Gold's Gym
reviews and complaints

Worst experience with gold gym. They are cheating the customers. I got 6 months membership and i introduce my 4 friends also. We paid the full fees. But after 3 months they suddenly closed without any notice. One of my friend just newly joined and he just use 2 days his membership. Now all our money waste. No customer care is attending our calls. whenever i called no one is attending the call. Why this international brand cheating us. My experience with fitness first was great. I regret why I choice Gold Gym. My worst decision. Return our money. Avtar [protected]

One day suddenly the area branch closed and they are offering us upgrade option to use any other facility which is not convenient for me and many other members. They are not agreeing to refund for the tenure left in the membership.

I've been going to the golds in Waxahachie Texas. I find that music that is played is not suitable for working out in a gym. The music is very racist and offensive at times. Other times it's just boring and has no up beat to it for working out. I've notice also that virtually everybody wears earphones. Probably because they don't care for what is being played. plus it gets overplayed all the time. I suggested to one associate that was there that there needs to be certain days for certain styles of music and he agreed with me. Ranging from old style Rock and Rap music from the 80's and 90's to middle aged music suited for working out. He also agreed that the music being played was not the proper music for a gym.

Good morning, sir/madam
i want to bring to your attention that today at your mazyed mall branch where i am a member, there was a problem because of a lady using the cross trainer machine force ably even though it was my turn to use it,
i had entered the gym before this indian lady this morning by 6.00 am and i was heading towards the cross trainer, but she hurringly came to the machine and said i am going to work here now so i told her since i am here first i will be working here, but she force fully put her stuff down and put her mobile in the machine and started doing workout, ( see the camera ), even she did not bother to check in the ladies area whether the cross trainer was empty or no, when i went to the reception and complained to roberto he did not even bother to listen, it is really so bad for us guys who has the first right on these machines in the mens area but because of these ladies we have to wait,
i dont mind if the ladies are using the machines or they need more breathing space so they work outside, but since morning and evening are the peak times the priorities should be given to men in mens area and ladies should be told to use the machines in the ladies room, seeing the situation even other guys where talking to me today saying that even they miss their workout because of these ladies who block the machines by working out in the mens area,
now today i have raised this issue tomorrow some other guys will raise this issue when more and more ladies come and use the machines meant for men outside,
i even wanted to raise a complain on the receptionist roberto ( the nigerian guy ), he has too much attitude problem, last time in winter he was keeping the ac very high even when it was cold outside, when i asked him to switch of the ac he said that other members are complaining that it is hot inside the gym but when i checked with the other members they told me that he was telling them same to everyone, when i was trying to talk to him he does not bother to answer back, he does if he has not listened any thing which is very annoying, always sloppy shoulders, saying i dont know for every question asked, not polite,
from past 3 to 4 months now the skill mill is not working, 1 machine creates too much sound, another one suddenly stops in the middle after 2 minutes or so, i placed a complaint yesterday with roberto and he said so what if the sound comes every one is using it so you also use it
i hope you guys will come up with the solution for this issue of the ladies using the main machines ( tread mill, skill mill, cross trainer and the step machine ) in the main area at the peak time, and give priority to men in mens area

I have been harassed by an employee of Golds ever since I asked him to turn down the music, which I couldn't hear my own music through my Ibuds which were in my ears . Now when I enter the room he turns the music up so loud that it's unbearable. . He told me to go buy noise canceling headphones. Other members stated the music is so loud that they work out in the other rooms because it bothers them as well. Yesterday, I brought in a peice of equipment to use while doing my rotations he took over the equipment ( not the first time he did this to me) and when I took it back he started "I'm using that" I told him that "I'm actually not done using it and that I specifically brought it in for my exercise), he then tells me to "put my name on it"). This harassment needs to stop immediately. I work out in this room because I'ma disabled Veteran and don't feel comfortable in the other rooms. I've changed my workout time in order to keep the peace but he is always in that room. I was told by another employee that Gold's won't reprimand him because he bring in a lot of money. Well, I pay to workout here just like everyone else and I really like the equipment. How hard is it to keep this employee from harassing me? I am going to call the owner once I find out who he is, and yes I did complain about him before, which was useless because he more of a bully now then when I first started. I shouldn't have to worry about harassment. I'm sure he thinks because I'm a female I'll tolerate it, he is wrong.
Please fix this situation so I can enjoy my workout without worrying about this guy harassing and bullying me.

I am a member of Golds gym from 2013 and we use to have classes every single day at 5.30in AMT BUR DUBAI but from past year or so they had stopped them and postponed it to 6.30 pm even after repeated emails to the gym they ignored my request finally this morning I received the classes schedule and was exited to see they had two 5.30 classes the manager of the gym was near the schedule board and I smiled a told him finally we are having classes at 5.30, he said yes and in 15 minutes they again changed the schedule to 6pm, I think this is mischief played by the manager, very saddened by this behaviour

On Thursday, May 27th, I received a collection agency notification that I owed $109 for an account that I formally closed. To avoid the problems associated with affecting my credit score, I paid the amount in full but have been attempting to reach Gold's Gym to find out why they immediately went to a collection agency without contacting me first. They are unable to furnish any evidence that they attempted to contact me at any time and refuse to take customer requests.

