back, and they just change the account manager or postpone me forever until I get bored and forget about the money, that feels like a fake site to me and I don't what this to happen to anybody else, I know it's not lots of money, but if they do this to 1500 people a month they are gathering something and messing with peoples life, I don't see that as good business for Google in the future. Unfortunately there is not much I can do about my money, but I am nagging them every day and making complaints everywhere I can in order to stop this abuse of people that just try to get a little air in life and this kind of business takes advantage of vulnerable people, besides there is no entity that deals with this kind of things from what I know, but I will not stop, I heard of this thing, skeems, but I never believed that to be true, they can let you but naked you just like that with no remorse and no law about it, I will not stop and I will go public with this until I stop or regulate this skeemers!

chak in photo

Google keeps insisting my account should be connected to the UAE as that is supposed to them my home country.

I have asked several times to correct this but their answer is that after analysis of the data, they keep my account to be connected to UAE.

I have never been in UAE I have never been even close to UAE, I have never been in the middle east at all.
I have never been more south than France for that matter.

My IP address has been 99.9% of the Time Swedish.

Even the servers that I use with my VPN are always in Sweden or incidentally in Canada or US.. depending on geo-restricted websites I like to visit.

How on earth is is possible that my account is being associated with UAE?

Facebook had the same problem... hence the currency my account works with is also UAE.

There are ongoing debits on my statement from google. These small random amount happen spasmodically twice, sometimes thrice monthly. On checking with google no purchases have been made. On checking with my bank they say I must inform google. It's like a vicious circle. What must I do when it's obviously a scam?

I have read such a scam exists. https://www.complaintsboard.com/google-fraudulent-charges-on-my-credit-card-c855117 Here are hundreds of similar complaints/reviews.

I hope this helps to recover everyone's money.

Thank you.

15 Charges on May 26, 2021 on my discover card. The phone number given is not available [protected]. I would like to know who is making these charges.
Can you find out where these charges are coming from? Right now they are all pending. The web sight given is this one. Can you help if they are still pending?