Goodwill Industries
reviews and complaints

Some of the employees are mean and many of them swear and say [censored] a lot. Some of them can get by with doing little of their work and still get bonuses and good reviews. Some people always get the day hours and have lower goals than others. Some people do not have to clean the dressing room while others have to do the dressing room all the time. The managers have favorites and will fire you if you complain about anything. If you do a good job you get punished and bullied.

You get this stuff for free and your charging people new prices..the CEO of this company makes millions ..must be a money hungry greedy terrible human being to let this go on..l can buy anything in your store cheaper at the dollar store sheets shoes clothes dishes curtains towels ..it's called good will..but should change the name to GREEDY WILL would be more true.your taking advantage of the poor when you are suppose to be helping them.its very sad and I know I am not the only person to feel this way.i will never shop your stores again.ypur sad and good will sucks.

I have supported your stores for over 40 years with purchases and donations. On September 3 2019 I Afterwent to your Clovis Calif Store. I have a bad shoulder. I saw Treadmill that I wanted to purchase. I asked employee to help me with it. He said ok but left . And never returned, After 10 minutes. I saw young woman. Which was the manager . I asked her for help. She referred me to the cashier. I purchased some furniture when I saw the cashier. I also asked for help. The cashier directed me back to the furniture so the employees good pull it for me. In which I did . The cashier called for someone.After 15 minutes I asked another employee for help. She got the same manger I talked with before . Who then said I had to back of the store and show them the receipt. I then grabbed the treadmill with my right shoulder in pain towards the front of the For the electrical outlet to see it it works . As I neared the front. And employee asked if I needed help. I told her she was to late and voiced my concerns. By the time I got to the front I was to angry to purchase the treadmill. I then went to
The back of the store to pick up my items I had purchased. By the time I drove back to the store I was livid. And I used profanity as they loaded my merchandise. The same manager came out and proceeded to till me to calm down. I asked for her supervisor phone number she gave me the wrong number. When I called back for the correct number . They placed me on hold . I called another goodwill store. I talked with the managers supervisor, And he said get back to me today in which he did after several attempts he called me @ 5 pm. I did not ask for anything but apology from the manager, Today when the supervisor talked with me he apologized to me for the managers actions. And said get an apology from the manager. And when I said I was going to complain higher up . He told me that he would ban me from your stores. I can not believe after 40 years Doing business with goodwill . That I was treated this way. Maybe I should support Salvation Army.

I am a current employee of Goodwill in Stamford, almost an hr into my shift I was told I was learning to sort and once she went home I had to finish sorting merchandise, I spoke to my manager Ellen in the office and just explained to her that I didn't feel comfortable working in sorting because of bedbugs problem, she says ok I can go back in the floor to recover for the rest of the night but she had to tell another manager (Karla) that I didn't want to sort. 5 mins later I get called to the office and was told I had to go home because I didn't want to sort, that was rude, and very unprofessional it's not fair that I got sent home because I'm worried about my safety I am not the only one who complains about bed bugs and it's not fair of the way she treated me and sending me home because of the conditions the store is in.

I was in the wytheville va store I go there alot my mom and I at least once or twice a week never had a rude employee well Friday the 9th of Aug there was three glass platters or large plates wrapped in clear wrap. 3.99 I told the cashier lady I only needed the largest one and could she separate they did not go together anyway I told her I didnt care about price I just didnt need the other two.. Her name was Nancy Hibbs she informed me very hateful and loudly that once an item is wrapped and priced they could not undo it.. I said why not. She said she did not have to explain it and would I just buy it or put it back on shelf.. I went ahead and bought all three. I asked to speck to a manager and she said she was the manager. I said well someone has to be over you . And I would like their name and the store managers name... She prodceeded in ringing up my elderly mom and complaining loudly to all in line about 5 people about it and how I was wasting her time. Excuse me I thought cashiers was being paid to be helpful especially managers.. Well I asked again for her managers name and store managers name She finally gave it to me seeing I wasnt leaving til she did.. All the while as I was standing there one of the guy employees was on a cell phone calling someone and telling them that they had tagged a bed as sold til person on phone could get there to look at it..This is not the first time I have hear and seen people either be on the phone telling someone about an item or taking them to the back to get a just arrived item.. There is alot of wrong doings going on up there. Perhaps this needs to be looked into.. Stuff is gave to Goodwill and changing a price shouldnt matter as long as its a fair price.. This other is wrong because it should be first come first get but up there you have to know an employee in order to get any furniture or good items.. And managers should not be so rude and hateful to customers and should not gossip to other customers about another one This person should be fired immediately she has been rude to others as well.

While checking out I asked if they would discount a shirt that was ripped under the arm and side and I was told no. I asked if they would switch the color tag to yellow to make it 50% off since is was damaged. They still said no. I asked for a manager and I was told the same exact thing. The manager said they aren't allowed to sell ripped clothes and that I either pay full price for it or they would be taking it off the floor and trashing it. I asked if I could have the item since they were throwing it away and he said no. I asked if they would accept 2 bucks and I said they were a donation store and any amount of money would benefit them. The two ladies behind me agreed and we all feel Goodwill was wrong. Thus upsets me as I am a frequent shopper there and also donate a lot. But if that's how this company wants to be please let me know.

