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GoldCar Rental
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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:46 am EDT

GoldCar Rental No refund received

Booking number [protected] rental on 8 may 2019 (for one week) from Portugal Lisbon Airport, a refundable deposit was taken from my credit card, I have NOT yet received my refund on the credit card, I have tried to contact Goldcar vial different online avenues, but to no avail, as I am told my email is incorrect, this is not so as I have received all my emails fro Goldcar from said email.

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5:07 pm EDT

GoldCar Rental Rental car - goldcar

I rented a car on Pisa airport from march 4th to march 10th. When I got back to Brazil I noticed that my credit card was charged 52, 19 USD + 79, 5 USD, but I had payed already to Ryanair and there was no extras left to pay.

WHen contacting them they said I returned late, but after explaining everything, they still dont want to give my money back.
I dont know who to access in order to meet my rights.

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ogurec
, US
May 29, 2019 7:01 am EDT
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check tips here: https://www.facebook.com/GoldcarReviews/posts/464241050662394

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4:46 pm EDT

GoldCar Rental Deposit and insurance

Agreement number [protected]. Car hire on Tenerife.
I've been forced to pay for the full insurance which i don't need. I told to the Goldcar person that i already have a 3rd party insurance and i don't need a full insurance from goldcar. And then when we tried several times to take a deposit from my card (£1, 100) it didn't work and she said my card is not accepted, transaction is not possible and you have to pay full amount (£160 for insurance when i paid £40 for the car for the whole period!) . I had to pay cause i needed a car, but when I called to my bank to check what happened, they said nobody even tried to make a transaction and my card works fine. So it's just a scam to make me pay extra for insurance that i don't actually need. I'm going to take this into court as I've got all the proofs from my bank and from my 3rd party insurer. This is a complaint to request my money to be refunded as i never asked for insurance and this is an illegal enforcement to make me pay for it.

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10:54 am EDT
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GoldCar Rental Unauthorized credit card charges

I rent a car in Stansted Airport from February 22 14:25 to March 1 2019 14:25 - Agreement # [protected] - # plate WM18CUX

When I delivered back the car at Stansted office I adviced the operator at Goldcar office to have received a wrong penalty charge on February 28 at 21:45. The operator scanned the Parking charge notice and I sent at the same time the proof of payment made via paybyphone.co.uk . I've been reassured nothing more was due from my side. Despite of this I received a penalty charge of 100 GBP from Goldcar in April which is not due.

Can you please confirm you will credit my card with 100 GBP in this month ?
Attached email sent to the goldcar operator including a further request of clarification on April 16th, the rental agreement, Proof of payment for the parking and copy of parking charge notice.

Regards
Andrea Posani

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6:47 am EDT

GoldCar Rental Contract [protected]. Client 169211

I have been charged on my credit card for 73euros after being told I had flex fuel and I would not be charged this payment after the fuel payment came in with the full payment I made. They actually told me on 1 may 2019 that this payment would not be taken I would like this money returned to my card please I have always used Goldcar for my car hire

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10:22 am EDT
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GoldCar Rental Car rental

GoldCar is the worst company ever. They dont care about customers they care only for revenue. They should be in jail, when innocent people are thrown to jail and this THIEVES are out there stealing our money without suffering consequences.

I have rented a vehicle with Goldcar in Iceland on the 20/03/2019 till 25/03/2019.
I asked the full insurance at the desk, and the agent told me to dont worry that the only thing this insurance would not cover would be the roof and undercarriage.

At return, another agent informed us about a tiny mark on the left front door and assured that would be a damage caused by the wind and in this case it is negligence and Weather conditions damages are not included in the full insurance.

I have informed the agent that I work for Europcar Portugal, Faro, and there is no such thing as Weather conditions as negligence. I have seen cars entirely damaged and with no extra charges were applied once they have PREMIUM AND RSA cover.

I have also asked to see where it was written such thing, and with no luck. Furthermore, it is a scratch on the front door that you cannnot guess if its Weather or accident. And it does not matter because I have full insurance. They are just making it up to extra charge to achieve they targets.

After returning to Portugal They have charged me 476€ without authorization. I have not signed any paper and still they have charged me from my credit card.

After trying all costumer service, I have sent the situation to escalation head office department where now they are stating that if I don't show a police report for the damage I am entitled to 100% of the damage.

