Goglia Nutrition / G-Plans.com
reviews and complaints

I purchased an introductory offer for $39. When I opened the offer the site prompted me to an additional offer of over $200. It would not let me exit and when I closed it, I received notification from my bank that two additional charges had been made to my account in the amounts of $151 and $98. I called the number listed but it's just a third party answering service that cannot refund annual packages. I have sent several emails. I want a full refund and they need to update the website because currently it's stealing.

Good Morning,

Very sad I have to write this complaint. I was super excited about just seeing how this program worked and trying it out. I’m a military member and was just curious to see what the advertising hype was about compared to current plan. As I was paying, I received an option to upgrade for $20. This payment was charged to my card as $288. I reached out to your support team for a refund and have received no response. I am now trying on a more public forum. Please be advised that if this is not addressed and resolved I will be reaching out to our legal services. I would like to work around this issue with you. Thank you.

Good afternoon,

I was on your website thinking I would be ordering a nutrition guide. However, when clicking on your link I was prompted to add nutrition bundles which I declined.

I stopped the process and and declined all offers, and stopped the process. My card was still charged $39, on 4/18/22. I did not receive any written correspondence confirming this purchase. My email address [protected]@hotmail.com was provided. I also checked my spam folder. Nothing from the company. Therefore, I am unable to provide a ticket or confirmation number.

I am not interested in subscription or product. Need you to refund $39.

I can be reached at [protected], for further questions. Thanks, Angela Dula

On April 8th around 7:50 PM- I was on my phone and a Pop Up showed up with GPlans- it stated that there was a $39 monthly nutritional plan and a 30 day Money Back Guarantee and I decided to try it since it was a risk free investment into my health and wanting to lose baby weight. I put in my card information for the $39 a month and a bunch of pop up ads popped up and I continuously clicked no, no, no to other things they advertised. The system was glitching and kept giving me error messages (which I screenshotted due to being concerned). I received a receipt for $39 to my email and another declined purchase receipt of the amount of $151, I assumed this was a glitch because I never ordered anything for that amount and since it said it was declined didn't press the matter. I later saw on my bank statement that 2 days later from the day of initial purchase (April 11th) that that they re-charged my card for $151 dollars without my consent. Upon seeing the amount on my bank statement (April 22nd) I immediately started emailing them on the Unapproved Charge. Due to no response, I emailed them again 2 days later on April 24th about the Fraudulent Charge. They responded April 25th at 12:08 am and did not address the concern of the unapproved charge. I emailed back the same day (April 25th) stating that I never agreed or made that charge and would like a refund. I sent 4 emails that day and got a response again the next day at 1:54 am and emailed back right away that they did not address my concern and to please contact me. I requested their customer service number and they ignored me. I called and my call did not go through to customer service. I emailed them another 15 emails and have yet to receive a response. I called customer service again and the call didn't go through. I left Voicemails to be called back. Today I received a call and they said that they would not refund me and I told them I did not make or approved the charge and they cannot recharge my account for something that I did not consent to or purchase in the first place or use my card information to make unapproved purchases. He said they tried to recharge my account for the $151 plus another $98 for an accelerated bundle 3 with supplements but only the $151 annual plan went through. His name was Isaiah and he said he was a supervisor there for a year and they get calls like this as I can see by the Better Business Bureau website and that I would not receive a refund and that there is no way to dispute it. I told him I only ever agreed to the $39 and he said to be blatantly honest you are not going to get a refund, there is no escalation passed me, someone else would not have stayed on the phone with you this long, you are not going to be able to do anything further. (I audio recorded it and have it saved to my phone). I told him I have no proof of purchase for $151 and received no receipt because I never made the purchase so he then sent me an invoice which does not match the date on my bank statement. When I tried to call the phone number in my bank statement for Gplans- it said that it was no longer in service. I have sent them screenshots of other people reporting the same things and issues happening to them, of the receipt I received, of the error messages I got when I initially purchasing. They scammed me, stole from my account, have horrible customer service, and the customer agent said Dr. Golgia and his team own the company and he would be the one responsible for making decisions and the one to be held responsible for issues but there is no way for me to reach him because they prefer customer support handle it and let me know that it is non-refundable. I told him I did not make the purchase and he said that If I did not make the purchase it would not appear on my account. I have proof of this conversation- It will not let me upload the voice recording but I have it available. If someone WANTS TO JOIN A CLASS ACTION LAWSUIT, PLEASE LET ME KNOW- my email can be found in the photos or respond to me.