HI, I would like to put a complaint against one of your sales representative who was rude and sarcastic with the way he communicates
I contacted him on his whats app his name is Jeff, I inquired about the annual membership on golds gym Al AIN Branch, he helped me with that
I said I will get back to him, he sent me a laughing smiley and writes "I have heard that many times from you" and if I don't want the membership just say it
I warned him that the way he is communicating could put him in trouble he (Jeff) replies "is this big deal for you that I degrade your credibility" he ask me to grow up
And calls me sensitive and moody and also says I can go ahead and complain about him and he is not scared
Kindly look into the matter as this is not the way a sales representative should communicate with customers

Thanks
Taleb Ali
[protected]

Gold's Gym stopped charging because of COVID then didn't notify me when the gym had reopened and began charging me again in January 2021. i only noticed it on my credit card statement now, May 8th.

I believe I should be refunded the amount: $280.00.

I have been working with my local manager to get my membership corrected since August 2020 and continue to get calls that I am past due even though I am owed money where Gold's continued to debit my account for months on end for memberships that have been cancelled. The manager promised I would get a refund of $300 months ago yet I have not received a refund and get weekly calls about my account. I have 50 emails back and forth with him and the new company hanlding the billing and keep being told they have to contact corporate. The manager has been very nice but here we are almost 9 months later and this is still not resolved. I haven't received my money and being charged late fees and things on my account after the manager told me to revoke the debit so golds could not keep charging me for memberships. This has gone on way too long and and no one can seem to get anyone at "corporate" to fix it.

No one here in Al wahda mall branch listens to us members of the "ladies only" section ..
we are constantly complaining to "R" the timeline manager about the poor trainers performance and the unfair timings ..
the group class timings are all not suitable to us working ladies, i am working and all good classes finishes early, I CANT CATCH ANY STRONG CLASS!
yet the timeline manager always ignores us..

i am an old member, i can see how the gym quality is dropping by time ... all good trainers are gone, we are forced upon poor performing trainers, it seems also our complaints never reaches to management .. all classes after 6:00PM ladies classes are dance or Mixed classes !

this is such a shame, i started my journey .. i used to be a loyal member .. now i can't even recommend it to anyone

I have had this weight bench only 10 months and the weld broke on the leg lift. I've had this type of bench for many years and this is the first bench that has failed. Not very happy with the quality. I know I purchased a cheaper bench but was not expecting this kind of safety issue. I'm so glad I wasn't on the bench when it collapsed. I would expect better quality from a name like golds gym!

Hi,

kindly be informed that I didn't use my 3 months membership at one of Golds gym branches in Egypt so far as the branch has been burned a few days after I paid for the membership and then the branch was replaced by another gym and I contacted the manager of all branches and explained to him my case but I got no response, accordingly I need to use my 3 months membership at any nearest golds gym branch or a refund!

Thanks in advance.

I am filing a complaint due to an auto debit I wasn't advised about. In March 2020 I was in contact with covid. So during my quarantine time my membership was coming to an end and I wanted to completely cancel as my job was offering a better promotion that was less money. Well since the manager informed me that I couldn't cancel over the phone she suggested to freeze my account and send an email that I wanted to freeze my account for 90 days. During our conversation never did she state I need to cancel 30 days prior to my 90 days I went 5 days prior to my freeze to be released only to be informed I will still be charged $45. There was no accountability and seeing my membership had been over and I hadn't even gone since February the right thing to do is waive the fee. Of course she went about how she has worked at golds for a decade and she makes sure she conveys message no where in the email was it stated or on the phone. I cancelled due to pandemic and high risk I am going through a hardship and again Lily Aguirre nor the manager at culebra and 1604 acknowledged the fact that I just wanted to avoid that fee because I don't have money as well. My job offers GOLDs gym discounts but I will ensure to tell all my friends, family, colleagues how bad this service was. The disclosures doesn't state anything about a pandemic cancellation or freeze to stop payment 30 days prior or nor was I sent this information. I am going to be out of budget for a membership I haven't used I fulfilled my terms and conditions and paid when I didn't go prior but what is out of my control was going 5 days prior I am high risk with Lupus I didn't want to even step in there due to risks but I did to ensure I followed Through with my obligations. I want someone superior than Lily Aguirre to either contact me or waive my fee I am begging you I don't have money right now and 45.00 or 40.00 is gas money or a meal. Thank you Mayra Mancha membership IDB07241262550 I am sure you can get my phone number from my records