First is weather conditions as negligence and now because they don't know what else to say they say that I needed to present a police report when nothing was informed at the pick up moment and also returning EVEN IF WE ARE FULL INSURED.

This company should be sued legally for all the damages they are causing to people. Sued for stealing money and still running a company.

WORST DISGUSTING COMPANY EVER.

Cláudia Santos

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Update by Claudia Santos
Apr 29, 2019 10:27 am EDT

Obviously a scam!

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4:07 am EDT

GoldCar Rental Car rental

This is the worst car rental experience in my life, First I had a very poor attention from Ruth in Palma de Mallorca.
They tried to sold my an extra insurance and were very agressive...
When I return the car I had 1 hour late due to some private issue and the did charge me 60€ and I found this really abusive.
My contract number is [protected]

I just really do not recomand this company their price are very attractive but hide a terrible penalty strategy to finaly become much more expensive than any other company...
Be carefull to this company!

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9:27 am EDT

GoldCar Rental Unfair 950 € charge to my credit card

I rented car at Goldcar Valencia Airport Office on 08 April and dropped it off at same office on 14 April. Officials prepared report on some damages that we never caused. These damages have already been on car and caused by previous clients. Moreover, we took some photos before receiving the car, which proofed that these damages have already been on car. Goldcar Valencia Airport officials unjustly charged 950 € to my credit card due to these damages we never caused. You can find and compare to my photos and Goldcar photos. I know all procedures about objection, I objected this charge with my all evidences, but never get to a successful conclusion. It is clearly fraud!
Contrato:[protected]
Client: [protected]

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1:52 pm EDT

GoldCar Rental Car rental, deposit not returned in full

My deposit in amount of EUR 215.20 paid on 5 April 2019 was not fully returned. The rental company paid EUR 126.00 on 8 April 2019 hence I want to claim the remaining part (EUR 89.20). The rental company confirmed there were no additional costs to be settled thus full deposit should have been returned. Thank you!

Contract no [protected], pick-up location Mallorca airport, pick-up date 5 April, drop-off date 8 April 2019.

Kind regards,
Peter Tomcik

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11:11 am EDT

GoldCar Rental Unethical behaviour, very rude staff, avoid them if possible

We rent a small Nissan car on April 10, 2019 initially for three days. Our nightmare started on April 12 when we tried to extend the rental for one more day.
1. On April 12, we tried many times to call the telephone number of the branch (211-4114553), but for many times it rang more than 10 minutes without being answered.
2. Shortly after 11 pm on April 12, I called again and a recorded message told me that the service time was from 7 am to 11 pm. Finally, something from the office was answering.
3. Tried again on April 13 to extend the rental. First I was told to pay 40 euros for one-day extension, about 3 times of the normal online price. Then I was told to pay 50 euros for full insurance. WeI declined both.
4. Finally went to the Goldcar office at Ag. Anargiron 82, Athina 194 00, Greece to re-rent the same vehicle at 16 euros at around 2 pm of April 13.
5. The real nightmare came on April 14 when we returned the vehicle on April 14. An representative went directly to the front-left side of the vehicle to point out a small dent and asked us pay 250 euros for the "damage". The funny thing was that he did not bother to inspect any another area of the vehicle to check any possible damage.
6. When we told the representative that we did not know any incident happened to the car, he threatened us that we must sign the paper he prepared, otherwise he would not let us go to the airport.
7. Finally we were forced to sign the paper.
8. When we left for the airport on their shuttle bus, the representative, his colleague in the office and the driver of the shuttle bus were all laughing.
9. I strongly believe they set up a trap and we were captured in the trap unfortunately: why the representative found the dent so easily without bothering to see any other area before or after? It was either caused by the hand of the God or you know whom.
10. We were told in the beginning that we don't need to be bothered by any damage less than three fingers in size. When I contacted the company and raised these question, they said the dent was not in that category and we must pay for any dent.

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8:24 am EDT

GoldCar Rental Not issue an invoice

I rented a car from Gold Car Antalya on April 6

1 - When I called the office, they told me that they only rent mid-term renting in Antalya not for few days. Then I rented via online car rental marketplace web site, "Yolcu 360" for 3 days. Antalya branch is not rent any car for few days...