On Thursday, April 22, 2022, I looked at their website and it stated a cost of $29,

They charged me $288 I live on disability. I could never have agreed to that kind of cost. I called immediately and sent emails to cancel but have been told they do not refund Without a refund I will have to live without electricity for a month

My name is Sandra Roberts

my email address is [protected]@att.net

April 14th - I saw an add/quiz on G-plans. Took it, found out some interesting information and for $40 bucks I was like what's to lose, and then they hit you with this package and that package and of course the "no thank you" is so darn small (viewing it on my phone) it almost missed it. WELL.. I did miss the fact that with the $39 you don't get a membership! which as far as I can tell is required SO You can either pay their one time low fee that Is NOT refundable or pay full price... But it gets better. The options are so small that you can't even read it over a mobile and it gets worse... even if you know what you are doing you don't have the ability to REVEIW what your ultimately buying when you go from offer to offer to offer. you click complete, thinking you hit every NO THANK you and BAM your hit with a $288 bill or more depending on if you hit all the right buttons!

Do not order ANYTHING from this company. I was intrigued at first and thought I was ordering a monthly plan. They ended up charging me $288. When I finally got a hold of a rep she stated I was charged that much because I ordered a yearly plan with supplements. I definitely did not agree to that. I requested a refund and was refused. The video stated there is a money back guarantee but it is a lie. They do not refund the $288 plan. To add insult to injury, my order was in February and I still have not received any product as of April 8th. The business practices of this company are very unethical. DO NOT FALL FOR THEIR BAIT-AND-SWITCH TACTICS.

On February 23 I was exploring the G-Plan website. I took the quiz and then thought I was scrolling through pages for 30 minutes. When I realized this is a subscription service and really didn't have any health benefits for me, I tried to exit the website. I message briefly passed on the screen that my Pay Pal account had been accessed. I did not realize that I had given any permission to charge me for anything. I immediately emailed that I wanted the subscription cancelled. I received an email from Emma that I would not be charged. On February 24 G-Plans charged me $288.01. They agree that I am cancelled but refuse to refund my money. Then, on 4/3 they sent product, which I have returned. I am allergic to many of their ingredients, and did not want them in the first place.

I signed up for one month free and never used it.

I continue to get charged monthly and I have sent an email requesting to cancel over and over again.

I have also followed the instructions to login to my account (which doesn't work) and then do a password reset. When I click the link to reset my password, surprise, that also doesn't work.

How on earth do I get them to stop charging me for a plan I do NOT even have?!?

This company is actually a scam, and for some reason no one has reported it to this level. Now is the time. I signed up for a 1-time $39 fee and then they charged me a second month. I attempted to cancel by calling which is what they say, but literally no one answers the phone. They will then tell you via email “you’re too late.”

So I looked into it and on the Better Business Bureau page (which it looks like they temporarily deleted), Trustpilot, Yelp, Sitejabber, Facebook, Reddit, etc there are HUNDREDS of people who were scammed in a similar way. I linked some below:

https://www.trustpilot.com/review/www.g-plans.com?stars=1

https://www.sitejabber.com/reviews/g-plans.com/amp

https://m.facebook.com/pg/G-Plans-by-Dr-Goglia-277837812781050/reviews/

https://www.reviewopedia.com/g-plans-reviews

Finally, I did a little experiment of commenting on their Instagram about their malpractices abs they just delete comments. Then they block you. My friend and I did this from several accounts and also saw other people’s negative comments deleted. They delete any shred of exposure to their criminal behavior.

Take 2 seconds to report your experience so that this can be resolved: https://reportfraud.ftc.gov

In December I bought one month of g-plans to try it out. Nowhere was it disclosed that this was an automatic monthly payment. I have no payed almost $200 because they refuse to cancel my account. I have left messages, made phone calls, and they will not return my calls or messages. I don’t know what to do. This is awful. Would not recommend!

