The complaint has been investigated and
resolved to the customer's satisfactionResolved Goldy Locks — Scam and cheating
resolved to the customer's satisfaction
We hired Goldy Locks 3 times; the first was to change out locks in our new office. We had 5 locks installed - it took them less then a day and the bill was over $2, 500.00. Because they were a customer I didn't want to question the invoice but I knew I could have purchased same locks for under $100 each. Goldy Locks charged us over $250 per hour for a kid to install a few locks.
The second time we hired Goldy Locks we wanted to install a camera system in our building. Again we used them because they were a customer and again we were charged 3 to 4 times what we could have purchased the same product from elsewhere. The cameras Goldy Locks Inc sold us for $400.00 we could have purchased from most other vendors for $125.00. We were changed $4, 000.00 for a job that another companies would have had done for $1, 000 to $1, 500 tops. But again, I did not say anything because they were a customer.
The third job we called Goldy Locks was for buzzer for our front door. The lock they installed was very cheep and broke the first week. I checked the Internet and found the same unit for $120.00. It took their kid about 2 hours to install (mainly because he looked like he didn't know what he was doing. So what did Goldy Locks charge us for this fine job? $1, 300.00 I guess their hourly rate for a kid to play around for 2 hours is $550.00 per hour.
So knowing all this, one would think Goldy Locks who thinks nothing of charging over $300 per hour for unskilled labor done by kids wouldn't have a problem with paying college educated certified technician $110.00 per hour. Well if said yes you would be terribly wrong. Anytime Goldy Locks would call us for service to their network they would ask for a discount on the bill. Even after we lowered our normal rate of $110.00 per hour to $90 per hour they would still ask for more money off. Then one of my technicians called them using his cell phone. Then they started calling him direct on his cell phones when they needed service. I'm sure this was so they could try to avoid being billed for some of the time. We asked them many times to stop doing this because they were disrupting our work flow and that all service requested needed to be called into the office. No matter how many times we asked they never called the office. This was clearly an attempt to side step our office so that they could get a better rate from someone doing work on the side. And because they kept calling the tech directly to request work, rather than calling our office like they had been instructed, a few times the techs forgot to open tickets and no one was dispatched. Then they had the nerve to call our office upset because no one showed up.
Once they called me complaining about 3 print servers they had purchased. It turned out they purchased them directly from one of our techs. They acted like they didn't know it was purchased from the tech so I asked them who they wrote the check to. They hemmed and hawed and gave me a dumb stare. I asked what they would do if I called one of their installers directly and had them install a lock they purchased at Home Depot on their time and then called them complaining? They looked at me like I was nuts. I guess I'm just dumb because I thought it was a fair comparison.
So, what was the final straw? Goldy Locks installed a card swipe system in a condo complex. After 30 days of trying to get the system to work, people were still arbitrarily not being able to get into the building. The association manager of the complex told Goldy locks that if they did not fix the problem ASAP that they wanted the system removed and a refund issued. Because the system was run on a network Goldy Locks called us and asked us asking for help. I told them we couldn't because we knew nothing about the system or the hardware it ran on. They said they were in a bind and did not care they still wanted us to see what we could do. I agreed to send a tech out but told them I couldn't estimate the job due to there was going to be a learning curve. They said that was fine.
Our tech spent 4 days working on the system in conjunction with support techs from the manufacturer of the system. The manufacturer's techs told us the system was setup wrong and gave us a list of changes to make. Over the 4 day period we made the changes and the system then worked.
Two weeks later the router broke and the system stopped working. Being an easy fix Goldy Locks had their person fix it. Then they claimed that the router was the problem all along. They said they were not going to pay us for fixing the system. I asked them why the system worked fine for two weeks if the router was the problem. Just like before when they didn't have the facts to support their claims all I got the dumb stare.