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1.4 468 Reviews

Goodwill Industries Complaints Summary

47 Resolved
419 Unresolved
Our verdict: With Goodwill Industries's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Goodwill Industries reviews & complaints 468

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7:09 pm EDT
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Goodwill Industries reversed race discrimination - harassment

Since February of this year, I have been faced with harassment from black employees at the Chester, Virginia Good Will Store. Merchandise has been witheld from me, but saved until black customers come into this store. Yesterday I had tried to purchase of real silverware, but a black cashier grabbed it from the checkout counter and rushed to the back of the store since she said it might belong to a set. The peices of silver was mixed up in 4 or 5 boxes of cheap utincils. I had made a complaint and anotrher employee ( White ) had verified where I had gotten the silver forks, and spoons. When the black returned to the checkout, there were several peices gone. I have complained of many problems at this racist store, but apparently Goodwill doesn't recognise white males as having equal rights. This would never have happened to any black that entered the store.

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Update by Gwoods
Aug 10, 2011 5:29 pm EDT

The Entire Goodwill Industry should be investigated for theft and racial harassment of white customers. Whre are the donations goin to? It it to the hands of thugs who feel that we aqll owe them something? I hear that a lot of valuable mercahndise never reaches customers.

Update by Gwoods
Aug 10, 2011 5:25 pm EDT

The headquarters for Goodwill Industries is located on Midlothian Turnpike in Richmond. I have desperately tried to communicate with several white female employees at their level of incompetence to the fact that blacks at the Goodwill Store in Chester harass and ripoff white male customer. In addition, harassment is an ongoing problem, but unfortunately the lower class at the Midlothian offic e feels that white males deserve trash from blacks. I have heard rumors that the racist store in Chester steals merchandise that has been donated by individuals and from businesses. Valuable jeewelry, furniture, clothes, etc., never reaches the floor for customers. Management tells staff not to allow certain white males who have complained not to allow them to purchase certain items.

Update by Gwoods
Aug 10, 2011 5:19 pm EDT

Chester, Virginia would be a very classy town except for many low class trash moving here. They should stay where're they're welcome and practice their racist daily rituals around their own kind. Our country and town owes these trash absolutely nothing!

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Napa poem
North Hollywood, US
Oct 23, 2012 8:36 pm EDT

I totally. Agreed with you . I have my 3 items $150 left with the supervisor as the item mis lead or mis represent. Those would return for refund that we both agreed. Then the true what left for donate when I asked is pretentious as no time or busy until 4 months past. If those items are gone with no one response to them. I wii sue the company with small claim court . Goodwill is non profil but they are greedy employers.

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Freeforall
Waterville, US
Jul 13, 2012 11:48 am EDT

The same issues are apparent at the Waterville Store in Maine. I had a chain that the lady took to the counter and I never received it. On top of that I am discriminated against, often. I've been keeping a journal of all the incidents for the last 2 years, and its over-run with: thievery, mistreatment of customer, and embezzlement. Store staff makes piles for themselves to take home as donations arrive. Some re-sell these things to make profit (against store policy). I am followed and stared at, called Tinkerbelle, harassed and treated like a piece of poo. They also call friends to buy items. Most customers don't have much of a chance to purchase items of any value, Items are: chipped, broken, and labeled misleadingly. An item of value is taken, in some shape, fashion, or form: by it's employee's. I believe most Goodwill Stores are riddled with things of this nature happening. It's just scary how common and frequent it occurs

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opalstar
98660, US
Aug 20, 2011 8:56 am EDT

To answer Gwoods's question of where donated valuable merchandises are going at Goodwill Industries. They all go to the online auctions, www.shopgoodwill.com. The undervalued items go to all Goodwill retail stores. Most of those stores don't stock higher end for customers to be able to afford anymore. The stockrooms screen the best and low qualities. Most of the customers who frequent Goodwill could not afford winning or higher bid prices on items they would like to have. Unfair practice, totally!

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12:42 pm EDT

Goodwill Industries scam

Dear Beneficiary,

This is to inform you that, you have won a prize money of Two Hundred Thousand Great British Pounds (GBP200, 000.00) in the Ongoing 2011 year International E-mail Draw which was Organized by Coca-Cola Company Of England.

Coca-Cola Prize Redemption Center collects all the email addresses of the people that are active online, among the millions that subscribed to Yahoo, Aolmail, Rediffmail, Gmail, Russian Mail, window live mail and few from other e-mail providers. Winners were selected through Electronic Random Ballot System (ERBS) without the candidate applying or any ticket being sold, Six people are selected yearly to benefit from this promotion and you are one of the Selected Winners.

Winners shall be paid in accordance with his/her Settlement Center, Coca-Cola Award must be claimed not later than 15 days from the date of Draw Notification. Any Prize not claimed within this period will be forfeited.

The following PIN NO: has been assigned to you and you are required to quote it in every mail that you send to us: Coca-Cola - 2011

This numbers fall within the England location file, you are requested to contact our fiduciary agent in England (Dr. Goodwill Alex) with the
details below and send your winning Reference numbers to him;

He shall immediately commence the process that will facilitate the release of your fund to you.

Name: Dr.Goodwill Alex (Fiduciary Agent)
Tel: +[protected]
E-mail: [protected]@live.com

You are warned to keep your winning information to yourself until your fund is released to you, to avoid double claim which will lead to absolute cancellation/termination of Award. We also do not tolerate Laxity and inconsistency in claim.

NOTE: This Draw is solely conducted by COCA-COLA COMPANY UK. and cannot be claimed through any of our Regional Offices in your Country/Area. all communications must be through COCA-COLA COMPANY UK. We will try to respond to every mail You Send as soon as we can.

Once again, We congratulate you for this landmark achievement and implore you with the responsibility of ensuring successful claims. He shall get back to you with the Fund release Directives on our receipt of your personal details as requested Below;

Please, Kindly provide us with the following information for Verification of your Prize;

Full name...
Address...
Age...
Sex...
Nationality...
Home Telephone #...
Pin #...
E-mail address...
Marital Status...
Occupation...
Mobile Telephone #...

"Congratulations Once Again''

COCA-COLA REDEMPTION
CENTER UNITED KINGDOM
ZONAL COORDINATOR.

Copyright [protected] Coca Cola International.

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10:38 am EDT
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Goodwill Industries rude management

I was thrown out of goodwill as is store with no explanation given. I did absolutely nothing wrong as i was supplementing my unemployment with e bay sales. The store manager uses profanity and has had 400 customer complaints. The management above her says we don't care, that store makes a lot of money

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1:53 pm EDT
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Goodwill Industries the manager ella

On Friday I was shopping in this location, I shop there quite offen. I was at the jewery counter and I saw new bags of jewery under the register that had not been put out, the cashier said she was not going to put it out(for some reason she was very angry) I ash the manager Ella, she lied and said they did not get any, then she went and ambushed Christina accusing her of telling me, they did have jewery, while me and another customer was watching(so unproffessional). Then Ella instructed another emp to take the bags of jewery, hide them under a stack of Fossils purses that the emp had in a buggy to take to the back. When I checked out I told the cashier that Christina did not say anything to me about the jewery I SAW IT MYSELF.