2 - I took additional insurance for 79, 95 TL . After almost 15 days, I haven't received the invoice. It always takes maximum 2 days with other car rental companies. When I call Istanbul HQ, (because Antalya branch never open the telephone) they told me that they have problem in their e-invoice system, but they also mentioned they shifted to the system 4 months ago. In addition, I have checked from web site and seen that there are many complaints in your Turkish operation. One is not sending invoice!

3 - According to the Turkish commercial law code number 5035 article 48/1-b, you have to issue invoice in 7 days after sales of good and services.

4 - Please try to reach your Antalya branch. Official number: +90 536 861 61 54. They never open their telephone.

5 - Their telephone number as indicated in the credit card slip is +90 242 5100400. You can reach easily but it is "Garanti Bank Antalya Alanya Branch!" not the branch of Gold Car.

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8:20 am EDT

GoldCar Rental Forced to pay for full insurance. Additional charge for no reason!

I arrived at 22.30, so just before your office was to close. Your employee was rude from the start and was only concerned about finishing work on time as his friends were waiting for him. His first question after looking at my drivers licence was, "do you live at the address that's displayed on the card?" I told him that i live between the uk and Spain. He then proceeded and against my wishes to input my data into a system i'm unsure of. resulting with him saying "no you don't live at this address. Taken back i replied then use my Spanish address. He refused saying that this so called system wont work with that. Then smugly said that the only way i'm leaving with the car i had already paid for is by purchasing the full insurance. A cost of 213.13 euros He said its because some people damage the cars and Goldcar struggle to recoup their losses because they cannot trace the customers. I said that that is ridiculous as you have my credit card details. But he wasn't having any of it. By now its 10.45 and i noticed the other rental companies were closing. So it left me no choice but to comply and pay it. Absolutely disgusting robbery! When i get into the car it smelt badly of cigars and the fuel was not full. The time now is 23.00 I went to complain and to change the car as its still dirty and smelt bad. But he said its out of office hours and to come back tomorrow which of course isn't possible as i was to visit my brother who had just got out of hospital. To add insult to injury i''ve just noticed yet another charge of 42.53 euro for what i don't know. The car was fully insured, it was returned undamaged and with a full tank. I will report this as theft to my bank as soon as possible.. so a car that originally 42.25 euro became 297.91. ROBBERY!

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7:55 am EDT
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GoldCar Rental Fuel caution refund

I rented from Goldcar in Ibiza from 3 to 9 April. I payed for a Full assurance, and they asked for gasoline caution of €126.
I returned the car without any problem on the 9th with the gasoline full, but the money never came back to my credit card.
I tried to file a complain on the Goldcar website and I received an email from customer service where it is shown a refund on a different credit card number.

At the telephone the guy from customer service says he cannot do anything on the credit card - he even can't view the details.

I answered the email but i'm still waiting for a reply and for the money...

Any advice/help/suggestion would much appreciated.

Thanks I'm advance,
Marco Leoni

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Update by Marco Leoni
Apr 19, 2019 4:56 am EDT

After a while I discovered that the reimbursement was done using the credit card of my wife (she paid for adding a second driver)...
Strange but at least the money arrived :-)

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6:52 pm EDT

GoldCar Rental Lack of information/signposting to drop off gold car keys leading to missed flight