I did go through the process of ordering, but was under the impression my charge was $39 and when I saw there were additional charges, I did not complete my purchase. Within minutes I received a confirmation email and found 3 separate charges for a total of $288 on my credit card. I immediately contacted the company to let them know that I did not complete my order and to cancel immediately. They did not cancel. I was unable to stop the pending charge with my credit card, and had to wait to dispute it once it was posted. They are refusing to refund my money. In addition, I received an email to a different email address confirming a shipment of product I don't want. This is very worrisome and concerning. Simply unethical on their part.

I can’t login. I would like to cancel $39. Plan, request a refund.

The product I ordered was $39. When checking out, they do not show you the total. When I received my receipt, it was a charge of $288. Cannit contact the company, they are never on the live chat and have sent many emails with no reply, I'mguessing theyll contact me after 30 day refund guarantee is past the date and use that as an excuse to not refund my money. This is a scam, they never show you a total at check out...intentionally so that it does not show that you are being overcharged. This is a TOTAL scam...beware!

I submitted for cancellation over a week ago, but still got charged for another month. Today I tried to call customer service repeatedly and no one answers, therefore can't confirm account changes, like cancellations.

I started the service on January 23, paid $39. On February 14, I submitted to cancel the membership. Today, February 23, I was charged again.

Via their chat bot and the desktop site, I was routed to a customer service number to call to finalize cancellation. I called repeatedly but no one answers.

I have now emailed twice to their support line to cancel my account.

They are providing no way of cancellation and continually charging my card, although their site promotes easy cancellation.

Will not respond to numerous requests for cancellation of my account. No reply has been received as of this date. I submit this complaint only because of their lack of any response and their continued billing attempts. The credit card they are trying to use no longer exists.

Retired and can no longer afford their product. This is not what I would consider good service levels. I have not been able to find a phone number for customer service.

I have included my cancellation requests, as well as the original sign up for 1 year, as attachments below. The initial year sign up has expired and I am requesting g-plans to cancel my account through the emails shown below.

Dave.

The product I ordered was $39. When checking out, they do not show you the total. When I received my receipt, it was a charge of $288. When contacting the company, they said they will not refund the money, even though it is a charge that was added to my order unbeknownst to me. This is a scam, they never show you a total at check out...intentionally so that it does not show that you are being overcharged. This is a TOTAL scam and I will be reporting it to anyone I can report it to. Shame on this company. Bad practice, bad bad. Shame on you...shame shame shame. Taking the money of people without them knowing it and then not refunding it back. SHAME!

I inquired into this company regarding their $39 plan. I went through the processes and agreed and signed up for the $39 charge. After the purchase I reviewed my bank statement and saw that I had 3 charges from them which I didn't authorize in the amounts of $39, $89, and $151. I have sent them 4 emails and they are refusing to refund the 89 and the 151 stating I signed up for the extra plan which is not true. I was only willing to pay 39 for this type of service. Once I saw the charges I immediately canceled the service and requested a refund. It has taken them over a week to respond to tell me no refund would be issued and now my bank is being told they were authorized so they won't refund the money either. I have reported them to BBB and will continue till they resolve this issue.

On 02/14/2022 when I signed up for the 39.00 plan I never agreed to tbe YEARLY plan. i reviewed the site and nowhere on the site did it say i was subscribimg to a yearly plan. The initisl charge of 151.01 was flagged by my bank and the charged dclined. I immediately emailed tbe company on the 14th of Feb and disputed this. They just emailed me and badicslly ssid I did signed up for the yearly plan. On 021522 the company sent the charge through. on 02/16/2022 I cancelled and emailed them for a third time but they say I cannot get a refund. I am going go dispute the charge with my bank.But I want my money back. Their customer service said i didnt cancel before tbe billing period. i cancelled within 2 days!

Not a legite company

This company is a complete scam! I went through the whole check out process and checked out at the price of $39. When I got my receipt emailed to me, it was for $288! DO NOT give this company your banking information! They will charge you for things that you never agreed to! Also, customer service is a complete joke and completely useless! Will be disputing the charges ASAP!