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Update by baps
Feb 09, 2012 5:37 am EST

The manager (Ella)for Goodwill, at Gus Thomas, Dallas tx, should be fired, she is rude, loud, unprofessional, steals merchandise/money from the store. She has her picks of like/dislike when it comes to certain customers, these are the ones she gives the lower prices to, others she raises them up. You can catch her in a lie or when she is wrong, she makes up her own rules, never uses the rules of Goodwill JUST ELLAS RULES She lets her favorite employees break all the policies by letting them bring their boyfriends, husbands, baby daddys to help do her employees work. Ellas boyfriend has the run of the place. I have never seen such a bunch of bullcrap. people complain to Corp. but no one does a thing to get rid of her, just a good old gal slap on the back, treat the customers like ###, we do not care, just sell you . Maybe We need to boycott Goodwills, all of them, to let them know we are not happy with management

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aries1964
Dallas, US
Jun 17, 2011 8:16 am EDT

The manager Ella at Gus Thomas is such a big lier, . In the past we were friends, friends enough to talk about her sister/family issues, friendly enough for her to call me at home and ask me to volunteer at the store, without going through the training, she said she needed someone helping her, she could trust, that had her back, I came in to help her. Then for no reason I can think of she started to talk about me behind my back, maybe she thought I told the other gals what she said about them, no, I did not . Now she uses every opportunity to defame me . Giving a rattlesnake to much power is deadly, so I will watch my back when dealing with you, Ella referred to us as vultures, but you failed to realize we spend a lot of money in the store. Kylie you better be careful how you react to what Ella tells you, I know its so easy for you to just believe your managers do not lie. So I will pray for you all

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3:36 pm EDT
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Goodwill Industries inflated numbers

While I worked as a supervisor at the Hendersonville Career Connections, I was told repeatedly to double enter and sometimes triple or quadruple enter the number of people "served" through the center. They inflate their numbers by counting them if they register at one center and then go to another center, they count them up to four times if they register through the re-entry program and then, after a one-time consultation, move over Career Connections and are counted again thereby artificially inflating their numbers. They are counted twice on their first visit, even if they just walk in the door they are forced to "sign in" and even if they only stay for five minutes, they are counted twice, once under "served" and once under "incident".

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Unemployed 702
Las Vegas, US
Jul 29, 2011 2:49 am EDT

I participated in Goodwill's Career Connection in Las Vegas. It was more of a run around, than a company attempting to provide employment assistance. They require that each individual be seen by these numerous "Specialists." You meet with one, complete certain steps, then move on to the next one. The final step requires meeting with a Placement Specialist who will assist with job placement. The job placement assistance I received amounted to receiving a piece of paper entitled "Job Search Websites." Wow! I could have looked on Monster & Hotjobs myself. While sitting in the lobby during several of my appointments, I witness nearly 10 individuals come in and ask if Goodwill was hiring. They were always told yes and given an application. I've checked their website on several different occassions and saw that positions were still available. How can a company offer job placement assistance for the community, when they won't even hire people for their own company? Started to wonder if the program is more of a scam, signing individuals up to this career services to get government kick backs...

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11:59 pm EST
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Goodwill Industries management

It makes me so mad to see this one manager treat her the employees under her so badly at the Goodwill donation sites in the Reno and Sparks area. Pam Alexander-Neihart was hired with no knowledge of GOODWILL and has no knowledge of employee relations. She lies about employees and before you know it the employee is terminated. Employees that have to deal with her are beginning to fear her because she is creating a hostile work environment. If she doesn't like someone she makes there life at goodwill very difficult be changing schedules and ignoring requests. What is sad is employees are to scared to say anything. How can Goodwill allow someone with such bad work ethics work in a management position.
When I think of goodwill I think of a great company that strives to help individuals with various employment barriers stay employed. Then Neihart comes along and does whatever she can to get that person terminated. She doesn't try and help that person or talk to that person. She is uncaring, self absorbed, and simply mean.
Here is some information about Goodwill... Maybe Pam should read it.
Goodwill Manasota is accredited by CARF, the Commission on Accreditation of Rehabilitation Facilities.
Core Values - What We Believe
Our People. They are our greatest asset. (THIS IS ONE SHE OBVIOUSLY DOESN'T KNOW)

Honesty. We work together with integrity and with the highest ethical standards.

Effectiveness .We are dedicated to making the right things happen with superior results.

Stewardship. We accept responsibility for the care of our mission, guiding principles, resources and people.

Continuous Improvement. We are better today than yesterday, but not as good as tomorrow.

Teamwork. No person is as smart as all of us.

Open Communications. We create a safe environment for quality communications as well as quality listening.

Responsibility. We value our personal and professional obligations; we keep our promises.

Spirit. We bring a passion for our mission in all we do.

Acknowledgement. Our people will be coached and know where they stand. We recognize work well done.

Empowerment. We provide skills, resources and authority to assist people in making informed decisions.

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Update by where are all the honest people
Mar 06, 2011 1:44 am EST

I agree the items are way overpriced and it does not appear that the company itself even cares about what they stand for anymore.

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2:24 pm EST

Goodwill Industries stay away

My wife bought a wedding dress for her daughter at the Pepper Ferry Rd Goodwill near Blacksburg Va. It turned out to be too large for her daughter and she took it back to the same store the next morning. The girl at the checkout called the manager to see if she could get a refund. When hte manager arrived she began fussing at the checkout girl because a plastic hanger had been included with the dress.

MY wife was polite and respectful of this woman, but since she only had the credit card receipt for the purchase, was told that she could not get a refund or store credit either. My wife threw te dress on the counter, told the manger to keep it and stormed out.

A few observations - Goodwill wants to portray themselves as a legitimate and even upscale operation - but this kind of behavior shows what a second class act they truly are. If this manager thinks that we will ever walk in another Goodwill - she is wrong. If she thinks we will donate anything else - she is wrong. If she thinks this kind of behavior will not effect her bottom line she is wrong - if she thinks we won't try to take this up with the credit card company and the better business bureau she is wrong. If the company thinks that his sort management won't effect them overall they are wrong. If they think they can succeed with this sort of management then they are wrong - especially in these times what goes round comes round. Go on Badwill! Keep it up We will witness your demise. The local thrift stores are a hundred times more pleasant and reasonable to deal with.

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Jistjess
Hollywood, US
Mar 16, 2011 2:05 am EDT

Goodwill is horrible I agree with your wife. Just check out all the MILLIONS of complains, this isn't the first time its happened.

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pobarjenkins
Minneapolis, US
Feb 22, 2011 7:58 pm EST
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Why didn't your wife keep the regular receipt? Anyways, it sounds like she had a temper tantrum.

"My wife threw te dress on the counter, told the manger to keep it and stormed out." How very mature of her.

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va_girl
Norfolk, US
Feb 22, 2011 3:20 pm EST
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I would hardly deem "throwing the dress on the counter, telling them to keep it, and storming out" being polite and respectful to the manager...
Goodwill Industries is a charitable organization. The monies received through the thrift outlets are used to fund multiple programs for those in need. Just something to think about...

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9:30 pm EST
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Goodwill Industries software piracy

We are a small business, one location, and are a Microsoft Partner that sells new and used computers, parts, and accessories. We have, to the best of our knowledge, stayed compliant with Microsoft’s extensive set of guidelines and license agreements. Goodwill Industries moved into the front of our building a few years ago and recently moved their entire used computer sales operation into the front end of this facility, with an expensive storefront façade, animated marquee, and the best of everything tax-free dollars can buy. It was a bit unethical, to say the least, given our tenure of nearly 18 years at this location. They've really hurt our business by riding our coattails and distracting customers to their store that would otherwise be coming to our store in the rear of the building.

You might think, “What? Goodwill? The community good-doers?” -–but what really should matter is that Goodwill is selling refurbished computer systems that, in most cases, have a Microsoft Windows COA (Certificate of Authenticity) taped onto the case (or none at all); and they're pre-loading and advertising Windows operating system on them; but they ARE NOT providing the original CD or a qualified restore solution to their customers—the same customers I would be selling to--THIS IS ILLEGAL!. Goodwill is even offering the service of reloading the illicit windows for $74.95, should it need so at a later date. I have video evidence to back up these claims. I would provide pictures, but how would that prove that these computers are actually in their store? Just march on down to your nearest Goodwill Store--they're everywhere! You'll see! They’re selling their illegitimate, donated computers like hotcakes (to retail customers), yet, we have received a ‘Cease and Desist’ letter from Microsoft stating that we are not allowed to sell our used computers without providing both required license components to the buyer. We have complied with their policies and are only reselling non-refurbished, used systems with legitimate COA and original CD or restore partition, as their representative stated we are allowed to do. All other systems for sale have a legitimate copy of Linux installed on them, or nothing at all. We never installed Microsoft software on a system that did not have the original COA in place, but it seems to be okay for Goodwill (less than 100 yards away from us) to completely disregard the rules. At one point, I warned a Goodwill V.P. that it was not legal to sell the Dell OEM Windows packages that they were selling individually over the counter, because that software MUST be bundled with the computer with which it was originally sold. It didn’t seem to matter, because perhaps they feel that they are immune to the consequences of violating these policies. Maybe they are…? Nevertheless, I have reported their activities to Microsoft.