Most furniture sold more than a day ago and still will not sell. The sheets states that all furniture must be picked up in 24 hrs. If you cant pick it up you shouldn't be able to buy especially if the store is not going to follpw the 24 hr policy. This is annoying when you find something, you have a way to transport it, and they will not sell it. Maybe the policy should be same day instead if 24 hrs. And the manager that i spoke with was less than pleasant, the other workers were great though.

I just read where head of Goodwill in Illinois is firing disabled employees because 2020 your organization will have to pay min wage, plus her salary $164, 000 her son $96, 000! I cannot believe you are not required to pay min wage Period! Just exactly what are the salaries of your executive board and board members! Someone in your so called knowledge has totally lost their mind! U raised prices, you give no discount to Seniors or Military U use to buy a $5.00 card and got discount no matter COLOR OF WEEK now MONTH then out of blue We don't take card. Who gives u the rights to do what u want and if you are unware Firing Disability does not come without consequances! U should be ashamed and the lady with 20yr experience first cashier U should bow your head in shame u of all should stand for the What is Right! I have gone one facebook posted do not donate, spend one dime at any Goodwill they discrimiate anyone with disability! I am contacting my Senator and Congress Person! I am feed up with u non-profit organizations getting away with whatever u want is time u are regulated u have to account for profits, salary, and made public where these monies go. Look at Goodwill 3yrs ago as to today, tell me is it better-NO I am also going to request Home Depot, Lowes, WalMart, just to list few Do Not Donate to Goodwill! I am retired and I can sent request ALL DAY!

To whom it may concern. Please help!
Ongoing issues with this location since new management took over late 2016. Everything from missing orders, to unlawful use of usps government boxes & then shipping them with fedex. Speaking with management is of no resolution: they lie & are condescending "despite our nearly" $200k in support annually at this specific location.
As of a month ago after 3yrs of combining all our orders they started refusing to combine, making profits funds from shipping by not combining orders making us pay for every item individually for no apparent reason, & have know reason. We have also left numerous messages by phone & email with a deliberate no response. We figure this to be somewhere between $700-$1000 per month just from our business alone. We have also currently tried to contact the customer support on shopgoodwill site and continue to get the runaround from them as well, I have requested them to forward me to someone who can help & address my concerns about this location but they continue to default to giving me they same phone numbers to that location & not directing me to a high up. Please someone help.

I purchased a lamp on Saturday took it home got it set up, plugged it in it didn't work, but when I got it set up I took the sticker off knowing that everything I have purchased at Goodwill has worked and found out this one did not work. So on Sunday I returned it showed her my receipt and was told they couldn't accept it because I took the sticker off. What really upset me that they wouldn't take it back the manager was very rude, I'm assuming she was the manager because the cashier had to go ask her permission to see if I could return it, but the cashier was very nice. The mamager could have been nice about it when I ask why and her rude attitude replied because I don't know if it's ours or not. Even though the lamp was inexpensive it was the rudeness of the manager that was upsetting.

I first gets a job through Goodwill staffing agency in Austin and Eric sherman was the man who hired me, who never scheduled me to work, but i have the uniform T-shirt, I entered in the Austin Salvation Army on 6/11/2019 and so shortly after that I applied to work, he claim he was not in charge of the scheduling and that he sent me a list of job positions to choose from to apply but it looked like me to become a employee through the Convention center and their was scheduling to work through the Goodwill staffing at all, and so he inform me to show up at the Convention center in Austin to talk to the manager to set up some kind of scheduling, i spoke with the manager Tigey who said he was not in charge of the scheduling and needed to speak back with Eric Sherman
and said he only needed me to work one night and i work that one night and have not been working now for two months now but meanwhile through the Austin Salvation army my 90 days will be up on July 11, 2019 but in the past moving from shelter to shelter not having anything wrong with me, led me to be kicked out in 90 days without any full-time work just because i do not have anything wrong with me and want to be self sufficient and that is what these shelters claim they are doing but is not doing in reality. I am being faced to being kicked out back into the elements. They only give you 30 days without anything wrong with you and to work a job.

A friend and I visited the Goodwill store on 4353 Merle Hay Road in Des Moines, Iowa. Nothing was price! The only thing that was price is the wicker baskets and DVDs. It was frustrating shopping not knowing the price of anything. And the items that we did want to purchase they wouldn't sell to us when we finally got to the counter because they didn't have a price on them. So they wouldn't even sell them to us. The store had plenty up close but almost nothing for miscellaneous nick-nacks. Seriously the Shelf 20 ft long we have three items on it or no items. So I don't understand why they can't have anything priced. It's not like the place was pack out with merchandise. I was surprised at how bare it was. Which was why I was super surprised when I found out nothing was priced and then I was super duper surprised when they wouldn't even sell it to us. The items were going to be two or three dollars. It just seems like they could have sold items to us for a fair price. Or just sold them to us period. None of the 9 items read wanted to purchase had a price tag on them. Not a single one. In a situation like that, it's not the regular employees fault, necessarily. It is on the Manager to make sure those things are done whether they do it themselves or they will start the regular employee to do it. It's the manager's responsibility to make sure it gets done. And it's the manager's fault but it wasn't done. Around 80% of the merchandise in the store was not price.