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1.7 71 Reviews

GoIbibo Complaints Summary

13 Resolved
55 Unresolved
Our verdict: With GoIbibo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:24 am EST
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GoIbibo Delay in refund of flight ticket by Goibibo even after Lufthansa has provided a refund

Dear sir/madam,

I am a 61 year old senior citizen, I booked a flight to visit my son last year through Goibibo www.goibibo.com/.
My flight was supposed to take off from MAA-FRA, FRA-MUC on 5th of May 2020 and the return was planned on 5th of June 2020 from MUC-FRA, FRA-MAA.

Unfortunately due to COVID 19 pandemic, the flight has been cancelled. When I tried to contact Goibibo through their Customer Service, it was not possible.
I tried multiple times for many months, but the line did not go through I also tried to email them to their email address but there was no reply.

I tried to contact Lufthansa, the airline from which the ticket was booked through Goibibo, they said the refund has been provided already to Goibibo on December 2020.
I still did not get any response from them or I cannot contact them.

I would kindly request you to please provide me help and support to get my refund. Being a senior citizen and just a tuition teacher, this money is very important to me.

My PNR ID from booking is: U4VRKG
Name: Srivaramangai Padmanabhan

Looking forward to your kind help.

Thanking you,
Srivaramangai Padmanabhan

Desired outcome: Refund of the ticket cost

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12:31 pm EDT

GoIbibo Did not get refund

I tried to book a flight from Hyderabad to Jaipur on Cleartrip, but after making the successful payment through airtel wallet, it was showing the payment unsuccessful, Its been more than 30 days, I didn't get refund.
I contacted airtel customer service, they said contact clearTrip and when I reached to clearTrip support, they said payment receiver is IBIBO web, please contact them but Ibibo saying please contact cleartrip, I am really frustrated, please help me getting my refund.

Trip Id: [protected]
Payment Reference Number: [protected]
Transaction Id: [protected]

PFA for transaction proof from airtel wallet.

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8:08 am EDT

GoIbibo Cancellation notification for booking id amdosvk8f

I spent 4 months waiting for my refund. On 2nd May an email was sent, that my refund will be in my account. I have yet received feedback to my follow up email and money has yet to reflects. 17 emails later from then, i have not received anything.

My bank cannot trace this transaction and we have now been waiting 24 days.

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2:59 pm EST

GoIbibo Goibibo airline services

Hello Everyone,

Issue : Goibibo Baggage policy.
Loss : Huge amount loss

I had my travel from Bangalore (India) to Dusseldorf (Germany) on Feb 2020. I have booked my ticket with the goibibo airline services (TO and Fro journey) . In the generated ticket by goibibo the baggage policy is mentioned as below.

Allowed Baggage :

2 PC - check-in 23 kgs each
1 PC - Cabin 7 kgs each

I have traveled from Dusseldorf to Bangalore on December which is my onward journey and no issues with the travel.

Dusseldorf - Bangalore Airline details:

Dusseldorf to Munich - Lufthansa Airlines
Munich to Bangalore - Oman Airlines

During my return journey from Bangalore to Dusseldorf they have not allowed me with the following baggage.

Baggage Info :

2 PC - 23 kgs each
1 Pc - 7 kgs each

The Oman airways said they will allow only 30 kgs (1 pc is 15 kgs) which i don't aware.

I have not aware this because i have traveled from Dusseldorf to Bangalore with the same airlines. During my return journey i dont have a choice apart from paying the excess baggage amount since i cannot call to the Goibibo service in the short of span of my boarding.

GoIbibo Interaction After the Issue:

I have called the goibibo customer care next day and escalated the issue. I got vey poor response as follows.

1. Goibibo says we know the Oman airways provides 15kg of baggage of each piece.
Question: As a service provider if they knows the baggage allowance why cant it be printed in the ticket .

2. I have sent around 40 emails and more than 50 calls to the customer care and the response is very poor and they say that you need to check with the airlines.

Question: When we travel through multiple transists having more than 3-4 flights in between, Do we need to check all the airlines to confirm the baggage ?

3. The service provide(GoIbibo) says yes you need to check with airlines.

Question: If we want to check all these information with airlines then what is the point in booking from Goibibo ?

I have escalated this issue for more than 20 days and still continuing their response is as follows.

" We cannot do anything this is as per our policies and this is the final decision"

I have gone through the all the terms and conditions of the goibibo website and found weird terms and conditions in my opinion.

When a customer travels through some airlines cant those airlines information is clearly printed in the ticket ?

Its a system generated ticket they can print if they want, if they knows the information how a customer will get know ?

For example: "If any flight ticket cancels their flight until unless they provide the re-ticket we are not responsible for the amount paid "

What is this, then what is the need of booking from the service.