When I spoke with Microsoft's representative regarding our Cease and Desist Letter, I verbally reported Goodwill’s activity to her, but it seemed her only concern was that WE cease and desist. I understand that in the Public’s eye, Goodwill is an organization that gives back to the community. Little does the public know that a large part of Goodwill’s humongous profits are likely shuffled into excessive operating costs and extravagant executive salaries before any money makes it to benefit the community. They should be investigated well beyond the case at hand.

From our standpoint, if nothing is done about their illegal activities soon, then this will become a question of discrimination against all used computer dealers who ARE playing by Microsoft's rules. I expect Microsoft will do due diligence in their enforcement efforts, and go after the perpetrators who are really hurting them, despite the offender’s social stature. We play by the rules, and so should Goodwill.

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10:52 pm EST
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Goodwill Industries Acusing Wrongly People of theft

Here it goes I can not belive that the Goodwill stores get so many people for theft when they sell pure junk from unwanted donations from people and they turn around to sell it to the public for a lot of money.This is a big scam going around for many years already someone has to stop this action has to be taken on these Goodwill stores and close these stores for ever and arrest these people who ever they are it is not fair for people who are in need poor or disabled to be paying a fine just for getting donated stuff out of the store not in the store.This is for everyone that sees this complaint they scam everyone by taking their money in a decent way to their pockets and getting richer everyday and the poor getting poorer everyday.SO who are the thieves we are or they are in my opinion they are cause they don't even help anyone like the salvation army does remember everyone they just want U ALLS money in their pockets Scammers.

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Update by Abriana
Dec 15, 2010 11:10 pm EST

I agree with this GOODWILL STORES GO TO HELL THE DEVIL IS WAITING FOR U ALL TO BE DEVOURED AGAIN AND AGAIN REPETITION I'LL BE GLAD WHEN THEY CLOSE ALL OF YOUR MOHTER ###EN STORES AND SEE U ALL OWNERS OR WHO EVER U ARE ENDING POOR LIKE WE ALL ARE RIGHT THAT'S RIGHT OK OK OK!

Update by Abriana
Dec 15, 2010 11:04 pm EST

I totally agree with this ### going on for many years it, s very true why people should pay for donated ### that is because they don't want it and they give it away and they want our money so they can buy luxury cars while we are stupid to go there to buy used and unwanted stuff in other words it's nothing but pure trash.Quit donating to these stores it is not worth it just throw it in the trash or give it to someone that really needs it not them who ever donates to these stores U ALL DON'T KNOW ABOUT THE BIGG FAVOR u all are doing for them.idea sell your stuff don't give it away to the goodwill any more they treat humans in a mean way why should'nt U all do the same to them...

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pobarjenkins
Minneapolis, US
Dec 16, 2010 3:54 am EST
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The Goodwill by my house is very nice and very giving, but each is different. " I can not belive that the Goodwill stores get so many people for theft " What are you talking about here? Are people stealing from Goodwill? If they are then they deserve to get fined...? If I misunderstood you, I apologize.

Anyways Abriana, it makes you look a little pathetic responding to your own posts to make it look like your point is supported.

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cgs
Leander, US
Dec 16, 2010 1:01 am EST
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People would be appauled ( I may have spelled that wrong) there's a spell checker out there! Anyway if people knew how many of their donations are discarded by goodwill . They might not donate so much to them here in Texas goodwill has a Bluehangar store, you can go there and shop and buy your items by the pound... anything that does'nt sell is "recycled" thrown out..there are bags that GOODWILL NEVER OPENS if you open them you can find some real treasures! What bothers me is the waste! I wish someone would open a store for disabled children such as MAKE A WISH...and let the proceeds go to this charity..just a small portion of the merchandise goodwill tosses out ..could make a lot of dreams come true for these children...I know people would donate to this cause..Goodwill's motto is "They put people to work" and the office personnel gets the big bucks..people consider donating to small rural towns many of them have thrift stores that put the merchandise back into the community..such as St.Vincent de paul...churches...etc..just my two cents

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12:36 am EST
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Goodwill Industries uncorteous managers/cashiers

I have been shopping at this store as well as donating, but I bought a pair of pants that did not fit and when I took it for a store credit the manager argued about the price then he said that I could only take clothing for exchange. If it is a store credit I should be able to purchase anything with that amount.

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anon207
Beacon, US
May 07, 2012 11:50 am EDT

I worked for Goodwill and District Managers will tell their managers to try to do exchanges instead of store credits, because store credits are deducted from the stores sales for that day. They are a non profit but it is still all about hitting your sales goal. Can't tell you how many times I was told, " that I was only as good as my last numbers".

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Anon
Albuquerque, US
Mar 26, 2012 12:50 am EDT

Anita, it's not Charity. Any money going into Goodwill goes straight into Goodwill CEO pockets. They're just a money making company hiding under the guise of a charity. They're very good at maintaining their image.

When I worked for them, oftentimes the managers would tell me that I needed to only give out store credit instead of refunds, so that goodwill retains as much money as possible. Shop local thrift stores. Avoid Goodwill.

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Kitpawee
Burbank, US
Apr 04, 2011 10:25 pm EDT

Don't blame her for Goodwill's jerky attitude.
Try the Housing works thrift shop in Chelsea- better quality staff and goods.

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5:28 pm EDT
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Goodwill Industries picky about donation

I recently took 2 bookshelves in great condition to donate. When I pulled up, the guy that came out looked at them, squinched his nose at them and said, "They're in bad condition" I said, "What? No, actually they are in great condition."
He then went back there, reluctantly took them off the truck then asked if I wanted to donate to a kids charity fund. When I said, "I would but I have no cash on me.." the guy turned right around and walked back into the store.
Noticing this rude behavior, I loudly remarked, "YOU HAVE A GOOD DAY!" And he didn't even turn around or respond.

Now, I have been in this store many times and have noticed the literal GARBAGE they have in there.The last time I went in there, they were selling a carpet cleaner for $19.99 and we actually laughed at it because it was so filthy! The entire thing was clogged with dirt. Why would they not clean it out?
So they will accept nasty, dirty stuff but ### about perfectly good bookshelves?

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pobarjenkins
Minneapolis, US
Oct 13, 2010 8:31 pm EDT
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Condition is subjective. Maybe they have high standards for some items and low standards for other items. Either way, they took your stuff off of your hands.

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10:21 pm EDT
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Goodwill Industries english only please

I am complaining about Goodwill always playing public announcements in spanish. Why do I have to be subject to this. That last time I checked this was the United States of America and we speak English in this country!

These illegal aliens are trying to take over this country and the stupid acting people in Washington are to blind to see it.

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Update by keithie
Jul 30, 2010 10:24 pm EDT

I totally agree. Boycott anything and every thing from mexico.

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where are all the honest people
Reno, US
Mar 03, 2011 12:14 am EST
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I totally agree. Same problem at the Goodwill in Reno. I walk in there and hear mexican music on the loudspeaker. Last I checked I was living in America not mexico.

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shepmom
, US
Aug 02, 2010 10:26 pm EDT

As I said, unless your ancestors were Native American...

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shepmom
, US
Jul 31, 2010 12:28 am EDT

This country is a melting pot. Unless you are Native American, your ancestors were too. Many did not speak English when they came to this country and it took many years to master the language as English is the hardest language to learn.

Has any of you 'I hate the Mexican" crowd thought that maybe, just maybe, these people are legal immigrants? That they may not have mastered the language yet and a little compassion might just be warranted? Like an announcement in Spanish so that it is not misunderstood.

It's no sin to learn another language BTW.