Gold Car Booking no. [protected] (Contract no. [protected])
We arrived at Malaga airport approx 05:00 a.m. 07/04/19 for our Ryanair Flight FR5945 departure 07:00 a.m. We arrived at the multi storey car park rental drop off, which encompassed 5 or 6 different hire car companies. There was a sign on entry which listed the various companies within the multi storey building but not informing you of where to go to for each specific company. So I drove round looking for any information or clues. I saw Europe Car parking bays and finally Gold Car Parking Bays. I parked in a bay and set about trying to locate a drop off box for the keys. I ran up & down the length of the extremely large multi storey and could not find anything. I thought it advisable to get checked in and ask inside the terminal building, where we can leave the keys. We checked in our luggage and ourselves and asked if the staff knew where we could drop off the keys. The staff thought it may be located in the furthest part of the multi-storey, which had a level -2 underground.
Because time was precious, I decided to leave my disabled sister and my 8 year old in the terminal building, while I tried once again to locate the key drop off. My sister is disabled and either has a wheelchair or walker to assist her. I ran all the length of the multi-storey, half of which is closed off due to building works and very poorly signposted. Eventually came to a lift on the side of the building that actually went down to Level -2, whereas Level 0, where I was parked, the lift did not have an option for Level-2. Again, I ran all through the multi-storey and eventually came to a Gold Car Staff Member and asked where I put the keys. He said: where is the car? I said parked in Gold Car Bay 225 on Level 0, he said car needs to be down here and then put keys in box. I explained I was short of time, he said car down here. I ran again 5 - 10 min's to retrieve the car & then another 5 min's or so to find how to get down to this basement, dropped car & keys in box. Ran 5 - 10 in's back to terminal 2 building. We all went to boarding as fast as we could, on arrival initially said they were closed but then let us through boarding, but then half way down ramp Ryanair staff member got call on her radio to turn back and we were told we were too late and we were told to book new flights. We arrived at airport in time, we checked in on time, if we had only been able to locate the car rental key drop off box, we would have made the flight. We then had to buy new flights, which were 2 days later, we had to book 2 nights accomodation, I missed 2 days of work, my sister who has MS and has daily medication, had to go without her vital medication. We had to call her consultant and seek advice. I had to go without my blood pressure & menopause medication. This was all so totally avoidable if only the key drop off / parking had all been clearly signposted and directed accordingly. I am seeking compensation for missed flights & accomodation costs. New flights cost £144.37 sterling plus Hotel £104.00 euros.

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9:23 am EDT

GoldCar Rental Car rental

GAP Comentario : 1979992 / Bono Agencia: ES514587990 (AVP

We rented a car from the airport at Los Palmas on 27th February 2019. On check out of the car, there was damage to the car which was noted on the check out report prepared by Gold car. It was not pleasant to have to take a car which was damaged, but it was noted on the report so we took the car out.

On returning the car on 6th March, we left the car with the representative in the car park. Within 40 mins we had received an invoice for €550 from Goldcar for the damage which had been noted on the original check out form.

After several weeks of complaining with no response, and a call to their call centre, which was of not help at all as the operative claimed his computer wasn't working so he could not give me any contact details, we finally received an acceptance from GoldCar that they had made a mistake and that a full refund would be paid. This was on the 24th March.

Almost 3 weeks later and after several chasing emails, no funds have been received.

It seems this is a standard practice for this company as there are many similar reports of additional charges. I will not be using the company again and will be spending as much time as available to advice others to do the same until the matter is resolved.

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3:06 am EDT
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GoldCar Rental Ripped off added extras such as insurances told me deposit

Goldcar malaga airport es
Contrato [protected] client code [protected]
car hire 22/03/2019 - 03/04/2019

Scammed by this company the cost of car 6.71 euro plus fuel for cc class for the economy seat ibiza 1.0 tsi as per my reservation from goldcar with icluded in booking
Unlimited mileage
Car passenger insurance
Partial damage cover with excess (cdw)
Third party liability insurance
Vat, local taxes (21%)
Additional driver

Remember the contract is in spanish so you have to trust the goldcar representative big mistake...
As he ripped me off and fraudulently removed £227 from my credit card without my knowledge, I did queries the amount he said deposit. no mention of excess insurance super cover etc.
He also said bring back vehicle empty fuel tank as I did not have flex fuel he said another lie, once I spoke with goldcar malaga head office.

I have contacted them reference this and the replied waffled
On about private insurance absolutely rubbish.

I have contacted the ecrcs but goldcar not members informed to contact ecc to which I have contacted. I also
Contacted my credit card provider who are also investigating they informed me they have had hundreds of complaints ref: goldcar...
Have also taken this to trip advisor ref: reviews
Also trust pilot more reviews
Also face book more reviews
Now I will take to the uk police and spanish authorities as money was stolen from my account without my permission.

How this illegal continuing practice is still ongoing by the dishonest goldcar representatives at the malaga airport desk, is beyond my understanding and renders one speechless.

Incidentally I have hired many car from malaga airport with other companies without problem they ask you clearly do you require the extra insurance I have always said no and then they add deposit holding charge to your card and I have always returned my vehicles with a full fuel tank as stated.

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10:42 am EDT
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GoldCar Rental Refusal of my debit card contrary to what was written in the contract and upsell of a very costly insurance

On February 13/02/2019 I prepaid the rental of a car via the website Holiday Auto and thus make a contract with Goldcar.

