GoodLife Fitness
reviews and complaints

I am writing this to inform you that I recently cancelled my goodlife membership as I don't feel comfortable at this point getting back to the gym because of covid (at goodlife club). Back in march I had opted for 7 personal training sessions at good life. I was able to attend 2 out of 7 and the remaining 5 sessions were cancelled by you guys because of the goodlife closure.

Since I cancelled my membership, I deserve to get the refund of my remaining 5 sessions. Goodlife customer reps are repeatedly telling me I am not eligible for a refund. However, they have failed to give me the explanation.

Goodlife cancelled my scheduled sessions. I agree because of govt wanted to close it off. They reopened clubs back in july. I don't feel comfortable going back to the gym since goodlife locations have covid cases. Now they're forcing me to schedule sessions or lose money. Why. What's my fault? They didn't ask me before cancelling, they didn't ask me before they reopened and started charging my account. Now, I cancelled my membership, I should get my money back. They're just refusing to give my money back.

Looking forward to hearing from you.

Thanks,

Amit sondhi

You went to my account unauthorized in the midst of covid recovering. No notice given, account isn't funded, no email or update, resulted in 48 NSF fee and your charge. I called in to head office they aren't receiving calls. This was resolved after various efforts. I had pre payed payments on my credit card that I had to constantly remind was there. When about to unfreeze my membership, I communicated about any potential fees as I was changing my employer to deposit funds into that account. I had to call and remind about my credit from many months previous ago from credit card payment. Staff clearly stated no the credit will get me until my PAD anniversary date. I accept the answer and unfreeze. I now two days later have them go to my account for five dollars. No money is in account. I get charged 48nsf and also 25$ by good life. I try to call head office and they don't receive any incoming calls these days. I get a call by manager at my gym. She says the helped me before, I said no, you maid a mistake and corrected it and its not fair to use that as a value story like you had done favours. She talks to me about how pro rated programs work etc.. I say that's great however I clarified the process with a trusting employee and there was a communication break down. She essentially says there's nothing she can do and too bad. I tell her I want the NSF covered and I won't be paying the 25$ fee. She says they will removed the fee but too bad. I now get an email saying they are coming to my bank account for the 5$ and the 25$ fee. I email and say its not authorized.I call head office and can't get through. This is absolutely in acceptable and horrible business practice and service. A true complaint board needs to be made to protect others from such headaches. Almost worth creating action in small claims court

I signed up under a family plan and only went for 3-4 months. I cancelled with the manager in person & signed papers. 3 years later, I find out that my membership wasn't cancelled and funds were still being taken fro the account. Gym has gone paperless & nothing was kept so There is no proof that I cancelled. Goodlife is not willing to reimburse anything. I called customer experience & he just kept repeating the same script over & over. There's no proof that I cancelled...but there was a signed paper and they don't know where it went so there's nothing they can do. When I asked to speak to someone else, he couldn't/wouldn't give me a name & said I could look on their website.

I have been a GoodLife member on and off for over20 years. I travel, a lot so I often cancel my membership or shelve it. No complaints about gym or staff.in late a Sept I cancelled my shelved membership, as I was going to be out of the country for most of the next 10 months.
I was at gym and in person cancelled it. Staff told me no charge. It had been on hold or hiatus over summer.
I left for Europe and in early October a charge was made on my account. It is not a regular binweekly amount and should not have been taken.
I nicely asked in an easily in early October for an explanation. I followed up with 2 more over the next 2 weeks. No emails bounced back and I have yet to receive a reply.
It is very frustrating after all these years to be treated this way. An explanation is all I want.
If someone from head office monitors this site please just respond so I know someone cares. Lots of choices for our fitness dollars.
Poor customer service is not what I expect. Will be joining a gym again and this experience gives me pause to, consider GoodLife

Recently on Oct 22 around 2200 hours i have lost all my belongings at 3280 bloor/islington good life location
right out of my locker, Wallet, Cellphone, Car keys and a brand new winter jacket I just purchased Etc... over thousand dollars in damage value !
Wondering if Good life reimburse members in that kind of dirty situations ?
looking forward hearing from you
Thank you !

I personally visited Goodlife fitness to cancel my membership on September 27, 2019. I believe that I settled my account before they process cancelation. Within that they I received a confirmation email saying that my membership cancelation was effective on 20/10/19. However, I received an email on 10/21/19 saying that I owed $15.82 and due date 11/15/19. I am very disappointed about this inconvenience. This doesnt make sense to me. This matter stressed me out. So ironic, your company was offering fitness & wellness but then things here get complicated. For future customer service, I would like to suggest to change your policy on membership cancellation. Please make it fast and simple. In my bad experience, I dont think I will come back in your company.

Date: october 1, 2019

Description of incident:
I had called to update my bank information so that they can get my funds out of the correct account and now my funds are going nsf. I had called once and spoke to a women who wouldn't provide her name. She assisted with removing the extra charges on my account. Two weeks had gone by and a associate at the gym told me I had charges on my account due to "wrong bank information". I then called the head office again, the same lady I had spoken to last time took my call again. Her tone of voice was rude and disrespectful. She had mentioned that she remembered speaking to be 2 weeks prior and that she had told me that I was getting charged nfs fees due to it coming out of a closed account. I had told her that she infect did not mention that and that she had told me that I had provided the wrong bank information. She kept saying my name wrong after I kept correcting her 4 times. She also went on speaking over me, raising her voice and hanging up the phone on me after I had politely mentioned to her that I wasn't finished speaking and that I would be ok with speaking to someone else. I am furious as to how I was treated. Extremely disappointing for such a big franchise! I would really appreciate if the extra charges be removed from my account and the funds that had not been payed, be payed.

Best regards,
Khadija hadi

Good morning,

I have emailed to escalate my matter further.

I have personal training for my daughter . She completed personal training last year from July 2018 till Feb 2019.

Trainer recommended Jeea needs additional 9 months to reach her goal. My daughter is a teenager. all i have is good things about the training and the her trainer.

Unfortunately some unexpected issues have occurred. This year and I am unable to afford her personal training.

My daughter is already heart broken because Goodlife did change her life . she was lacking in confidence however my daughters trainer being herself so young has helped her tremendously.

I have 2 options and hoping if i of them can be met will help me and my duaghter.

1) If she can just get 1 lesson per wk and pay for 1 lesson per wk

or

2) cancel personal training without penalty.

the cost of personal training is now causing me hardship.
Fitness should make me stress free however i am having lot of stress because of the training fee.
I am paying for unexpected funeral costs of a family member.

I emailed customer support however i have not received resolution. I was offered penalty of 20%. I can not afford that. If i can get 1 lesson per wk package will help. i can only afford 1 lesson per wk.
Pls respond or else I will have to approach David Patchell-Evans.