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scoobydoo
Orlando, US
Jul 30, 2010 10:49 pm EDT

I hate when they play Spanish music in stores. If immigrants want to come to our country, then they need to at least know basic English just like most of us know basic Spanish, this is America.

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10:16 pm EDT
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Goodwill Industries deceptive practices on site

I bought from goodwill auctions thinking I could make money a during a 45 day period of sadness and depression …but…I had hope with god’s will help me find a way to help family that is sick and dying… or without jobs.

But! I lost over $3, 5o0 on goodwill auctions profit zero this is how it happen! Buyers beware…if it is to good to be true it is!

I had idea to make money last week of march started biddding on auction goodwill while depressed needing money figured I could buy and sell on internet… everything I bought was junk and not worth the price I paid for it or the shipping…

My life got hopeless after I realized what I had done by…buying bidding or gamble on goodwill auctions and worst I was stuck with credit card bills and a room of junk >

Goodwll does not describe or are they truthful about what they put up for auction… issue as condition, age, u name all junk…. And I agree something happens when bidding …maybe it like what I read it has shills/shields or rig bidding proxy or what happens they sell junk for top price…
Yard sale-flee market – dollar store junk …still can’t understand the more boxes I open the more depressed and despondent I got…everything I bought I will lose money on now I am in debt…and now I am really depressed I feel goodwill auctions ripped me off….
No not buy or give to goodwill they don't knwo what good will is read other complaints about search goodwill auction fraud... See other complaints aout goodwill ripoffs!

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PIPPINGHOT
Fremont, US
Sep 27, 2013 6:39 pm EDT

DONT BID ON GOODWILL AUCTIONS. THEY ARE FIXED. IF YOU WANT TO BUY SOMETHING REAL GOOD YOU CANT. THE EMPLOYEES SET UP THEIR OWN ACCOUNTS AND EVEN WHEN YOU THINK YOU WON THE BID ON SOMETHING THEY DIDNT PUT IN DESCRIPTION THAT WAS WORTH A LOT, AT THE LAST MINUTE THEY WILL TAKE IT FROM YOU LIKE YOU DIDNT WIN IT AND BUY IT THEM SELVES. THEY ONLY SELL YOU WHAT THEY DONT WANT. DONT DONATE TO GOODWILL GIVE IT TO THE SALVATION ARMY! SCREW THEM

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Napa poem
North Hollywood, US
Oct 23, 2012 8:53 pm EDT

Shopgoodwill.com at Santa ana did as you said mislead auction the broken and mis represent item, I got the items that post ads with good condition, true is detective and not working some said come with accessory, when you pick up is missing. I took complaint and return for refund. The supervisor at Santa Ana was lier to me . After I ask for my money, no one responsibility . I loss my items and money. They are greedy . I would sue them

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alan melody
Crown Point, US
Jul 09, 2012 11:39 pm EDT

I have been very happy with your auctions, except this last time you went down for maintenance you deleted all my files. Now I have no idea of what items that I bid on have been won by me or who I owe money to? Please look into this...I do wish to be one of your satisfied customers. thank you.

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9:05 am EDT
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Goodwill Industries priced way to high

went in to check out prices on old tv`s to find out the tv`s are priced as if they were new an the manager nad no care or concern an he got more managers in store there to try to convince me that the price was good i can purchace old tv`s any where or online i was hoping my money went to help someone yet i was forced out of the store .. i honestly feel as if EVERy item in the store was GIVIN to goodwill FREE no cost an goodwill makes a good profit . theres no reason to let anyone leave even if the item in question has to be sold at the customers cost to keep everyone happy that what money was taken should be honered an happy they got the money to what i hear goes to help others i feel cheated an now dont want to go back over one tiny tv that good will holds yet..

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Goodwill Industries wrongful termination

I was wrongfully terminated for false allegations from one employee. from what the project manager stated on 5/21/10. i have worked for goodwill industries for nearly 3 years and had overcame incredibly negative odds and completely turned my life around. i started working for goodwill at the marine core air station on december 21, 2007 through a vocational rehabilitation program. (a program that helps rehabilitate individuals who are either coming out of incarceration or have a disability that enables them from getting competitive and equal opportunity employment and train these individuals for the competitive work force). i had recently closed my father on april 14, 2007 and had gotten my self addicted to pain pills from 2003 until 2007. my father was a alcoholic for my entire years being raised until 2002 and and we moved around from state to state and town to town until we moved to Beaufort, South Carolina in may of 2003. on november 1, 2004 i had my first of two children, my 5 now 5 year old son brendan dasan fillinger. it took me 3 years after we had my son and loosing my father to kick the addiction to pain pills and for the first time take control of my life with the help of a my councilor from vocational rehab that was the only person who would give me the chance to prove my true potential and earn a honest living and provide a home and food for my family which is my now wife lora, my son brendan, my daughter violet marie, and since my father passed we took in my mother karen and my 4 brothers and baby sister who are timothy blake (now 20 years old with a new wife and child which was born 6/3/2010, brian colby recently turned 18, zachary lloyd recently turned 17, alexander ryan 14yrs old and last but not least destanee brianne fillinger which just turned 10 yrs old! my brother timothy and his new wife and child no longer are living with the rest of us. when i started working for goodwill food service in december 21st of 2007 and had my problems with some of the ways that goodwill was operating and treating the client employees (employees with disabilities) which i might add make up 80% of the staff at the mcas beaufort mess hall. so i seen that by voicing my concerns was getting no where i then buckled down and set a goal to become the youngest supervisor to to make a difference for not only myself, but to be a fair supervisor that all the employees could trust and rely on whenever the occasion called for which let me just say was on more than on a daily basis. it took me less than 1 year with hard work and dedication to go from being a client to a supervisor and part of the management team. less than two weeks of becoming a supervisor the project manager was wrongfully terminated and later won a lawsuit for age discrimination. the assistant project manager was terminated along with the employment specialist for the clientes less than two months after the project manager whenever they brought in the new project manager from washington state. in the first meeting he held the first thing that he said was that i everyone here should know and will come to find out that i am a redneck! this man scolded me on almost a daily basis for things that was i had no control over and even for things that took place on my off days i was being blamed for. any time i took a situation with one of the other supervisors to him he would tell say that he couldn't imagine that individual doing that and nothing was done. this man preached teamwork at all the meetings and would say one thing and do another, i was discriminated against about my age and was made inferior over my job and position even after i received my managers servsafe certification the first time i took the test, yet supervisors that have been there nearly 20 years and failed this test on more than 2 and even more occasions than that was still being showed favoritism and special privileges. my anniversary was on december 21, 2009 and was not able to use all my vacation time due to other supervisors being put first and even being let to take 2 vacations before i could have one requested day off and them taking a week to two weeks at a time, and now i will not receive payment for 59 hours of vacation time that i was never able nor aloud to use. they have held my last pay check due to my having only 10 of the 11 uniform pants issued although we moved to a new building a little over 1 year ago and had both project managers and employment specialist being replaced and however i did turn the one pair of pants in when the former managers was still employeed at goodwill and not documented due to the transistion of new management and a new building. when i expained this to the current project manager he called me a liar and told me that he is going to send my check back to the corporate office for them to redue mycheck and deduct the pants from it. after i spoke with the project manager he had the production manager call me and tell me these things. the production manager then told informed me that he had been briefed on details and sit in on a meeting about the allegations even thoe he had nothing to do with the situation and is not in his job discription to handle these matters in the first place. they have violated mybreach of trust rights by envolving parties that was not directly envolved and failed to give me a fair and equal opportunity to defend the allegation against me. the list of wrongfull doings goes on and on, these things will continue to happen and ruin decent peoples lives for no good reason unless something is done. also i was approached with the allegation on friday 5/21/2010 with less than 2 hours of my shift left. i was asked to write a statement on this date on my behalf about the allegation and was told by the project manager that i was not being suspended or terminated, but could not work until an investigation was completed. i was contacted the following tuesday 5/25/2010 to come back to work. i was so releived that i was going back to work, so i put on my uniform and went to the mcas messhall that i worked and when i walked in the building i was approached by the project manager and informed to clock in and report to his office as soon as i clocked in to go over a few details. when i went into his office the project manager along with with the employment specialist and the employment specialist for the beaufort goodwill retail store was present, the employment specialist for the retail store and the manager started asking me questions that they already asked me on 5/21/2010 while the messhall employment specialist was documenting what was being said. after i answered the questions once again, i was informed to accompany the manager to a local doctor clinic to and was given a drug screening, i was then taken back to the base and told that i now was going to be suspended pending an investigation for improper conduct. the project manager told me it was now up to the corporate office to determine the decision about the allegation and that it could take a week to a month, this was in the presence of the assistant project manager and the project manager. the two employment specialist was no longer in or around the the area! IF THERE IS ANY ONE THAT CAN HELP ME WITH THIS SITUATION AND THE NEXT LEGAL STEPS TO TAKE THEN PLEASE CONTACT ME AT YOUR EARLIEST CONVINENCE AT [protected]@yahoo.com is my email and my phone # is [protected] and [protected]...i have honestly done nothing wrong for this to happen to my wife lora wasielewski who was also wronfully terminated from the goodwill industries retail store less than two weeks before my situation at the goodwill industries messhall on the beaufort south carolina marine core air station. THANK YOU!