On 17/03/2019 I rented a Volkswagen Polo 1.2 TSI 90 cv BMT (registration number 3034KCW) at the Goldcar branch Tenerife South Airport.

Unfortunately when I collected the vehicle I was the victime of a scam.

Indeed according to the contract attached the total cost of the location was supposed to be 98.59€ (= car hire fee of 64.59€ + 34€ of management fees for for the filling of the car tank).

Actually I payed 288.69 euros in total (60.47€ of prepayment + 227.62€ at the Goldcar branch).

The reason lies in me being forced by the Goldcar employee to pay an insurance to be able to take the car. Indeed she refused to take my card for the deposit of the car supposedly because I had a debit card and not a credit card. Actually, in the attached contract, it is written that the use of a mastercard or visa debit card is allowed for the rental of the car.

Solution you wish to achieve.
I wish to be reimbursed of the additional money that I paid but was not supposed to pay according to the contract.

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9:23 pm EDT

GoldCar Rental Charges for damage that were not my damages and I have the proof!

I rented vehicle 3323jyf seat leon 1.2 tsi style 110cv grey on 3/02/19 to 17/02/19 on contract [protected] there was a lot of damage on the vehicle and myself and another goldcar representative went around the vehicle to check off the damage and I signed for this on sign out. When I arrived to return the vehicle - the vehicle was checked and signed for against the damage on sign out as above. (this damage was never updated on sign out)
I had booked a car for another 2 weeks but they had no cars left so I was told to take the same vehicle out again. - vehicle 3323jyf seat leon 1.2 tsi style 110cv grey 17/02/19 to 03/03/19 and given a new contract: [protected] - when I went in to request the car, I was told by sergio to just take the vehicle as it had been sign off on return.
So I did but this was incorrect sergio should have taken the damages into the new contract. So on return the car the second time, I have been given a huge damages charge. I have sent in copies of the proof that I have from the previous contract but this does not seem to matter. I was forced to sign the car back in by some pretty nasty staff and told to go again!
I was told to claim on my insurance? Why should my insurance pay for goldcar's surly incompetence? But also this is fraud surely?
I have attached the photo I took on sign out after returning the car after the first 2 weeks and the photos that the staff took of the same damage from the sheet marked with highlighter on the second proof of damage sheet.

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Update by Janny Roberts
Mar 30, 2019 9:25 pm EDT

This is Goldcar Madrid Spain

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4:48 am EDT

GoldCar Rental Car rental.

I initially paid £66.79 via Ryanair for the hire of the most basic car available. I then was landed with a bill for£259.11 at the airport, including a £50 charge for handling my Visa card. The total for the rental for the most basic car available for one week was £325.90
The following 2 weeks we hired a car from a local Canarian company, just as good - for a total of 120 euros per week.
Goldcar rentals need investigating - I believe they already have been.

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9:56 am EDT
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GoldCar Rental Additional charge for missing item.

Date 11/03/2019 - 18/03/2019. Contract number [protected].
The Goldcar has charged 300 EUR for missing parcel shelf in VW Golf. The parcel shelf was missing when I was picking up the car. I was not sign any paperwork that there is a damage or missing items. So I was thinking that is OK. After return I was given an e-mail stated that there is a charge for missing item. After make a claim, they refuse to check a CCTV inside a car park to check how the car looked 11/03/2019 at 16.30. There are about 6 - 8 cameras...

My claim number 1990208:
I do not agree with the charge for missing parcel shelf. This item was already missing when I was picking up the car. Please check your cameras inside parking 11/03/2019 at about 16:30. I did not get any check in paperwork to sign with existing damages or missing items.

Respond:
Dear Client
Thank you for your email about the additional charge relating to your recent Goldcar vehicle rental.
The charge covers the cost of replacement to missing rear shelf k which was recorded when the vehicle was checked on its return. This is in line with our Terms & Conditions.
I can confirm therefore that the charge has been applied correctly. I hope this clarifies matters but please do get back in contact if you require further information.
Kind regards,
Alejandro A

Please note, there is no Second Name, just Alejandro A.

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Update by traperos
Mar 19, 2019 10:14 am EDT

It is also interesting that the company has more than 1000 claims a day, and they responded in less than 24 hours. It is a clear scam. The case should go to European Tribunal Court.

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GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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