Gold's Gym
reviews and complaints

M a golds gym member from last year but am sorry to say worst gym in the whole region. They don't have Ac and proper exaust in cardio section. Even Ac in gymming area is not working properly.there is no timings for gym. Even at 6 am it remains close most of the time. Only a officeboy comes at 6:15-6:30 who openes gym. Is this what you call Golds Gym👎 If you can't provide services stop charging or provide services. Local gyms are way better. Shame on you gold gym. Third class gym in tricity.

Dear sir,
I have a complaint to the branch hazza bin zayed stadium - men-only gym - al ain - united arab emirates. during the training classes, they load the song and music to the highest level. we complained to the administration, they could not reduce the voice, only 5 minutes then the trainer back to load the voice, they sais we could not control them.

Also, I complained to another trainer, they said, we can not interfere with them.
Each trainer tries to encourage his group regardless of the other members, in my opinion, he tries to combine all members to his session, this is selfishness. sometimes I leave the gym because I get trouble from the loud song. hope you take action before I losing my membership.

Hello,
I have charges made to my bank account that I did not authorize. The last month of my membership was set to come out of my credit card. This card had to be cancelled due to false charges. I am still waiting on those charges to be reversed, and my new card so I have not been able to make the last payment. I noticed this morning that the last dues along with another 20 dollar charge were taken out of my checking account. I did not authorize this to occur, and I am now overdrafted and unable to pay my son's daycare fee. I want these charges reversed immediately, since I did not authorize them to come out of my checking account. My name is Lauren Lewis and my member ID was AA0718659149.
A customer care agent contacted me saying they updated my billing information through a special billing process, so a card I did not provide nor authorize to be charged was charged. This is ridiculous and no effort is being made to resolve the issue other then me being told to be more responsible with my billing information. The poor customer service I have received from this company is why I cancelled my membership in the first place, and this just further process it.

I am an Executive member of Gold Gym, Batterjee Road, Jeddah, Saudi Arabia (next to Saudi German Hospital).

Because I will be leaving Saudi Arabia on permanent Exit visa, I requested Refund and was given a signed refund form on the 10 June 2019 by Ahmed Fahmy.

Ahmed Fahmy promised I will get refund in 14 days after days he told me to seea guy named ILYAS (Finance Section guy) in Golds Gym...

Every time I come to see Fahmy and Ilyas they say come in 4 days.

Today (21 July 2019) I went to see Ilyas and as usual he said come next Sunday.

Its been 2 months of this stupid request from Ahmed Fahmy and Ilyas the Gold Gym Finance accountant.

Will your Gym give me the refund or not? Please tell me straight... I am not begging for Charity.

I have taken this complaint (on whatsapp) to President, CEO and Manager in Jeddah, Saudi Arabia but its like tallking to brick wall.

Here is my form and card pic.

I think your Gold Gym employee are deliberately trying to delay so I wouldn't get the refund.

If you can help me, appreciate it otherwise l will advise all my friends never to join this con club.

Kind regards
Qazi Amir Latief
[protected]@yahoo.co.uk

My daughter was coersed into a membership which she promptly canceled within 12 hours never stepping foot inside of the gym! Manager (Eric) agreed to cancel membership & give refund however they continued to charge our credit card w/out authorization for 3 months & would have continued doing so had I not blocked them. Ironically, they turned us over to collections & we are taking it to Small Claims Court. How do they get away w/this? Absolutely criminal!

We canceled our Golds gym Eldersburg membership in-person on 3/12/19. We have been charged for April, May, June and July even though we have called multiple times to get the autopay stopped, and we have yet to receive any of the promised refunds for the unauthorized charges. We were told the April charge is not going to be refunded because our bill happens on the 6th of the month and we canceled 6 days in, which seems ridiculous but whatever... charging us for three more months is not acceptable! The GM at the Eldersburg location didn't offer any apology or sincerity and only said he would submit the paperwork to billing again. When I asked if it would work this time he said hopefully? I asked if i could speak to someone who actually handles this and he said "you're actually speaking to him." Yet he doesn't know if it will actually resolve our issue. At this point it's theft and breach of contract.

My locker is open and all of my things is missing. All of the personnel don't have any explanation why they personally opened my locker without permission, I actually admitted it's my fault for overnight staying of my things But they need to bring it back and they don't have the right to open my things. And lastly the staff should be the one who help to bring it back my things but they are the one mad and have some attitude.

I am a member of the Gold's gym in San Antonio on Hwy 281 near Brookhollow .