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MM0514
Orlando, US
May 04, 2012 9:32 am EDT

April 9, 2012 – Wow what a day. I didn’t work much just learning the register over there, but that was really simple, meet two women, one if Marilyn and the other is Latoya and they were nice. Marilyn is more open then Latoya. The manager is Tanya and she is a little framed woman with such a serious aurora about her. Her asst. is very serious to. But it was a good day and fun day. The part I was at was in “As Is” and it’s a total eye opener. Tomorrow is another day there, bright and early at 10 am. I am not used to not doing much. I am used to doing the cave, donations and such and its crazy that you don’t have to do those things here. Latoya is popular with the men in the back, which is good to see some flirting going on. Heard the word “p****” from one of the girls today which was refreshing that they talk normal and have fun talking about their lives and their sex lives. It’s quite funny to me the difference between Apopka and the Main. But will write some more tomorrow.

April 10, 2012 – I like the personalities but the work is not hard what so ever. It’s different from that stand point. If life for me is the Main and I am going to come here permanently then I have to have more to do. It’s a strange store to me. I am out of practice with the lingo and the talking about anything and everything. Would like a conversation with Tanya about what she expects from me if I do come over but that woman is a little dynamo. She is never in one place. The “As Is” section empties their table from the day before twice a day and reloads the table with new product that comes in those two times. It’s not new items; it’s the items that the other locations pull at the end of the week. Like the color of the week might be red, that is 50% off, and the end of the week they go through the whole store and pull that color. Then they send it to us “As Is” and we put it out to be sold by the pound, which it is sold for 99 cents a pound in our section. What is amazing is that the Haitians are there to buy for the flea market to sell or to send it back to Haiti, I think. And they all come early in the morning just too basically stand around and wait for the clothes to come out. When the clothes are put out and we allow them to go shopping and it’s like the adrenaline rush from hell. These women go crazy grabbing and grabbing till they find a corner of the store to sort through their things and buy what they want. It’s a crazy scene, and so much fun to watch. That’s the only two times that there is excitement in the place. I am dying of boredom and I want to get my hands on other things, but Marilyn and Latoya go off and do the table changes themselves and I just want to get my hands on it. What is interesting about today is that I took a walk around the store and guess what I saw in the shoe section. Apopka had sent in size 15 to 19 shoes for the “Shop Goodwill” site for auction. But they were on the shoe racks of the Main and I know Kathy is not going to be happy about that for sure. Those shoes weren’t sold in Apopka because Kathy and Sherry thought they would fetch more on the website. But they didn’t make it on the website but the racks in the Main for $29.00. Going to have to stop at Apopka and tell Kathy. She isn’t going to be happy. Well this is some more insight to the Main and “As Is”.

April 12, 2012 - So I come to the realization that my time at Apopka is done. I had visited Kathy on the 10th and told her about her sneakers and how bored I am at the Main. Well today Michelle Bentley came by to speak to me about the opportunities I would have at the main and such. I explained to her I feel like it’s a punishment and not the opportunity I wanted. But Kathy told her about what I said about being bored and added the comment “what are we going to do now”. So my time is up in Apopka, and I am glad for it but scared to death about it also. I have no idea what I will be able to do in the Main. They are a well-organized oiled machine. And I have to start all over again. But I start there again Monday and I have a week to decide. Got to figure out what I have to do there and my notch there.

April 16 – 22, 2012 – Well the week was an eye opener to me. I was told that I would be trained and tested and stuff, plus get more responsibility. We will see, because I have a week to be here. What is funny is this, Latoya asked me why the men all flirt with her and I told her because she is pretty and single so of course they were going to flirt. But to be totally honest it’s those low tops she is wearing in the place. Those puppies are going to pop out any second. I had to watch her puppies and make sure they aren’t going to pop out. Even Tee made a comment about LaToya’s tops. What bothers me the most is not the top but the shoes the employees are wearing to work. I look at people’s feet because of Apopka; I didn’t catch a couple of CSW’s and their footwear and had to send them home after someone else took notice. These employees do not wear the proper footwear. And no one seems to notice here. I did tell NaNa about her footwear and I hope that she doesn’t get mad, but since she is new I thought telling her wouldn’t offend her in anyway. Oh did I forget that I took a counterfeit 20 on the 16th. I was so badly embarrassed. So I went out and bought a little flashlight to take a look at the bills better. Hopefully that helps me because my eyes suck if I missed a 20. It’s the salvage people I know that gave me the 20. But which one I have no idea. Really sucks that I missed that, could have sworn that I checked well except that my eyes aren’t as good when it comes to reading the bills. The little lights are going to help though. Eddie the AARP worker came up to me on the 16th and just announced how I was the subject of conversation and that I would have no chance to fit in because of all the “clicks” around here, well at least I was the subject of conversation. Now let’s see about the news I collected from the Main, they are party girls around here. They like clubbing and going out with each other and they have their groups that I may never fit into but I have to try. Now clubbing is out of my league, and I do take all my 15 minutes breaks for cigarettes. And I have no idea what I am doing here, “As Is” is exciting two times a day and then it’s all non-work. Toya had an incident when a salvage customer handed her the ticket folded and she pretty much flung it back to the customer and told her to open it herself and hand it to her, the customer opened it and flung it back which made Toya mad and she went off about how that customer is always rude and so on and so on. It was so disrespectful on Toya’s part. And how can you blame the customer if Toya started it. Really not having the ticket unfolded is no big deal is it? But how do I bring that up to the girl. How do I correct them and their behavior if they don’t see anything wrong with it? I have no idea. I am on next week’s schedule and I never put in a formal request to come to the Main. I had requested once upon a time to go to Kissimmee and was turned away from that by Kathy, but never the Main. On my next schedule I am doing all the closings and I am so very very excited about that. I want to get into the Main so bad; I have to show that I am the work horse I claim to be and get to know the people. I have learned that booty shorts are always on the subject line and getting me into a dress. It’s funny I know but they are good girls and I like it here unfortunately for me I guess. Tanya is funny to. A strong woman I can learn a lot from if she would stay in one place. And Tee I find even has a sense of humor. Marilyn does laugh at me for keeping my hours, but I was ripped off for 4 hours at Apopka and I don’t plan on losing my hours anymore. So next week will be a great change for me and I relish the stuff I am going to learn that I am not doing right because of Apopka.