Moreover i sent all the attachments related to the tickets and their terms and conditions and clearly and they are telling its their final decision and they cant do anything.

I would like to bring this issue as many people are facing the same issue when i read through the reviewed and they are fed up to bring to the social media to make everyone aware.

I lost a huge amount and would like to recover with the help of the complaint.

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3:11 am EST

GoIbibo Cancelled on 22 oct: refund yet not received of 2530/-

Goibibo has not refunded my money for my booked accommodation at Hotel lake retreat of Rs 2530/-, despite several reminders through their online support, reminder mail to the Hotel, and cross-checking with bank, I am seeking an urgent refund of my payment, No single response was received, except their age-old generic status on the system. It has been over 3 months now, but neither received any sincere response nor my money. I request an immediate refund of my money. Kindly resolve the case at the earliest.
Go Ibibo : Booking IDHTLX8V5CZP : Hotel Lake Retreat, Nainital

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4:53 pm EST

GoIbibo Hotel booking

मेरी गोईबीबो धारा लखनऊ में एर्पॉर्ट के पास होटेल की बुकिंग की थी और मेरे अकाउंट से .1043 rs बी निकल गये पर मैं जब होटेल में गया होटेल ने मुझे रूम नहीं दिया और मुझे भोला गिया की हमारे साथ उनकी कोई डीलनहीं हुई है जो मेसिज कम्पनी की और से आया है उसको मैंने कॉपी कर धी है Additional Information for your Hotel Booking
Dear Amitsharma,
Thank you for booking Capital O 48322 Elysian Grand Deluxe for your stay with Goibibo.
Direction input
Chaudhary Charan Singh International Airport
Amausi, Lucknow, Uttar Pradesh 226009

Head west
290 m

At the roundabout, take the 3rd exit
Pass by the metro station (on the left)
600 m

Turn left at Axil Core Business PVT. LTD. onto NH230/NH27
Pass by Chaman Tailor (on the left)
290 m

Keep right to stay on NH230/NH27
Pass by Nadar Ganj (on the left)
Destination will be on the left
1.2 km
Map:
http://bit.ly/2Kxkw8G
Please call your hotel representative to confirm your arrival time on Reception +919793484595
You can access your booking online at https://go.ibi.bo/Mz0kjKZzq1

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3:32 am EDT

GoIbibo Hotel

Dear sir I have booked hotel from your site to langkawi resorts but when I come langkawi hotel is now under construction and very bad conditions and your booking is non refundable I have to give you lots off booking hotel and tickets if you're are doing like that than I am not giving any booking so please refund my money immediately for your reference I send you hotels photos

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7:18 am EDT

GoIbibo Hotel is not accepting the online payment

I had booked the room for my parents from goibibo.com and made the payments for hasselfree checkin for them as they are old but the hotel persons had denied for checkin as he told that he will not accept the online payment and told that they hace to made the payment in cash to the hotel itself.then i tried alot to contact customer care but failed...also written in review for that and message comes that the rwolution will be done in two hours but not got any message or call.now plz suggest me that what to do...whether its the mistake of hotel ot the goibibo

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3:11 pm EDT
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GoIbibo Change in flight jaipur to muscat

I have just received an email intimation against my booking id AMDSITH3W,
that our Jaipur - Muscat flight on 13 October 2019, 10 AM, has been rescheduled on 14 October 2019.
I cannot accept this change as I have to be at Muscat on 13 October morning; I stay at Muscat and not at Jaipur; my hotel booking is till 13 October 2019. So, please arrange a flight for me to fly back from Jaipur on 13 October morning to Muscat.

I failed to contact your given Customer care number as it is asking for an Indian mo
bile phone number to log in. Your system is not accepting international number.

Thanking you,
Regards,
Tapas Chakraborty.

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3:04 pm EDT

GoIbibo Hotel management not accepting goibibo confirm hotel booking.

We booked a oyo 8966 star regency hotel, near hawda railway station through goibibo. My booking id - htl6vgd3q3.. I paid and booking confirmed but now at mid of night when I reached hotel. They are not accepting goibibo booking. Why?.. They clearly said that they r not accepting goibibo booking from last 6 months. Then why goibibo showing this hotel name in searching list and why getting confirm booking. The customer are suffering in this situation... Refund is not solution of this problem.. Plz remove this hotel from goibibo hotels search list..

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6:01 pm EDT

GoIbibo Refund status

Goibibo has not refunded my money for travel in Jet airways flight which was on July 28, 2019 which was cancelled by them..
No proper response and once they tried to closey query mailing me that " as there is no response from your side the issue will be closed"
Then I mailed my issue to Airsewa where I got response from Jetairways saying that if booked through travel website the particular travel website should be apporoched for refund but goibibo is not doing that and they mailed me saying its jet airways to give refund now how it is possible when i did my payment to goibibo for travel its their responsibility to get it from jet airways butbinstead they are making the customer to do so.. its almost three months and I've not received any sort of refund and mail from goibibo side..
Their reply is careless.
Hope the case resolves soon.

