Menu
GoJane Customer Service Phone, Email, Contacts

GoJane
reviews and complaints

www.gojane.com
www.gojane.com

Learn how the rating is calculated

3.0 10 Complaints
Verified
The authenticity of the customer service contact information for GoJane has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GoJane complaints 10

ComplaintsBoard
P
10:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GoJane booties/boots

This seller has listed items on several occasions that are on for sell but doesn't ship out to customer.

Having had the experience of ordering a pair of boots from this site and receiving confirmation of my order. An email from my payment provider was forwarded 10mins afterwards, confirming that the transaction was cancelled. This seller didn't explain/provide a reason. This isn't the 1st time this seller has behaved in this manner.

This has happened more than once.

Read full review of GoJane
Hide full review
ComplaintsBoard
R
3:50 am EDT

GoJane what a trash...

At first, I wanted to place an ordinary order with a standard shipping, but then I thought that maybe my stuff will be too late (I needed them till the end of July), and chose an expedited shipping just not to be nervous regarding it. I called them for an assistance. They said that to get an expedited shipping I have to cancel my order, but it's already impossible, so we're sorry, but there's nothing we can do.
Asked why I can't cancel m own order they didn't find any excuse to say. That's it. My order had come when I was away so I don't really need them, maybe next year...
Summing it up, if you want to buy something and get it sooner, choose an express shipping and nothing else. I don't know how it works, honestly. I mean whether they deliver on time or not... But remember, that your order cancellation is impossible...

Read full review of GoJane
Hide full review
ComplaintsBoard
J
6:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoJane has left an official reply on this complaint.

GoJane Shipping

I bought a clutch from this website www.gojane.com as a present for a friend. I asked about the delivery date and they assured me I'll get it on time.
My friend was moving abroad and that was a goodbye gift, but unfortunately everything went down the hill.
Order did not arrive on time and my friend left before it arrived.
I contacted GoJane and spoke to their rep. I was expecting him to offer me something, maybe a discount or something else, but they only said that there were sorry that I wasn't happy with my order.
I will not buy from them in the future because I don't want to deal with a company which does not care about its customers.

Read full review of GoJane
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Is GoJane legit?

Our verdict: GoJane has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores GoJane's position as a benchmark of trust and quality within its industry. Users and clients of GoJane can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

GoJane earns 100% level of Trustworthiness

Perfect Trust Endorsement: GoJane achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for GoJane. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

GoJane has registered the domain name for gojane.com for more than one year, which may indicate stability and longevity.

Gojane.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gojane.com you are considering visiting, which is associated with GoJane, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for GoJane have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Gojane.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from GoJane.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the gojane.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
ComplaintsBoard
S
3:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoJane has left an official reply on this complaint.

GoJane Express shipping

GoJane is the worst online store ever! I have ordered a pair of shoes and decided to pay some extra for express shipping. I wanted to get my order as soon as possible so I thought that spending some extra on fast shipping wasn't such a bad idea.
Unfortunately they shipped my order with the slowest shipping service ever and it took ages to get it. I am very disappointed. I asked them to refund the money I paid for shipping and they said that they can't do that.
GoJane is a highly unprofessional company and I would not recommend them.

Read full review of GoJane
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
3:41 am EST

GoJane I have no idea what is going on!

I paid extra money for fast shipping because I was planning to go on a vacation and wanted to take the shoes with me. My order did not arrive. And even after I came back home there was still no sign of my order. Recently I contacted GoJane and they agreed to cancel my order. They said I'll get a refund soon but they did not mention the exact date. It is now over two weeks and still no money and for some reason they stopped replying!
I have no idea what is going on, all I want is my money back - cost of the shoes + shipping. I won't be buying from GoJane ever again!

Read full review of GoJane
Hide full review
ComplaintsBoard
M
2:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoJane has left an official reply on this complaint.

GoJane Lack of customer service and no refund

I bought a pair of heels from www.gojane.com and when I was just about to pay something went wrong and I got an error screen. When I checked my bank statement it showed that they charged me twice. I thought that happened because their site crashed and that there will be no problem with refunding me. I contacted their support and they promised me a refund but that did not happen. About two or three weeks later I received my heels but there was no sign of my money. Two months already passed and I'm still waiting and their customer service is absolutely useless and unhelpful!

Read full review of GoJane
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
4:17 pm EDT

GoJane Seller refused to take the order back

Don’t buy from the website www.gojane.com. The company is dishonest. I bought clothes for my teenage girl from this company, but all clothes were terrible and the quality was really low. I checked their policy and decided to return the order, but the seller has stopped me and told that he hasn’t accepted any returns. But there was completely different information on the website. I don’t know whom I can trust.

Read full review of GoJane
Hide full review
ComplaintsBoard
B
9:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GoJane Scam

I ordered around 160.00 worth of merchandise, I never recieved my order but was charged. I am in the process of having the charges reversed I believe this site is a total scam and very UN customer service.

Read full review of GoJane and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
argie20
, US
Oct 31, 2011 7:27 pm EDT

I orden some stuff from gojane ..i never got my orden ..and i get full charge for everything, i been calling and sending emails, , and nothing..when i call i cant even live message bcuz the box mail is full!...my orden was almost $140...and i cant do nothing about it!..DO NOT BUY FOR THIS PEOPLE..SCAM BIG TIME!

ComplaintsBoard
C
9:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GoJane TERRIBLE SHIPPING

Absolutely horrible shipping. 2-4 weeks for a small parcel is ridiculous. I ordered from another American clothing online store (karmaloops) the parcel arrived in five days - two of which were Saturday and Sunday - this is amazing service.

Definitely lost a costumer.

Read full review of GoJane and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TT88
, CA
Mar 28, 2011 7:34 am EDT

That is of no fault of Gojane.com's. You have a choice of regular and rushed shipping (which costs more of course). Rush orders get to me in 5-6 business days, and I live on an island which requires ferry passage over for mail so it would be even shorter for places on the mainland. As with all international shipping, there is always a chance that your package may be stopped and inspected by customs. Gojane itself processes and sends out orders very quickly, after that it is in the postal service's hands.

ComplaintsBoard
S
11:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not order from this company. . . Terrible customer service, does not deliver entire order, missing orders are ignored. . . Returned items. . . Still did not refund nor gave credit after 8 days of receiving the package. . . Cheap clothes with cheap materials. . . Repeated emails and calls to their customer service and all they can say is that they will...

Read full review of GoJane and 30 comments

Overview of GoJane complaint handling

GoJane reviews first appeared on Complaints Board on Jun 8, 2009. The latest review booties/boots was posted on Dec 21, 2017. The latest complaint Shipping was resolved on Apr 07, 2017. GoJane has an average consumer rating of 3 stars from 10 reviews. GoJane has resolved 5 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.0
382 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GoJane contacts

  2. GoJane phone numbers
    +1 (818) 581-4652
    +1 (818) 581-4652
    Click up if you have successfully reached GoJane by calling +1 (818) 581-4652 phone number 0 0 users reported that they have successfully reached GoJane by calling +1 (818) 581-4652 phone number Click up if you have UNsuccessfully reached GoJane by calling +1 (818) 581-4652 phone number 0 0 users reported that they have UNsuccessfully reached GoJane by calling +1 (818) 581-4652 phone number
  3. GoJane emails
  4. GoJane address
    950 N. Barrington Avenue, Ontario, California, 91764, United States
  5. GoJane social media
GoJane Category
GoJane is related to the Fashion Tech category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.