April 24, 2012 - I find the only two people that I cannot read is Lorraine and Toya. You can never tell if they are in a good mood or not. Toya likes to laugh at me, not with me but at me. It’s a little unnerving and unsettling to me. I don’t get the inside jokes much so I must sound like a ###. So I guess I should be made fun of and laughed out. But Lorraine is hard to read. I don’t know if I can have fun with her and joke and tell her what I might need or question her when I want to learn something. Because I did ask her a question about some clothes that look brand new and all the same and I think I was bothering her. I know I am new but I ask a lot of questions and I am sure that they don’t want to be bothered. I am scared though that what I need to know isn’t going to come easy. I feel like I am doing a good job but it’s like the more I want to get into the more resistance I get. I know for a fact that they take long breaks and leave me by myself and won’t let me do much, but why won’t they? I ask them, I try to join in the work but they won’t let me. I get the bits and pieces but not the full picture. I did get to ask Eddie (I think that is his name) some questions on salvage tickets and that sounded so interesting to me. So how do I get to see that? I asked Tee and Kim (the other assistant manager) about the clothes that look brand new and what that is. It’s “surplus” and bought from other major stores to sell in Goodwill. So I did learn something new. I just have to do more, I even suggested that we sweep up before Willemina mops so it will be nice for her to mop and I was told no why should we it’s her job. What is crazy is that I don’t tell them their job at all. I ask a lot of question trying to learn and when I suggest more work they shoot it down. It’s the same here as Apopka in the sense that they say that the Main store makes fun of them because they don’t make “plan” but consider that we sell by the pound and the Main doesn’t. Tanya wants more shoes out from what I hear. And that is good because the shoes do go out for $1.99 a pair and would make the bulk of the plan if we did have more. I find that Toya and Marilyn are a little ruder to the customers in the “As Is” sections. Actually nothing makes me cringe more than when they belittle a customer. It’s quite horrendous at points. It’s strange to me to watch the customers who are friendly and nice getting belittled. Believe me they don’t act right sometimes but why belittle them. They are customers and Apopka would never talk to customers like they do sometimes. I don’t know how to change that because they think it’s okay to do that. I have had no problem with the customers and they are nice to talk to. But that has to be figured out in the near future.

April 25, 2012 – So you know what I like about Kim is that she is cool. She is a little flaky and adorable, but she is very nice. Unfortunately when it comes to Marilyn and Toya she acts like she is scared. Why do I say that, we’ll let me get into that? I have seen some incidents, but this one happened today and I figured I would write about it. Of course once again I walked into work not knowing how to read Toya’s mood and if I should step back or go all in. I missed stepped and heard that Marilyn and Toya wanted to go to lunch together and I wanted to ask if that was okay with Kim. I did not want Tanya walking into the store and ask where they were and find out they went to lunch together and be in trouble. So when I asked Kim she said “no” and I needed to put my foot down. I was the third Key after all. You know I have to put this out there but I am so damn tired of them reminding me that I am a third key, because I had confidence in my job at Apopka and have lost all that confidence coming here. Will get into that more because I really need to write what is on my mind about this situation with Kim. Anyway so I go back to work and again it’s mentioned that it was time for lunch and I asked isn’t Marilyn supposed to go first since she arrived first and Toya says Marilyn has no concern about this and they were probably going to lunch at the same time. I explained that since I didn’t know if it was alright I asked Kim and she said it wasn’t allowed. That did not settle well with Toya and even though she didn’t take out her frustration on me, I sure heard all about it though, how everyone else does it and how come all of a sudden they can’t, lots more was said and it wasn’t calming words, and I didn’t like it at all. I only try so hard to follow the direction I am given. Yet this is where I get frustrated, you give me an order I follow up on the order yet when Marilyn and Toya went to Kim she backs down and makes me look like a fool and I was making it up. Well when the ladies came back from lunch I went to Kim and told her that wasn’t fair at all. I went through that in Apopka and I wasn’t going to do it here to. I wasn’t going to be reminded that I am a third key and then be put under the bus when I am told to follow the direction they give me. And these girls aren’t girls that you mess with because it ends up in angry words and screws up the day for me and the work. Plus I just didn’t want to be put into that situation. Kim did apology and that was very nice of her. But yet I had to apology to the girls before things could get back to normal. Okay I did apology and everything was okay after that. I just don’t know where my confidence has gone. I guess it’s time to admit that I might not be made for management with this company. I have to seriously think about it some. But it’s okay to eat humble pie not to have the angry girl’s right next to me working. Because it’s just a little space where only the three of us work and it can be very very uncomfortable. I wonder though what they have against NaNa. Because they speak of her being lazy and such and I don’t find that at all. She does everything I ask her without the arguments and the complaints I won’t be doing that because it’s not part of my job and so on and so on. She is nice to the customers and just because she is one of those employees that need direction doesn’t make her a bad employee. They tell me that she goes on her lunch and eats starch. Right out of a box and eats it. Strange and kind of weird but I wonder why? Have to ask….or maybe not.

April 28, 2012 – It’s a never ending theme around here that when I come in I take one of the girls down usually Marilyn and she goes to the back to work the back room and get things organized or so on and so on. I don’t know why this happens. I wonder why I cannot just not get a till and go to work in the back and do the organization. So today I did get the till and take down Toya this time and then I went to the back and got it organized and pulled up crates and just relaxed some. I even got to wait on some customers in the Main since their line was around the corner and that was feeling like home to me. I was so happy and thrilled. But of course that didn’t make Marilyn or Toya happy at all. The tension you could have cut it with a knife. So I again I ate humble pie and backed myself up and allowed them their space and day together. Only the whole time I have been here I have gotten along with the customers and I had a young lady wanting the purses she heard that might be coming out. She did ask Marilyn and I jumped in (which I admit was a mistake) and tried to answer her question. I think she took offense with that and made a snide comment that she didn’t really want to hear it because she used to work for Salvation Army and knows how it goes. Then she left. I told Marilyn well that pretty much told me to kiss her petunia (yes I did say petunia), alternative word, Nella taught me that. That broke the ice some more for the day with Marilyn. She got a good laugh about it. She commented how the customers are like that and I will have more and more like that. I told her I do know that because of my years in the business, but if a customer wants to ask a question you would think they would also like an answer. But at least the young lady did help break some more of the ice with Marilyn. So it ended up okay. I even told the story with Marilyn and the black woman with the false eyelashes from the Main on how I got into some trouble at Apopka, with the kiss my ### comment, and got a little more of the ice broken. So it ended up a good day to me.

April 29, 2012 – Wow how something like backing up team work can make your day go bad very very quickly. Such a good mood I was in. I picked up Esther for work and she could even tell you I was in a good mood. Yet when Marilyn saw the bins full of hangers and clothes from the Main in the “As Is” she got upset and told me how she was tired of having to move them into the warehouse. I explained to her that I was told that was where they normally leave the last of the bins because no one was allowed in the warehouse after it was walked through and if they did the door might not get closed properly and then the alarm would be affected. Thought it was squashed, until Toya got there and Marilyn got into her rant again. I did interrupt the conversation (not a good thing to do) and told her the reason again. She took offense that I interrupted the conversation according to Toya a few hours later, and Marilyn said I guess we have different opinions and I basically can shut up. Well she used a hand gesture that I won’t even allow my own children to do, now what the hell there goes the day. I went to Tee and confirmed why we leave the bins. She confirmed it but then it still makes Marilyn my enemy for the day again. So the minute I come back she is off and running with Toya to do the back and the half of the room. And you can hear those two talking and how Marilyn has something to get me with, stress and smiling though the crap is really hard to do. So here comes Tanya and Marilyn is called to the office. Here we go and I have to get ready to defend myself. I am then called to the office when Marilyn comes back and says Tanya wants to see me. Do you know what she told Tanya? Really I am even amazed by the balls, she told Tanya that I told a customer “to kiss my ###in ###”. ARE YOU KIDDING ME……NEVER IN MY LIFE…….AND THAT HURT……THAT PUT ME DOWN FOR MY INTEGRITY FOR TREATING CUSTOMERS….. Okay calmly I want to say never never never…….I just felt like I couldn’t get to my computer and I know I wrote it out the day before. I couldn’t believe that she could twist my words to benefit her. I couldn’t believe telling her team work was important and just move the bins if it’s needed, got her to the point. Then stupid and idiot me remembered I told the story about Apopka and basically buried myself because she knows what could be used to get me into trouble. At that point I broke down, because I basically set myself up to fail. I AM AN IDIOT!