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6:10 pm EDT
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GoIbibo Providing no refund on refundable international ticket

I had purchased refundable international flight ticket worth ₹53000 from Ahmedabad to Atlanta. On 30th June 2019 I requested the charges for cancelation and goibibo provided me that in a mail. All charges including penalty was around 8000. After 2 days I canceled the ticket and then they says that this ticket is non-refundable. I was shocked that how come it be nonrefundable. I raise the concern on 3rd July 2019 and since then I am doing follow up on my refund and they are saying that our team is working on it, please give us 24-48 hours. Now it's been more than 20 days and still they are saying the same. I got a cancelation mail mentioning 0 refund amount in it. I do have my confirmed ticket with refundable mention on it and also have cancellation charge in email from goibibo. I am really in big trouble by booking with goibibo. Please help me by providing refund as it is a huge amount for me.

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Update by Hastik Vaghasia
Jul 24, 2019 2:16 pm EDT

Now they have refunded the amount after waiting for a long time.

Resolved

I ask for the reason of such a long wait but they did not provide the specific reason for it. They told that miscommunication may be due the third party vendor who booked our ticket or with the airlines.

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2:19 am EDT
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GoIbibo Jet airways refund

My Booking was done on 1st March 2019 from Bahrain to Mumbai (28-07-2019) and then Mumbai to Bangalore (29-07-2019) travel date 28th July 2019 with booking reference and PNR 9W/VWNPWR by online banking. Due to the closure of Jet airways service, All the flights of theirs being cancelled. As per the cancellation from their side and no alternate arrangements done even after contacting them for number of times. No proper response was given from their side with regards to Refund also.
Jet airways has not refunded the money yet. Its almost two months now, I've not received any proper information about my refund.. I'm worried as dates are nearing the airlines should not give excuse by delaying and make statements after travel dates. Though the flights are cancelled and the tickets too.I want the concerned authorities to take stern action and carry on my refund process.
Meanwhile I contacted the customer service agent he gave me a service request id [protected]. But no response and again when I contacted them for status no proper response and she cut the call and sent me a mail telling the call got disconnected. there is still no refunds kindly resolve my issues. Looking forward to your early response.

Regards
John

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3:57 pm EDT
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GoIbibo Flights ticket not booked but money deducted

Dear Sir,

On 23th May 2019, I tried to book flight ticket from Jeddah to Patna. Unfortunately my ticket is booked but money deducted from my account. I informed to Goibibo regarding these issues, they confirmed us within 48 hours your money will be come back . But as of today 27th May 2019, I didn't receive money back.

My booking Mobile no: [protected]

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Update by Roman Alam
May 27, 2019 4:01 pm EDT

My ticket not booked but money deducted from my account

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8:43 am EDT
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GoIbibo Refund related

Had booked the flight from goibibo of jetairways.
Which was got cancelled and my was fund was to refund in my account from the payment was made but.goibibo jad credited the amount to gocash+ wallet which i cannot use.
As i don't want yo go with it.My money was stuck in goibibo wallet.Please reverse that to the actual payment system.As i can use my money.
Booking id TUA7MKRS2.AND ITA NOT MY PROBLEM THAT FLIGHT GOT CANCEL N WAT THERE POLICY IS I DIDN'T CANCEL THE FLIGHT I WANT MY MONEY TO BE IN MY ACCOUNT .OR ELSE I HAVE TO TAKE SERIOUS ACTION AGAINST GOIBIBO

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11:06 am EDT
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GoIbibo Ticket cancelled by airline but no refund

Return ticket from dubai to Goa on 24th April 5am flight by jet airways got cancelled which I booked through GoIbibo, after several calls and waiting for more than 3-4 days I have not received any information or change of ticket or refund. I have been making long international calls to customer care and the days passing by making it more difficult to book another ticket as they get expensive. I would atleast want my refund back but there has been no answer. I need to know if my money will be refunded as this isnt my fault at all, GoIbibo should have some sense about time value of its customers . THis is far past harassment as I have to exit the country before visa expiry and I should know if i have to book another ticket .

service request number : [protected]
Passenger Name : Errol David Anes

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8:27 pm EDT
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GoIbibo Customer support

Dear sir
As i booked my flight from doha to delhi from jet airways and from delhi to gorakhpur spicejet. While booking I put my qatar number, now my jet airway flight got canceled so i tried to contact goibibo customer but they asking for 10 digit indian mobile number, As i have filled my +[protected] qatar mobile number during booking. Now i am unable to contact from goibibo customer. Kindly resolve my issue, I want to know about my my flight details which goibibo have to managed for me. Cancelled PNR is LSKOEK so kindly request you to contact me on my qatar mobile number +[protected].