When I went in the hot tub today the chemicals made my entire body itchy .. My penis was hurting. When I got out my entire body was red, when I removed my shorts my underwear which was black when I got in had turned red. I told one of the guys working there in the locker room he could see how red my body was and he told me to report it on-line to this site. When I was leaving he said we asked other members who were in the hot tub if they had any issues and they said no.
This is the second time this happened to me in two months. I will try and attach pictures to this story. I am never going in that hot tub again. I will work out there and then drive to the gold's gym on Bulverde for the hot tub. Feel free to call me. Thanks, Matt Troy [protected] or matt.[protected]@reagan.com

Dear Sir / Madam,

I am writing to you to raise an issue about: Gold's Gym - Ladies Only - Nasr City Branch, Cairo, Egypt.

The issue that I have experienced was: The first time I used this branch was by a referral from a friend and I only got to pay for PT sessions without any gym fees, just an additional amount of EGP 1, 000 stating that I will be using the gym facilities. It was with coach Mona, who left exactly after 1 month of me paying the PT to hand me to Coach Hagar and I had no other option as I wanted to finish these sessions.
After my sessions were ended, I waited for few months then decided to go back to the gym to pay a FULL YEAR, as they didn't want to have the same exception I had before, so I did what they wanted by paying the full year EGP 3, 500 + 24 PT + 4 PT free sessions EGP 3, 348 with coach Hagar.
As I had an arm injury I only went 2 times for the PT during the month of June and when I was healed and was about to go back I was informed by Coach Hagar that she will leave the gym soon due to some internal problems occurred. That lasted for 1 week to tell me afterwards that she will not leave and she will continue in the gym so we were rescheduling our sessions.
3 days later, and exactly on 12.07.2019, she told me that she left the gym all of a sudden without even warning me and without handing me to anyone else.

It occurred on: 12/07/2019

This meant that I paid the full year and 24 pt + 4 free sessions JUST TO be well trained by this coach as I was obliged to pay the full year even though I did not the first time. Afterwards, she left without even handing me properly to someone else and I don't want to be handed to a 3rd coach that I will restart everything with from scratch.

As I tried with the sales people to solve this issue as they don't have a branch manager at the moment and I don't know who else I should talk to, noting that I was informed that the sales people don't want to sell any new memberships again due to some internal problems that are none of my concerns, apart from the mistreating and the very bad attitude of the reception staff that's not expected from a Gold's gym that is a well-known brand all over the world, and this is not the right way they should treat their clients, I would like to receive a Full REFUND for my membership and PT as I am very unsatisfied with the services and the treatment.

I am look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sahar Khaled

Gym location: Nasr City, Cairo, Egypt
Membership number: 2025

19 Mohamed Mostafa Hamaam St., Nasr City
Cairo Egypt
11471

Am from egypt goes to sheraton branch am complaining from the air condition its not working and we complained a lot with no reply also no enough towels all the time. Sales team give u a lot of promises which then they claimed that its not allowed when i asked why u didn't put in the form of things which are not allowed so i can be a knowledged they said sorry its a mistake they leave it subtle which make no responsibility on them when they change their words after u ve done ur membership am so disappointed although the trainers there r perfect

Gold's Gym Glendale: 6/20/2019 when we spoke to a manager named "Freddy". System only allows me to register for the Gold's Fit not including my wife. He said since I'm training with a Buddy, the Gold's Fit only applies to me and Freddy was trying to pay her $29 per month. He was so rude. We we're trying to explain to him that I'm able to register twice (maybe my other name was for my wife so she can register) but he wouldn't listen. He can say it nicely, he's very unprofessional. When we arrived there he's talking to a white guy and he was very nice.

We did not join Golds Gym, but were part of a local gym acquisition in 2014. We joined that gym together in March 2007. Recently (in May 2019) we learned that Golds was closing the local facility near our home. Golds claims we received an email notice detailing the planned closure with instructions, but we did not receive any such correspondence. We learned from seeing signs outside the facility. I contacted Golds "Customer Care" and asked for information and a copy of the correspondence, which of course I never received. Just a verbal instruction to go to the another company's local facility and inquire there. We did and learned my was membership transferred to National Fitness Center in town; my spouse's was not. Golds claims that my spouse's membership was assigned to another Golds facility and would not be transferred. After several emails and phone conversation we still have not received an explanation on how one membership could be assigned to one facility and the other to a facility 30+ miles away ... when they were contracted together in the facility near our home. I can understand that the issue may have resulted from the former company's records, but I can't accept that Golds refuses to discuss or resolve the issue. They simply state that the only resolution is for the non-transferred member to terminate the membership. Well, they got their wish today. Let's hope it goes through better than what we've read others have experienced. If you're not a member of Golds Gym, do yourself a favor and find another option.