April 30, 2012 – Of course now the break schedule won’t work. Tanya told me to start making a break schedule for “As Is”, which they have never had one made in this section. When I first started I asked about the “Daily Personal Schedule” and no one knew what I was talking about, so when Tanya told me to start making a break schedule I was speechless. It felt like I was going to be put into a situation again to make Marilyn and Toya even madder at me then they already are. And guess what the famous last words, you’re a third key. I am beginning to hate those words. I feel like I am the joke of “As Is”. And let me tell you what it felt like to present that break schedule to Marilyn and Toya. I felt belittled and made into that joke of a manager. I don’t know what to do. It sure in the hell wasn’t followed and when they went on break or lunch they made sure I was belittled even more. I was called a fat red tomato (I was wearing a red top), made fun of the way I talk in front of the Haitian woman, which hell gave them a good laugh. It’s just one of those things right to make me feel like the joke and I hate it. Didn’t speak much today, but with Toya and Marilyn together does it really matter if we speak. They do enough of that on their own among themselves and talking on the phone with the employees at the main. Got to sign my write up today for the counterfeit $20. Guess that was the highlight of the day for me.

May 1, 2012 – Can you really believe that with all the talking I did with my therapist and getting the nerve up all night long that I went to the Corporate Office to speak with the HR Dept. and they were in a meeting. Can you imagine the nerves I had standing there in the lobby and praying no one would come out and see me standing there asking Laura to see anyone in HR. Then when I got back into the car I had to take a moment and just breathe. So it’s back to work tomorrow, yeah me.

May 2, 2012 – Keep quiet, head down, and butterflies in my stomach. I figured it out today, they are the mean girls I dealt with in middle school. And I take myself back to those days when I had to hide in the bushes just to survive. I know that I can be strong and deal with it, and I know that I am a strong person. But I also know my temper, and I have to keep that in check because that is what they want me to do is react negatively. I refuse to step to their level. Shelia helps me so much in giving me encouragement and loving ways to look at things. She makes me smile. The customers are another thing that makes me smile. A couple of them have come up to me and said I am doing a good job. I wonder why they did that though, and when I asked it’s because they hear what Marilyn and Toya say about me behind my back or when I am not there. You know what I didn’t write about on the 29th and that was my breakdown I had in the restroom right in front of Toya. I was so angry that Marilyn could lie so about my character with the customer that I couldn’t take it when it was constantly playing in my brain. It was so humiliating to be called to Tanya’s office for that. She doesn’t know me, so why would she defend my character. But it was humiliating never less. I don’t mind the silent treatment or the snickering…..okay I lied it bothers me. Yet I have to be me and be the manager I worked so hard to be. I have some news though; I got to close the Main all by myself. Let me tell you what kind of high that was. I came home so relaxed and happy. I was thrilled to have that opportunity. It was the greatest. It ran so smoothly. I was proud of the work the ladies who were with me did. Let’s see if I can remember all their names, it was Madeline, Esther, Linda, Lorraine, and an AARP worker (the only one I didn’t know her name). Tina O. was there but she had to leave at 5:30 because she had no babysitter after 6 pm tonight. It would have gone either way but it was FANTASTIC. Now back to Shelia a little bit, she doesn’t say “you’re the third key”, she says “keep your head up high, and what they do to you is their personal problem and not yours”. She should be a manager with her encouragements. Not that Tanya isn’t a good manager but the warnings that are coming from coworkers you have to watch your back with her also…please god let that not be true. I just want to do the job and do it well. And I went from wanting to slit my wrist to doing a good job closing. So if I can have more days like the end of my day then I will do so well for the company and my self-esteem. Plus I need Tanya to see my potential and not allow the others to sabotage me. Going to try to go to Corp. tomorrow again to the HR people and speak with them still. Oh yeah did I say that I finally asked Marilyn and Toya about the shoe’s today. Of course they got a little testy about it, no as long as the feet are covered they will not be wearing shoes like me because have I seen what they all wear, why would they have to wear shoes like me. I told them I thought it was policy to wear no slip shoes and not the slipper shoes they are wearing especially since we move the crates and the shoes I am wearing would be more safe then theirs. Oh no that won’t be happening because they cannot wear shoes like me or they would quit…….oh please let them. Sorry couldn’t help that thought and it was only a thought, I did not say that out loud.

**** conclusion is that I was discharged today for not fitting in...

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wpstone
Knoxville, US
Apr 18, 2012 12:25 am EDT

I also was wrongfully terminated from goodwill. they did not follow company policy do you have any advice i have contaced a lawyer

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KixStar
Your mom, US
Jun 05, 2010 3:18 pm EDT

Resubmit this in separate paragraphs so we can read it and try to help you.

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Goodwill Industries manager stealing

After repeated calling to central headquarters about the store Manager, OLGA, they continue to ignore my complaints.
Prevuiosly, They did remove her from the Bridgeport store for stealing and selling to lesser quality people for practically nothing. Then they put her in a richer section for her to steal. Nice going Goodwill. Support WHAT mission? Employees are padding their pockets with designer goods and selling them on the steet? Nice?
Also, store is pricing items for hundreds of dollars when most are replica items. This is a disgrace to themselves and society. Supporting terrorism by peddling replica items...again, Great Job Goodwill!

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May 30, 2010 5:54 pm EDT

Illegal immigrants

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Complain THIS
Tanner, US
May 31, 2010 9:48 am EDT

Maybe she means Irish people, who is pink?

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Goodwill Industries - rude employee

I was at the Goodwill in Cookeville, Tn. They had just opened up and I needed to use the restroom. When I got there, the door was propped open and a mop bucket was outside. I needed to go and really could not wait. When I came out of the stall a very rude female employee advised me that we were not to come into the bathroom while she was cleaning it. I wa...

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Goodwill Industries coupon

I receive by email coupons for 20% or 15% off from Goodwill. I went to Goodwill to do some shopping. The entire time I was there, a male cashier was constantly having to call the manager for help, that or she was not responding to his first several pages. When I was ready to check out I went through the male cashier's line. He range up my total and I gave him the coupon, which he did not know how to use. So he had to once again call on the mangaer. After several minutes waiting on her, she was on the phone the entire time she was trying to put in the coupon. Afterward when the total came up, I though it was the same total from before the coupon but I wasn't sure so I said nothing. When I Got back to my car and added the receipt up, I was correct the coupon was on the receipt but the discount next to it said $0. I received no discount, after all that time the manager still did not put it in right. I complained to Goodwill by email and not long after I had someone call me about the situation. I told him that it seems every time I go into Goodwill with a coupon, the cashiers never know how to use them. He stated that since most of their customer don't have computers, they don't get that many coupon in. I guess that means they don't bother trainng their employees on how to use them. He was rather upset that the male cashier had said ( while waiting for the manager) that she was probably outside in the back. I did receive for my trouble a gift card.

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Goodwill Industries discrimination

1240 W. 7th St. Hired by (black) Asst. manager New store manager (white) Harvey Dickerson starts in. I was hired as a retail clerk. While working here I saw the Company fire a (black) retail clerk who has been there for 9 years over selling a pair jeans (Dickerson Store manager claims were adult jeans she sold as kids jeans) (all managers (white) rejoice. very next week (black) Asst. Manager loses her job for asking someone (on there lunch off company time!) To bring her a pack of gum (sent her own money) with a 6 year old at home to raise. WOW! March 8 2010 (white) Store Manager Harvey Dickerson interviews 2 black 5 whites for the open Asst. Manager. Hires (white) Asst. Manager Darcy same week hires (white) retail clerk Joey (rolls on a skate board fills out app and hired on the spot)-both employees start week of the 13th. March 20th (a week later) Joey (white) reports to work drunk vomits all over restroom, Store manager Harvey Dickerson (white) has (black) retail clerk Destiny clean restroom knowing there wasn't proper safety materials. Now let's back up Courts send over community service worker Jaime (white) to complete community service hours where store manager Harvey Dickerson hires (white) Jaime and promises her Full Time employment (all retail clerks are Part Time .. Only how she would get those Full Time hours readers is if what? Someone loses their job right? That's exactly what happen Store Manager (whit) Harvey Dickerson of Murrieta fires (black) retail clerk Destiny. (White) gets those Full Time hours. Joey (white drunk employee) still hired WOW! This is the company your donating all of goods to... Harvey Dickerson is a WHITE no degree having ignorant prejudice piece of ###! He looks down to those Black nd Brown he has told the hispanics that they cannot speak spanish there. He currently has a (black) retail clerk there only because District managers hired her. Proper authorities are contacted and moving on these matters there were several photos taking by myself of restrooms etc. And SEVERAL recordings between myself and other employees. (Black) Asst. Manager Veronica is temporarily there til her spots filled as well but she so busy kissing his ### she doesn't she it. 5 blacks fires in past 4 months. Donate to other charities all the Goodwill is doing is over pricing your unwanted items. Its been a pleasure.