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Update by vipendra
Mar 19, 2019 12:24 pm EDT

I booked my ticket by qatar mobile number +[protected] and While login customer support, It is asking for indian 10 digit mobile number.
Now How I will login to get booing details as my flight got cancel also of jet airways
Kindly call me on +[protected] number.
How while booking it taken qatar number but during customer support it is asking only indian mobile number.

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1:11 am EDT
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GoIbibo Bus ticket

This TOO much. what your service. All proof I am provided to you & called to customer care also, They said Under process, for on line payment 1 or 2 day enough. Already 50 days over.
Shall I continue or not Goibibo with my friends & family I am confused.

To, 5th Reminder
Ashmeet kaur..
Goibibo Head Office Address :
5th Floor, Good Earth City Centre.
Sector-50, Gurgaon, Haryana, India,
Pin Code - 122018.

Dear sir,
I am booked bus ticket on 20-01-19 fr Bangalore to Mumbai A.C. sleeper travel date 21-01-2019 & cancelled same day due to personnel reason,
But till not received refund amount in Goibbo APP. and APP only showing Balance (gocask+) RS 150/- also in my bank account not received any
amount, 4 times called to customer care, lot of time am checked my wallet. For proof I am try to book another bus ticket but there is not showing
discount 1044.00 rs
as per customer care instruction I am sending screen (proof) shot to you. Please find attachment.

U R mail ref id = TAT-RBN24GHAAAY. Subject of [ Goibibo - [protected] ]
booking ID= GOBUS254c9ad312

From Bharat Chaudhari. m. no. [protected]

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2:53 am EST
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GoIbibo Cancelled two tickets instead of one ticket

I have booked two tickets from Dubai to Hyderabad for 28-02-2019. Requested and clearly mentioned for one ticket cancellation and second one should not be cancelled. But Goibibo team cancelled both of my tickets. I got to know the same in airport. Immediately i have called Goibibo team they said that they have cancelled two tickets mistakenly, asked us to book one more ticket and they will work on the complaint. Every time i have called them for followup, their customer care making me to wait 20+ minutes and not responding. Called so many times but no response.

Cancelled ticket PNR: GW7S8D

Because of their mistake i have lost Rs 24000 for my ticket.

Please help me.

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Update by Sathish Arukonda
Mar 28, 2019 9:39 am EDT

Still i am waiting for the response...

This is too worse...
This is how GOIBIBO works?

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6:49 am EDT
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GoIbibo Refund amount

I booked the flight DEL TO RUH IN SEP 9, when I booked the ticket was clearly refundable so that I conformed the ticket, unfortunately my connection flight missed so that I not traveled in that flight, since one moth I have request to gobibio customer care, they have still not solve my issues.
and they already agreed to refundable amount Rs.22973 in capture, but I not get it that amount

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Update by kpsyam
Oct 29, 2018 1:04 am EDT

According to your process .thank your support and care with client, let i continue my travel with Goibibo hope your support ever ..
thanks and regards
krishnaprasad k
&
Meera Pillai Nizarudeen,

Update by kpsyam
Oct 27, 2018 1:09 am EDT

Thanks your responding, i got the same answer in since last months, i informed to early goibibo customer care my connection flight delay for technical issues and i report authorised person that day in trivandrum airport, i hope you have concern that happen and try to better for your consideration
thanks

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GoIbibo Customer Reviews Overview

Goibibo is a popular travel booking website that offers a wide range of services including flight bookings, hotel reservations, bus bookings, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most appreciated aspects of Goibibo is their user-friendly interface. Customers have praised the website for its easy navigation and quick booking process. The website also offers a mobile app that is equally easy to use and allows customers to book their travel on-the-go.

Another positive aspect of Goibibo is their competitive pricing. Customers have reported finding great deals on flights, hotels, and holiday packages. The website also offers various discounts and cashback offers that make travel more affordable.

Goibibo has also been praised for their customer service. The website offers 24/7 customer support through phone, email, and live chat. Customers have reported receiving prompt and helpful responses from the customer support team.

In addition to these positive points, Goibibo also offers a wide range of travel options. Customers can choose from a variety of airlines, hotels, and bus operators. The website also offers a range of holiday packages that cater to different budgets and preferences.

Overall, Goibibo is a reliable and user-friendly travel booking website that offers competitive pricing and excellent customer service. Customers can trust the website to provide them with a hassle-free travel booking experience.
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GoIbibo contacts

Phone numbers

1860 258 5858 1800 208 1060 More phone numbers

Website

www.goibibo.com

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