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Darlene Hinton
, US
Jun 16, 2018 1:43 pm EDT

Socal goodwill cayony plaza s t ore 93 mangers always on phones rori always smoking and stealing jewelry and what ever else Jackie always siting on chair watching your shows being rude eating and goloria giving Chris a ride home after that fight I know that was agisnt goodwill policy and Cody when you cursed that one employee out in front on the other two mangers and no one did nothing wow someone pleasehelp

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dm for life
Rialto, US
Nov 14, 2013 10:37 pm EST

What about the rumors of the former VP of retail having an affair with the currant VP of contracts for years even while they worked in same department. The VP of contracts is also having an affair with a female DM who is having an affair with other male DM's. The rumors are the LP manager and soon to be VP of loss prevention/security got his job sleeping with the former VP of retail. Rumors have it they got in on in her office many times while the retail office people looked the other way. After sleeping with her, the LP manager went from being a loss prevention agent with no retail management experience to being a retail DM to a LP manager overnight. Amazing what a little sleeping with the boss can get you if the rumors are true. Give him a lie detector test if it's not true. He is going to be your company cop and you should test his integrity like they do with regular cops. The rumors are this company is riddled with sex scandals and inappropriate relations at the upper levels. They are really good about getting rid of middle management and regular employees for this kind of behavior, Way to go Goodwill So Cal. Hope none of it's true because 70% to 80% of your employees have heard these rumors and they are very consistent for rumors. Many of the store managers have seen the VP's and DM's at the local bars drinking and touching then getting in their company cars and driving home. Investigate these rumors because if their true who would want to donate to this company.

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FormerWorker
, US
Jul 07, 2010 5:46 pm EDT

I have worked for Goodwill SoCal as an assistant manager along side Harvey. While working for the company, I had the opportunity to work in 3 different stores, with 3 different managers, and 3 very distinct atmospheres. Harvey was the easiest to get along with and the most organized and dedicated. I am an African-American and had no problems with him at all. I did not brown nose or kiss his a@@ as the complainer states another Assistant, Veronica did. In fact Harvey was very encouraging and offered constructive criticism to all employees on their abilities. In retail, people who want the job interview with a different attitude showing positivity and willingness to work but once they are hired become burnt out quickly because of the extreme amount of work the job entails for such little money. While working at Goodwill I recommended hiring of many associates that I came to regret. Any chance to get rid of somebody that doesn't want to do the job correctly, with efficiency and effectiveness is always welcomed. So when an underachieving employee gets out of line for the smallest reason it is easier to go ahead and fire them or write them up so they can be easily fired later. I don't know any of the employees the complainer speaks of who have been fired and hired, but I'm sure the work ethic of those fired have come in to question. I don't believe this matter has anything to do with race but with those particular people's ability to the job. I assume this complaint has come from someone who was probably fired by Harvey. I hope Goodwill SoCal does take the proper time to investigate this complaint before taking an anonymous complaint that may not have any validity.

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Goodwill Southern California
Los Angeles, US
Apr 08, 2010 11:14 am EDT
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Goodwill Southern California takes complaints very seriously. This matter is now under investigation. Thank you for your feedback.

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Goodwill Industries Orangetta Kelly is getting rid of everybody in goodwill laundry

Orangetta Kelly is making everybody lose their job because of her actions, Orangetta Kelly needs to go and needs to resign, because she's making laundry co-workers uncomfortable, She's invading co-worker's privacy by hooking her laptop computer with the security camera making co-workers uneasy, uncomfortable, and unsafe by spying on laundry co-workers, Orangetta Kelly is dirty, That's why co-workers don't like her but they hate her. Orangetta Kelly will slander any laundry co-worker, if you work in Goodwill Laundry. Green Bay Packer Wide Receiver Donald Driver is kissing Goodwill's Industries # and representing them, If I was Donald Driver I would not kiss Goodwill's # and I would not represent them! The co-workers who work in different departments snitch and squeal on you! If you slander and backbite in prison wthe inmates will beat your #, If you do that #! If you were in prison if you snitch and squeal on another person you will get hurt and killed!

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Goodwill Industries In-depth Review

Mission and Purpose

Goodwill Industries is a non-profit organization with a clear mission and purpose. They are committed to helping individuals with barriers to employment by providing job training and placement programs. Their focus is on empowering individuals to achieve economic independence and self-sufficiency through skill development and vocational training.

Services and Programs

Goodwill Industries offers a wide range of services and programs to support individuals in their journey towards employment. They provide comprehensive job training initiatives, including vocational training and skills development programs. Additionally, they offer job placement services and ongoing support to help individuals find suitable employment opportunities.

Impact and Success Stories

Goodwill Industries has made a significant positive impact on individuals and communities. Through their programs and services, they have helped countless individuals overcome barriers to employment and achieve success. They have numerous success stories of individuals who have benefited from their programs and have gone on to secure meaningful employment. The organization has also received notable achievements and recognition for their dedication to making a difference.

Donations and Retail Operations

Donations play a crucial role in supporting Goodwill Industries' programs. They accept donations of clothing, household items, and electronics, which are then sold in their thrift stores or through online sales. The revenue generated from these retail operations directly funds their job training and placement initiatives. Shopping at Goodwill stores not only offers affordable prices but also promotes environmental sustainability by giving items a second life.

Community Involvement and Partnerships

Goodwill Industries actively engages with the local community and forms partnerships with other organizations, businesses, and government agencies. They collaborate on initiatives aimed at addressing community needs and promoting social responsibility. By working together, they can create a greater impact and provide more comprehensive support to individuals facing employment barriers.

Transparency and Accountability

Transparency and accountability are core values for Goodwill Industries. They are committed to responsible financial practices and reporting. The organization undergoes external audits and evaluations to ensure the responsible use of resources and maintain transparency in their operations. This commitment ensures that donors and stakeholders can trust that their contributions are making a meaningful impact.

Accessibility and Inclusivity

Goodwill Industries strives to provide accessible services and programs to all individuals. They are dedicated to inclusivity and diversity in both employment and service provision. They offer accommodations and support for individuals with disabilities or other barriers to participation, ensuring that everyone has equal opportunities to benefit from their programs.

Customer Experience and Satisfaction

Customer experiences with Goodwill Industries' services and retail operations have been generally positive. The organization values customer satisfaction and continuously seeks feedback to improve their offerings. Based on customer feedback, they make necessary improvements and identify areas for growth, ensuring that they meet the needs and expectations of their customers.

Online Presence and Resources

Goodwill Industries' website is user-friendly and provides easy access to information about their programs, services, and retail operations. They offer additional online tools and resources to support individuals in their employment journey. The website serves as a valuable resource for those seeking employment support or looking to make a positive impact through donations or shopping.

Conclusion and Recommendation

In conclusion, Goodwill Industries is a commendable organization that is dedicated to helping individuals overcome barriers to employment. Their mission, programs, and services have had a significant positive impact on individuals and communities. For those seeking employment support or looking to make a positive impact through donations or shopping, Goodwill Industries is highly recommended. Explore their website for more information and opportunities to get involved in their mission of empowering individuals and strengthening communities.
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